Hi,
I'm using a different computer to post this. I haven't had any virus problems and stay pretty vigilant, but my AVG was acting strange today saying I had backdoor trojans so I suspected the Heur,Dropper and downloaded Malwarebytes per instructions here. It found and got rid of 9 things. When I restarted, I keep getting the message "the proxy server is refusing connections" when I try to go online on my laptop (wireless)
I appreciate your help!!
Jenney
Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
Please do not run any scans other than those requested
Please follow all instructions in the order posted
All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
Do not attach any logs/reports, etc.. unless specifically requested to do so.
If you have problems with or do not understand the instructions, Please ask before continuing.
Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
Try this:
Open your Internet Explorer:
At the top click Tools, click Internet Options
On the Connections Tab click Lan Settings
Uncheck use a proxy server
For FireFox it's
Tools > Options
Click the Advanced button
Click the Network tab
In the connections section click the Settings button
Hello and thanks for your help.
That did work and I'm able to connect.
That Malwarebytes fix was great too–it seems to be completely taken care of.
Thanks again.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.
Download aswMBR.exe ( 511KB ) to your desktop.
Right click the aswMBR.exe and click "Runas Administrator" to run it
Click the "Scan" button to start scan [external image: Posted Image]
On completion of the scan click save log, save it to your desktop and post in your next reply [external image: Posted Image]
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.
Here are the 2 otl logs – I'll post again with the others
Thanks,
Jenney
OTL logfile created on: 7/18/2011 7:34:14 PM - Run 1
OTL by OldTimer - Version 3.2.26.1 Folder = C:\Users\J Browne\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
3.93 Gb Total Physical Memory | 2.25 Gb Available Physical Memory | 57.26% Memory free
7.87 Gb Paging File | 5.61 Gb Available in Paging File | 71.27% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 187.69 Gb Total Space | 150.02 Gb Free Space | 79.93% Space Free | Partition Type: NTFS
Drive D: | 30.25 Gb Total Space | 29.51 Gb Free Space | 97.58% Space Free | Partition Type: NTFS
Computer Name: JBROWNE-PC | User Name: J Browne | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
@Alternate Data Stream - 95 bytes -> C:\ProgramData\Temp:5C321E34
< End of report >OTL Extras logfile created on: 7/18/2011 7:34:14 PM - Run 1
OTL by OldTimer - Version 3.2.26.1 Folder = C:\Users\J Browne\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
3.93 Gb Total Physical Memory | 2.25 Gb Available Physical Memory | 57.26% Memory free
7.87 Gb Paging File | 5.61 Gb Available in Paging File | 71.27% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 187.69 Gb Total Space | 150.02 Gb Free Space | 79.93% Space Free | Partition Type: NTFS
Drive D: | 30.25 Gb Total Space | 29.51 Gb Free Space | 97.58% Space Free | Partition Type: NTFS
Computer Name: JBROWNE-PC | User Name: J Browne | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
========== Authorized Applications List ==========
========== HKEY_LOCAL_MACHINE Uninstall List ==========
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{46F4D124-20E5-4D12-BE52-EC177A7A4B42}" = Lenovo OneKey Recovery
"{49F3D04B-B849-4C89-AB31-2366A004EA28}" = Broadcom Gigabit Integrated Controller
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel® Matrix Storage Manager
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = ALPS Touch Pad Driver
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"92F4CDC794E6E4E29DC063D292D1C94F6FA1EA1E" = Windows Driver Package - Lenovo (ACPIVPC) System (05/19/2009 4.4.0.1)
"CNXT_AUDIO_HDA" = Conexant HD Audio
"HDMI" = Intel® Graphics Media Accelerator Driver
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"PC-Doctor for Windows" = PC-Doctor for Windows
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{17542DBF-E17C-4562-BC4D-FA3EF3076C45}" = Lenovo ReadyComm 5
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}" = Visual C++ 8.0 Runtime Setup Package (x64)
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{3D5044A5-97B8-45C0-B956-BB2376569188}" = Windows Live Movie Maker
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{4BB1DCED-84D3-47F9-B718-5947E904593E}" = Lenovo EasyCamera
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{76C66170-C538-4E77-B54D-48E136B5B533}" = Lenovo ReadyComm 5.0 Service
"{7C3C895B-AE02-4F30-8A6A-051D37A38DD0}" = Final Draft
"{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{8991E763-21F5-4DEA-A938-5D9D77DCB488}" = Broadcom 802.11 Wireless Driver
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader
"{995F1E2E-F542-4310-8E1D-9926F5A279B3}" = Windows Live Toolbar
"{9C9CEB9D-53FD-49A7-85D2-FE674F72F24E}" = Microsoft Search Enhancement Pack
"{9FFC4E8E-2E8F-4030-A5E4-27EC4A269F32}" = Lenovo Smile Dock
"{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger
"{AC76BA86-7AD7-1033-7B44-A92000000001}" = Adobe Reader 9.2
"{AE1E24C2-E720-42D5-B8E1-48F71A97B4DB}" = Energy Management
"{B194272D-1F92-46DF-99EB-8D5CE91CB4EC}" = Adobe AIR
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery
"{E2883E8F-472F-4fb0-9522-AC9BF37916A7}" = Adobe Download Manager
"{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update
"{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}" = Oasis2Service 1.0
"{E59113EB-0285-4BFD-A37A-B79EAC6B8F4B}" = Microsoft SQL Server Compact 3.5 SP1 English
"{E7C97E98-4C2D-BEAF-5D2F-CC45A2F95D90}" = Acrobat.com
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}" = ooVoo
"Adobe AIR" = Adobe AIR
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"AVG9Uninstall" = AVG Free 9.0
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"EasyCapture4.0" = EasyCapture
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"ID Vault" = ID Vault
"InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}" = Lenovo OneKey Recovery
"Lenovo Smile Dock" = Lenovo Smile Dock
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.1.1800
"Mozilla Firefox 5.0 (x86 en-US)" = Mozilla Firefox 5.0 (x86 en-US)
"SpywareBlaster_is1" = SpywareBlaster 4.4
"VeriFace" = VeriFace
"WinLiveSuite_Wave3" = Windows Live Essentials
"ZoneAlarm" = ZoneAlarm
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 6/4/2011 5:42:23 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\program files (x86)\spybot
- search & destroy\DelZip179.dll".Error in manifest or policy file "c:\program
files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of
attribute "language" in element "assemblyIdentity" is invalid.
Error - 6/4/2011 6:06:27 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842787
Description = Activation context generation failed for "c:\program files (x86)\windows
live\photo gallery\MovieMaker.Exe".Error in manifest or policy file "c:\program
files (x86)\windows live\photo gallery\WLMFDS.DLL" on line 8. Component identity
found in manifest does not match the identity of the component requested. Reference
is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition
is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use
sxstrace.exe for detailed diagnosis.
Error - 6/4/2011 6:06:28 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\program files (x86)\spybot
- search & destroy\DelZip179.dll".Error in manifest or policy file "c:\program
files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of
attribute "language" in element "assemblyIdentity" is invalid.
Error - 6/4/2011 6:06:48 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "c:\program files (x86)\microsoft\search
enhancement pack\search helper\searchhelper.dll".Error in manifest or policy file
"c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll"
on line 2. Invalid Xml syntax.
Error - 6/9/2011 6:38:47 PM | Computer Name = JBrowne-PC | Source = Application Hang | ID = 1002
Description = The program CenterStage.exe version 2.0.201.1 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 13e8 Start
Time: 01cc26508e7fb845 Termination Time: 10 Application Path: C:\Program Files (x86)\DDNI\Lenovo
Smile Dock\CenterStage.exe Report Id: 2aed985c-92e9-11e0-ac79-88ae1d2dfbc6
Error - 6/11/2011 4:26:18 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842787
Description = Activation context generation failed for "c:\program files (x86)\windows
live\photo gallery\MovieMaker.Exe".Error in manifest or policy file "c:\program
files (x86)\windows live\photo gallery\WLMFDS.DLL" on line 8. Component identity
found in manifest does not match the identity of the component requested. Reference
is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition
is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use
sxstrace.exe for detailed diagnosis.
Error - 6/11/2011 4:26:26 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\program files (x86)\spybot
- search & destroy\DelZip179.dll".Error in manifest or policy file "c:\program
files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of
attribute "language" in element "assemblyIdentity" is invalid.
Error - 6/16/2011 5:19:11 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842787
Description = Activation context generation failed for "c:\program files (x86)\windows
live\photo gallery\MovieMaker.Exe".Error in manifest or policy file "c:\program
files (x86)\windows live\photo gallery\WLMFDS.DLL" on line 8. Component identity
found in manifest does not match the identity of the component requested. Reference
is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition
is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use
sxstrace.exe for detailed diagnosis.
Error - 6/16/2011 5:19:21 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\program files (x86)\spybot
- search & destroy\DelZip179.dll".Error in manifest or policy file "c:\program
files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of
attribute "language" in element "assemblyIdentity" is invalid.
Error - 6/16/2011 5:20:03 PM | Computer Name = JBrowne-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "c:\program files (x86)\microsoft\search
enhancement pack\search helper\searchhelper.dll".Error in manifest or policy file
"c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll"
on line 2. Invalid Xml syntax.
[ System Events ]
Error - 6/27/2011 10:00:42 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 8:07:35 PM | Computer Name = JBrowne-PC | Source = Service Control Manager | ID = 7000
Description = The ReadyComm.DirectRouter service failed to start due to the following
error: %%2
Error - 6/28/2011 10:05:53 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 10:17:53 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 10:29:52 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 10:41:54 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 10:53:56 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/28/2011 11:06:50 PM | Computer Name = JBrowne-PC | Source = bowser | ID = 8003
Description =
Error - 6/29/2011 8:30:17 PM | Computer Name = JBrowne-PC | Source = EventLog | ID = 6008
Description = The previous system shutdown at 7:28:28 PM on ?6/?29/?2011 was unexpected.
Error - 6/29/2011 8:30:41 PM | Computer Name = JBrowne-PC | Source = Service Control Manager | ID = 7000
Description = The ReadyComm.DirectRouter service failed to start due to the following
error: %%2
Hi JenneyB,
How's the computer?
Please post the MBAM log from the scan that had the detections. It can be found by opening MBAM and clicking the Logs tab. Click on the log you want and click open. Please post it's contents.
Thanks
and downloaded Malwarebytes per instructions here. It found and got rid of 9 things.
You said you ran MBAM (Malwarebytes) prior to posting here. That is the log I'd like to see. Knowing what MBAM remived will provide clues as to whether it was that malware or something else that changed the proxy settings.
Sorry about the delay, couldn't get on the forum until now.
Given what was in the MBAM log we should look deeper.
In order to run this next tool AVG will need to be uninstalled or the tool will not run. After you have ran the tool you can reinstall it or wait until we are finished. Should you decide to wait please do not access the internet except for downloading tools and posting in this forum.
You can get a new copy of AVG from AVG
You will need the 64bit version.
You could also consider these other free alternative, niether of which will interfer with the tool we are going to use and can be installed after AVG has been uninstalled.
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
Right click on ComboFix.exe, click Run as Administrator & follow the prompts.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Please post back with the combofix log.
Thanks
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