oldman960
Hi anas_dad,
We'll try a different temporary file cleaner, the one in OTL doesn't seem to agree with this computer.
Please download ATF Cleaner by Atribune.
Right click ATF-Cleaner.exe and click "Run as Administrator" to run the program.
If you use Opera browser
Click Exit on the Main menu to close the program.
Note your computer may boot a little slower the first couple of times.
OTL should run this time.
Next, Right click on OTL.exe and chose Run as Administrator to run it
One more scan to check for stragglers.
As a Vista/Win7 user you will need to right click your browser icon and select "Run as Administrator" in order to run this scan.
*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.
Go here to run an online scannner from
ESET
(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)
Please post back with
Go ahead and apply once we are done here.Everyone here at home says that I should go for it, so I think I will sign up for the WTT classroom
We'll try a different temporary file cleaner, the one in OTL doesn't seem to agree with this computer.
Please download ATF Cleaner by Atribune.
Right click ATF-Cleaner.exe and click "Run as Administrator" to run the program.
- Under Main choose: Select All
- Click the Empty Selected button.
- Click Firefox at the top and choose: Select All
- Click the Empty Selected button.
If you use Opera browser
- Click Opera at the top and choose: Select All
- Click the Empty Selected button.
Click Exit on the Main menu to close the program.
Note your computer may boot a little slower the first couple of times.
OTL should run this time.
Next, Right click on OTL.exe and chose Run as Administrator to run it
- Under the Custom Scans/Fixes box at the bottom, paste in the following
- Do Not copy the word CODE
- please note the fix starts with the :
:Services
:OTL
[2012/02/15 17:31:39 | 000,000,000 | —D | C] – C:\Users\Ana\AppData\Local\{D599B5D8-9F77-4267-8BEC-976E9C1DF647}
[2012/02/15 17:31:36 | 000,000,000 | —D | C] – C:\Users\Ana\AppData\Local\{6A86C66B-A280-49DE-A88F-3FBDDBA60C30}
O37 - HKU\S-1-5-21-3397783422-3384463677-1815793419-1000\…com [@ = ComFile] – Reg Error: Key error. File not found
[2012/02/11 17:01:29 | 000,000,000 | —D | C] – C:\Users\Ana\AppData\Local\{D15A6F1B-B210-44A7-8F82-D124A3AEF183}
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 1
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:56303
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 1
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:56303
:files
C:\Windows\System32\config\systemprofile\AppData\Roaming\569F3
One more scan to check for stragglers.
As a Vista/Win7 user you will need to right click your browser icon and select "Run as Administrator" in order to run this scan.
- Do not use this instance of your browser for anything besides doing this scan
- When the scan is complete and the results saved, close that instance of your browser
- Open a new one the usual way and post the results in this topic.
*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.
Go here to run an online scannner from
ESET
(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activex control to install
- Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
- Click Start
- Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
- Click Scan.
- Wait for the scan to finish.
- When the scan completes, click List of found threats
- click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply
Note - when ESET doesn't find any threats, no report will be created.
- Push the back button.
- Push Finish
- Re-enable your Antivirus software.
Please post back with
- OTL fix log
- ESET log if there was one
