Hello,
I was referred to you guys from Spybot forum, my Dell Inspiron 1525 is infected with the TDSS root kit/backdoor virus. I was told the safest and most secure way to rid this virus is by doing a COMPLETE reformat as the master boot record is also infected. I was sent to you for help with this.
Here is the link to my topic thread with Spybot and also includes my dds. If you need me to run it again or another report I will be happy too.
My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:
• Please follow all instructions in the order posted
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• If you don't understand something, please don't hesitate to ask for clarification before proceeding
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed! IMPORTANT:
Please do not install/uninstall any programs unless asked to.
Please do not run any scans other than those requested
Please can you let me know if you would like me to help you remove this infection or if you would like a link to Tech support so that you can get help reformatting.
If you wish to try and clean your system, please do the following:
Run aswMBR
Download aswMBR.exe (511KB) to your desktop.
• Double click aswMBR.exe to run it
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• Click the "Scan" button to start the scan
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• On completion of the scan click save log, save it to your desktop and post in your next reply
Thanks
Hi Satchfan,
Thank you for your reply. In regards to the virus, i have 3 questions:
1- I was told this type of virus cannot be guaranteed to be fully removed except by reformatting the laptop? Is this true?
2- Do you think it will be safe to save my pictures in a USB?
3- When I got infected I had an SD card in the drive, is that infected also?
Thanks!
I was told this type of virus cannot be guaranteed to be fully removed except by reformatting the laptop? Is this true?
There is never a 100% guarantee when dealing with computer infections but if this infection is as you say, it is less “terminal" than some other infections and could “probably” be cleaned.
Do you think it will be safe to save my pictures in a USB?
The safest place would be a DVD R unless your USB memory stick is either new or formatted
Until I am certain what is on your computer I can't really give any answers. However, attempting to clean this is easier than the alternative so it may be worth a try.
I'm including the first set of instructions below and you can let me know your decision.in your reply.
Hello Sisa722
It has been several days since I sent a reply to you about your computer problems.
Please let me know if you are having problems and still need help.
Thanks
Satchfan
