Spyware / Malware / Virus Removal

Computer is very slow; it is infected with something [Solved]

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CMD4649 Topic Starter

Post #1March 31, 2012, 5:08 PM UTC

Hello. My computer is very slow and when it boots, it won't connect to the internet. I have cable internet with a recently replaced cable modem and I also use a US Robotics router. I have to unplug the power from the cable modem to get it to connect to the internet which I never had to do. The PC is running a pretty freshly installed copy of Windows XP with all of the service packs and updates, and ever when it does connect, there is an icon in the lower right corner that shows the two little computer screens trying to connect. Right now, I am connected to the internet, but if i hover the mouse over that little icon in the lower right next to the time, it says that is trying to obtain an IP address when in fact it already does have an address and it is connected.

If I hit CTRL-Alt-Delete and look at the task manager the CPU is always running, so something is consuming resources. Here is the HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:57:06 PM, on 3/31/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\DOCUME~1\CHARLI~1\LOCALS~1\Temp\bwgo000136ab.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\Logitech\QuickCam10\COCIManager.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Charlie Duffy\My Documents\Downloads\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Charlie Duffy\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - HKCU\..\Run: [Xvid] C:\Program Files\Xvid\CheckUpdate.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Logitech Desktop Messenger Agent.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: bw+0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {A5F3EE2D-338D-406F-8200-1CC9B9978209} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 19770 bytes

CMD4649

Post #2April 1, 2012, 11:15 PM UTC

Has anyone had a chance to look at this yet?

Tomk

Post #3April 4, 2012, 3:47 PM UTC

Hi CMD4649,

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.

As we work through your logs. Please remember to run any tools by Right-clicking on the icon and selecting Run As Administrator….

I'd like to see a different log please:

Please download DDS by sUBs from one of the following links and save it to your desktop.

- DDS.scr
- DDS.pif
Disable any script blocking protection (How to Disable your Security Programs)
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.

—————————————————

Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.

CMD4649

Post #4April 5, 2012, 2:54 AM UTC

Hello. Here are the contents of the dds file. I have also attached the attach file as a zip. I used 7-zip to compress it in zip format. I ran the scan in safe mode signed on as administrator because i was having a hard time downloading the files from the links you posted while the computer was running normally. . DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_29 Run by [removed] at 22:46:17 on 2012-04-04 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.230 [GMT -4:00] . . ============== Running Processes =============== . C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\system32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe . ============== Pseudo HJT Report =============== . BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll mRun: [LogitechCommunicationsManager] "c:\program files\common files\logitech\lcommgr\Communications_Helper.exe" mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam10\QuickCam10.exe" /hide mRun: [LVCOMSX] "c:\program files\common files\logitech\lcommgr\LVComSX.exe" mRun: [SoundMan] SOUNDMAN.EXE mRun: [zBrowser Launcher] c:\program files\logitech\itouch\iTouch.exe mRun: [EM_EXEC] c:\progra~1\logitech\mousew~1\system\EM_EXEC.EXE mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll LSP: mswsock.dll DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab TCP: DhcpNameServer = 192.168.123.254 TCP: Interfaces\{76A1FE6C-E84D-456D-A577-5C962CBE358F} : DhcpNameServer = 192.168.123.254 Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\252ong2x.default\ FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_228.dll . ============= SERVICES / DRIVERS =============== . S2 NetworkLog;NetworkLog;c:\windows\svcs.exe [2012-4-1 584688] S2 SPService;SPService;c:\windows\system32\svchost.exe -k netsvc [2008-4-14 14336] S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-2 253600] S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232] . =============== Created Last 30 ================ . 2012-04-05 02:40:54 ——– d—–w- c:\documents and settings\administrator\local settings\application data\Mozilla 2012-04-03 02:07:28 418464 —-a-w- c:\windows\system32\FlashPlayerApp.exe 2012-04-01 14:56:02 584688 —-a-w- c:\windows\svcs.exe 2012-03-27 03:16:03 0 –sha-w- c:\windows\system32\dds_trash_log.cmd 2012-03-25 15:44:27 592824 —-a-w- c:\program files\mozilla firefox\gkmedias.dll 2012-03-25 15:44:27 44472 —-a-w- c:\program files\mozilla firefox\mozglue.dll . ==================== Find3M ==================== . 2012-04-03 02:25:33 70304 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2012-02-03 09:22:18 1860096 —-a-w- c:\windows\system32\win32k.sys 2012-01-11 19:06:47 3072 ——w- c:\windows\system32\iacenc.dll 2012-01-09 16:20:25 139784 —-a-w- c:\windows\system32\drivers\rdpwd.sys . ============= FINISH: 22:46:51.85 ===============

Attachments:

📎attach.zip

Tomk

Post #5April 5, 2012, 4:49 AM UTC

CMD4649,

Your computer appears to have been infected by a backdoor trojan. These programs have the ability to steal passwords and other information from your system. The particular one on your system is a keylogger. If you use your computer for sensitive purposes such as internet banking then I recommend you take the following steps immediately:

Use another, uninfected computer to change all your internet passwords, especially ones with financial implications such as banks, paypal, ebay, etc. You should also change the passwords for any other site you use.
Call your bank(s), credit card company or any other institution which may be affected and advise them that your login/password or credit card information may have been stolen and ask what steps to take with regard to your account.
Consider what other private information could possibly have been taken from your computer and take appropriate steps

This infection can almost certainly be cleaned, but as the malware could be configured to run any program a remote attacker requires, it will be impossible to be 100% sure that the machine is clean, if this is unacceptable to you then you should consider reformatting the system partition and reinstalling Windows as this is the only 100% sure answer.

If you wish to reformat then please let me know in your next response, I'll now continue with instructions for cleaning.

Let's do this:

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

CMD4649

Post #6April 6, 2012, 4:44 PM UTC

Hello. I think that I am going to re-format the hard drive. If there is any chance that the computer could still be compromised after cleaning it, then it's just better to go ahead and re-format it. I've already changed my passwords on most of my accounts and I'll do the rest today. Thanks for you help!

Tomk

Post #7April 6, 2012, 5:57 PM UTC

CMD4649,

Sorry it turned out this way… but I do not disagree with your choice.

As you get your system going again, please consider the following:

The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.

Tomk

Post #8April 10, 2012, 3:01 AM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.

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