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Google redirect, and TCP/IP Ping Command has stopped working? [Solved]

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I am trying to resolve two issues: Issue #1 Google redirected to other sites when doing web search using firefox browser. Issue #2 Microsoft Windows Pop -Up "TCP/IP Ping Command has stopped working" Here is the DDS Notepad File . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26 Run by [removed] at 10:21:14 on 2011-12-14 Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2038.725 [GMT -5:00] . AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A} FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Windows\system32\taskeng.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe c:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Windows\system32\rundll32.exe C:\Windows\system32\mfevtps.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Windows\system32\svchost.exe -k netsvc C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe C:\Windows\system32\WUDFHost.exe C:\hp\support\hpsysdrv.exe C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe C:\Windows\system32\schtasks.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Program Files\FastAccessDSL\HelpCenter43\bin\sprtcmd.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Windows\System32\mobsync.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\HP\HP Software Update\hpwuschd2.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe C:\Program Files\Panasonic\PHOTOfunSTUDIO -viewer-\PhAutoRun.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files\Brother\ControlCenter3\brccMCtl.exe C:\Windows\ehome\ehmsas.exe C:\Windows\ehome\ehsched.exe C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe C:\Windows\ehome\ehRecvr.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe C:\hp\kbd\kbd.exe C:\Users\Ray\AppData\Roaming\mjusbsp\magicJack.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Windows\system32\taskeng.exe C:\Program Files\Uniblue\RegistryBooster\rbmonitor.exe C:\Program Files\Common Files\McAfee\Core\mchost.exe C:\Program Files\Common Files\McAfee\Core\mchost.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\System32\ping.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://att.my.yahoo.com/ mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110517200002.dll BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden uRun: [cdloader] "c:\users\ray\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK uRun: [HPADVISOR] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe view=DOCKVIEW,SYSTRAY uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [RegistryBooster] "c:\program files\uniblue\registrybooster\launcher.exe" delay 20000 mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe mRun: [KBD] c:\hp\kbd\KbdStub.EXE mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe" mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [CCUTRAYICON] FactoryMode mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe" mRun: [] mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll" mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe" mRun: [HelpCenter4.1] c:\program files\fastaccessdsl\helpcenter43\bin\sprtcmd.exe /P HelpCenter4.1 mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe" mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe" mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini" mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0379.0\mswinext.exe" mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe StartupFolder: c:\users\ray\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\photof~1.lnk - c:\program files\panasonic\photofunstudio -viewer-\PhAutoRun.exe mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000 IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL LSP: mswsock.dll Trusted Zone: internet Trusted Zone: mcafee.com TCP: DhcpNameServer = 192.168.1.254 TCP: Interfaces\{E53DAC44-BC64-445F-A65A-4EBC01F5D1A6} : DhcpNameServer = 192.168.1.254 Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll Notify: igfxcui - igfxdev.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\users\ray\appdata\roaming\mozilla\firefox\profiles\40l71gjt.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.att.net/ FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll FF - plugin: c:\program files\common files\supportsoft\bin\nptgctlsi.dll FF - plugin: c:\program files\common files\supportsoft\bin\nptgctlsr.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\0\NP_wtapp.dll FF - plugin: c:\users\ray\appdata\local\yahoo!\browserplus\2.5.1\plugins\npybrowserplus_2.5.1.dll . ============= SERVICES / DRIVERS =============== . R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-2-24 387480] R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2011-2-24 64584] R1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-2-24 165032] R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-2-24 56064] R3 HCW85BDA;Hauppauge WinTV 885 Video Capture;c:\windows\system32\drivers\HCW85BDA.sys [2008-8-5 968064] R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-2-24 153280] R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-2-24 52320] R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-2-24 314088] S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-2-24 84488] S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2006-11-2 987648] S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2006-11-2 251904] . =============== Created Last 30 ================ . 2011-12-14 14:43:17 ——– d—–w- c:\users\ray\appdata\roaming\Uniblue 2011-12-14 14:43:12 ——– dc-h–w- c:\programdata\{83C3B2FD-37EA-4C06-A228-E9B5E32FF0B1} 2011-12-14 14:43:12 ——– d—–w- c:\program files\Uniblue 2011-12-14 14:42:47 ——– d—–w- c:\users\ray\appdata\local\PackageAware 2011-12-13 19:44:01 2043904 —-a-w- c:\windows\system32\win32k.sys 2011-12-13 19:43:59 49152 —-a-w- c:\windows\system32\csrsrv.dll 2011-12-13 19:43:53 2048 —-a-w- c:\windows\system32\tzres.dll 2011-12-13 19:43:29 3602816 —-a-w- c:\windows\system32\ntkrnlpa.exe 2011-12-13 19:43:29 3550080 —-a-w- c:\windows\system32\ntoskrnl.exe 2011-12-13 19:43:08 429056 —-a-w- c:\windows\system32\EncDec.dll 2011-12-05 12:55:38 677136 —-a-w- c:\programdata\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll . ==================== Find3M ==================== . 2011-11-03 22:47:42 1798144 —-a-w- c:\windows\system32\jscript9.dll 2011-11-03 22:40:21 1427456 —-a-w- c:\windows\system32\inetcpl.cpl 2011-11-03 22:39:47 1127424 —-a-w- c:\windows\system32\wininet.dll 2011-11-03 22:31:57 2382848 —-a-w- c:\windows\system32\mshtml.tlb 2011-10-10 16:05:35 414368 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2011-10-01 16:59:38 72080 —-a-w- c:\users\ray\g2mdlhlpx.exe 2011-09-20 21:02:55 905088 —-a-w- c:\windows\system32\drivers\tcpip.sys . ============= FINISH: 10:23:44.01 ===============
Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.


Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.
———-

Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Right-click and Run as Administrator GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
.
———-
thanks for reply I think that I have resolved the issue, I ran a scan through microsoft website and it removed 1 malware item. the pop up is gone and the redirect issue is also gone. :)
Hi ray121411,

Thanks for letting me know. I still see some infections, one of which is exceptionally nasty known as the Zero Access rootkit. If you are happy with how your system is running and do not wish to continue please let me know or let me know if you do want to continue. :)

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