Hi,
I'm have a wireless laptop running vista, avast and superantispyware. I got this fake virus/spyware remover calling itself MS Remover tool 2 days ago and it is showing constant pop ups and is restarting my computer every 10-15 mins.
I tried scanning but avast and superantispyware seem to be blocked. I've downloaded spyware doctor (successfully after several attempts) but it seems to be blocked from scanning as well. I've tried running it in safe mode but it won't work there either.
When the computer reboots I get a blue screen with a message saying that the problem is in the ntfs.sys file followed by an enlarged image of the fake scanner (as if in safe mode) before shutting down.
Can someone help me sort this out please.
**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days.
Hello there, steliz
I'm Conspire, I'll be glad to help you with your computer problems.
Please observe these rules while we work:
Read the entire procedure
It is important to perform ALL actions in sequence.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Stick with me till you're given the all clear.
Remember, absence of symptoms does not mean the infection is all gone.
Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
IMPORTANT NOTE : Please do not delete anything unless instructed to.
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Download OTL to your Desktop
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click on Minimal Output at the top
Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
Double click inside the Custom Scan box at the bottom
A window will appear saying "Click OK to load a custom scan from a file or Cancel to cancel"
Click the OK button and navigate to the file scan.txt which we just saved to your desktop
Select scan.txt and click Open. Writing will now appear under the Custom Scan box
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
Please download GMER from one of the following locations, and save it to your desktop:
Main Mirror This version will download a randomly named file (Recommended)
Zip Mirror This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
Extract the contents of the zipped file to desktop (applicable only to Zip mirror) .
Double click [external image: Posted Image] or [external image: Posted Image] on your desktop.
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO. [external image: Posted Image]
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Right, just as I thought. Since you cannot get OTL to open, chances for GMER to open is also quite low. Before you move on, try this first.
Copy/paste the links below into your browser, don't click them or the rogue might redirect.
Do not reboot your computer after running rkill as the malware programs will start again.
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 5 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.
At this point, you should now be able to run analysis tools.
If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.
OK,
I tried each one and the only one that doesn't redirect to a google search is rkill.com which went to a 'domain for sale' site with related searches.
rkill.exe caused my computer to reboot.
Seems this thing knows what I'm trying to do!
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
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Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
I apologize, I should have asked you to use this method instead.
I need you to try and check only both "Sections" and "C:\" ; leaving all others unchecked.
If that fails, please try to run it in Safe Mode and again with the same settings as above.
Reboot your computer in Safe Mode
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Please read through these instructions to familarize yourself with what to expect when this tool runs
Download ComboFix from one of these locations:
Link 1 Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :How to Disable your Security Programs
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Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[external image: Posted Image]
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[external image: Posted Image]
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
No, everything appears to be back to normal now.
I have put all my security back on and there is no sign of the problem.
Are there any more scans I should run and should I have more security to stop this problem happening again?
Thanks
Steliz
Yep we need to make sure everything is fine and dandy.
ESET Online Scanner I'd like us to scan your machine with ESET OnlineScan
Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
*Note It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the [external image: Posted Image] button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on [external image: Posted Image] to download the ESET Smart Installer. Save it to your desktop.
Double click on the [external image: Posted Image] icon on your desktop.
Check [external image: Posted Image]
Click the [external image: Posted Image] button.
Accept any security warnings from your browser.
Check [external image: Posted Image]
Make sure that the option "Remove found threats" is Unchecked
Push the Start button.
ESET will then download updates for itself, install itself, and begin
scanning your computer. Please be patient as this can take some time.
Look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
Select Uninstall application on close check box and push [external image: Posted Image]
Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program. (Note to Vista users, please right-click and select Run as Administrator.)
At the end, be sure a checkmark is placed next to:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
Note:
The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.
