I am infected

I have tried everything I can find so far to remove this; it got me bad. TIA for your help. Here is today's log 📎DDStuesday.txt

Hello Nancee and welcome to the forum.

See this link
http://www.bleepingcomputer.com/virus-remo…virus-2008-2009


Here are instructions for running Malwarebytes successfully

Please download Malwarebytes from Here or Here

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
  [external image: Posted Image]
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Post the report please



Then reboot your system and run this program

OTL by OldTimer

• Download OTL to your desktop.
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Click the "Scan All Users" checkbox.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
  Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

Nancee, just want to make sure you ran Malwarebytes correctly Make sure you update it . Open Malwarebytes and go to Help > about and your current version should be 1.50.1.1100 We are starting at Square One, there are many more tools at our disposable to clean your system. If your interested in cleaning this computer , update Malwarebytes , run the Quick scan and post the log and we can go from there

This gal is a friend of mine and I asked her to post here, I have since taken the computer home and fixed it so this issue has been resolved

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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