Smart Fortress 2012

Hi webster10,

We still have a bit to do but let's see if we can get some of these issues cleared up.

How is your display? Beside Internet Explorer does the display look right?

Try this first

• right click your desktop, click properties
• click the settings tab
• use the slider to change to a higher resolution
• click apply

You will have about 15 seconds to see if you like it. If you like it click yes. Does IE display correctly?

Is there anything in task manager that has a ? or ! mark ?

Hi Using Firefox, not IE. Already changed resolution when you suggested it earlier. No flags in task manager, but there were in something I ran and posted before. Mostly, everything is good. At least today. Trend Micro is still off. Thank you.

Here is the Device Manager report. Items with * had a yellow triangle. Resource Summary Report - Page: 1 ******************** SYSTEM SUMMARY ******************** Windows Version: Windows 5.1 Service Pack 3 (Build 2600) Registered Owner: Registered Organization: Computer Name: PEGGY Machine Type: AT/AT COMPATIBLE System BIOS Version: COMPAQ - 11000524 System BIOS Date: 11/24/05 Processor Type: x86 Family 15 Model 4 Stepping 1 Processor Vendor: GenuineIntel Number of Processors: 1 Physical Memory: 503 MB ******************** DISK DRIVE INFO ******************** Drive A: Type: 3.5" 1.44MB floppy disk drive Total Space: 1,474,560 bytes Heads: 2 Cylinders: 80 Sectors Per Track: 18 Bytes Per Sector: 512 Drive C: Type: Fixed disk drive Total Space: 40,015,953,920 bytes Free Space: 20,078,411,776 bytes Heads: 255 Cylinders: 4865 Sectors Per Track: 63 Bytes Per Sector: 512 ******************** IRQ SUMMARY ******************** IRQ Usage Summary: (ISA) 0 System timer (ISA) 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard (ISA) 4 Communications Port (COM1) (PCI) 5 Intel® 82801EB SMBus Controller - 24D3 *(PCI) 5 SoundMAX Integrated Digital Audio (ISA) 6 Standard floppy disk controller (ISA) 8 System CMOS/real time clock *(PCI) 10 Intel® 82865G Graphics Controller (ISA) 12 Microsoft PS/2 Mouse (ISA) 13 Numeric data processor (ISA) 14 Primary IDE Channel (ISA) 15 Secondary IDE Channel (PCI) 16 Intel® 82801EB USB Universal Host Controller - 24D2 (PCI) 16 Intel® 82801EB USB Universal Host Controller - 24DE (PCI) 18 Intel® 82801EB USB Universal Host Controller - 24D7 (PCI) 19 Intel® 82801EB USB Universal Host Controller - 24D4 (ISA) 20 Microsoft ACPI-Compliant System (PCI) 20 Intel® PRO/100 VE Network Connection (PCI) 23 Intel® 82801EB USB2 Enhanced Host Controller - 24DD ******************** DMA USAGE SUMMARY ******************** DMA Usage Summary: 2 Standard floppy disk controller 3 ECP Printer Port (LPT1) 4 Direct memory access controller ******************** MEMORY SUMMARY ******************** Memory Usage Summary: [00000000 - 0009FFFF] System board Resource Summary Report - Page: 2 [000A0000 - 000BFFFF] PCI bus [000A0000 - 000BFFFF] VgaSave [000C0000 - 000DFFFF] System board [000E0000 - 000FFFFF] System board [00100000 - 1F7FFFFF] System board [1F800000 - FFEFFFFF] PCI bus *[F0000000 - F7FFFFFF] Intel® 82865G Graphics Controller [FE5FF000 - FE5FFFFF] Intel® PRO/100 VE Network Connection *[FE77B400 - FE77B4FF] SoundMAX Integrated Digital Audio *[FE77B800 - FE77B9FF] SoundMAX Integrated Digital Audio [FE77BC00 - FE77BFFF] Intel® 82801EB USB2 Enhanced Host Controller - 24DD *[FE780000 - FE7FFFFF] Intel® 82865G Graphics Controller [FEC00000 - FEC00FFF] Motherboard resources [FED20000 - FED8FFFF] Motherboard resources [FEE00000 - FEE00FFF] Motherboard resources [FFB00000 - FFBFFFFF] Motherboard resources [FFEFFC00 - FFEFFFFF] Intel® 82801EB Ultra ATA Storage Controllers [FFF00000 - FFFFFFFF] System board ******************** IO PORT SUMMARY ******************** I/O Ports Usage Summary: [00000000 - 00000CF7] PCI bus [00000000 - 0000000F] Direct memory access controller [00000010 - 0000001F] Motherboard resources [00000020 - 00000021] Programmable interrupt controller [00000022 - 0000003F] Motherboard resources [00000040 - 00000043] System timer [00000044 - 0000005F] Motherboard resources [00000060 - 00000060] Standard 101/102-Key or Microsoft Natural PS/2 Keyboard [00000061 - 00000061] System speaker [00000062 - 00000063] Motherboard resources [00000064 - 00000064] Standard 101/102-Key or Microsoft Natural PS/2 Keyboard [00000065 - 0000006F] Motherboard resources [00000070 - 00000071] System CMOS/real time clock [00000072 - 0000007F] Motherboard resources [00000080 - 00000080] Motherboard resources [00000081 - 00000083] Direct memory access controller [00000084 - 00000086] Motherboard resources [00000087 - 00000087] Direct memory access controller [00000088 - 00000088] Motherboard resources [00000089 - 0000008B] Direct memory access controller [0000008C - 0000008E] Motherboard resources [0000008F - 0000008F] Direct memory access controller [00000090 - 0000009F] Motherboard resources [000000A0 - 000000A1] Programmable interrupt controller [000000A2 - 000000BF] Motherboard resources [000000C0 - 000000DF] Direct memory access controller [000000E0 - 000000EF] Motherboard resources [000000F0 - 000000FF] Numeric data processor [00000170 - 00000177] Secondary IDE Channel [000001CE - 000001CF] VgaSave [000001F0 - 000001F7] Primary IDE Channel [00000274 - 00000277] ISAPNP Read Data Port [00000279 - 00000279] ISAPNP Read Data Port [000002E8 - 000002EF] VgaSave [00000376 - 00000376] Secondary IDE Channel [00000378 - 0000037F] ECP Printer Port (LPT1) [000003B0 - 000003BB] VgaSave [000003C0 - 000003DF] VgaSave [000003F0 - 000003F5] Standard floppy disk controller [000003F6 - 000003F6] Primary IDE Channel [000003F7 - 000003F7] Standard floppy disk controller [000003F8 - 000003FF] Communications Port (COM1) [00000400 - 0000041F] Intel® 82801EB SMBus Controller - 24D3 [00000480 - 000004BF] Motherboard resources [000004D0 - 000004D1] Motherboard resources Resource Summary Report - Page: 3 [00000778 - 0000077F] ECP Printer Port (LPT1) [00000800 - 0000087F] Motherboard resources [00000900 - 0000097F] Motherboard resources [00000A79 - 00000A79] ISAPNP Read Data Port [00000D00 - 0000FFFF] PCI bus [0000BC00 - 0000BC3F] Intel® PRO/100 VE Network Connection *[0000D400 - 0000D43F] SoundMAX Integrated Digital Audio *[0000D800 - 0000D8FF] SoundMAX Integrated Digital Audio [0000DC00 - 0000DC1F] Intel® 82801EB USB Universal Host Controller - 24D2 [0000E000 - 0000E01F] Intel® 82801EB USB Universal Host Controller - 24D4 [0000E400 - 0000E41F] Intel® 82801EB USB Universal Host Controller - 24D7 [0000E800 - 0000E81F] Intel® 82801EB USB Universal Host Controller - 24DE *[0000EC00 - 0000EC07] Intel® 82865G Graphics Controller [0000FC00 - 0000FC0F] Intel® 82801EB Ultra ATA Storage Controllers THANKS

Hi webster10, That was the report from before we replaced the missing files? See if you can resize the browser window. Try clicking on the icon between the - and the x in the top right corner. FireFox should now be smaller. Click on the left edge and see if you can drag it to the left. If you can does the rest of FireFox display correctly?

Hello, No, that is a new report from the Device Manager of missing items. Like no sound. I did the reduce and move but to no effect. I moved it as far right as possible, still had blank space on the right, and when maximized it was just like before. The alignment of the projection onto the the screen is shifted left. THANKS me PS - I have to remember that I am webster10. When I signed up this site was still Tom Coyote.

Hi There is a file named Thumbs.db on my desktop. I went to move it to the recycle bin, and windows said it is a systems file. That seems out of place.

Hi webster10, Don't worry about the thumb.db file. That file is normally hidden, we'll rehide it shortly. Please open device manage and tell me the exact name of the device and the heading it is under that has a yellow ! mark or ? beside it.

Hi SoundMax Intergrated Digital Audio Intel 82865 Graphics Controller Sony CD-RW CRX230EE LITE-ON CD-ROM 4891S

Hi webster10,

Open device Manager

• locte SoundMax Intergrated Digital Audio
• right click on it and click properties
• click unninstall

Reboot the computer. Windows shoild find the device and install it for you, if asked for a disk point the Wizard to C:\Compaq\AUDIO

Do the same for Intel 82865 Graphics Controller. This time if asked for a disk point it to C:\Compaq\VIDEO

Check task manager after each reboot to see if the ! is gone from the device. You cd/dvd player also may be now recognized.

Let me know how you make out.

Hi That restored the sound and fixed the screen alignment problem. I think that we are good to go. THANK YOU, THANK YOU, THANK YOU.

Hi webster10,

Good. Anything left in Device Manager with a ! mark?

I need you to create a batch file.

Open a new Notepad session

• Click the Start button, click run
• in the run box type notepad
• click ok
• In the notepad, Click "Format" and be certain that Word Wrap is not checked.
  
• Copy and paste all the text in the code box below into the Notepad.

Do Not copy the word CODE

@echo off
swreg query hklm\system\currentcontrolset\services /s |(
SED -r "/^HK|^ +ImagePath.*-k netsvcs/I!d" |(
SED -r ":a; $!N;s/\n.*\t.*/\t/;ta;P;D" |(
SED -r "/.*\\(.*)\t/!d; s//\1/"
)))>net.txt
Start Notepad net.txt

In the notepad

• Click File, Save as…, and set the Save in to your Desktop
• In the filename box, type (including quotation marks) as the filename: "net.bat"
• Click save

You will have a new file on your desktop called myfix.bat with an icon that looks like this 📎bat.jpg

Double click net.bat to run it. A notepad named net.txt will open, please post it's contents.

Hi Net.txt AppMgmt AudioSrv BITS Browser CryptSvc Dhcp dmserver ERSvc EventSystem FastUserSwitchingCompatibility helpsvc HidServ hkmsvc IntuitUpdateService lanmanserver lanmanworkstation Messenger napagent Netman Nla NtmsSvc RasAuto RasMan RemoteAccess Schedule seclogon SENS SharedAccess ShellHWDetection srservice TapiSrv Themes TrkWks W32Time winmgmt WmdmPmSN Wmi wscsvc wuauserv WZCSVC xmlprov z800obex Device Manager still has yellow caution for Sony CD-RW CRX230EE LITE-ON CD-ROM 4891S THANKS AGAIN

Hi webster10,

After the OTL fix please reboot your computer. Once the computer has restarted check Device Manager to see if the ! mark is still there.

Next, Double click on OTL.exe

• Under the Custom Scans/Fixes box at the bottom, paste in the following
• Do Not copy the word CODE
• please note the fix starts with the :

:Services

:Reg
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\redbook]
"ImagePath"=hex(2):73,79,73,74,65,6D,33,32,5C,64,72,69,76,65,\
  72,73,5C,72,65,64,62,6F,6F,6B,2E,73,79,73,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost]
"netsvcs"=-
"netsvcs"=hex(7):41,70,70,4D,67,6D,74,00,41,75,64,69,6F,53,\
  72,76,00,42,49,54,53,00,42,72,6F,77,73,65,72,00,43,72,79,70,74,53,76,\
  63,00,44,68,63,70,00,64,6D,73,65,72,76,65,72,00,45,52,53,76,63,00,45,\
  76,65,6E,74,53,79,73,74,65,6D,00,46,61,73,74,55,73,65,72,53,77,69,74,\
  63,68,69,6E,67,43,6F,6D,70,61,74,69,62,69,6C,69,74,79,00,68,65,6C,70,\
  73,76,63,00,48,69,64,53,65,72,76,00,68,6B,6D,73,76,63,00,49,6E,74,75,\
  69,74,55,70,64,61,74,65,53,65,72,76,69,63,65,00,6C,61,6E,6D,61,6E,73,\
  65,72,76,65,72,00,6C,61,6E,6D,61,6E,77,6F,72,6B,73,74,61,74,69,6F,6E,\
  00,4D,65,73,73,65,6E,67,65,72,00,6E,61,70,61,67,65,6E,74,00,4E,65,74,\
  6D,61,6E,00,4E,6C,61,00,4E,74,6D,73,53,76,63,00,52,61,73,41,75,74,6F,\
  00,52,61,73,4D,61,6E,00,52,65,6D,6F,74,65,41,63,63,65,73,73,00,53,63,\
  68,65,64,75,6C,65,00,73,65,63,6C,6F,67,6F,6E,00,53,45,4E,53,00,53,68,\
  61,72,65,64,41,63,63,65,73,73,00,53,68,65,6C,6C,48,57,44,65,74,65,63,\
  74,69,6F,6E,00,73,72,73,65,72,76,69,63,65,00,54,61,70,69,53,72,76,00,54,\
  68,65,6D,65,73,00,54,72,6B,57,6B,73,00,57,33,32,54,69,6D,65,00,77,69,\
  6E,6D,67,6D,74,00,57,6D,64,6D,50,6D,53,4E,00,57,6D,69,00,77,73,63,73,\
  76,63,00,77,75,61,75,73,65,72,76,00,57,5A,43,53,56,43,00,78,6D,6C,70,\
  72,6F,76,00,7A,38,30,30,6F,62,65,78,00,00,00

:Files

Then click the Run Fix button at the top

• Let the program run unhindered
• Please save the resulting log to be posted in your next reply.
• Reboot your computer

Please post the OTL fix log.

Next, Double click on OTL.exe

• Under the Custom Scans/Fixes box at the bottom, paste in the following
• Do Not copy the word CODE
• please note the script starts with the :

HKEY_LOCAL_MACHINE\System\CrrentControlSet\Services\redbook /s

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\76851537 /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}|UpperFilters /rs

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}|LowerFilters /rs

Then click the Run Scan button at the top

• Let the program run unhindered
• Please save the resulting log to be posted in your next reply.

Please post back with

• OTL fix log
• OTL.txt

========== SERVICES/DRIVERS ========== ========== REGISTRY ========== HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\redbook\\"ImagePath"|hex(2):73,79,73,74,65,6D,33,32,5C,64,72,69,76,65,72,73,5C,72,65,64,62,6F,6 F,6B,2E,73,79,73,00 /E : value set successfully! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\\netsvcs deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\\"netsvcs"|hex(7):41,70,70,4D,67,6D,74,00,41,75,64,69,6F,53,72,76,00,42,49,54,53,00,4 2,72,6F,77,73,65,72,00,43,72,79,70,74,53,76,63,00,44,68,63,70,00,64,6D,73,65,72,7 6,65,72,00,45,52,53,76,63,00,45,76,65,6E,74,53,79,73,74,65,6D,00,46,61,73,74,55,7 3,65,72,53,77,69,74,63,68,69,6E,67,43,6F,6D,70,61,74,69,62,69,6C,69,74,79,00,68,6 5,6C,70,73,76,63,00,48,69,64,53,65,72,76,00,68,6B,6D,73,76,63,00,49,6E,74,75,69,7 4,55,70,64,61,74,65,53,65,72,76,69,63,65,00,6C,61,6E,6D,61,6E,73,65,72,76,65,72,0 0,6C,61,6E,6D,61,6E,77,6F,72,6B,73,74,61,74,69,6F,6E,00,4D,65,73,73,65,6E,67,65,7 2,00,6E,61,70,61,67,65,6E,74,00,4E,65,74,6D,61,6E,00,4E,6C,61,00,4E,74,6D,73,53,7 6,63,00,52,61,73,41,75,74,6F,00,52,61,73,4D,61,6E,00,52,65,6D,6F,74,65,41,63,63,6 5,73,73,00,53,63,68,65,64,75,6C,65,00,73,65,63,6C,6F,67,6F,6E,00,53,45,4E,53,00,5 3,68,61,72,65,64,41,63,63,65,73,73,00,53,68,65,6C,6C,48,57,44,65,74,65,63,74,69,6 F,6E,00,73,72,73,65,72,76,69,63,65,00,54,61,70,69,53,72,76,00,54,68,65,6D,65,73,0 0,54,72,6B,57,6B,73,00,57,33,32,54,69,6D,65,00,77,69,6E,6D,67,6D,74,00,57,6D,64,6 D,50,6D,53,4E,00,57,6D,69,00,77,73,63,73,76,63,00,77,75,61,75,73,65,72,76,00,57,5 A,43,53,56,43,00,78,6D,6C,70,72,6F,76,00,7A,38,30,30,6F,62,65,78,00,00,00 /E : value set successfully! ========== FILES ========== OTL by OldTimer - Version 3.2.39.2 log created on 04242012_191449

Hi webster10, How are you making out with the rest?