Good morning'
Things seem to be running smooth. When & if all done I guess I need to get some type of protections to prevent this in future. I'm a complete idiot when it comes to this stuff. U r absolutely amazing!
Do u l know by all these things(logs etc) if any of my programs, files got corrupted or ruined?
Also in regard to proections can you tell me what all protection programs for malware, virus, & what ever else I should need & where to get them.
And do u think it is safe to use my wifi now? I wouldn't let my household members connect to it.
In regard to my laptop to get all those viruses etc off it, can I just follow everything on this we did safely and do it through wifi because that's how I log on with laptop?
You have ESET Antivirus installed, its a good program, keep it updated and run regular scans.
We used Malwarebytes, this is another good program, if you upgrade to the Pro Version it has a Protection Moduale that will block access to most known bad sites, the cost is minimal but this of course is up to you.
This is what I would like you to do, you should try to reset your router again, push in that little pin on the rear of the unit with a pen or a paper clip, hold it in for at least 10 seconds, then use the CD that came with it to set up your wireless access again, the reason for this is that when you first posted you said both your desktop and laptop where experiencing the same thing which leads be to believe the router could be infected.
As far as this computer, lets get rid of the programs we used. Any programs still on your desktop after you run this clean up you can just drag to the trash.
Click START then RUN
Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there.
Open OTL and click on Clean Up and it will remove programs we used to clean your system along with there backups, any programs that where not removed you can just drag to the trash.
Malwarebytes is the free version and yours to keep and will not be removed
How did I get infected in the first place ?
Read these links and find out how to prevent getting infected again.
Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
So, do this, run the above clean ups, reset your router, run the CD in reinstall your wireless access and then go to the other infected computer we have not worked on and run DDS on it and post the log please
I've tried to reset router & nothing happens. I've held it in even way over 10 secones. It is a pretty old router. Like maybe 5 or 6 yrs. but it's always worked fine! Any thoughts as to what now?
Let let it be for the moment, lets close this thread and start a New Topic for the infected computer, I will keep an eye open for it but if I miss it one of our other capable staff will pick it up.
Post these logs in your new post, be sure to title it My Other Computer
Download aswMBR.exe ( 511KB ) to your desktop.
Double click the aswMBR.exe to run it
Click the "Scan" button to start scan [external image: Posted Image]
On completion of the scan click save log, save it to your desktop and post in your next reply [external image: Posted Image]
Download DDS from one of the links below to your desktop
Link 1 Link 2
Double click the tool to run it.
A black Screen will open, just read the contents and do nothing.
When the tool finishes, it will open 2 reports, DDS.txt and attach.txt
Copy/Paste the contents of 'DDS.txt' into your post.
'attach.txt' should be zipped using Windows native zip utility and attached to your post. Compress and uncompress files (zip files)
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