What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

virus security sheild

6 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
Sorry they closed my post as I didn't reply because I went away but here is what I have done so far….



Please somebody have a look at my hijack this log and help me try get rid of this virus/trogen, this program turned off my anti virus and system restore and also wouldn't let me use the hijackthis program at all it kept shuting down and wouldn't let me do anything, so I had to tap on f8 and got into system restore that way, but I have a feeling it may still be on my system somewhere, so it would be appreciated if somebody could check it for me,
Thanks heaps,
Sonja.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:42:02 PM, on 23/01/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe
C:\Program Files\TOSHIBA\TECO\TEco.exe
C:\Program Files\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe
C:\Program Files\TOSHIBA\TRCMan\TRCMan.exe
C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\windows\system32\taskeng.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\TOSHIBA\HDMICtrlMan\HCMSoundChanger.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\windows\system32\wuauclt.exe
C:\Users\amy\Downloads\HijackThis.exe
Attached File(s)
Attached File hijackthis_log.txt ( 1.64K ) Number of downloads: 10


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml


Next:
Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.


* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
Reduced: 85% of original size [ 800 x 600 ] - Click to view full image
* When the scan is complete, click OK, then Show Results to view the results.
*
* Then click Remove Selected .
* When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
* Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.




Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".






——————–
The forum is run by volunteers who donate their time and expertise.

If you would like to for the help you received.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

Proud graduate of TC/WTT Classroom


Microsoft MVP Consumer Security 2006-2010

ASAP Member




Here is the logs that came up with the Malaware program…


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5646

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

31/01/2011 8:14:33 PM
mbam-log-2011-01-31 (20-14-33).txt

Scan type: Quick scan
Objects scanned: 155400
Time elapsed: 3 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\amy\downloads\5000_free.exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.

and this one as I had to scan it twice as I didn't click to delete the other file and had to go and scan and delete it again so here's the second one,

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5646

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

31/01/2011 8:09:59 PM
mbam-log-2011-01-31 (20-09-59).txt

Scan type: Quick scan
Objects scanned: 155478
Time elapsed: 4 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\amy\downloads\5000_free.exe (PUP.Casino.Gen) -> Not selected for removal.

Pc seems to be running ok and the pop ups seem to have gone.
Post #2
http://www.eset.eu/online-scanner
Go here to run an online scannner from ESET.
Click the green ESET Online Scanner button.
Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
Click on the Start button next to it.
You may receive an alert on the address bar that "This site might require the following ActiveX control…Click here to install…". Click on that alert and then click Insall ActiveX component.
A new window will appear asking "Do you want to install this software?"".
Answer Yes to download and install the ActiveX controls that allows the scan to run.
Click Start.
Check Remove found threats and Scan potentially unwanted applications.
Click Scan to begin.
If offered the option to get information or buy software. Just close the window.
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic.
Post #3
ESETSmartInstaller@High as downloader log: all ok ESETSmartInstaller@High as downloader log: all ok # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6419 # api_version=3.0.2 # EOSSerial=bb19343d8197e841be60261043e6a09c # end=finished # remove_checked=true # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2011-02-01 11:14:34 # local_time=2011-02-01 10:14:34 (+1000, AUS Eastern Daylight Time) # country="Australia" # lang=1033 # osver=6.1.7600 NT # compatibility_mode=1031 16777213 100 92 0 23929141 0 0 # compatibility_mode=5893 16776574 100 94 23109058 48190057 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=142431 # found=2 # cleaned=2 # scan_time=3608 C:\Users\amy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\Z5FBUF02\e51f9d[1].pdf JS/Exploit.Pdfka.OPU trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C C:\Users\amy\AppData\Local\Temp\NERO14399\Toolbar.exe Win32/Toolbar.AskSBar application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
Post #4
Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #5
Hi, computer seems to be working good except when it starts up it has a box that pops up that says toshiba work station has stopped working .ComboFix 11-01-31.02 - amy 02/02/2011 16:34:23.1.2 - x86 Microsoft Windows 7 Home Premium 6.1.7600.0.1252.61.1033.18.3037.2253 [GMT 11:00] Running from: c:\users\[removed]\Downloads\ComboFix.exe SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . c:\programdata\xp c:\programdata\xp\EBLib.dll c:\programdata\xp\TPwSav.sys c:\windows\system32\system . ((((((((((((((((((((((((( Files Created from 2011-01-02 to 2011-02-02 ))))))))))))))))))))))))))))))) . 2011-02-02 05:38 . 2011-02-02 05:39 ——– d—–w- c:\users\amy\AppData\Local\temp 2011-02-02 05:38 . 2011-02-02 05:38 ——– d—–w- c:\users\Default\AppData\Local\temp 2011-02-01 06:50 . 2011-02-01 06:50 ——– d—–w- c:\program files\ESET 2011-01-31 09:03 . 2011-01-31 09:03 ——– d—–w- c:\users\amy\AppData\Roaming\Malwarebytes 2011-01-31 09:03 . 2011-01-31 09:03 ——– d—–w- c:\programdata\Malwarebytes 2011-01-31 09:03 . 2010-12-20 07:09 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2011-01-31 09:03 . 2011-01-31 09:03 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware 2011-01-31 09:03 . 2010-12-20 07:08 20952 —-a-w- c:\windows\system32\drivers\mbam.sys 2011-01-30 09:06 . 2011-01-30 09:06 ——– d—–w- C:\$AVG 2011-01-14 16:25 . 2011-01-14 16:25 ——– d—–w- c:\program files\Common Files\L&H 2011-01-14 15:45 . 2011-01-14 15:45 4622344 —-a-w- c:\users\amy\avg_free_stb_all_2011_1191_cnet.exe . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2010-11-04 05:52 . 2010-12-17 05:09 978944 —-a-w- c:\windows\system32\wininet.dll 2010-11-04 05:48 . 2010-12-17 05:08 44544 —-a-w- c:\windows\system32\licmgr10.dll . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}] 2009-11-10 13:18 433648 —-a-w- c:\programdata\Partner\Partner.dll [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-11-10 39408] "msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2010-04-16 3872080] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ThpSrv"="c:\windows\system32\thpsrv" [X] "TWebCamera"="%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe autorun" [X] "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-07-23 13797920] "SVPWUTIL"="c:\program files\TOSHIBA\Utilities\SVPWUTIL.exe" [2009-07-10 352256] "HWSetup"="c:\program files\TOSHIBA\Utilities\HWSetup.exe" [2009-06-02 425984] "KeNotify"="c:\program files\TOSHIBA\Utilities\KeNotify.exe" [2009-01-14 34088] "RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-08-03 7625248] "TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2009-08-04 611672] "ToshibaServiceStation"="c:\program files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" [2009-08-17 1294136] "HDMICtrlMan"="c:\program files\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe" [2009-08-03 832856] "TRCMan"="c:\program files\TOSHIBA\TRCMan\TRCMan.exe" [2009-07-21 701752] "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696] "NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648] "QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888] "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-23 421160] "Malwarebytes' Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-12-20 963976] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce] "AvgUninstallURL"="start http:" [X] c:\users\amy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ LimeWire On Startup.lnk - c:\program files\LimeWire\LimeWire.exe [2010-3-31 503808] [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32] "aux"=wdmaud.drv R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384] R2 gupdate1cac7108d832c25;Google Update Service (gupdate1cac7108d832c25);c:\program files\Google\Update\GoogleUpdate.exe [2010-03-19 133104] R3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\DRIVERS\netaapl.sys [2010-04-19 18432] R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-05-14 4231680] R3 Partner Service;Partner Service;c:\programdata\Partner\Partner.exe [2009-11-10 332272] R3 TMachInfo;TMachInfo;c:\program files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2009-08-17 51512] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-02-24 1343400] S0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\DRIVERS\thpdrv.sys [2009-06-29 30272] S0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\DRIVERS\Thpevm.SYS [2009-06-30 13120] S1 VWiFiFlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128] S2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files\TOSHIBA\ConfigFree\CFIWmxSvcs.exe [2009-07-18 181616] S2 ConfigFree Service;ConfigFree Service;c:\program files\TOSHIBA\ConfigFree\CFSvcs.exe [2009-03-11 46448] S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe [2009-08-10 181616] S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys [2009-06-20 12920] S3 enecir;ENE CIR Receiver;c:\windows\system32\DRIVERS\enecir.sys [2009-06-29 59904] S3 enecirhid;ENE CIR HID Receiver;c:\windows\system32\DRIVERS\enecirhid.sys [2009-05-20 11776] S3 enecirhidma;ENE CIR HIDmini Filter;c:\windows\system32\DRIVERS\enecirhidma.sys [2008-04-25 5632] S3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys [2009-08-01 116136] S3 NETw5s32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\DRIVERS\NETw5s32.sys [2010-01-13 6755840] S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2009-06-26 66080] S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [2009-06-23 24064] S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-05-23 167936] S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-08-04 111960] S3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [2009-08-07 685424] S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [2009-07-13 14336] . Contents of the 'Scheduled Tasks' folder 2011-02-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2010-03-19 03:02] 2011-02-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2010-03-19 03:02] . . ——- Supplementary Scan ——- . mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSAU&bmod=TSAU uInternet Settings,ProxyOverride = *.local IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000 DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx FF - ProfilePath - c:\users\amy\AppData\Roaming\Mozilla\Firefox\Profiles\lm5nf3rh.default\ FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q= FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q= FF - prefs.js: network.proxy.type - 0 FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} . - - - - ORPHANS REMOVED - - - - Toolbar-Locked - (no file) HKCU-Run-EA Core - c:\program files\Electronic Arts\EADM\Core.exe HKLM-Run-TPwrMain - %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE HKLM-Run-HSON - %ProgramFiles%\TOSHIBA\TBS\HSON.exe HKLM-Run-SmoothView - %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe HKLM-Run-00TCrdMain - %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe HKLM-Run-SynTPEnh - %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe HKLM-Run-ITSecMng - %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe HKLM-Run-TUSBSleepChargeSrv - %ProgramFiles%\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe HKLM-Run-SmartFaceVWatcher - %ProgramFiles%\Toshiba\SmartFaceV\SmartFaceVWatcher.exe HKLM-Run-Teco - %ProgramFiles%\TOSHIBA\TECO\Teco.exe HKLM-Run-TosWaitSrv - %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe HKLM-Run-TosNC - %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe HKLM-Run-TosReelTimeMonitor - %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe . ——————— LOCKED REGISTRY KEYS ——————— [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security] @Denied: (Full) (Everyone) . Completion time: 2011-02-02 16:40:09 ComboFix-quarantined-files.txt 2011-02-02 05:40 Pre-Run: 436,251,258,880 bytes free Post-Run: 437,127,913,472 bytes free - - End Of File - - 1A9B961BEC14C43F0F51B9D12FB67345 Thank you for your help
Post #8

toshiba work station has stopped working

I don't know what that issue is but if the virus is gone and everything works, lets not break it.

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

For XP:
  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there.

For Vista / Windows 7
  • Click START Search
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there.


Here's my usual all clean post

To be on the safe side, I would also change all my passwords.

This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


Log looks good :D


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.


  • WOT , Web of Trust, As 'Googling' is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    Green to go
    Yellow for caution
    Red to stop
    WOT has an addon available for both Firefox and IE.



  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

Only run one Anti-Virus and Firewall program.


I would suggest you read:
PC Safety and Security–What Do I Need?.
How to Prevent Malware:

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI