What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Random Popups in IE while Running Firefox

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1 last edited
Hi everyone. Recently my computer has been getting an increasing number of popups in IE while I am running Firefox. I scanned my computer with AVG, Spybot S&D, and Microsoft's malicious software removal tool and none of them have helped. I looked online at what my next step should be and it suggested HijackThis. I've got a log file and will post that after this post. Any help reading and interpreting this file would be greatly appreciated.

Thanks,
Doc

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:54:07 PM, on 12/22/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\ClickPotatoLite\bin\10.0.621.0\ClickPotatoLiteSA.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe
C:\Users\CPR\Downloads\windows-kb890830-v3.14.exe
c:\9bde57df85a495534b61a869\mrtstub.exe
C:\Windows\system32\MRT.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\HJT\Trend Micro\HiJackThis\Crusty.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [IJNetworkScanUtility] C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe"
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [ClickPotatoLiteSA] "C:\Program Files\ClickPotatoLite\bin\10.0.621.0\ClickPotatoLiteSA.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKCU\..\Run: [toscdspd] TOSCDSPD.EXE
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: UVA ITC Network Setup Tool Cert Checker.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: ClickPotato - {B58926D6-CFB0-45d2-9C28-4B5A0F0368AE} - C:\Program Files\ClickPotatoLite\bin\10.0.621.0\ClickPotatoLiteSABHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} (VMware_VDM_Client Class) - https://lc-vcs.view.eservices.virginia.edu/…-viewclient.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)
O23 - Service: VMware View Client Service (wsnm) - VMware, Inc. - C:\Program Files\VMware\VMware View\Client\bin\wsnm.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 14124 bytes
Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml


Next:
Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.


  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".
Post #3
My computer has had a few issues in the past with not starting up properly sometimes, but then starting up properly the next time. Sometimes it refuses to come out of hibernation mode and I have to perform a hard shut down (as awful as that is for my system). My Java has been unable to update for a couple weeks now and when trying to clear my Java cache through the control panel no Java Settings would open up when I double-clicked the icon (this is both before and after I ran the Malware software and rebooted my computer). Aside from the popups and these issues my computer hasn't given me any trouble. Malwarebytes' Anti-Malware 1.50.1.1100 www.malwarebytes.org Database version: 5382 Windows 6.1.7600 Internet Explorer 8.0.7600.16385 12/23/2010 12:21:21 AM mbam-log-2010-12-23 (00-21-21).txt Scan type: Quick scan Objects scanned: 142169 Time elapsed: 4 minute(s), 39 second(s) Memory Processes Infected: 1 Memory Modules Infected: 1 Registry Keys Infected: 25 Registry Values Infected: 2 Registry Data Items Infected: 0 Folders Infected: 10 Files Infected: 18 Memory Processes Infected: c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesa.exe (Adware.ClickPotato) -> 3360 -> Unloaded process successfully. Memory Modules Infected: c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesahook.dll (Adware.ClickPotato) -> Delete on reboot. Registry Keys Infected: HKEY_CLASSES_ROOT\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{1602F07D-8BF3-4c08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\TypeLib\{C55CA95C-324B-451C-B2D2-6E895AA75FEC} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info.1 (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{7A3D6D17-9DD5-4C60-8076-D1784DABAF8C} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\TypeLib\{814BAA91-DC22-4350-87D6-0C86E93F7F08} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{419EDA30-6DFF-432C-B534-E15D899ABEE4} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles.1 (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{69725738-CD68-4f36-8D02-8C43722EE5DA} (Adware.Hotbar) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\Software\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClickPotatoLiteSA (Adware.ClickPotato) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ClickPotatoLiteSA (Adware.ClickPotato) -> Value: ClickPotatoLiteSA -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\[removed] (Adware.ClickPotato) -> Value: [removed] -> Quarantined and deleted successfully. Registry Data Items Infected: (No malicious items detected) Folders Infected: c:\programdata\2aca5cc3-0f83-453d-a079-1076fe1a8b65 (Adware.Seekmo) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\Users\CPR\AppData\Roaming\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite (Adware.ClickPotato) -> Delete on reboot. c:\program files\clickpotatolite\bin (Adware.ClickPotato) -> Delete on reboot. c:\program files\clickpotatolite\bin\10.0.621.0 (Adware.ClickPotato) -> Delete on reboot. c:\program files\clickpotatolite\bin\10.0.621.0\firefox (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\firefox\extensions (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\firefox\extensions\plugins (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\microsoft\Windows\start menu\Programs\clickpotato (Adware.ClickPotato) -> Quarantined and deleted successfully. Files Infected: c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesa.exe (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesahook.dll (Adware.ClickPotato) -> Delete on reboot. c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesaax.dll (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatolitesabho.dll (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\mozilla firefox\plugins\npclntax_clickpotatolitesa.dll (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\Users\CPR\downloads\VLCSetup.exe (Adware.HotBar) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesa.dat (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesaabout.mht (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesaau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesaeula.mht (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesa_hpk.dat (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\clickpotatolitesa\clickpotatolitesa_kyf.dat (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\clickpotatoliteuninstaller.exe (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\firefox\extensions\install.rdf (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\program files\clickpotatolite\bin\10.0.621.0\firefox\extensions\plugins\npclntax_clickpotatolitesa.dll (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\About Us.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato customer support.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully. c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato uninstall instructions.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
Post #5
MBAM found nothing with another scan. My computer did pull the whole not coming out of hibernation mode again last night. I'm going to work on that Java issue right now and I'll let you know how that works out.
Post #7
Any particular reason why you dislike hibernation mode? I updated Java and it seems to be working properly now. My computer has seemed a bit slower since cleaning it, but the popups are gone and its running smoothly. Thanks for all your help.
Post #8

Any particular reason why you dislike hibernation mode?

For the same issue you had. They don't like to come out of it.


You're more than welcome.
Glad we were able to help

Peace be with you :wavey:

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI