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Please analyze my registry scan results

19 min read

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Post #1
Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 10:51:42 AM, on 3/15/2011
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v8.0 (8.0.6001.18702)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINNT\System32\MsPMSPSv.exe
C:\WINNT\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINNT\system32\wscntfy.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINNT\system32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\msiexec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\DOCUME~1\LISAGO~1\LOCALS~1\Temp\is-4URD3.tmp\Toolbar-SetDefaultSearch.exe
C:\Program Files\IObit\Advanced SystemCare 3\FreeSoftwareDownloader_ASC.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWCInit.exe
C:\Program Files\IObit\Advanced SystemCare 3\Awc.exe
O2 - BHO: SearchElf 1.1 Toolbar - {00f2c0c6-2194-484e-9064-44e57787867b} - C:\Program Files\SearchElf_1.1\tbSea1.dll
O2 - BHO: SearchElf 1.1 Toolbar - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Enhancer - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: HP Print Enhancer - {11222041-111B-46E3-BD29-EFB2449479B1} - C:\PROGRA~1\ArcSoft\VIDEOD~1\ARCURL~1.DLL
O2 - BHO: MediaBar - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\ToolBar\imeshdtxmltbpi.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngin0.dll
O2 - BHO: Conduit Engine - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Conduit Engine - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Conduit Engine - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareIEHelper.dll
O2 - BHO: Conduit Engine - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Conduit Engine - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll
O2 - BHO: Conduit Engine - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Conduit Engine - {9519AF7E-638D-4933-BAD6-D33D23C79FE5} - C:\PROGRA~1\ArcSoft\RAWTHU~1\EXIFToolBar.dll
O2 - BHO: Conduit Engine - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
O2 - BHO: Conduit Engine - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Conduit Engine - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\WINNT\CouponBarIE.dll
O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
O3 - Toolbar: RAW Thumbnail Viewer - {F301665A-12F8-4331-804A-5BCBD379668C} - C:\PROGRA~1\ArcSoft\RAWTHU~1\EXIFToolBar.dll
O3 - Toolbar: SearchElf 1.1 Toolbar - {00f2c0c6-2194-484e-9064-44e57787867b} - C:\Program Files\SearchElf_1.1\tbSea1.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngin0.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: MediaBar - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\ToolBar\imeshdtxmltbpi.dll
O3 - Toolbar: (no name) - 10 - (no file)
O3 - Toolbar: Sammsoft Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKCU\..\Run: [H/PC Connection Agent] "G:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [fxkierbt] C:\Documents and Settings\Lisa Goyette\Local Settings\Application Data\pkiumg\wdnpsftav.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: []
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [fxkierbt] C:\Documents and Settings\Lisa Goyette\Local Settings\Application Data\pkiumg\wdnpsftav.exe
O4 - HKLM\..\Run: [CrossFTP Server] javaws.exe -Xnosplash -offline "http://www.crossftp.com/crossftpserver.jnlp"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O8 - Extra context menu item: &Search - ?p=ZCman000
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki… - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} -
O9 - Extra button: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} -
O9 - Extra button: - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} -
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
O9 - Extra button: - {925DAB62-F9AC-4221-806A-057BFB1014AA} -
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} -
O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://download.microsoft.com/download/e/4…/OGAControl.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo…toUploader5.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa…director/sw.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://download.microsoft.com/download/8/b…heckControl.cab
O16 - DPF: {1E3F1348-4370-4BBE-A67A-CC7ED824CA85} (Microsoft Genuine Advantage Self Support Tool) - http://download.microsoft.com/download/7/4…helpcontrol.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2DA3C4AB-E6B6-47A6-B0F3-1BD81524B51B} (ActiveWorldsDownload Control) - http://www.activeworlds.com/products/Activ…ldsDownload.cab
O16 - DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} (Walt Disney Internet Group Hardware Control) - https://disneyblast.go.com/v3/setup/activex…wareControl.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal…llMgr_v01_5.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst…ctDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1207267968750
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/inst…tDetection2.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0…oUploader55.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_10) - http://java.sun.com/products/plugin/autodl…indows-i586.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas…sCamControl.ocx
O16 - DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} (P3DActiveX Control) - http://panda-plugin.disney.go.com/plugin/w…/p3dactivex.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-8D54A7E8A790} (GDIChk Object) - http://www.microsoft.com/security/controls/GDI/0/GDIChk.CAB
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - http://h20264.www2.hp.com/ediags/dd/instal…nosticsxp2k.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.15.44/ttinst.cab
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) - http://java.sun.com/update/1.5.0/jinstall-…indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} (Java Plug-in 1.6.0_02) - http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) - http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} (Java Plug-in 1.6.0_05) - http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) - http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/products/plugin/autodl…indows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://wwwimages.adobe.com/www.adobe.com/p…obat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://download.macromedia.com/pub/shockwa…ash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - http://3dlifeplayer.dl.3dvia.com/player/in…l/installer.exe
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) - http://photo.walmart.com/photo/uploads/WebUploadClient.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: (Ati HotKey Poller) - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c998318337d0e4) (gupdate1c998318337d0e4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: Roxio UPnP Renderer 9 - Unknown - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Unknown - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
Post #2
Hello Leese1c and :welcome:

My name is JonTom

  • Malware Logs can sometimes take a lot of time to research and interpret.
  • Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation.
  • Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  • Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some instances you may have to disconnect your computer from the Internet.
  • PLEASE NOTE: If you do not reply after 5 days your thread will be closed.

There is quite a bit that need to be done here.

Before we make a start lets get some deeper scans:

  • Please perform the following scan


    • Please download DDS from here and save it to your desktop.
    • Disable any script blocking protection (How to Disable your Security Programs)
    • Double click on the DDS icon to run the tool (may take up to 3 minutes to run).
    • When done, DDS.txt will open.
    • After a few moments, attach.txt will open in a second window.
    • Save both reports to your desktop.
    • Please post the contents of the DDS.txt and Attach.txt logs in your next reply.

  • Please scan your system with GMER


    [external image: Posted Image]
    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent.
    • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
    • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOTKIT" entries

Please post the DDS logs and the GMER log in your next reply. If you encounter any problems with the scans come back and let me know.
Post #3
Hello JonTom I appreciate your help with this and am working on that now. If I have any issues I will let you know. Thanks again Leese1c
Post #5
. not sure if I did this correctly…but here are the 2 logs it produced. . DDS (Ver_11-03-05.01) - FAT32x86 Run by [removed] at 10:01:53.51 on Wed 03/16/2011 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1256 [GMT -4:00] . . ============== Running Processes =============== . C:\WINNT\system32\Ati2evxx.exe C:\WINNT\system32\svchost -k DcomLaunch svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINNT\System32\svchost.exe -k netsvcs C:\WINNT\system32\Ati2evxx.exe C:\WINNT\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\WINNT\system32\spoolsv.exe svchost.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\system32\svchost.exe -k hpdevmgmt C:\Program Files\Java\jre6\bin\jqs.exe C:\WINNT\System32\svchost.exe -k HPZ12 C:\WINNT\System32\svchost.exe -k HPZ12 C:\Program Files\Google\Update\GoogleUpdate.exe C:\WINNT\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\WINNT\System32\MsPMSPSv.exe C:\WINNT\system32\SearchIndexer.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\WINNT\system32\wscntfy.exe C:\WINNT\Explorer.EXE C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe C:\WINNT\system32\EXSHOW95.EXE C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe C:\WINNT\System32\svchost.exe -k HTTPFilter C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac C:\Program Files\Windows Defender\MSASCui.exe C:\WINNT\system32\ctfmon.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe C:\Program Files\IObit\Advanced SystemCare 3\AWCInit.exe C:\Program Files\IObit\Advanced SystemCare 3\Awc.exe C:\WINNT\system32\wuauclt.exe C:\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32Info.exe C:\WINNT\system32\msiexec.exe C:\Documents and Settings\Lisa Goyette\My Documents\Downloads\dds.scr . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.yahoo.com/ uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei;=utf-8&fr;=b1ie7 uInternet Settings,ProxyServer = http=127.0.0.1:5555 uInternet Settings,ProxyOverride = uSearchURL,(Default) = hxxp://www.google.com/keyword/%s mSearchAssistant = hxxp://www.google.com/ie uURLSearchHooks: H - No File uURLSearchHooks: SearchElf 1.1 Toolbar: {00f2c0c6-2194-484e-9064-44e57787867b} - c:\program files\searchelf_1.1\tbSea1.dll mWinlogon: Userinit=c:\winnt\system32\Userinit.exe BHO: SOFTWARE - No File BHO: SearchElf 1.1 Toolbar: {00f2c0c6-2194-484e-9064-44e57787867b} - c:\program files\searchelf_1.1\tbSea1.dll BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: IEPlugin Class: {11222041-111b-46e3-bd29-efb2449479b1} - c:\progra~1\arcsoft\videod~1\ARCURL~1.DLL BHO: MediaBar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\progra~1\imesha~1\mediabar\toolbar\imeshdtxmltbpi.dll BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\ConduitEngin0.dll BHO: UberButton Class: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll BHO: YahooTaggedBM Class: {65d886a2-7ca7-479b-bb95-14d1efb7946a} - c:\program files\yahoo!\common\YIeTagBm.dll BHO: UrlHelper Class: {74322bf9-df26-493f-b0da-6d2fc5e6429e} - c:\program files\bearshare applications\bearshare mediabar\BearShareIEHelper.dll BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: BrowserHelper Class: {8a9d74f9-560b-4fe7-abeb-3b2e638e5cd6} - c:\program files\sgpsa\SearchAssistant.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: ToolbarBHO Class: {9519af7e-638d-4933-bad6-d33d23c79fe5} - c:\progra~1\arcsoft\rawthu~1\EXIFToolBar.dll BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll BHO: Sammsoft Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} - c:\winnt\CouponBarIE.dll TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll TB: RAW Thumbnail Viewer: {f301665a-12f8-4331-804a-5bcbd379668c} - c:\progra~1\arcsoft\rawthu~1\EXIFToolBar.dll TB: SearchElf 1.1 Toolbar: {00f2c0c6-2194-484e-9064-44e57787867b} - c:\program files\searchelf_1.1\tbSea1.dll TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\ConduitEngin0.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: MediaBar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\progra~1\imesha~1\mediabar\toolbar\imeshdtxmltbpi.dll TB: Sammsoft Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll EB: &Yahoo;! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\progra~1\yahoo!\common\yhexbmesus.dll EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File EB: {90C61707-C8F8-43DB-A25C-C1F4B18EE41E} - No File uRun: [H/PC Connection Agent] "g:\program files\microsoft activesync\wcescomm.exe" uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1 uRun: [fxkierbt] c:\documents and settings\lisa goyette\local settings\application data\pkiumg\wdnpsftav.exe uRun: [ctfmon.exe] c:\winnt\system32\ctfmon.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup mRun: [ANIWZCSService] c:\program files\alpha networks\aniwzcs service\WZCSLDR.exe mRun: [EXSHOW95.EXE] EXSHOW95.EXE mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u mRun: [] mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe" mRun: [fxkierbt] c:\documents and settings\lisa goyette\local settings\application data\pkiumg\wdnpsftav.exe mRun: [CrossFTP Server] javaws.exe -Xnosplash -offline "http://www.crossftp.com/crossftpserver.jnlp" mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide mRun: [IObit Security 360] c:\program files\iobit\iobit security 360\IS360tray.exe mRunOnce: [Malwarebytes' Anti-Malware] c:\malwarebytes' anti-malware\mbamgui.exe /install /silent dRun: [NvMediaCenter] RUNDLL32.EXE c:\winnt\system32\NVMCTRAY.DLL,NvTaskbarInit dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe dRun: [Symantec NetDriver Warning] c:\progra~1\symnet~1\SNDWarn.exe dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t dRunOnce: [^SetupICWDesktop] c:\program files\internet explorer\connection wizard\icwconn1.exe /desktop dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe dRunOnce: [RunNarrator] Narrator.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\ma111c~1.lnk - c:\program files\netgear\ma111 configuration utility\wlancfg.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe IE: &Search; - ?p=ZCman000 IE: &Yahoo;! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm IE: E&xport; to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000 IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html IE: Yahoo! &Dictionary; - file:///c:\program files\yahoo!\Common/ycdict.htm IE: Yahoo! &Maps; - file:///c:\program files\yahoo!\Common/ycmap.htm IE: Yahoo! &SMS; - file:///c:\program files\yahoo!\Common/ycsms.htm IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB} IE: {925DAB62-F9AC-4221-806A-057BFB1014AA} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\winnt\system32\Msjava.dll IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - g:\progra~1\micros~1\INetRepl.dll IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - g:\progra~1\micros~1\INetRepl.dll IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab DPF: {1E3F1348-4370-4BBE-A67A-CC7ED824CA85} - hxxp://download.microsoft.com/download/7/4/9/749b0dc5-2175-4d5b-a6dd-9c4bc923683e/Selfhelpcontrol.cab DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab DPF: {2DA3C4AB-E6B6-47A6-B0F3-1BD81524B51B} - hxxp://www.activeworlds.com/products/ActiveWorldsDownload.cab DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} - hxxps://disneyblast.go.com/v3/setup/activex/DIGHardwareControl.cab DPF: {49232000-16E4-426C-A231-62846947304B} - hxxps://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_5.cab DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1207267968750 DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - hxxp://floridakeysmedia.tv/axiscam/Codebase/AxisCamControl.ocx DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} - hxxp://panda-plugin.disney.go.com/plugin/win32/p3dactivex.cab DPF: {A8658086-E6AC-4957-BC8E-8D54A7E8A790} - hxxp://www.microsoft.com/security/controls/GDI/0/GDIChk.CAB DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.15.44/ttinst.cab DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/installer.exe DPF: {D44C75D8-C827-473E-8F68-A77E42500782} - hxxp://photo.walmart.com/photo/uploads/WebUploadClient.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} - hxxp://www.snapfish.com/SnapfishUpload.cab DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} - hxxp://cdn.digitalcity.com/_media/dalaillama/ampx.cab Notify: AtiExtEvent - Ati2evxx.dll Notify: igfxcui - igfxdev.dll AppInit_DLLs: SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\winnt\system32\WPDShServiceObj.dll SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~2\MpShHook.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\docume~1\lisago~1\applic~1\mozilla\firefox\profiles\6ud6nwip.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/ FF - prefs.js: keyword.URL - hxxp://search.imesh.com/web?src=ffb&systemid;=1&q;= FF - component: c:\documents and settings\lisa goyette\application data\mozilla\firefox\profiles\6ud6nwip.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\components\MailUtil.dll FF - component: c:\program files\arcsoft\raw thumbnail viewer\firefox extension\components\FirefoxMenu.dll FF - plugin: c:\documents and settings\lisa goyette\application data\mozilla\firefox\profiles\6ud6nwip.default\extensions\{0c7e3f01-99e9-4095-9bdc-f84724960b57}\plugins\NPCpnMgr.dll FF - plugin: c:\program files\funwebproducts\installr\9.bin\NPFUNWEB.DLL FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} FF - Ext: Coupon Manager: {0C7E3F01-99E9-4095-9BDC-F84724960B57} - %profile%\extensions\{0C7E3F01-99E9-4095-9BDC-F84724960B57} FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b} FF - Ext: AOL Toolbar: {7affbfae-c4e2-4915-8c0f-00fa3ec610a1} - %profile%\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1} FF - Ext: Sammsoft Toolbar: [removed] - %profile%\extensions\[removed] FF - Ext: Java Quick Starter: [removed] - c:\program files\java\jre6\lib\deploy\jqs\ff FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\winnt\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension FF - Ext: RAW Thumbnail Viewer: [removed] - c:\program files\arcsoft\raw thumbnail viewer\FireFox Extension . —- FIREFOX POLICIES —- FF - user.js: network.protocol-handler.warn-external.dnupdate - false ============= SERVICES / DRIVERS =============== . R0 SmartDefragDriver;SmartDefragDriver;c:\winnt\system32\drivers\SmartDefragDriver.sys [2011-3-15 14776] R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592] S0 Lbd;Lbd;c:\winnt\system32\drivers\lbd.sys –> c:\winnt\system32\drivers\Lbd.sys [?] S2 gupdate1c998318337d0e4;Google Update Service (gupdate1c998318337d0e4);c:\program files\google\update\GoogleUpdate.exe [2009-2-26 133104] S2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2011-3-15 312152] S3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\winnt\system32\drivers\A3AB.sys [2003-10-22 547744] S3 Ad-Watch Connect Filter;Ad-Watch Connect Kernel Filter;\??\c:\winnt\system32\drivers\nsdriver.sys –> c:\winnt\system32\drivers\NSDriver.sys [?] S3 nosGetPlusHelper;getPlus® Helper 3004;c:\winnt\system32\svchost.exe -k nosGetPlusHelper [2004-8-4 14336] S3 usbhub20;USB 2.0 Root Hub Support;c:\winnt\system32\drivers\usbhub20.sys [2003-8-1 49776] S3 VIASens;Vinyl Sensaura WDM 3D Audio Driver;c:\winnt\system32\drivers\viasens.sys [2003-11-7 391680] . =============== Created Last 30 ================ . 2011-03-17 15:17:36 ——– d-sh–w- C:\FOUND.076 2011-03-16 13:24:35 ——– d—–w- C:\Malwarebytes' Anti-Malware 2011-03-16 13:03:52 ——– d—–w- C:\9cdaac15e00dcd827db29e21f3 2011-03-16 13:01:25 ——– d—–w- C:\e12399b0a55d681f39d7 2011-03-15 20:02:52 5943120 —-a-w- c:\docume~1\alluse~1.win\applic~1\microsoft\windows defender\definition updates\{cc641c57-b2ba-49b7-8791-cb5ac58ccb69}\mpengine.dll 2011-03-15 15:03:37 28496 —-a-w- c:\winnt\system32\SmartDefragBootTime.exe 2011-03-15 15:03:37 14776 —-a-w- c:\winnt\system32\drivers\SmartDefragDriver.sys 2011-03-15 15:03:18 ——– d—–w- c:\docume~1\alluse~1.win\applic~1\IObit 2011-03-15 13:32:44 ——– d—–w- c:\program files\IObit 2011-03-15 13:32:44 ——– d—–w- c:\docume~1\lisago~1\applic~1\IObit 2011-03-15 13:17:22 ——– d—–w- c:\docume~1\lisago~1\applic~1\Sammsoft 2011-03-15 13:17:02 ——– d—–w- c:\program files\ARO 2011 2011-03-12 16:17:00 ——– d—–w- c:\program files\common files\Software Update Utility 2011-03-12 16:16:35 ——– d—–w- c:\docume~1\lisago~1\locals~1\applic~1\OpenCandy 2011-03-12 16:16:33 ——– d—–w- c:\docume~1\lisago~1\applic~1\OpenCandy . ==================== Find3M ==================== . 2011-02-02 21:11:20 222080 ——w- c:\winnt\system32\MpSigStub.exe 2011-02-02 06:58:36 2067456 —-a-w- c:\winnt\system32\mstscax.dll 2011-01-27 10:57:06 677888 —-a-w- c:\winnt\system32\mstsc.exe 2011-01-21 13:44:38 439296 —-a-w- c:\winnt\system32\shimgvw.dll 2011-01-21 12:36:30 8582536 —-a-w- c:\program files\Firefox Setup 3.6.13.exe 2011-01-14 19:52:02 43520 —-a-w- c:\winnt\system32\CmdLineExt03.dll 2011-01-07 13:09:02 290048 —-a-w- c:\winnt\system32\atmfd.dll 2010-12-31 12:10:34 1854976 —-a-w- c:\winnt\system32\win32k.sys 2010-12-22 11:34:28 301568 —-a-w- c:\winnt\system32\kerberos.dll 2010-12-20 22:59:20 916480 —-a-w- c:\winnt\system32\wininet.dll 2010-12-20 22:59:20 43520 ——w- c:\winnt\system32\licmgr10.dll 2010-12-20 22:59:20 1469440 ——w- c:\winnt\system32\inetcpl.cpl 2010-12-20 16:26:00 730112 —-a-w- c:\winnt\system32\lsasrv.dll 2010-12-20 11:55:26 385024 ——w- c:\winnt\system32\html.iec 2008-10-26 16:09:50 12113 —-a-w- c:\program files\common files\ojitec.bin 1999-02-22 21:46:38 148992 —-a-w- c:\program files\UNWISE.EXE . ============= FINISH: 10:02:09.67 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_11-03-05.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 3/21/2008 11:54:26 AM System Uptime: 3/14/2011 9:02:40 AM (49 hours ago) . Motherboard: Intel | | 945GCT-M Processor: Intel® Pentium® Dual CPU E2160 @ 1.80GHz | CPU 1 | 1795/200mhz . ==== Disk Partitions ========================= . C: is FIXED (FAT32) - 37 GiB total, 0.951 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP1217: 2/17/2011 3:00:36 AM - Software Distribution Service 3.0 RP1218: 2/18/2011 3:00:19 AM - Software Distribution Service 3.0 RP1219: 2/18/2011 6:11:30 PM - Software Distribution Service 3.0 RP1220: 2/19/2011 3:00:18 AM - Software Distribution Service 3.0 RP1221: 2/20/2011 3:00:19 AM - Software Distribution Service 3.0 RP1222: 2/20/2011 9:00:18 AM - Software Distribution Service 3.0 RP1223: 2/21/2011 9:00:19 AM - Software Distribution Service 3.0 RP1224: 2/22/2011 9:00:22 AM - Software Distribution Service 3.0 RP1225: 2/22/2011 2:28:26 PM - Software Distribution Service 3.0 RP1226: 2/23/2011 9:00:23 AM - Software Distribution Service 3.0 RP1227: 2/24/2011 9:00:21 AM - Software Distribution Service 3.0 RP1228: 2/25/2011 9:00:52 AM - Software Distribution Service 3.0 RP1229: 2/25/2011 5:10:54 PM - Software Distribution Service 3.0 RP1230: 2/26/2011 9:00:24 AM - Software Distribution Service 3.0 RP1231: 2/27/2011 9:00:32 AM - Software Distribution Service 3.0 RP1232: 2/28/2011 9:00:24 AM - Software Distribution Service 3.0 RP1233: 3/1/2011 9:00:21 AM - Software Distribution Service 3.0 RP1234: 3/1/2011 7:27:01 PM - Software Distribution Service 3.0 RP1235: 3/2/2011 9:00:21 AM - Software Distribution Service 3.0 RP1236: 3/3/2011 9:00:28 AM - Software Distribution Service 3.0 RP1237: 3/4/2011 9:00:23 AM - Software Distribution Service 3.0 RP1238: 3/4/2011 12:42:53 PM - Software Distribution Service 3.0 RP1239: 3/5/2011 9:00:24 AM - Software Distribution Service 3.0 RP1240: 3/6/2011 9:00:34 AM - Software Distribution Service 3.0 RP1241: 3/7/2011 9:00:29 AM - Software Distribution Service 3.0 RP1242: 3/8/2011 9:00:25 AM - Software Distribution Service 3.0 RP1243: 3/8/2011 11:51:12 AM - Software Distribution Service 3.0 RP1244: 3/9/2011 9:00:20 AM - Software Distribution Service 3.0 RP1245: 3/10/2011 9:00:27 AM - Software Distribution Service 3.0 RP1246: 3/11/2011 9:00:28 AM - Software Distribution Service 3.0 RP1247: 3/11/2011 4:10:58 PM - Software Distribution Service 3.0 RP1248: 3/12/2011 9:00:29 AM - Software Distribution Service 3.0 RP1249: 3/13/2011 9:00:27 AM - Software Distribution Service 3.0 RP1250: 3/14/2011 9:01:09 AM - Software Distribution Service 3.0 RP1251: 3/14/2011 9:06:40 AM - Software Distribution Service 3.0 RP1252: 3/15/2011 9:00:27 AM - Software Distribution Service 3.0 RP1253: 3/15/2011 9:17:02 AM - ARO 2011 - Before Installation RP1254: 3/15/2011 9:17:40 AM - ARO 2011 - FIRST RUN RP1255: 3/15/2011 9:26:40 AM - ARO 2011 Tue, Mar 15, 11 09:26 RP1256: 3/15/2011 9:29:24 AM - Removed BlackBerry Desktop Software 4.5. RP1257: 3/15/2011 9:30:18 AM - Removed Grover's Travels RP1258: 3/15/2011 9:33:27 AM - Advanced SystemCare RestorePoint RP1259: 3/15/2011 4:02:48 PM - Software Distribution Service 3.0 RP1260: 3/16/2011 9:01:23 AM - Software Distribution Service 3.0 RP1261: 3/16/2011 9:03:51 AM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . Sansa Media Converter 32 Bit HP CIO Components Installer 4500_G510af_Help 4500G510af 4500G510af_Software_Min Acrobat.com ActiveWorlds 4.2 Ad-Aware Email Scanner for Outlook Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Photoshop Album 2.0 Starter Edition Adobe Reader 7.0 Adobe Shockwave Player 11.5 AIO_Scan ANIO Service ANIWZCS Service Apple Mobile Device Support Apple Software Update ArcSoft Panorama Maker 4 ArcSoft Print Creations ArcSoft Print Creations - Brochures & Flyers ArcSoft RAW Thumbnail Viewer ArcSoft Scan-n-Stitch Deluxe ArcSoft Video Downloader Ask Toolbar ATI Display Driver BlackBerry Desktop Software 4.5 Bonjour Bookworm Adventures (remove only) BufferChm Camera Driver Conduit Engine ContentSAFER for Wizmax Copy CouponBar Critical Update for Windows Media Player 11 (KB959772) Curious George Downtown Adventure Dedicated Server Destinations DeviceDiscovery DeviceManagementQFolder Disney's Mickey Mouse Preschool Disney's Toontown Online Disney Toontown Online DocMgr DocProc Download Updater (AOL LLC) Draw 4 App Dungeons & Dragons Online - Eberron Unlimited™ Earthworm Jim (Remove only, requires CD) Elf Bowling 7 - The Last Insult EmoDio eSupportQFolder Fax GearDrvs getPlus® for Adobe Golden Palace Casino NEW Google Earth Google Toolbar for Internet Explorer Google Update Helper GPBaseService2 Grover's Travels GSIM High Definition Audio Driver Package - KB888111 HijackThis 1.98.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB915800-v4) Hotfix for Windows XP (KB932716-v2) Hotfix for Windows XP (KB945060-v3) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Customer Participation Program 13.0 HP Document Manager 2.0 HP Driver Diagnostics HP Imaging Device Functions 13.0 HP Officejet 4500 G510a-f HP Photosmart All-In-One Driver Software 9.0.A Corporate Edition HP Photosmart All-In-One Software 9.0 HP Photosmart Essential 2.01 HP Photosmart Essential2.01 HP Product Detection HP Smart Web Printing 4.60 HP Solution Center 13.0 HP Update HPProductAssistant Intel® Graphics Media Accelerator Driver IObit Security 360 Ipswitch WS_FTP Professional 2007 J2SE Runtime Environment 5.0 Update 6 Java™ 6 Update 10 Java™ 6 Update 2 Java™ 6 Update 3 Java™ 6 Update 5 Java™ 6 Update 7 Kodak EasyShare software Left 4 Dead Dedicated Server LiveUpdate (Symantec Corporation) LockerSync 3 Logitech Desktop Messenger Logitech iTouch Software Lord of the Rings: The Fellowship of the Ring Macromedia Shockwave Player Malwarebytes' Anti-Malware MarketResearch Media Library Management Wizard Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft ActiveSync Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Data Access Components KB870669 Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office PowerPoint Viewer 2003 Microsoft Office Professional Edition 2003 Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 MilitaryGame App Movie Maker Background Music Files Movie Maker Sound Effects Movie Maker Title Images Mozilla Firefox (3.6.15) MSN Music Assistant MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK MSXML4 Parser Nick Aracde Toolbar NVIDIA Display Driver OCR Software by I.R.I.S. 13.0 OLYMPUS Master 2 OpenOffice.org Installer 1.0 Personal License Update Wizard for Windows Media Player Plants vs. Zombies (remove only) ps_aio_corporate PS_AIO_Software PS_AIO_Software_min PSSWCORE Putt-Putt Travels Through Time QuickTime Reading Basics REALTEK GbE & FE Ethernet PCI-E NIC Driver Realtek High Definition Audio Driver Roxio Media Manager S3Display S3Gamma2 S3Info2 Safari Scan Search Toolbar SearchElf 1.1 Toolbar Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Search 4 - KB963093 Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Shockwave SigmaTel Audio Smart Defrag 2 SmartWebPrinting SolutionCenter Source SDK Source SDK Base 2006 Status Steam SwingSet2 App Symantec Technical Support Web Controls TeamViewer 5 The Print Shop Signature Greetings 1.0 Toolbox TrayApp UnloadSupport Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB2447568) Update for Windows Internet Explorer 8 (KB976662) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB943729) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Ventrilo Client VIA Rhine-Family Fast Ethernet Adapter VideoToolkit01 Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WeatherBug Web Savings from Ebates WebFldrs XP WebReg Windows Defender Windows Defender Signatures Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage v1.3.0254.0 Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Live ID Sign-in Assistant Windows Media Bonus Pack for Windows XP Windows Media Format 11 runtime Windows Media Player 10 Hotfix - KB894476 Windows Media Player 11 Windows Media Player Playlist Import to Excel Wizard Windows Media Player Skin Importer Windows Media Player Tray Control Windows Search 4.0 Windows XP Service Pack 3 Wizard101 World of Goo Xfire (remove only) Yahoo! Address AutoComplete Yahoo! Browser Services Yahoo! Internet Mail Yahoo! Photos Easy Upload Tool 1v7 . ==== End Of File ===========================
Post #6
Hi again, Im having trouble with the Rookits? part of it. Every time I try my whole computer freezes up and has to be restarted and last time it took like 7 tries before it would even start up. So I dont think I should do that anymore. If I have to run that part then I will have to figure out something else because its just not working. Thanks
Post #7
Hello Leese1c

Lets try it like this:

  • GMER


    • If you are having trouble getting GMER to complete a scan, please run it again, but this time uncheck everything EXCEPT "Sections" and "C:\".
    • If GMER does not produce a log please try running it from Safe Mode.

    • How to use the F8 method to Start Your Computer in Safe Mode

    • Restart your computer.
    • As soon as BIOS is loaded begin tapping the F8 key until the "Advanced Options" menu appears.
    • Use the arrow keys to select the Safe mode menu item.
    • Press Enter.

    • If GMER in safe mode does not work, please try Rootkit Unhooker:

  • Rootkit Unhooker


    • Please Download Rootkit Unhooker and Save it to your desktop.
    • Now double-click on RKUnhookerLE.exe to run it.
    • Click the Report tab, then click Scan.
    • Check (Tick) Drivers, Stealth. Uncheck the rest, then Click OK.
    • Wait till the scanner has finished and then click File, Save Report.
    • Save the report somewhere where you can find it. Click Close.

    Copy the entire contents of the report and paste it in your next reply here.

    Note: You may get the following warning, just click OK and continue.

    "Rootkit Unhooker has detected a parasite inside itself!
    It is recommended to remove parasite, okay?"

    Please provide the GMER/Rootkit Unhooker log in your next reply. If you are still having trouble, come back and let me know.
Post #8
Im starting to realize this is way too complicated and is it really worth it? My comuter is old so It probably may never be "newish" again. Im downloading rookits well that last msg you sent and so far its scanning. its taking an extremely long time…. so you need me to post the results of that here? I skipped alot of the instructions as I couldnt understand them but got to the point of downloading the gmer part…… so its scanning now….if it doesnt close or freeze on me, where do I save it? I dont know how to save it to my desk top, every time I do, then go back to desk top, the items are not there. SO, im getting very confused. Sorry, but I am trying. I will hopefully post the results of the scan if it ever finshes. Last time the whole program closed down on me in the middle of it…….. thanks so much for your help Lisa
Post #9
ok, this is what that last gmer scan generated: are we where we're supposed to be now? I am soooooooo confused. sorry but Im staying by as best I can. thanks RkU Version: 3.8.388.590, Type LE (SR2) ============================================== OS Name: Windows XP Version 5.1.2600 (Service Pack 3) Number of processors #2 ============================================== >Drivers ============================================== 0xBF16B000 C:\WINNT\System32\ati3duag.dll 3133440 bytes (ATI Technologies Inc. , ati3duag.dll) 0xBA3E6000 C:\WINNT\system32\DRIVERS\ati2mtag.sys 2662400 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver) 0x804D7000 C:\WINNT\system32\ntoskrnl.exe 2265088 bytes (Microsoft Corporation, NT Kernel & System) 0x804D7000 PnpManager 2265088 bytes 0x804D7000 RAW 2265088 bytes 0x804D7000 WMIxWDM 2265088 bytes 0xBF800000 Win32k 1855488 bytes 0xBF800000 C:\WINNT\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver) 0xBF468000 C:\WINNT\System32\ativvaxx.dll 1597440 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver) 0xB200D000 C:\WINNT\system32\drivers\sthda.sys 1171456 bytes (SigmaTel, Inc., NDRC) 0xBF057000 C:\WINNT\System32\ati2cqag.dll 499712 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module) 0xB1D8A000 C:\WINNT\System32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr) 0xBF0D1000 C:\WINNT\System32\atikvmag.dll 442368 bytes (ATI Technologies Inc., Virtual Command And Memory Manager) 0xBA175000 C:\WINNT\System32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver) 0xB1E95000 C:\WINNT\System32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver) 0xAF342000 C:\WINNT\System32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver) 0xBF5EE000 C:\WINNT\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver) 0xBF012000 C:\WINNT\System32\ati2dvag.dll 282624 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver) 0xAF61A000 C:\WINNT\system32\DRIVERS\atksgt.sys 274432 bytes 0xAEC27000 C:\WINNT\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack) 0xBA1D3000 C:\WINNT\System32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector) 0xF75A8000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT) 0xBF13D000 C:\WINNT\System32\atiok3x2.dll 188416 bytes (ATI Technologies Inc., Ring 0 x2 component) 0xAF685000 C:\WINNT\System32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr) 0xF786A000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver) 0xB1DFA000 C:\WINNT\System32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver) 0xBA3AA000 C:\WINNT\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a) 0xB1E6D000 C:\WINNT\System32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver) 0xF74B2000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver) 0xB1E47000 C:\WINNT\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator) 0xF7444000 Fastfat.sys 147456 bytes (Microsoft Corporation, Fast FAT File System Driver) 0xB1FE9000 C:\WINNT\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices)) 0xBA369000 C:\WINNT\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver) 0xBA30A000 C:\WINNT\System32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library) 0xAF08B000 C:\WINNT\System32\Drivers\RDPWD.SYS 143360 bytes (Microsoft Corporation, RDP Terminal Stack Driver (US/Canada Only, Not for Export)) 0xB1E25000 C:\WINNT\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock) 0x80700000 ACPI_HAL 134400 bytes 0x80700000 C:\WINNT\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL) 0xF747A000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager) 0xF74D8000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver) 0xBA38D000 C:\WINNT\system32\DRIVERS\Rtenicxp.sys 118784 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver ) 0xF7400000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver) 0xF749A000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver) 0xF742D000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface) 0xBA253000 C:\WINNT\System32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption)) 0xAEE1E000 C:\WINNT\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper) 0xAE6D6000 C:\WINNT\system32\DRIVERS\WUDFRd.sys 86016 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Reflector) 0xBA32D000 C:\WINNT\System32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver) 0xBA3D2000 C:\WINNT\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver) 0xB1F8E000 C:\WINNT\System32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver) 0xF741A000 WudfPf.sys 77824 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver) 0xBF000000 C:\WINNT\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver) 0xF7468000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver) 0xF7597000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator) 0xBA720000 C:\WINNT\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver) 0xF76E7000 C:\WINNT\System32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver) 0xF76C7000 C:\WINNT\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver) 0xF7517000 C:\WINNT\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter) 0xF76F7000 C:\WINNT\System32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver) 0xAF01B000 C:\WINNT\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter) 0xBA7A0000 C:\WINNT\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB) 0xF7637000 C:\WINNT\System32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll) 0xBA730000 C:\WINNT\system32\DRIVERS\HPZid412.sys 53248 bytes (HP, IEEE-1284.4-1999 Driver (Windows 2000)) 0xF76B7000 C:\WINNT\System32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver) 0xF7587000 C:\WINNT\System32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver) 0xF7617000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver) 0xF7567000 C:\WINNT\System32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol) 0xBA750000 C:\WINNT\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver) 0xF76D7000 C:\WINNT\System32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver) 0xF7607000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager) 0xF7577000 C:\WINNT\System32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver) 0xF7657000 viaagp.sys 45056 bytes (Microsoft Corporation, VIA NT AGP Filter) 0xF75F7000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver) 0xF7547000 C:\WINNT\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy) 0xAF4A2000 C:\WINNT\System32\DRIVERS\secdrv.sys 40960 bytes (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K., Macrovision SECURITY Driver) 0xF7557000 C:\WINNT\System32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver) 0xAF812000 C:\WINNT\System32\Drivers\wpdusb.sys 40960 bytes (Microsoft Corporation, WPD USB Driver) 0xF7627000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver) 0xF76A7000 C:\WINNT\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver) 0xAF73A000 C:\WINNT\System32\DRIVERS\ipfltdrv.sys 36864 bytes (Microsoft Corporation, IP FILTER DRIVER) 0xBA790000 C:\WINNT\System32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier) 0xBA770000 C:\WINNT\System32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver) 0xAE89F000 C:\WINNT\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver) 0xF7647000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP) 0xBA780000 C:\WINNT\System32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver) 0xF7767000 C:\WINNT\system32\drivers\Afc.sys 32768 bytes (Arcsoft, Inc., Arcsoft® ASPI Shell) 0xF7777000 C:\WINNT\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver) 0xF77B7000 C:\WINNT\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver) 0xF77BF000 C:\WINNT\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver) 0xF774F000 C:\WINNT\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver) 0xF77EF000 C:\WINNT\system32\ANIO.SYS 28672 bytes (Alpha Networks Inc., ANIO (NT5) Driver ) 0xF7707000 C:\WINNT\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension) 0xF7797000 C:\WINNT\system32\DRIVERS\RimSerial.sys 28672 bytes (Research in Motion Ltd, RIM Virtual Serial Driver) 0xF77C7000 C:\WINNT\system32\DRIVERS\usbprint.sys 28672 bytes (Microsoft Corporation, USB Printer driver) 0xF776F000 C:\WINNT\System32\Drivers\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter) 0xF77CF000 C:\WINNT\system32\DRIVERS\HPZius12.sys 24576 bytes (HP, 1284.4<->Usb Datalink Driver (Windows 2000)) 0xF7757000 C:\WINNT\System32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver) 0xF775F000 C:\WINNT\System32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver) 0xF7807000 C:\WINNT\System32\Drivers\TDTCP.SYS 24576 bytes (Microsoft Corporation, TCP Transport Driver) 0xF7747000 C:\WINNT\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver) 0xF77A7000 C:\WINNT\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver) 0xF77FF000 C:\WINNT\system32\DRIVERS\lirsgt.sys 20480 bytes 0xF77AF000 C:\WINNT\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver) 0xF770F000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager) 0xF7787000 C:\WINNT\System32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library) 0xF778F000 C:\WINNT\System32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver) 0xF777F000 C:\WINNT\System32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper) 0xF77D7000 C:\WINNT\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver) 0xF7927000 C:\WINNT\system32\DRIVERS\FA312nd5.sys 16384 bytes (NETGEAR Corp., NETGEAR FA312 Fast Ethernet NDIS 5.0 Miniport Driver) 0xBA34D000 C:\WINNT\system32\DRIVERS\HPZipr12.sys 16384 bytes (HP, IEEE-1284.4-1999 Print Class Driver) 0xF794B000 C:\WINNT\System32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver) 0xAF8F2000 C:\WINNT\System32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver) 0xF792F000 C:\WINNT\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator) 0xBA351000 C:\WINNT\system32\DRIVERS\usbscan.sys 16384 bytes (Microsoft Corporation, USB Scanner Driver) 0xF7897000 C:\WINNT\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver) 0xBA341000 C:\WINNT\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver) 0xF792B000 C:\WINNT\system32\DRIVERS\itchfltr.sys 12288 bytes (Logitech, Inc., Logitech PS2 Keyboard Filter Driver.) 0xF7933000 C:\WINNT\System32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver) 0xBA7C8000 C:\WINNT\System32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver) 0xBA7BC000 C:\WINNT\System32\drivers\ws2ifsl.sys 12288 bytes (Microsoft Corporation, Winsock2 IFS Layer) 0xF799B000 C:\WINNT\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver) 0xF798D000 cmdide.sys 8192 bytes (CMD Technology, Inc., CMD PCI IDE Bus Driver) 0xF798F000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver) 0xF7999000 C:\WINNT\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver) 0xF7987000 C:\WINNT\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL) 0xF79DD000 C:\WINNT\System32\Drivers\MCSTRM.SYS 8192 bytes (RealNetworks, Inc., RealNetworks Virtual Path Manager®) 0xF799D000 C:\WINNT\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator) 0xF79B3000 C:\WINNT\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver) 0xF799F000 C:\WINNT\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport) 0xF7991000 C:\WINNT\System32\Drivers\RootMdm.sys 8192 bytes (Microsoft Corporation, Legacy Non-Pnp Modem Device Driver) 0xF7993000 C:\WINNT\System32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator) 0xF7997000 C:\WINNT\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver) 0xF798B000 viaide.sys 8192 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver) 0xF7989000 C:\WINNT\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll) 0xBA6CA000 C:\WINNT\System32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver) 0xBA68A000 C:\WINNT\System32\Drivers\Cdr4_xp.SYS 4096 bytes (Sonic Solutions, CDR4 CD and DVD Place Holder Driver (see PxHelp)) 0xBA689000 C:\WINNT\System32\Drivers\Cdralw2k.SYS 4096 bytes (Sonic Solutions, CDRAL Place Holder Driver (see PxHelp)) 0xBA6C7000 C:\WINNT\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk) 0xBA688000 C:\WINNT\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver) 0xF7A4F000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver) ============================================== >Stealth ============================================== 0x04F50000 Hidden Image–>Intuit.Spc.Map.WindowsFirewallUtilities.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 1077248 bytes 0x04EF0000 Hidden Image–>System.ServiceProcess.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 126976 bytes 0x038B0000 Hidden Image–>System.XML.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 2060288 bytes 0x04660000 Hidden Image–>System.EnterpriseServices.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 266240 bytes 0x066E0000 Hidden Image–>System.Security.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 266240 bytes 0x043B0000 Hidden Image–>System.Transactions.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 270336 bytes 0x03BF0000 Hidden Image–>msvcm90.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 270336 bytes 0x077C0000 Hidden Image–>System.Transactions.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 270336 bytes 0x03490000 Hidden Image–>log4net.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 282624 bytes 0x04050000 Hidden Image–>System.Data.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 2961408 bytes 0x079D0000 Hidden Image–>System.Data.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 2961408 bytes 0x04BE0000 Hidden Image–>System.Runtime.Remoting.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 307200 bytes 0x088C0000 Hidden Image–>System.Runtime.Remoting.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 307200 bytes 0x034B0000 Hidden Image–>System.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 3190784 bytes 0x043D0000 Hidden Image–>Infragistics2.Shared.v8.2.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 323584 bytes 0x04C30000 Hidden Image–>Infragistics2.Win.v8.2.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 3272704 bytes 0x0C550000 Hidden Image–>Infragistics2.Win.UltraWinListView.v8.2.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 331776 bytes 0x03840000 Hidden Image–>System.configuration.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 438272 bytes 0x03020000 Hidden Image–>Intuit.Spc.Foundations.Portability.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 471040 bytes 0x03390000 Hidden Image–>Intuit.Spc.Foundations.Portability.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 471040 bytes 0x0AEE0000 Hidden Image–>Infragistics2.Win.UltraWinEditors.v8.2.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 471040 bytes 0x044A0000 Hidden Image–>Intuit.Spc.Map.Reporter.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 479232 bytes 0x03CC0000 Hidden Image–>Intuit.Spc.Map.Reporter.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 479232 bytes 0x05CC0000 Hidden Image–>System.Windows.Forms.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 5033984 bytes 0x05690000 Hidden Image–>System.Web.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 5255168 bytes 0x00F10000 Hidden Image–>Intuit.Spc.Foundations.Primary.Logging.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 53248 bytes 0x012B0000 Hidden Image–>Intuit.Spc.Foundations.Primary.Logging.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 53248 bytes 0x06190000 Hidden Image–>System.Drawing.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 634880 bytes 0x0E400000 Hidden Image–>MFCM90.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 73728 bytes 0x037E0000 Hidden Image–>Intuit.Spc.Foundations.Primary.ExceptionHandling.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 77824 bytes 0x03F90000 Hidden Image–>System.Data.SQLite.DLL [ EPROCESS 0x89074DA0 ] PID: 2848, 778240 bytes 0x07910000 Hidden Image–>System.Data.SQLite.DLL [ EPROCESS 0x88FD75B0 ] PID: 2252, 778240 bytes 0x04F10000 Hidden Image–>CustomMarshalers.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 81920 bytes 0x03820000 Hidden Image–>Intuit.Spc.Foundations.Primary.Config.dll [ EPROCESS 0x89074DA0 ] PID: 2848, 86016 bytes 0x03500000 Hidden Image–>Intuit.Spc.Foundations.Primary.Config.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 86016 bytes 0x03D60000 Hidden Image–>Intuit.Spc.Map.Core.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 94208 bytes 0x0AFC0000 Hidden Image–>Infragistics2.Win.Misc.v8.2.dll [ EPROCESS 0x88FD75B0 ] PID: 2252, 978944 bytes
Post #10
Hello Leese1c

Thank you for the logs.

Sorry, but I am trying / I am soooooooo confused. sorry

You have nothing at all to apologise for. You have not done anything wrong.

Im starting to realize this is way too complicated

I understand that it can be a bit daunting at times, but remember, you are not alone. I am right here with you and will help you as best as I can. Lets take things nice and simple - one step after another.

I skipped alot of the instructions as I couldnt understand them

My instructions can sometimes be a little confusing, but that is MY fault, not yours. Just take your time with each step, and if there is something you do not understand don't panic. Just come back here and ask me and I will try to explain in more detail. Remember, there is no such thing as a "silly" question. If you are unsure please ask, its what I am here for :)

are we where we're supposed to be now?

We are (thanks to you). You did a really good job getting those scans together.

Please work your way through the following steps. Read all of the instruction carefully. I am not going anywhere so take your time, there is no rush. If you are unsure about what to do just let me know :)

  • IOBIT Products


    • We note you are using one or more products from IOBit.
    • IOBit has been accused by Malwarebytes of illegally using their intellectual property without permission.
    • Please see this for additional information on these allegations: http://www.malwarebytes.org/forums/index.php?showtopic=29681.
    • A thread in the IOBit’s forum responded to the accusations from MalwareBytes. It is noteworthy that several responses from users raising specific questions about IOBit’s response and finding it unsatisfactory were deleted and the thread was closed. The bottom line from IOBit was: “No hard proof shows that IObit stole the database of Malwarebytes.”
    • From what is said above, at least until the issues of possible database theft and spyware packaging is resolved, we do not recommend the use of IOBit products.
    • You can remove IOBit products by clicking on "Start" and then on "Control Panel" and then on "Add or Remove Programs".

    Once you have uninstalled Iobit, please do not use the internet except to download the tools we require and to post/read logs at this site. Once your machine is clean we will install a trustworthy antivirus program.

  • Combofix


    • Download ComboFix from one of the following locations:

      Link 1
      Link 2

    • VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

    • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here .
    • Double click on ComboFix.exe & follow the prompts.

    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    • Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    [external image: Posted Image]

    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [external image: Posted Image]

    • Click on Yes, to continue scanning for malware.
    • When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
    • Notes: Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    • Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
    • Should there be issues with internet afterward:

      In IE: Tools Menu -> Internet Options -> Connections Tab -> Lan Settings -> uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

      In Firefox: Tools Menu -> Options… -> Advanced Tab -> Network Tab -> "Settings" under Connection and uncheck the proxyserver, set it to No Proxy.

    Please post the ComboFix log in your next reply, and if there is anything you are unsure about just let me know.
Post #11
I dont know how to add certain things to my desktop. Everytime I try to do that nothing happens. How exactly do I add it to my desktop? And when I tried to open the "link 1" it down loaded then froze up my computer.
Post #12
Hello Leese1c

How exactly do I add it to my desktop?

Are you using Firefox to connect to the internet? Please let me know which browser you are using.
Post #13
firefox but I still have internet explorer if you're rather I use that one. I am getting very confused because I seem to be running the same type scans over and over and posting them, then I am asked to scan the items again. Its very daunting and I dont see a solution in sight.im really not trying to be difficult it just seems so monotnous and I dont feel we are really getting anywhere. ARE WE? you know more than I do but Im getting tired of scanning and posting to not get anywhere. I know you're busy so I do understand that..Im just getting tired of doing the same thing a thousand times a day. i know, I asked you for help so Im not being a ###### or being ungrateful at all. I just want to get back to my computer fixed or not.Im kinda done with scans and all that. I dont want to damage my compter further. Thanks for your help believe me im extremely grateful, but I dont feel we are gettng anywhere. I mean scan post, scan post, scan post scan post……….i dont understand at all. If you feel we are getting somewhere that would be great but if not, I may just forget it for now, Im saving up for a new comp anyways.It would be great tofix this one, alot of memories in this one but It getting old just scanning everything to death without any results or solutions. I appreciate all you are doing. Let me know if anything comes up, until then, if then, I will not bother you anymore about it. I may just deal with a crappy computer for a while until I save up enough money for another one.. take care Lisa Goyette
Post #14
Hello Leese1c

I may just deal with a crappy computer for a while until I save up enough money for another one

There is no reason you should have to deal with your machine in its present state. I believe it can be cleaned, but we need to run tools in order to clean it and it will require some patience on your part.

just getting tired of doing the same thing a thousand times a day

I am quite certain I have not asked you to run a thousand scans, and while cleaning your system may take some time, I did make a very polite and respectful point of stating that fact to you in my opening introduction:

Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.


Im kinda done with scans and all that. I dont want to damage my compter further

These scans are not damaging your machine in any way. We need scans to enable us to diagnose exactly what is wrong and I would be doing you a disservice by running tools without a complete diagnosis of the initial problem.

Now we have the scans we require, the next step is to run ComboFix. From what I gather the reason why you are unable to see the ComboFix icon on your desktop is because your Firefox may not be configured to save the downloaded files to your desktop. Should you wish to continue please do the following:


  • Please open Firefox and click on the "Tools" tab and select "Options".
  • Click on the "General" tab.
  • In the general page, you will see a section called "Downloads".
  • Place a check mark against "Save files" to the click on the browse button and select "Desktop", then click on okay.
  • All downloads should now appear on your desktop.

Please click on Link 1 to download ComboFix to your desktop (post number #10). If the download fails please try link number two. If the download was successful, you should now be able to see the ComboFix icon on your desktop.

Once downloaded, follow the instructions I provided in my last post and post the ComboFix log in your next reply :)

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