Trojan.BHO

Hi James,

Open Internet Explorer.

• Click Tools and then click on Internet Options.
• Click Programs tab and then click on "Manage Add-ons".
• In the Show box, select Add-ons that have been used by Internet Explorer to display all add-ons that are installed on the computer.
• Select add-on related to Java and then click Enable under settings.
• Check if the issue is fixed.

If it is fixed go ahead and run the BitDefender scan.

Hi Jeff: I enabled the Java Plugin 2 SSV Helper in the Manage Add-Ons in IE. Its the only selection for Java in Manage Add-Ons menu When I start Bitdefender it still says the Javascript being blocked by IE. Have a remedy? ~James

Are you having the same problems when using FireFox?

Jeff: I've removed Firefox a couple of months ago so I don't use it right now. ~James

Hi James,

I am just trying to pinpoint the problem. Try downloading Firefox and see if you are having the same problems.

You can download and install Firefox from here.

Jeff: Ok I tried to download on the affected Gateway PC but it won't go to any download sites, so I will attempt to put it on a disc from my laptop and install that way. ~James

Hi Jeff: No I had the same problem with Firefox; I even added No Script and allowed bitdefender but no go. ~James

No Script

This will block javascript.
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Ok what I would like for you to do now is to run an F-Scan online virus scan which can be found by going Here. Once on this page follow these steps:

• On this page find the box labeled Online Scanner that looks like this [external image: Posted Image]
• Make sure your language is selected correctly and check the license terms box
• Press Run Check
• Press Accept
• Press Run
• Make sure Quick Scan is selected and press Start
• Let the scan run until complete
• Any infections found can be cleaned by using F-Scan

***If there are infected files not able to be cleaned, Press Full Report
Copy contents into Notepad and post log in your next reply
—————-

Please run DDS and post both newly created logs into your next reply.

Hey Jeff: I can pull up the website at F- Secure in both Firefox and IE but the Online Scanner Dialog box, run scan button and drop downs are blank, so I am unable to run the online scanning software. ~James

Hi James,

Is this a corporate or business computer?
———–


Please do the following:

Hold down the Windows key and press R to open a run box
type the following text into the run box

appwiz.cpl

This will open your Programs And Features. A list of installed programs will populate

Remove the following programs:

conduitEngine
Vuze_Remote Toolbar

———-

Hi James, I think we need to remove either CA or Symantec completely. Let me know which one you would like to remove as I believe there are conflicts being created affecting your system. ——— Why do you have all of those .url in your C:\ folder? Did you put them there? ———

Jeff: I'll remove Norton Utilities and the urls in the c:\ area. What do you want to do afterwards? ~James

Hi James,

Once you get that completed please delete ComboFix from your Desktop using right-click > delete.

Download Combofix from either of the links below, and save it to your desktop.
Link 1
Link 2

Run ComboFix and post the log created into your next reply.