Hey guys,
Since the summer started, there's been loads of Thunderfly's (midges) flying around. One has managed to crawl inside my Samsung XL2370, which seems to be completed sealed.
It's still under warranty (bought in February) and the bug seems to have err…died. At least it hasn't moved in a day or so.
Do PC repair shops fix this sort of problem?
Is it common for something like this to be covered under Warranty?
Does anyone know of a way to fix it without taking it apart?
I don't really want to take the screen apart because I don't want to void the 3 Year warranty. Not to mention that I'll probably end up breaking it in the proccess.
Any advice or tips would be great.
Cheers,
Nahumi
Hmmm, when I lived in East Anglia, they called them "no-see-ums"? So what's the problem?
You mean it is between the screen and the protective cover over the screen? That is some midge. You sure it is a bug and not a blown pixel?
Since there are no "user serviceable" parts inside the monitor, opening the case might void the warranty - if there is seal or something to break to open the case. I think I might call Samsung and explain the problem and see what they say. Obviously something is not sealed completely - though, that may be to let heat out. However, I think you will be left on your own.
Yeah, I'm sure it's a bug. It was crawling about for a few days, then disappeared and then came back to die…
If you sort of look around it you can see it sitting on top of the LED back light. I'm not entirely sure whether it's between the screen and the cover, or between the LED's and the pixels. The pixels seem to be refracting the light (or dark) of the bug, which makes me think it's sitting right on top of the LED's.
I've e-mailed Samsung, but I think you're right and that they'll probably tell me there's nothing they can do. I know that Apple service/replace iPods and iPhones that have dust under the screen, so hopefully with enough pressure Samsung will either fix, replace or pay for it to be fixed.
If that all goes pear-shaped I'm just going to ask a local repair shop to have a look. It can't be too uncommon…I hope?
If you sort of look around it you can see it sitting on top of the LED back light.
Hmmm, maybe I need to go look at one those LED backlit monitors. I've avoided doing that because right now, I love my two 22" Samsung CCFL backlit monitors and I don't want to start hearing those "gotta have it" and "buy me" voices in my head again. What I am not understanding, or picturing in my head is how you can see on top of the LED backlight - unless looking into vents or you have the back of the case open. Doesn't the bezel cover all that?
It's a bit hard to explain. I've drawn a circle around it in paint (to track movement…it's definitely dead!) and if you look at the monitor at an angle it seems to move position.
And if you look really really really close you can see a sort of a mesh on top, which I'm guessing is the Pixel matrix. So it looks like it's behind the pixels, but in front of the backlight and whatever diffuses/polarises/spreads out the light.
I think I've been staring at it too long…
In general LED's monitors are great. They're very thin and the brightness and contrast is incredible. It's just a shame that it's like catnip for insects, they just wont bugger off!
What if you disconnect the monitor from power and the computer, and carefully shook it upside down and to the back? Then at least, it might fall out of view.
Hmm, that didn't seem to move it.
It might work better in the evening when it's cooler and if the monitor has been off for a while. It might be a little sticky or something….
to be honest i can't see any company paying to have it opened to remove dead bugs.
think your either going to have to put up with it or open/pay for someone to open, it up and get rid of it yourself.
Yeah, I suspect your right Lee.
If Samsung come back with a definitive no, then I'll just take it down to the PC repair shop.
I don't really want to risk opening it up myself. Tinkering inside PC's is fine, because at least I know how not to blow it up (I hope), but I wouldn't even know where to begin on this monitor. There don't seem to be any screws on the back anywhere, so I think it's probably best to pay someone else to do it.
Advertise the display screen on ebay, especially if it is a rare bug
A few years ago I came across a few posts about dead bugs inside screens. That was while looking at topics regarding dust gathering inside Dell flat screen monitors which left a visible and annoying steak across the top of the screen.
Nahumi, if you bought this VDU in the UK from a firm (not a private individual,) you have undoubted rights against the retailer under the Sale of Goods Act. As you know the consumer protection laws in the UK are very strong
I will not go into details (unless you want me to as these will not be of interest to posters or viewers outside the UK)
1 However your right of action under the Sale of Goods Act exists against the retailer (not the manufacturer.)
2 A defect arising within 6 months (as yours did) is regarded as an "inherent defect"
3 if the retailer wishes to challenge the "inherent defect" then the burden of proof under the Sale of Goods Act rests upon them to prove that their view is correct.
4 A reasonable view might be that a correctly designed and built VDU does not have a bug in it ( of any sort!)
Provided you have used the VDU in a reasonable way in a reasonable environment then the retailer has little scope to avoid fixing the VDU
Good luck!
Regards
paws
Thanks for the advice paws.
I just got hold of the receipt and it turns out it was bought on the 8th of Jan. It was bought for my birthday, so I originally thought it was a bit later than that.
Saying that, though, Ebuyer have a clause in their terms which say they'll refund a portion of the cost of defective products after 6 months.
I'll give them a call tomorrow and really push for them to repair it. I'm not looking for a refund, just a proper repair or a replacement.
Fingers crossed,
Nahumi
You mean it is between the screen and the protective cover over the screen? That is some midge. You sure it is a bug and not a blown pixel?
Since there are no "user serviceable" parts inside the monitor, opening the case might void the warranty - if there is seal or something to break to open the case. I think I might call Samsung and explain the problem and see what they say. Obviously something is not sealed completely - though, that may be to let heat out. However, I think you will be left on your own. 
