unable to start windows 7

Hi My friend brought me her dads computer. That started freezing on him and he was unable to log into of his accounts and files. When turned it on it loaded once but shut itself down after about 5 min. Now it will not start up even in safe mode. Start up repair runs but is unable to fix problem it gave me the report. windows error recovery recent hardware or software window file damaged windows file corp start up can not repair problem signature 06 1 problem event name startup repair offline Root cause found ACLs on file c:\ windows\system32\rtsUStor.dll are not proplr,old value=oxo repair action; Access control repair Result: Failed Error code= 0x45d Root cause found: ACLs on file c:\ windows\system32\drivers\jastor.sys are not proper. old value =0x0 ACLs on file c:\ windows\system32\drivers\srv.sys are not proper. old value =0x0 ACLs on file c:\ windows\system32\drivers\SynTP.sys are not proper. old value =0x0 ACLs on file c:\ windows\system32\drivers\usbscan.sys are not proper. old value =0x0 i went into safe mode menu told it to stop auto run and it took me to this sreen Check for virus on your computer Remove any newly installed hard drives or hard drive controllers. check your hard drive to make sure in is properly configured and is terminated Run CHKDSK/ F to check for hard drive corruption and then restart your computer. tech info Stop; oxoooooo7B(0XFFFFF880009A98E8 0XFFFFFFFFC0000034 0X0000000000000000 0X0000000000000000 IT IS A DELL RUNNING WINDOWS 7 4G I am not sure were to go from here. I can not get it to da more then that. Thank you for any help. Traci

Hi smilingtraci, welcome to WhatTheTech.

ACLs means Access Control List or permissions. Sounds like some got messed up somehow. This is almost always a result of some registry corruption so doing a System Restore from the System Recovery Options may fix it.

See this tutorial by Brink: How to Do a System Restore in Windows 7 - look at Method 2, Through System Recovery Options at Boot

See if that helps.

Thank you for your help. I tried that and there were no restore points. It did ask to create one but i was unsure so i just exited out Thank again traci

Let's try resetting ACLs to default from the Windows 7 Recovery Environment Command Prompt.

See here for how to get there: How to use the Windows 7 Recovery Environment Command Prompt

See here for how to use icacls to fix file ACLs: Resetting NTFS files security and permissions in Windows 7

In your case, you would enter cd c:\windows\system32\drivers in the Command Prompt window then icacls * /Q /C /RESET (leave off the /T for now unless you get additional ACL errors from sub-directories of system32.

Exit Win 7 RE and reboot, see if that fixed the problem.

Let me know how you make out.

Hi ok did as asked but it still starts with windows recover and then in to the startup repair. Thank for your help. Traci

What is the model number of the Dell and Service Code? If it came with Windows 7 it should have a Recovery partition you access via a Fn key, often F11 or Ctrl+F11 at boot time that will allow you to restore teh computer to it's factory new state. This will wipe out all existing data so if there is anything you need to save it has to be done before you do the Recovery.

With the Dell model number (Inspiron or Precision or … and the model number actually) or Service Code I can look at the users guide at the Dell site to see exactly how you start the Recovery Process.

See this tutorial by theog: http://www.sevenforums.com/tutorials/93347…ry-console.html

for a neat trick to use to allow you to copy & Paste from the Recovery Console to save files and folders.

If you are not ready to do that yet, we can try copying the registry backup files from C:\Windows\System32\config\RegBack to C:\Windows\System32\config renaming the existing ones to .bak before copying the files. DEFAULT to DEFAULT.bak SAM to SAM.bak etc. This would be done from the Recovery Options Command Prompt. I'll provide step by step instructions if you want, but my recommendation at this point would be to save any data you want then start over as I think this will be a quicker and more certain fix. Your choice

Thank you for your time. This is what I was thinking also. but I have no ideal how to try and save anything he has. Like pictures. What I think he was most concerned about. Dell Inspiron 1750 NB 4gbram.320GBHD serivice tag 45DNSJI yes it came with windows 7 home premium 64 bit It is less then a year old. and I have all the disc Thank you again for your help.

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See this tutorial by theog: http://www.sevenforums.com/tutorials/93347…ry-console.html

I went and read this . but i have been unable to get to the screen they are starting with.

Your stop error could be related to trouble accessing the hard drive.

Get back to the command prompt and check your file system and hard drive for trouble before proceeding further.

Use the command chkdsk /r. Watch for messages about "Windows replacing bad clusters…" these are messages about physical defects on your hard drive and are important.

Its always a good thing to check.

This might even fix the permission issues if there is some file system corruption.

I'm sure Rich will have some other suggestions when he gets back around.

Hi
Thank you for you help.

[Use the command chkdsk /r. Watch for messages about "Windows replacing bad clusters…" these are messages about physical defects on your hard drive and are important.]

I tried this and this is what it told me

The type of the file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected.

Thank you again

Traci

Try Chkdsk c: /r

You get to the window shown in the tutorial by theog by booting your Windows 7 install DVD then pressing Enter at the first screen.

Edit: I asked him to update his tutorial to make this clear.

You can also run chkdsk /r from the Command Prompt of the Windows 7 Recovery Environment.

Actually, the Windows Vista/Windows 7 recovery environment drops you onto the X: drive when you start a command prompt. I forgot about this, and that is why chkdsk /r did not work. Chkdsk C: /r will work.

Hi Thank You Both Chkdsk cannot run because the volume is in use by another process. Chkdsk may run if this volume is dismounted first. ALL OPEN HANDLES TO THIS VOLUME WOULD THEN BE VALID. would you like to force a dismount on this volume?( y/n) I just left it at that. I have not choose either. Thank you again for your help. Traci