Jump to content

Build Theme!
  •  
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 93081 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Vista Service Pack 2 won't install


  • Please log in to reply
47 replies to this topic

#1 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 09 January 2011 - 09:22 AM

Before when I tried to install Vista Service Pack 2 everything went smoothly. Now for some reason it refuses to install and pops up this error message

Posted Image

I tried to install the Check for System Readiness tool and that too refused to install. I'm at a total loss for words now. :angry: What do I do to fix this? :o

    Advertisements

Register to Remove


#2 Jacee

Jacee

    SuperHelper

  • Retired Classroom Teacher
  • 7,695 posts
  • MVP

Posted 09 January 2011 - 11:04 AM

Download the 'stand alone installer' (ISO), burn it at a slow rate to a DVD using ImgBurn http://www.imgburn.com/
http://www.microsoft...ce-f4463d06d6cb

MS MVP-Security 2006~2016


#3 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 12 January 2011 - 12:18 PM

Download the 'stand alone installer' (ISO), burn it at a slow rate to a DVD using ImgBurn http://www.imgburn.com/
http://www.microsoft...ce-f4463d06d6cb


Thanks for the suggestion, but that didn't fix the problem. I'm still getting the same message.

Look does anyone here know how to fix this? I'd really to get this fixed so that I can have service pack 2 on my comp. Could anyone recommend someone who could tell me what to do? Thanks.

#4 Lee

Lee

    Occasional Tech

  • Visiting Tech
  • PipPipPipPipPip
  • 2,534 posts

Posted 12 January 2011 - 12:56 PM

Vista 32 or 64bit?

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.


#5 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 12 January 2011 - 02:17 PM

Vista 32 or 64bit?


64 bits.

Thanks.

#6 Lee

Lee

    Occasional Tech

  • Visiting Tech
  • PipPipPipPipPip
  • 2,534 posts

Posted 12 January 2011 - 02:49 PM

Are you using vLite? It has known issues with Service pack 2 installation.

I'd suggest following the Microsoft Support Engineer's advice to solve this problem:
http://social.answer...8b-ad1a2fe8c538

Failing that, I'd try here:

Window Updates issues in the US and Canada only.

This is a free service and toll-free call.

1-866-PCSAFETY
or
1-866-727-2338
It is available 24 hours a day for the U.S. and Canada.

Cheers,
Lee

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.


#7 Nahumi

Nahumi

    Advanced Member

  • Visiting Tech
  • PipPipPipPip
  • 688 posts
  • Interests:Technical Support
    Software Development

Posted 13 January 2011 - 04:43 AM

I hope you don't mind if I jump in.

Hello leader2,

I have dealt with this problem before, and it's usually down to various failed prerequisite updates. Due to the way that Windows operates Windows Update, it's not exactly easy to reinstall failed updates. There are two ways that you can get around this. The first involving manually identifying all failed updates and downloading them manually, and the second is to completely reinstall Windows. I know the latter is not exactly the preferred choice, but it is guaranteed to work.

To manually update all failed updates:

1. Go to your Start Menu and type "Windows Update" into the search box, hit enter.
2. Click on "View update history"
3. Sort all the updates by "Status" by clicking on the column header.
4. Take a note of all the failed update codes. (They are usually in brackets and start with 'kb')
5. Head over to http://support.micro...m/search/?adv=1 and search for each failed update.
6. Download each update and restart your computer between updates.


You're probably thinking that this is a bit a of long winded way to re-download all failed updates. In some cases, deleting the history itself can prompt failed updates to redownload. Chances are it probably won't work, but I'll give you the instructions anyway.

#(Note : Whatever you do, do not delete the update history without first taking note of all the failed updates)

1. Go to your Start Menu and click on "Computer".
2. Navigate to C:\Windows\SoftwareDistribution\DataStore .
3. Delete the all the contents within the DataStore folder.

This may or may not prompt failed updates to redownload. In my experience, it doesn't really fix the problem. I strongly suggest you address each failed update manually.
Nahumi

Visiting Tech
@jamescpegg | FreeTrakr
The help you receive here is free.
If you wish, you may Donate to help keep us online..

#8 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 13 January 2011 - 10:34 AM

I hope you don't mind if I jump in.

Hello leader2,

I have dealt with this problem before, and it's usually down to various failed prerequisite updates. Due to the way that Windows operates Windows Update, it's not exactly easy to reinstall failed updates. There are two ways that you can get around this. The first involving manually identifying all failed updates and downloading them manually, and the second is to completely reinstall Windows. I know the latter is not exactly the preferred choice, but it is guaranteed to work.

To manually update all failed updates:

1. Go to your Start Menu and type "Windows Update" into the search box, hit enter.
2. Click on "View update history"
3. Sort all the updates by "Status" by clicking on the column header.
4. Take a note of all the failed update codes. (They are usually in brackets and start with 'kb')
5. Head over to http://support.micro...m/search/?adv=1 and search for each failed update.
6. Download each update and restart your computer between updates.


You're probably thinking that this is a bit a of long winded way to re-download all failed updates. In some cases, deleting the history itself can prompt failed updates to redownload. Chances are it probably won't work, but I'll give you the instructions anyway.

#(Note : Whatever you do, do not delete the update history without first taking note of all the failed updates)

1. Go to your Start Menu and click on "Computer".
2. Navigate to C:\Windows\SoftwareDistribution\DataStore .
3. Delete the all the contents within the DataStore folder.

This may or may not prompt failed updates to redownload. In my experience, it doesn't really fix the problem. I strongly suggest you address each failed update manually.


Thanks for chiming in Nahumi. :) I don't mind at all since I need all the help I can get. Are you sure this will work for me? I am using a downloaded version of the service pack. Not one that came thru updates or anything like that. I have two versions of the service pack and both are showing the same error. ONe that is 500 mb + and one that is 745 mb. Please let me know. Thanks. ;)

#9 Nahumi

Nahumi

    Advanced Member

  • Visiting Tech
  • PipPipPipPip
  • 688 posts
  • Interests:Technical Support
    Software Development

Posted 13 January 2011 - 10:54 AM

Well...in theory it should work. Failed prerequisite updates is the top reason as to why SP2 fails to install. The best way to install SP2 is always through Windows Update. Once you get all the failed updates sorted, Windows Update should show SP2 as a normal pending update. There is a chance that these problems are being caused by a slightly more complex issue, such as a malware infection or corrupt system files. I doubt it's the case, but we can have a closer look into the latter if the steps above don't work.
Nahumi

Visiting Tech
@jamescpegg | FreeTrakr
The help you receive here is free.
If you wish, you may Donate to help keep us online..

#10 Lee

Lee

    Occasional Tech

  • Visiting Tech
  • PipPipPipPipPip
  • 2,534 posts

Posted 13 January 2011 - 02:01 PM

Microsoft occasionally releases service packs for its Windows operating systems to fix problems and add features. Each service pack is a superset of all previous service packs and patches so that only the latest service pack needs to be installed, and also includes new revisions.[42] However if you still have the earliest version of Windows XP on Retail CD (without any service packs included), you will need to install SP1a or SP2, before SP3 can be installed. Older service packs need not be manually removed before application of the most recent one. Windows Update "normally" takes care of automatically removing unnecessary files.

http://en.wikipedia....#Service_Pack_2


I'd suggest following the Microsoft Support Engineer's advice to solve this problem:
http://social.answer...8b-ad1a2fe8c538


I'm just wondering if you followed any of the advice from the above link?

Cheers,
Lee

Edited by Lee, 13 January 2011 - 03:29 PM.

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.

    Advertisements

Register to Remove


#11 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 15 January 2011 - 02:38 PM

Microsoft occasionally releases service packs for its Windows operating systems to fix problems and add features. Each service pack is a superset of all previous service packs and patches so that only the latest service pack needs to be installed, and also includes new revisions.[42] However if you still have the earliest version of Windows XP on Retail CD (without any service packs included), you will need to install SP1a or SP2, before SP3 can be installed. Older service packs need not be manually removed before application of the most recent one. Windows Update "normally" takes care of automatically removing unnecessary files.

http://en.wikipedia....#Service_Pack_2


I'd suggest following the Microsoft Support Engineer's advice to solve this problem:
http://social.answer...8b-ad1a2fe8c538


I'm just wondering if you followed any of the advice from the above link?

Cheers,
Lee


Hi Lee sorry for the late reply and that I overlooked you at first. I called the number you provided and they said the system files were corrupt and to try to reformat the comp and reinstall the service pack.

#12 Lee

Lee

    Occasional Tech

  • Visiting Tech
  • PipPipPipPipPip
  • 2,534 posts

Posted 15 January 2011 - 03:40 PM

I called the number you provided and they said the system files were corrupt and to try to reformat the comp and reinstall the service pack.

Hmmm, I've never used the service as I'm in Oz, but I had a feeling they might say that. It's probably 1 of 2 standard answers to every problem. The other is probably "try turning the PC OFF and then ON again" :lol:

I would definitely look at the advice given here to see if these recommendation work if you havn't yet done a re-install.
http://social.answer...8b-ad1a2fe8c538

Cheers,
Lee

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.


#13 leader2

leader2

    Silver Member

  • Authentic Member
  • PipPipPip
  • 260 posts

Posted 15 January 2011 - 05:39 PM

I called the number you provided and they said the system files were corrupt and to try to reformat the comp and reinstall the service pack.

Hmmm, I've never used the service as I'm in Oz, but I had a feeling they might say that. It's probably 1 of 2 standard answers to every problem. The other is probably "try turning the PC OFF and then ON again" :lol:

I would definitely look at the advice given here to see if these recommendation work if you havn't yet done a re-install.
http://social.answer...8b-ad1a2fe8c538

Cheers,
Lee


Hi Lee and thanks for the link, but it says Bad Request when I click on it. Do you have another link?

PS What is Oz if you don't mind me asking?

Edited by leader2, 15 January 2011 - 05:40 PM.


#14 Lee

Lee

    Occasional Tech

  • Visiting Tech
  • PipPipPipPipPip
  • 2,534 posts

Posted 15 January 2011 - 08:29 PM

Sorry about the dead link. this one takes you to the same place but works. In fact it has the same address which is odd.

Installation was not successful message
"Vista 64 bit won't install service pack 2"

http://social.answer...8b-ad1a2fe8c538


Cheers,
Lee

Edited by Lee, 15 January 2011 - 08:32 PM.

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.


#15 paws

paws

    Tech Team

  • Administrator
  • 6,088 posts

Posted 16 January 2011 - 03:08 AM

@leader2

PS What is Oz if you don't mind me asking?


http://en.wikipedia.org/wiki/Australia
Regards
paws
The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online. http://www.whatthetech.com/donate

Related Topics



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users