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xp computer freezes after startup

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Post #1
Hi there. I'm not sure what type of problem I'm having, so hopefully you can spot something or have an idea.

After startup, my (xp laptop) computer gets to the normal desktop, and then usually (but not always) freezes up. The mouse moves around, but it's not able to click anything. When the mouse hovers over the start button or the task bar the hourglass shows up.

I can usually start up in safe mode. I haven't been able to determine what to do (or not to do) in order to get windows to start up normally.

Thanks for your help. I appreciate it very much.
###

Here is my hijack this log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:21:30 PM, on 4/18/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\vVX6000.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Microsoft LifeCam\LifeExp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Software Informer\softinfo.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\MozyHome\mozystat.exe
C:\Documents and Settings\NW\Local Settings\Application Data\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\AVerMedia\Service\AVerRemote.exe
C:\Program Files\Common Files\AVerMedia\Service\AVerScheduleService.exe
C:\Program Files\Common Files\AVerMedia\AVerQuick\AVerHIDReceiver.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\System32\StkASv2K.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - Disabled:{DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: LastPass Browser Helper Object - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files\LastPass\LPBar.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files\LastPass\LPBar.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKCU\..\Run: [Software Informer] "C:\Program Files\Software Informer\softinfo.exe" -autorun
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\NW\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: MozyHome Status.lnk = C:\Program Files\MozyHome\mozystat.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Documents and Settings\NW\Application Data\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass
O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files\LastPass\LPBar.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co…ex/qtplugin.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1207706840687
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1208916655540
O16 - DPF: {BC18E6DF-BE57-4580-93E8-F228F9A133AA} (MaxisSimCity4LotTeleX Control) - http://simcity.ea.com/exchange/lots/telepo…ty4LotTeleX.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: AVerRemote - AVerMedia - C:\Program Files\Common Files\AVerMedia\Service\AVerRemote.exe
O23 - Service: AVerScheduleService - Unknown owner - C:\Program Files\Common Files\AVerMedia\Service\AVerScheduleService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MozyHome Backup Service (mozybackup) - Mozy, Inc. - C:\Program Files\MozyHome\mozybackup.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Syntek STK1160 Service (StkASSrv) - Syntek America Inc. - C:\WINDOWS\System32\StkASv2K.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

–
End of file - 10119 bytes
Post #2
Hi 1695814,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

I'd like a deeper look at things.

Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Post #3
Hi, Tomk, Thanks for your help. attach.txt is attached and here are the contents of dds.txt: . DDS (Ver_11-03-05.01) - NTFSx86 Run by [removed] at 17:07:31.32 on Wed 04/20/2011 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.448 [GMT -5:00] . AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D} . ============== Running Processes =============== . C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\Program Files\Alwil Software\Avast5\AvastSvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\vVX6000.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Microsoft LifeCam\LifeExp.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Alwil Software\Avast5\avastUI.exe C:\Program Files\Software Informer\softinfo.exe C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe C:\Documents and Settings\NW\Local Settings\Application Data\Google\Update\1.2.183.39\GoogleCrashHandler.exe C:\Program Files\MozyHome\mozystat.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\WINDOWS\System32\Ati2evxx.exe C:\Program Files\Common Files\AVerMedia\Service\AVerRemote.exe C:\Program Files\Common Files\AVerMedia\Service\AVerScheduleService.exe C:\Program Files\Common Files\AVerMedia\AVerQuick\AVerHIDReceiver.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\MozyHome\mozybackup.exe C:\Program Files\Microsoft LifeCam\MSCamS32.exe C:\WINDOWS\System32\StkASv2K.exe C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Trusteer\Rapport\bin\RapportService.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\explorer.exe C:\Documents and Settings\NW\Desktop\dds.scr . ============== Pseudo HJT Report =============== . uStart Page = hxxp://mail.yahoo.com/ uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local BHO: Disabled:{DBC80044-A445-435b-BC74-9C25C1C588A9} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office14\GROOVEEX.DLL BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll BHO: LastPass Browser Helper Object: {95d9ecf5-2a4d-4550-be49-70d42f71296e} - c:\program files\lastpass\LPBar.dll BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - c:\program files\lastpass\LPBar.dll TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File EB: {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - No File uRun: [Software Informer] "c:\program files\software informer\softinfo.exe" -autorun uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe" uRun: [SmartRAM] "c:\program files\iobit\advanced systemcare 3\Sup_SmartRAM.exe" /m uRun: [Google Update] "c:\documents and settings\nw\local settings\application data\google\update\GoogleUpdate.exe" /c mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [BCMSMMSG] BCMSMMSG.exe mRun: [VX6000] c:\windows\vVX6000.exe mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe" mRun: [ATIModeChange] Ati2mdxx.exe mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [avast] "c:\program files\alwil software\avast5\avastUI.exe" /nogui StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mozyho~1.lnk - c:\program files\mozyhome\mozystat.exe IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000 IE: Free YouTube to MP3 Converter - c:\documents and settings\nw\application data\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm IE: LastPass - file://c:\program files\lastpass\context.html?cmd=lastpass IE: LastPass Fill Forms - file://c:\program files\lastpass\context.html?cmd=fillforms IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPBar.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1207706840687 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1208916655540 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {BC18E6DF-BE57-4580-93E8-F228F9A133AA} - hxxp://simcity.ea.com/exchange/lots/teleport/MaxisSimCity4LotTeleX.cab DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office14\GROOVEEX.DLL . ================= FIREFOX =================== . FF - ProfilePath - c:\docume~1\nw\applic~1\mozilla\firefox\profiles\4mhz96py.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ FF - plugin: c:\documents and settings\nw\application data\move networks\plugins\npqmp071504000001.dll FF - plugin: c:\documents and settings\nw\application data\move networks\plugins\npqmp071505000011.dll FF - plugin: c:\documents and settings\nw\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: c:\documents and settings\nw\local settings\application data\unity\webplayer\loader\npUnity3D32.dll FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\microsoft silverlight\4.0.60129.0\npctrlui.dll FF - plugin: c:\program files\microsoft\office live\npOLW.dll FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll . ============= SERVICES / DRIVERS =============== . R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2010-11-10 58472] R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-4-11 13496] R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-3 371544] R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-7-20 301528] R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-1-8 214664] R1 RapportCerberus_25973;RapportCerberus_25973;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\25973\RapportCerberus_25973.sys [2011-4-15 57144] R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2010-11-10 62568] R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2010-11-10 156776] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-7-20 19544] R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-20 42184] R2 AVerRemote;AVerRemote;c:\program files\common files\avermedia\service\AVerRemote.exe [2010-4-14 352256] R2 AVerScheduleService;AVerScheduleService;c:\program files\common files\avermedia\service\AVerScheduleService.exe [2010-4-14 409600] R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2010-11-10 763112] R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2011-3-9 92592] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 Secunia Update Agent;Secunia Update Agent; [x] S3 AVerFx2hbtv;AVerMedia H826 USB Hybrid Tuner;c:\windows\system32\drivers\AVerFx2hbtv.sys [2010-4-14 273152] S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-1-8 79816] S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-1-8 35272] S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-1-8 34248] S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-1-8 40552] S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2010-3-25 30969208] S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000] S3 VX6000;Microsoft LifeCam VX-6000;c:\windows\system32\drivers\VX6000Xp.sys [2008-6-28 2074480] S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys –> c:\windows\system32\drivers\wdcsam.sys [?] S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2002-9-3 14336] S3 WPC54GSv1;Linksys Wireless Notebook Adapter WPC54GSv1 Driver;c:\windows\system32\drivers\WPC54GSv1.SYS [2006-11-30 610816] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2011-04-19 00:20:17 388096 -c–a-r- c:\docume~1\nw\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe 2011-04-16 02:24:20 ——– dc—-w- c:\windows\system32\wbem\repository\FS 2011-04-16 02:24:20 ——– dc—-w- c:\windows\system32\wbem\Repository 2011-04-11 23:33:51 29520 -c–a-w- c:\windows\system32\SmartDefragBootTime.exe 2011-04-11 23:33:49 13496 -c–a-w- c:\windows\system32\drivers\SmartDefragDriver.sys 2011-04-07 02:42:29 ——– dc—-w- C:\spoolerlogs 2011-04-06 13:01:11 ——– dc—-w- c:\docume~1\nw\applic~1\DVDVideoSoftIEHelpers 2011-04-06 12:59:47 ——– dc—-w- c:\program files\common files\DVDVideoSoft 2011-04-06 12:59:46 ——– dc—-w- c:\program files\DVDVideoSoft 2011-03-31 13:46:54 ——– dc—-w- c:\program files\WinUtilities . ==================== Find3M ==================== . 2011-03-07 05:33:50 692736 -c–a-w- c:\windows\system32\inetcomm.dll 2011-03-04 06:37:06 420864 -c–a-w- c:\windows\system32\vbscript.dll 2011-03-03 13:21:11 1857920 -c–a-w- c:\windows\system32\win32k.sys 2011-02-23 15:04:21 40648 -c–a-w- c:\windows\avastSS.scr 2011-02-22 23:06:29 916480 -c–a-w- c:\windows\system32\wininet.dll 2011-02-22 23:06:29 43520 -c—-w- c:\windows\system32\licmgr10.dll 2011-02-22 23:06:29 1469440 -c—-w- c:\windows\system32\inetcpl.cpl 2011-02-22 11:41:59 385024 -c—-w- c:\windows\system32\html.iec 2011-02-17 12:32:12 5120 -c–a-w- c:\windows\system32\xpsp4res.dll 2011-02-15 12:56:39 290432 -c–a-w- c:\windows\system32\atmfd.dll 2011-02-09 13:53:52 270848 -c–a-w- c:\windows\system32\sbe.dll 2011-02-09 13:53:52 186880 -c–a-w- c:\windows\system32\encdec.dll 2011-02-08 13:33:55 978944 -c–a-w- c:\windows\system32\mfc42.dll 2011-02-08 13:33:55 974848 -c–a-w- c:\windows\system32\mfc42u.dll 2011-02-03 03:40:23 472808 -c–a-w- c:\windows\system32\deployJava1.dll 2011-02-03 01:19:39 73728 -c–a-w- c:\windows\system32\javacpl.cpl 2011-02-02 07:58:35 2067456 -c–a-w- c:\windows\system32\mstscax.dll 2011-01-27 11:57:06 677888 -c–a-w- c:\windows\system32\mstsc.exe 2011-01-21 14:44:37 439296 -c–a-w- c:\windows\system32\shimgvw.dll 2011-01-19 02:25:55 9163464 -c–a-w- c:\program files\common files\lpuninstall.exe . ============= FINISH: 17:20:08.49 ===============

Attachments:

Post #4
1695814,

Use the link below to see how to run the McAfee Consumer Products Removal tool
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Then, after rebooting.

Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #6
1695814,

I strongly suggest you get rid of WinUtilities Registry Cleaner. So called registry cleaners will do you no good and can put you at great risk. Don't use them.

Personally, I would uninstall all WinUtilites.

Let's get an online scan:

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: [external image: Posted Image]

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: [external image: Posted Image]
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: [external image: Posted Image]
  • The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: [external image: Posted Image]
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Post #7
okay, attached is the log file. As I'm sure you'll see, the scanner did say that there was one infected file. I've uninstalled the ESET application, but haven't done anything else. Thank you, ###

Attachments:

Post #8
1695814,

That's another of those garbage registry "tweakers". Bad Juju. Stay away from them.

COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    Folder::
C:\Documents and Settings\NW\Application Data\OpenCandy
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Then also let me know how things are running?
Post #9
Oh, shoot…I closed out the txt file not realizing that it wasn't saved anywhere, so I'm afraid I don't have it to post. It's too late for me to do much more work tonight. I'll reboot in the morning & give you a report as to how the computer is running. Thanks. ###
Post #11 last edited
ah, there it is. I'll attach it. btw, I happened to run an AVG anti-virus scan and it claimed to have found something: "Object name";"C:\System Volume Information\_restore{B1A51902-DFD5-4DBA-B5DB-7015076C32BA}\RP748\A0185881.exe" "Detection name";"The file is signed with a broken digital signature, issued by: Piriform Ltd." "Object type";"file" "SDK Type";"Core" "Result";"" "Action history";"" It had no actions for it, though, so I didn't do anything with it. It looks like that's from CCleaner. As far as how things are running, I've only rebooted once and didn't have the freezing up problem that I often had, so I guess that's a good sign.

Attachments:

Post #12
1695814, That is in a restore point. We well reset that when we clean up. Go ahead and give things a test drive and then report back to me how it's working.
Post #13
Well, thing seems to be working fine. I've only rebooted a couple of times, but when I have it hasn't frozen up like it sometimes did.

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