Outlook mail collects two copies of emails
#1
Posted 25 February 2011 - 04:45 AM
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#2
Posted 25 February 2011 - 03:06 PM
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#3
Posted 26 February 2011 - 06:00 AM
#4
Posted 26 February 2011 - 09:03 AM
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#5
Posted 26 February 2011 - 10:05 AM
#6
Posted 26 February 2011 - 08:22 PM
On that machine, can you verify two things.
First, click tools -> accounts -> View or change existing e-mail account and click NEXT. How many accounts are listed in there? There should be only one. If there is more than one (I'm guessing here that there might actually be two identical ones listed?) then try to identify the correct one, and delete the other. If you are unable to identify the correct account, please leave them be, and I can assist you with that.
Next, verify that the "Leave messages on server" option is selected for each account (if you have more than one, and haven't deleted the extras) by selecting the account, and clicking CHANGE. Click the "More Settings" button and then click the Advanced tab. Make sure that the "Leave a copy of messages on the server" is checked, and then I usually also check "Remove from server after x days" and choose at least 7 days or longer. I also check "Remove from server when deleted..." so that it is not downloaded on another computer if I delete the message. Be sure you check this on each account listed in Outlook.
Also, make sure that your computer's date and time are correct. If the date and time are in the future it could be past the 10 day threshold you have setup and deleting the e-mails from the server.
If you have trouble identifying multiple or duplicate e-mail accounts that are listed in Outlook you can select each one, and click the Change button in order to more closely inspect the settings. Information about your ISP and setting up an e-mail account with them is found here and should help you identify the correct account to keep: http://www.uko2.co.u...ook_2000_XP.php
For the purpose of troubleshooting please document, either mentally or on paper, any changes you make and be as specific as possible so that you can provide them in your next reply.
Edited by appleoddity, 26 February 2011 - 08:24 PM.
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#7
Posted 27 February 2011 - 06:21 PM
#9
Posted 27 February 2011 - 08:28 PM
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#10
Posted 28 February 2011 - 06:22 AM
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#11
Posted 28 February 2011 - 07:32 AM
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#12
Posted 28 February 2011 - 09:10 AM
#13
Posted 28 February 2011 - 10:27 AM
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#14
Posted 28 February 2011 - 11:17 AM
#15
Posted 28 February 2011 - 11:39 AM
I am understanding it better now.
It appears you have created TWO uko2 accounts in Outlook. You have changed the FROM address in each account so that it appears to be coming from one account or the other.
So, therefore, you receive e-mail twice.
There are three solutions I see that might possibly fix the problem.
1) Remove the second domain account from Outlook. Instead, enable the FROM field when composing a message. You may then type in whatever e-mail address you want the e-mail to appear to come from. Once you type it in once, Outlook will auto-suggest the e-mail the next time and it will be pretty simple to enter it. If you leave the FROM field blank it will automatically come from the default e-mail address (your uko2 e-mail) -- This would probably be the preferred method to do what you are doing.
2) Edit the second uko2 account that you entered for your domain e-mail address. Remove the incoming mail server setting. If it allows you to save this setting and does not give errors when sending/receiving this should also fix the problem. From my quick experimentation, it appears you might not be able to save the settings if you don't have a incoming mail server listed, but you can try it.
3) Remove the second uko2 account that you entered for your domain e-mail address from the send/receive list. This way, it only receives e-mail through the primary uko2 account. Edit Send/Receive groups
Edited by appleoddity, 28 February 2011 - 11:40 AM.
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