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Spyware / Malware / Virus Removal

restarting and mouse moving on its own

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My computer is acting really strange. It just restarted on its own while I was in the middle of something. There had been no warnings or anything. My mouse has also been moving on its own and other applications have popped up that I didn't request. Please can someone help. Thanks

I recently had problems with malware that has since been removed (i hope not back) on this other forum: http://forums.spybot.info/showthread.php?p=389071
Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.


  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".
Post #3
Hi thanks for that. I have followed your instructions. The Malwarebytes scan came back as clean - nothing found. My computer hasn't don't anything weird so far tonight but haven't been online long.
Post #6
Anything is possible.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #7
My mouse was taken over earlier when I was using the internet. So far tonight nothing has happened (fingers crossed). Here is the combofix log:

ComboFix 10-12-06.04 - Romy (Bunnymommy) 07/12/2010 21:30:56.4.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1022.327 [GMT 0:00]
Running from: C:\ComboFix.exe
AV: Norton 360 *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

Infected copy of c:\windows\system32\d3d8.dll was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\d3d8.dll

.
((((((((((((((((((((((((( Files Created from 2010-11-07 to 2010-12-07 )))))))))))))))))))))))))))))))
.

2010-12-04 22:55 . 2010-12-04 22:55 ——– d—–w- c:\program files\iPod
2010-12-04 22:52 . 2010-12-04 22:52 ——– d—–w- c:\program files\Bonjour
2010-11-21 22:35 . 2010-05-06 04:01 47408 —-a-r- c:\windows\system32\drivers\SymIM.sys
2010-11-17 23:59 . 2010-11-17 23:59 ——– d–h–w- c:\windows\system32\GroupPolicy
2010-11-15 22:15 . 2010-12-04 21:32 ——– d—–w- c:\program files\SpywareGuard
2010-11-15 21:44 . 2010-11-15 21:55 ——– d—–w- c:\program files\SpywareBlaster
2010-11-14 19:04 . 2010-12-04 22:56 ——– d—–w- c:\program files\iTunes
2010-11-13 19:48 . 2010-10-27 06:13 25048 —-a-w- c:\program files\Mozilla Firefox\components\browserdirprovider.dll
2010-11-13 19:48 . 2010-10-27 06:13 140248 —-a-w- c:\program files\Mozilla Firefox\components\brwsrcmp.dll
2010-11-08 20:27 . 2010-11-08 20:27 ——– d—–w- c:\windows\system32\config\systemprofile\Local Settings\Application Data\Adobe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-11-29 17:42 . 2010-11-07 19:43 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-29 17:42 . 2010-11-07 19:43 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-11-07 19:33 . 2010-11-07 19:33 73728 —-a-w- c:\windows\system32\javacpl.cpl
2010-11-07 19:33 . 2010-09-28 15:27 472808 —-a-w- c:\windows\system32\deployJava1.dll
2010-10-13 12:04 . 2010-10-13 12:04 60808 —-a-w- c:\windows\system32\S32EVNT1.DLL
2010-10-13 12:04 . 2010-10-13 12:04 124976 —-a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-10-07 12:23 . 2010-10-07 12:23 91424 —-a-w- c:\windows\system32\dnssd.dll
2010-10-07 12:23 . 2010-10-07 12:23 75040 —-a-w- c:\windows\system32\jdns_sd.dll
2010-10-07 12:23 . 2010-10-07 12:23 197920 —-a-w- c:\windows\system32\dnssdX.dll
2010-10-07 12:23 . 2010-10-07 12:23 107808 —-a-w- c:\windows\system32\dns-sd.exe
2010-10-05 15:24 . 2010-10-05 15:23 67603282 —-a-w- C:\regbkp.reg
2010-09-23 22:31 . 2010-09-23 22:32 109568 ——w- c:\windows\system32\pxinsi64.exe
2010-09-23 22:31 . 2010-09-23 22:32 108544 ——w- c:\windows\system32\pxcpyi64.exe
2010-09-23 22:31 . 2005-10-26 20:12 20640 ——w- c:\windows\system32\drivers\pxhelp20.sys
2010-09-21 01:30 . 2010-09-21 01:30 8552 —-a-w- c:\windows\system32\drivers\asctrm.sys
2010-09-18 11:23 . 2004-09-10 13:57 974848 —-a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2004-09-10 13:57 974848 —-a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2004-09-10 13:57 953856 —-a-w- c:\windows\system32\mfc40u.dll
2010-09-18 06:53 . 2004-09-10 13:57 954368 —-a-w- c:\windows\system32\mfc40.dll
2010-09-10 05:58 . 2004-09-10 13:57 916480 —-a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58 . 2004-09-10 13:57 43520 —-a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58 . 2004-09-10 13:57 1469440 ——w- c:\windows\system32\inetcpl.cpl
.

((((((((((((((((((((((((((((( SnapShot_2010-11-12_20.23.13 )))))))))))))))))))))))))))))))))))))))))
.
+ 2010-12-07 21:38 . 2010-12-07 21:38 16384 c:\windows\Temp\Perflib_Perfdata_218.dat
+ 2010-12-07 21:37 . 2010-12-07 21:37 16384 c:\windows\Temp\Perflib_Perfdata_148.dat
+ 2010-11-14 19:01 . 2010-09-28 15:44 41984 c:\windows\system32\DRVSTORE\usbaapl_DECA0B114863448FE4957E5F5676B09528A18C9F\usbaapl.sys
+ 2010-11-14 19:01 . 2010-04-19 19:29 18432 c:\windows\system32\DRVSTORE\netaapl_A0C073C4137716F9478B8B08B2873A7AB3AECF72\netaapl.sys
+ 2010-09-21 01:47 . 2010-12-07 21:37 32768 c:\windows\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat
- 2010-09-21 01:47 . 2010-11-12 20:14 32768 c:\windows\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat
+ 2010-09-21 01:47 . 2010-12-07 21:37 32768 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
- 2010-09-21 01:47 . 2010-11-12 20:14 32768 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2010-09-21 01:47 . 2010-12-07 21:37 16384 c:\windows\system32\config\systemprofile\Cookies\index.dat
- 2010-09-21 01:47 . 2010-11-12 20:14 16384 c:\windows\system32\config\systemprofile\Cookies\index.dat
+ 2010-11-17 20:31 . 2010-11-17 20:31 233936 c:\windows\system32\Macromed\Flash\FlashUtil10l_Plugin.exe
+ 2010-12-04 22:51 . 2010-12-04 22:51 811008 c:\windows\Installer\4b5cce.msi
+ 2010-12-04 22:57 . 2010-12-05 19:48 380928 c:\windows\Installer\{FAE36873-1941-4076-A9A5-48812B5EA0B7}\iTunesIco.exe
+ 2010-09-22 18:10 . 2010-09-22 18:10 103864 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B7449A0400000010\9.4.0\nppdf32.dll
+ 2010-11-15 19:27 . 2010-11-15 19:27 188416 c:\windows\ERDNT\AutoBackup\15-11-2010\Users\00000002\UsrClass.dat
+ 2010-11-15 19:27 . 2005-10-20 11:02 163328 c:\windows\ERDNT\AutoBackup\15-11-2010\ERDNT.EXE
+ 2010-11-14 17:51 . 2010-11-14 17:51 188416 c:\windows\ERDNT\AutoBackup\14-11-2010\Users\00000002\UsrClass.dat
+ 2010-11-14 17:51 . 2005-10-20 11:02 163328 c:\windows\ERDNT\AutoBackup\14-11-2010\ERDNT.EXE
+ 2010-11-13 17:13 . 2010-11-13 17:13 180224 c:\windows\ERDNT\AutoBackup\13-11-2010\Users\00000002\UsrClass.dat
+ 2010-11-13 17:13 . 2005-10-20 11:02 163328 c:\windows\ERDNT\AutoBackup\13-11-2010\ERDNT.EXE
+ 2010-09-24 21:12 . 2010-11-17 20:31 5971408 c:\windows\system32\Macromed\Flash\NPSWF32.dll
+ 2010-11-14 19:01 . 2010-09-28 15:44 4184352 c:\windows\system32\DRVSTORE\usbaapl_DECA0B114863448FE4957E5F5676B09528A18C9F\usbaaplrc.dll
+ 2010-11-14 19:01 . 2010-04-19 19:29 1461992 c:\windows\system32\DRVSTORE\netaapl_A0C073C4137716F9478B8B08B2873A7AB3AECF72\wdfcoinstaller01009.dll
+ 2010-11-08 07:14 . 2010-11-08 07:14 3402752 c:\windows\Installer\5aeb9.msp
+ 2010-12-04 22:57 . 2010-12-04 22:57 6237184 c:\windows\Installer\4b659b.msi
+ 2010-12-04 22:52 . 2010-12-04 22:52 1984000 c:\windows\Installer\4b5cf5.msi
+ 2010-11-14 19:01 . 2010-11-14 19:01 3085312 c:\windows\Installer\402e2c.msi
+ 2010-09-16 03:08 . 2010-09-16 03:08 6210560 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B7449A0400000010\9.4.0\authplay.dll
+ 2010-11-15 19:27 . 2010-11-15 19:27 5570560 c:\windows\ERDNT\AutoBackup\15-11-2010\Users\00000001\NTUSER.DAT
+ 2010-11-14 17:51 . 2010-11-14 17:51 5570560 c:\windows\ERDNT\AutoBackup\14-11-2010\Users\00000001\NTUSER.DAT
+ 2010-11-13 17:13 . 2010-11-13 17:13 5570560 c:\windows\ERDNT\AutoBackup\13-11-2010\Users\00000001\NTUSER.DAT
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392]
"SkyTel"="SkyTel.EXE" [2006-05-16 2879488]
"nwiz"="c:\program files\NVIDIA Corporation\nView\nwiz.exe" [2010-07-07 1753192]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-20 932288]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-11-17 421160]

c:\documents and settings\Romy (Bunnymommy)\Start Menu\Programs\Startup\
SpywareGuard.lnk - c:\program files\SpywareGuard\sgmain.exe [2003-8-29 360448]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
backup=c:\windows\pss\McAfee Security Scan Plus.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
c:\windows\system32\dumprep 0 -k [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Alcmtr]
2005-05-03 17:43 69632 —-a-w- c:\windows\Alcmtr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2010-09-21 23:28 47904 —-a-w- c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EULA]
2006-10-26 13:36 18944 —-a-w- c:\apps\PB_TB\EULALauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
2010-09-21 03:11 30192 —-a-w- c:\program files\Google\Google Desktop Search\GoogleDesktop.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IMJPMIG8.1]
2004-08-10 13:00 208952 —-a-w- c:\windows\ime\IMJP8_1\imjpmig.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 —-a-w- c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
2010-07-09 15:24 13923432 —-a-w- c:\windows\system32\nvcpl.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvMediaCenter]
2010-07-09 15:24 110696 —-a-w- c:\windows\system32\nvmctray.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PHIME2002A]
2004-08-10 13:00 455168 —-a-w- c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PHIME2002ASync]
2004-08-10 13:00 455168 —-a-w- c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Picasa Media Detector]
2006-03-15 23:07 421888 —-a-w- c:\program files\Picasa2\PicasaMediaDetector.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RTHDCPL]
2006-05-18 13:27 16207872 —-a-w- c:\windows\RTHDCPL.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2010-05-14 11:44 248552 —-a-w- c:\program files\Common Files\Java\Java Update\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
2010-09-21 23:05 39408 —-a-w- c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"UleadBurningHelper"=2 (0x2)
"sdCoreService"=2 (0x2)
"sdAuxService"=2 (0x2)
"nvsvc"=2 (0x2)
"NSL"=2 (0x2)
"MDM"=2 (0x2)
"McComponentHostService"=3 (0x3)
"iPod Service"=3 (0x3)
"idsvc"=3 (0x3)
"GoogleDesktopManager-051210-111108"=3 (0x3)
"Bonjour Service"=2 (0x2)
"AdobeActiveFileMonitor5.0"=2 (0x2)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%ProgramFiles%\\AOL 9.0\\aol.exe"=
"%ProgramFiles%\\UBISOFT\\Splinter Cell Pandora Tomorrow\\logo_ubi.exe"=
"%ProgramFiles%\\UBISOFT\\Splinter Cell Pandora Tomorrow\\pandora.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AOL 9.0\\waol.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Adobe\\Photoshop Elements 5.0\\AdobePhotoshopElementsMediaServer.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0403000.005\symds.sys [05/10/2010 12:57 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0403000.005\symefa.sys [05/10/2010 12:57 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\BASHDefs\20101123.003\BHDrvx86.sys [23/11/2010 02:20 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0403000.005\cchpx86.sys [05/10/2010 12:57 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0403000.005\ironx86.sys [05/10/2010 12:57 116784]
R2 N360;Norton 360;c:\program files\Norton 360\Engine\4.3.0.5\ccsvchst.exe [05/10/2010 12:57 126392]
R2 NSL;Norton Safe Web Lite;c:\program files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe [21/09/2010 04:33 126904]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [14/10/2010 18:36 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\IPSDefs\20101201.001\IDSXpx86.sys [06/12/2010 20:34 341944]
S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;\??\c:\docume~1\ROMY(B~1\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys –> c:\docume~1\ROMY(B~1\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [?]
S4 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [21/09/2010 01:42 30192]
.
Contents of the 'Scheduled Tasks' folder

2010-11-23 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 10:50]

2010-12-07 c:\windows\Tasks\User_Feed_Synchronization-{DAE7EBDB-22BF-4277-99B5-843AFA703031}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 03:31]
.
.
——- Supplementary Scan ——-
.
uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe" //mailurl:mailto:[removed]
uInternet Settings,ProxyOverride = *.local
FF - ProfilePath -
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-12-07 21:38
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\4.3.0.5\diMaster.dll\" /prefetch:1"
–

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NSL]
"ImagePath"="\"c:\program files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe\" /s \"NSL\" /m \"c:\program files\Norton Safe Web Lite\Engine\1.0.1.8\diMaster.dll\" /prefetch:1"
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(2472)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
———————— Other Running Processes ————————
.
c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\wscntfy.exe
c:\windows\eHome\ehmsas.exe
c:\program files\SpywareGuard\sgbhp.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2010-12-07 21:41:58 - machine was rebooted
ComboFix-quarantined-files.txt 2010-12-07 21:41

Pre-Run: 180,520,173,568 bytes free
Post-Run: 180,505,911,296 bytes free

- - End Of File - - 4F6664CE0516ACFBBB71104C19CBEDCD
Post #8

D3d8.dll is an important system file and its main job is to add DirectX functionality to Windows games and multimedia tasks.



That could have caused the issues.


The following will implement some cleanup procedures as well as reset System Restore points:

For XP:
  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

For Vista / Windows 7
  • Click START Search
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
Post #11
Hi I forgot to say that when combofix was creating its log an error message came up from Spybot SD saying that a registry change was being made "c:windows\system32\ctfmon.exe" I allowed it as I assumed it was being done by combofix. Was that okay?
Post #12

Hi I forgot to say that when combofix was creating its log an error message came up from Spybot SD saying that a registry change was being made "c:windows\system32\ctfmon.exe" I allowed it as I assumed it was being done by combofix. Was that okay?

Yes
Post #13
Hi its started happening again. My mouse moved on its own and then my internet window/page was minimised and then up again but smaller than the screen if you know what I mean. How are they getting in to do this?
Post #14
What websites are you going to?
Are you sure it isn't your mouse?


http://www.eset.eu/online-scanner
Go here to run an online scannner from ESET.
Click the green ESET Online Scanner button.
Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
Click on the Start button next to it.
You may receive an alert on the address bar that "This site might require the following ActiveX control…Click here to install…". Click on that alert and then click Insall ActiveX component.
A new window will appear asking "Do you want to install this software?"".
Answer Yes to download and install the ActiveX controls that allows the scan to run.
Click Start.
Check Remove found threats and Scan potentially unwanted applications.
Click Scan to begin.
If offered the option to get information or buy software. Just close the window.
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic.
Post #15
I tend to go to the same websites - just pet forum, email, shopping. How can I find out if it is the mouse? Thanks for your help - I'll have a go at what you said now.

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