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Spyware / Malware / Virus Removal

kraken bobax warning "not removeable" and crash :(

25 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I use WOT and have full protection. Clicked on a google search and my RUbotted app gave me the notification of "possible kraken bobax" and it said not removeable. Browser seemed ok for a few minutes….tried to log into what the tech, and I blue screened, I then disconnected from internet, rebooted twice before I got control back, used "system restore" to go back 5 days, and now seems to function normally, and RUbotted no longer shows the event. I am extremely worried that this thing is still lurking in there. Ran scans with microsoft essentials….nothing I'm afraid to log into any of my accounts…..which I'm now logged out of after system restore.
Post #2
Hi eBayvictim,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Let's get a log and see what is happening in there.

Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Post #3
Thank you for your response :) here's the DDS.txt contents: __________________________________________________________ . DDS (Ver_11-03-05.01) - NTFSx86 Run by [removed] at 17:00:05.46 on Mon 05/02/2011 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1278.606 [GMT -4:00] . AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF} . ============== Running Processes =============== . C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe C:\WINDOWS\system32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE svchost.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Trend Micro\RUBotted\RUBotSrv.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe C:\WINDOWS\wanmpsvc.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Winamp\winampa.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Microsoft IntelliType Pro\itype.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\WINDOWS\system32\ctfmon.exe c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\WINDOWS\system32\wscntfy.exe C:\Documents and Settings\Leonard Roe\Desktop\dds.pif . ============== Pseudo HJT Report =============== . uStart Page = hxxp://my.yahoo.com/ uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei;=utf-8&fr;=b1ie7 BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - EB: &Yahoo;! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\progra~1\yahoo!\common\yhexbmesus.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [Google Update] "c:\documents and settings\leonard roe\local settings\application data\google\update\GoogleUpdate.exe" /c uRun: [Sonic RecordNow!] uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10o_ActiveX.exe -update activex mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe" mRun: [dla] c:\windows\system32\dla\tfswctrl.exe mRun: [igfxtray] c:\windows\system32\igfxtray.exe mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe mRun: [igfxpers] c:\windows\system32\igfxpers.exe mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [WinampAgent] "c:\program files\winamp\winampa.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe" mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey mRun: [Trend Micro RUBotted V2.0 Beta] c:\program files\trend micro\rubotted\RUBottedGUI.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\monitor.lnk - c:\program files\arcsoft\media card companion\MCC Monitor.exe IE: &ieSpell; Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM IE: &Yahoo;! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm IE: Add to Google Photos Screensa&ver; - c:\windows\system32\GPhotos.scr/200 IE: Check &Spelling; - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM IE: E&xport; to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000 IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html IE: Yahoo! &Dictionary; - file:///c:\program files\yahoo!\Common/ycdict.htm IE: Yahoo! &Maps; - file:///c:\program files\yahoo!\Common/ycmap.htm IE: Yahoo! &SMS; - file:///c:\program files\yahoo!\Common/ycsms.htm IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll Trusted Zone: aol.com\free Trusted Zone: auctiva.com\www Trusted Zone: google.com\mail Trusted Zone: hotmail.com Trusted Zone: rubylane.com\www DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} - hxxp://www.auctiva.com/Aurigma/ImageUploader57.cab DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157106795703 DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://support.microsoft.com/mats/DiagWebControl.cab DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.4.1/jinstall-1_4_1-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} - hxxp://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} - hxxp://www.ipernity.com/E/Applets/Uploader/ImageUploader4.cab?v4.7 Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll Notify: igfxcui - igfxdev.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\docume~1\leonar~1\applic~1\mozilla\firefox\profiles\62hh1b1j.default\ FF - plugin: c:\documents and settings\leonard roe\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\picasa3\npPicasa3.dll FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} FF - Ext: Speed Dial: {64161300-e22b-11db-8314-0800200c9a66} - %profile%\extensions\{64161300-e22b-11db-8314-0800200c9a66} FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781} FF - Ext: AutoPager: [removed] - %profile%\extensions\[removed] FF - Ext: Personas: [removed] - %profile%\extensions\[removed] FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b} FF - Ext: Java Quick Starter: [removed] - c:\program files\java\jre6\lib\deploy\jqs\ff FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension . ============= SERVICES / DRIVERS =============== . R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 165264] R1 MpKsl1bf638b1;MpKsl1bf638b1;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{3ea335f5-9daa-43fa-94f6-46eaaad57ee4}\MpKsl1bf638b1.sys [2011-5-1 28752] R1 MpKsl3041a93a;MpKsl3041a93a;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e755726a-c069-49d6-9102-042e646c7d63}\mpksl3041a93a.sys –> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e755726a-c069-49d6-9102-042e646c7d63}\MpKsl3041a93a.sys [?] R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2009-10-20 50704] R2 RUBotSrv;Trend Micro RUBotted Service;c:\program files\trend micro\rubotted\RUBotSrv.exe [2011-4-14 439632] S1 MpKsl779adc92;MpKsl779adc92;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d7d51050-3bac-47a8-8318-82fa9dc79e1b}\mpksl779adc92.sys –> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d7d51050-3bac-47a8-8318-82fa9dc79e1b}\MpKsl779adc92.sys [?] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-16 136176] S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592] S3 C21ndisXP;Com21 USB Cable Modem;c:\windows\system32\drivers\C21ndisXP.sys [2005-7-1 10368] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-7-16 136176] S3 PD1030VID;Creative WebCam Pro;c:\windows\system32\drivers\p1030vid.sys [2005-2-2 167673] . =============== Created Last 30 ================ . 2011-05-02 01:13:06 28752 —-a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{3ea335f5-9daa-43fa-94f6-46eaaad57ee4}\MpKsl1bf638b1.sys 2011-05-02 01:12:36 7071056 —-a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{3ea335f5-9daa-43fa-94f6-46eaaad57ee4}\mpengine.dll 2011-05-01 01:04:02 ——– d—–w- c:\windows\system32\wbem\repository\FS 2011-05-01 01:04:02 ——– d—–w- c:\windows\system32\wbem\Repository 2011-04-21 21:53:37 ——– d—–w- c:\docume~1\alluse~1\applic~1\Trend Micro 2011-04-14 21:43:25 ——– d—–w- c:\program files\WinPcap 2011-04-14 07:39:02 103864 —-a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll 2011-04-14 07:39:02 103864 —-a-w- c:\program files\internet explorer\plugins\nppdf32.dll . ==================== Find3M ==================== . 2011-03-07 05:33:50 692736 —-a-w- c:\windows\system32\inetcomm.dll 2011-03-04 19:44:14 133616 ——w- c:\windows\system32\pxafs.dll 2011-03-04 19:44:12 126448 ——w- c:\windows\system32\pxinsi64.exe 2011-03-04 19:44:12 123888 ——w- c:\windows\system32\pxcpyi64.exe 2011-03-04 06:37:06 420864 —-a-w- c:\windows\system32\vbscript.dll 2011-03-03 13:21:11 1857920 —-a-w- c:\windows\system32\win32k.sys 2011-02-22 23:06:29 916480 —-a-w- c:\windows\system32\wininet.dll 2011-02-22 23:06:29 43520 —-a-w- c:\windows\system32\licmgr10.dll 2011-02-22 23:06:29 1469440 —-a-w- c:\windows\system32\inetcpl.cpl 2011-02-22 11:41:59 385024 —-a-w- c:\windows\system32\html.iec 2011-02-17 12:32:12 5120 —-a-w- c:\windows\system32\xpsp4res.dll 2011-02-15 12:56:39 290432 —-a-w- c:\windows\system32\atmfd.dll 2011-02-11 13:25:52 229888 —-a-w- c:\windows\system32\fxscover.exe 2011-02-09 13:53:52 270848 —-a-w- c:\windows\system32\sbe.dll 2011-02-09 13:53:52 186880 —-a-w- c:\windows\system32\encdec.dll 2011-02-08 13:33:55 978944 —-a-w- c:\windows\system32\mfc42.dll 2011-02-08 13:33:55 974848 —-a-w- c:\windows\system32\mfc42u.dll 2011-02-02 07:58:35 2067456 —-a-w- c:\windows\system32\mstscax.dll . ============= FINISH: 17:01:17.32 =============== __________________________________________________________________________ and the Attach: (hope I did this correctly….things have changed since my last visit.

Attachments:

Post #4 last edited
eBayvictim,

I'm not seeing anything… and unfortunately that "possible kraken bobax" warning seems to be fairly common with trend micro… but typically turns out to be a false positive.

Let's do a couple things.

Your Java is out of date and you have other old versions still on your computer, those old versions are now a security vulnerability:

Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer - Version 6 update 25

Then let's get an online scan:


ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: [external image: Posted Image]

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: [external image: Posted Image]
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: [external image: Posted Image]
  • The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: [external image: Posted Image]
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Post #5
I am going to follow your instructions right now… The reason I was concerned was the blue screen shortly after the warning, I haven't had a blue screen in ages ……….. very strange. OK….I'm going to begin your instructions now thanks so much :)
Post #6
I did what you said…. I was offered a choice….I selected windows online x86, and I received this error message: "Internal Error 2753, regutils.dll I tried twice…..same message help :(
Post #7
This time… be sure to click on accept license agreement and then choose Windows x86 Offline. Download it to your desktop, close brower and other programs… double click on file you downloaded to run the install.
Post #8
I did accept license….of course… I will now try your instructions for the offline one. I noticed on line, that this error 2753 has been around for a while….hopefully you can get me through this :P *fingers crossed*
Post #9
:pullhair: ooffaa! same thing…..Error 2753, regutils.dll and I tried going to Java site directly once….same thing my microsoft security essentials is turned off…. but could WOT or RUbotted be causing this? according to the log produced, the old Java was removed, yet the test says I am running 6 - 20 what am I doing wrong?
Post #10
It's not you… it's java. That error you are getting is with the Java installer.

Please download this little program and save it to your desktop: JavaMSIFix.exe

Then close your browser and other programs… and double click on JavaMSIFix.exe to run it. After it has completed… reboot your computer and then double click on the Java installer that you downloaded earlier.

Let me know how it goes.
Post #12 last edited
It says "unknown error 87" and click to fix I click to fix and nothing happens, it just reappears and then offers to direct me to another whatthetech forum which speaks of the issue. I read through it and i get some of it, but not enough to act on my own without help sorry… I also have google chrome…could that be a problem?
Post #13
Where are you getting that error?

When you click on the link I gave you, it should have taken you to a download page. There is a button on the bottom of the page that says Download File

Does the error appear when you follow the link? Click the download button? or try to run the program?
Post #14
sorry, I dozed off there for a bit. when I click on the link you gave me, it gives me the choice to run I click run, then I agree to the license then it gives me a box that says "click to fix" then it works for a few seconds and posts "Unknown error #87" ………I did save it to my desktop as you said and closed everything before running it.
Post #15 last edited
I'm sorry, I wasn't clear….

I downloaded and saved the program as you instructed….

I get the error when I then run the program.

edit….

I've got to get some sleep, I'll check back as soon as I get up, I see you're in Oregon, so you're 3 hours earlier than me, what time should I look for you PST?

When I run the program you had me down load, I'm prompted to agree to license then I get these, which offer only "click to fix" and then the error is shown as in the second screen capture I placed in the attachment.

edit………….

Hmmmm, that's odd, I tried to show you screen captures of what I am seeing, but they show up as live links to the download…weird.

……….OK, here we go…..

[external image: Posted Image]

[external image: Posted Image]

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