Computer keeps shutting down [Solved]

Does the following line in your script remove this job?

Yes but this is a part of an infection and not a "job" that you want ran.

Thank you for the clarification. The system restarted as soon as I clicked "Run Fix" Is there anything that I can do to prevent this? Regards, elmkd

Hi, Can you clarify…did the fix run at all or did the system immediately reboot? I just want to be sure I am understanding you correctly.

To clarify: The fix did not run. As soon as I click Run Fix, the machine reboots, or maybe I should say resets. To describe the reset, all the network connections are dropped, the screen goes black, and when the desktop returns there is a message stating that Windows recovered from a serious error. The reset does not take as long as a full reboot (the reset takes maybe 2 minutes but a full reboot takes about 4 to 5 minutes so I think it's a reset and not a reboot). Perhaps the first task in the fix triggers this behavior. I checked to see if there were any logs produced but there are none. Regards, elmkd

Hi, Ok thanks for letting me know. Just a quick question…Is this a business/corporate computer?

It is used as a server in a small business. Regards, elmkd

Hi,

Per our Terms of Use

We offer free computer help and tech support for home and personal use. We are not here to support others that work for profit, or to support/replace your company's IT department.

I was asking this for several reasons:

• There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware.
• Any infection could jump terminals in a computer network.
• There may also be legal issues regarding any loss of business data that I do not wish to deal with.
• Some people who come here use their computers for work, and the computers may contain the patient records of a physician or the financial records of an accountant's clients or credit card and bank account information of their employer's customers.
• There may be tremendous risks and legal liability for such users for not fully securing the computer. We will not know this unless we ask. We do not want to be accidentally putting those we help in vulnerable positions for law suits.
• Business factors outweigh technical factors in making the reformat and reinstall decision. Sometimes friends give missing CDs or lack of expertise as a reason for not doing a reformat and reinstall.
• The cost of replacing missing Windows XP and MS Office CDs and getting an Microsoft Certified Systems Engineer to come in for 3 hours to do the reinstall and apply all the critical updates, is trivial compared with the potential cost of a multi-million dollar lawsuit for breach of trust if confidential client or patient information is disclosed.
• In specific situations where highly confidential information about others is on the computer, and a backdoor virus or trojan is found, we are helping people more by identifying that they have a backdoor trojan which puts them in a particularly vulnerable situation and sending them to seek local professional help from a Microsoft Certified Systems Engineer or Certified Information Systems Security Professional or Global Information Assurance Certification Certified Security Expert or Certified Computing Professional or Internet Service Provider than we would be trying to fully resolve their problems long distance.

Ok thank you for your help. Regards, elmkd

You are more than welcome.

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