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Spyware / Malware / Virus Removal

Please help me

12 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Delete the iexplorer you have on your desktop now.

Download combofix without renaming it, but you MUST save it to your desktop

Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

It's not on your desktop.
c:\docume~1\Parent\LOCALS~1\Temp\gktq9m2d.tmp\ComboFix.exe


Something weird just happened after I done all of this. I kept getting tons of error messages about the hard drive not having much memory and then it closed my computer and then opened. Some virus came up, but I got rid of it in the task manager. Now my desktop won't appear no matter what I do. I did another combofix check and heres the results. It just seems like this process made my computer act worse:

ComboFix 10-11-25.06 - Parent 11/26/2010 18:12:23.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1782.1272 [GMT -5:00]
Running from: c:\docume~1\Parent\LOCALS~1\Temp\vfnbt3i4.tmp\ComboFix.exe
AV: Total Protection Service *On-access scanning disabled* (Updated) {8C354827-2F54-4E28-90DC-AD391E77808C}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Parent\Application Data\Adobe\AdobeUpdate .exe
c:\documents and settings\Parent\Application Data\Adobe\plugs
c:\documents and settings\Parent\Application Data\Adobe\plugs\KB11645218.exe
c:\documents and settings\Parent\Application Data\Adobe\plugs\KB11672109.exe
c:\documents and settings\Parent\Local Settings\Application Data\{E9A78BE3-0A6B-4C8D-8073-7E1E37A9F67B}
c:\documents and settings\Parent\Local Settings\Application Data\{E9A78BE3-0A6B-4C8D-8073-7E1E37A9F67B}\chrome.manifest
c:\documents and settings\Parent\Local Settings\Application Data\{E9A78BE3-0A6B-4C8D-8073-7E1E37A9F67B}\chrome\content\_cfg.js
c:\documents and settings\Parent\Local Settings\Application Data\{E9A78BE3-0A6B-4C8D-8073-7E1E37A9F67B}\chrome\content\overlay.xul
c:\documents and settings\Parent\Local Settings\Application Data\{E9A78BE3-0A6B-4C8D-8073-7E1E37A9F67B}\install.rdf
c:\windows\asutacokuvo.dll
c:\windows\system\winspool.drv
c:\windows\system32\msswinst.dll
c:\windows\t50ENM2.dll

Infected copy of c:\windows\system32\drivers\VolSnap.sys was found and disinfected
Restored copy from - c:\windows\system32\dllcache\volsnap.sys

Infected copy of c:\windows\system32\msgsvc.dll was found and disinfected
Restored copy from - c:\windows\ERDNT\cache\msgsvc.dll

.
((((((((((((((((((((((((( Files Created from 2010-10-26 to 2010-11-26 )))))))))))))))))))))))))))))))
.

2010-11-26 22:42 . 2010-11-26 22:42 0 —-a-w- c:\windows\Kzeye.bin
2010-11-26 22:40 . 2010-11-26 22:41 53248 —-a-w- c:\windows\system32\drivers\sst4E.sys
2010-11-26 22:40 . 2010-11-26 22:40 122880 —-a-w- c:\windows\system32\Spool\prtprocs\w32x86\1164D.tmp
2010-11-26 22:40 . 2010-11-26 22:40 0 —-a-w- c:\windows\system32\drivers\sst4E.tmp
2010-11-25 23:13 . 2010-11-25 23:13 ——– d—–w- C:\_OTL
2010-11-22 19:29 . 2010-11-22 19:29 ——– d—–w- c:\program files\Paint.NET
2010-11-22 19:29 . 2010-11-24 21:52 ——– d—–w- c:\documents and settings\Parent\Local Settings\Application Data\Paint.NET
2010-11-22 19:28 . 2010-11-22 19:28 ——– d—–w- c:\program files\Reference Assemblies
2010-11-22 19:26 . 2010-11-22 19:26 ——– d—–r- C:\AHCache
2010-11-18 16:28 . 2010-11-26 21:31 ——– d—–w- c:\documents and settings\Parent\Local Settings\Application Data\SecondLife
2010-11-18 16:28 . 2010-11-18 16:28 ——– d—–w- c:\documents and settings\Parent\Application Data\SecondLife
2010-11-18 16:27 . 2010-11-18 16:33 ——– d—–w- c:\program files\SecondLifeViewer2
2010-11-17 04:41 . 2010-11-17 04:41 323624 —-a-w- c:\windows\system32\wiaaut.dll
2010-11-12 01:03 . 2010-11-12 01:22 ——– d—–w- c:\documents and settings\All Users\Application Data\NOS
2010-11-12 01:03 . 2010-11-12 01:03 ——– d—–w- c:\program files\NOS
2010-11-11 00:24 . 2010-11-11 00:24 ——– d—–w- c:\documents and settings\Parent\Application Data\Malwarebytes
2010-11-11 00:24 . 2010-04-29 20:39 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-11 00:24 . 2010-11-11 00:24 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-11-11 00:24 . 2010-04-29 20:39 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-11-11 00:24 . 2010-11-11 00:24 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-11-10 23:39 . 2010-11-11 01:05 ——– d—–w- c:\program files\Common Files\PC Tools
2010-11-10 23:39 . 2010-11-11 00:15 ——– d—a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-11-10 23:36 . 2010-11-10 23:39 ——– d—–w- c:\documents and settings\Parent\Application Data\GetRightToGo
2010-11-10 00:16 . 2010-11-10 00:16 ——– d—–w- c:\windows\system32\wbem\Repository
2010-10-31 02:29 . 2010-10-31 02:29 ——– d—–w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple
2010-10-30 17:50 . 2010-10-30 17:50 ——– d—–w- c:\documents and settings\Parent\Application Data\U3
2010-10-28 18:31 . 2010-10-31 02:31 ——– d—–w- c:\program files\QuickTime

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-18 16:23 . 2002-12-31 12:00 974848 —-a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2002-12-31 12:00 974848 —-a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2002-12-31 12:00 954368 —-a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2002-12-31 12:00 953856 —-a-w- c:\windows\system32\mfc40u.dll
2010-09-09 13:38 . 2002-12-31 12:00 832512 —-a-w- c:\windows\system32\wininet.dll
2010-09-09 13:38 . 2002-12-31 12:00 1830912 —-a-w- c:\windows\system32\inetcpl.cpl
2010-09-09 13:38 . 2002-12-31 12:00 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-09-09 13:38 . 2002-12-31 12:00 17408 —-a-w- c:\windows\system32\corpol.dll
2010-09-08 15:57 . 2002-12-31 12:00 389120 —-a-w- c:\windows\system32\html.iec
2010-09-08 15:17 . 2010-09-08 15:17 94208 —-a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 15:17 . 2010-09-08 15:17 69632 —-a-w- c:\windows\system32\QuickTime.qts
2010-09-01 11:51 . 2002-12-31 12:00 285824 —-a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42 . 2002-12-31 12:00 1852800 —-a-w- c:\windows\system32\win32k.sys
.

((((((((((((((((((((((((((((( SnapShot@2010-11-25_23.54.14 )))))))))))))))))))))))))))))))))))))))))
.
+ 2010-11-26 23:19 . 2010-11-26 23:19 16384 c:\windows\Temp\Perflib_Perfdata_7f4.dat
+ 2002-12-31 12:00 . 2010-11-26 23:08 51480 c:\windows\system32\perfc009.dat
- 2002-12-31 12:00 . 2010-11-25 22:31 51480 c:\windows\system32\perfc009.dat
+ 2010-06-17 03:28 . 2010-11-26 19:26 16384 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
- 2010-06-17 03:28 . 2010-11-13 22:41 16384 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2010-11-26 22:40 . 2010-11-26 19:26 16384 c:\windows\system32\config\systemprofile\Cookies\index.dat
- 2010-06-17 03:28 . 2010-11-13 22:41 16384 c:\windows\system32\config\systemprofile\Cookies\index.dat
+ 2002-12-31 12:00 . 2010-11-26 23:08 395318 c:\windows\system32\perfh009.dat
- 2002-12-31 12:00 . 2010-11-25 22:31 395318 c:\windows\system32\perfh009.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2010-06-01 5252408]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2002-12-31 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
"AESTFltr"="c:\windows\system32\AESTFltr.exe" [2009-04-22 737280]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2009-07-27 1983816]
"CanonSolutionMenu"="c:\program files\Canon\SolutionMenu\CNSLMAIN.exe" [2009-03-18 767312]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\javaw.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\SecondLifeViewer2\\SLVoice.exe"=

R0 ahcix86;ahcix86;c:\windows\system32\drivers\ahcix86.sys [12/31/2002 7:00 AM 189448]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\Fingerprint Sensor\AtService.exe [6/12/2008 2:21 PM 1164536]
R2 rimspci;rimspci;c:\windows\system32\drivers\rimspe86.sys [6/16/2010 11:11 PM 48640]
R2 rixdpcie;rixdpcie;c:\windows\system32\drivers\rixdpe86.sys [6/16/2010 11:11 PM 38912]
R2 vcsFPService;Validity VCS Fingerprint Service;c:\windows\system32\vcsFPService.exe [2/18/2010 4:26 PM 1664304]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [6/16/2010 11:11 PM 113664]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [12/31/2002 7:00 AM 41216]
S2 EngineServer;EngineServer;"c:\program files\McAfee\Managed VirusScan\VScan\EngineServer.exe" –> c:\program files\McAfee\Managed VirusScan\VScan\EngineServer.exe [?]
S2 myAgtSvc;McAfee Virus and Spyware Protection Service;"c:\program files\McAfee\Managed VirusScan\Agent\myAgtSvc.Exe" /ServiceStart –> c:\program files\McAfee\Managed VirusScan\Agent\myAgtSvc.Exe [?]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe -k nosGetPlusHelper [12/31/2002 7:00 AM 14336]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
nosGetPlusHelper REG_MULTI_SZ nosGetPlusHelper
.
Contents of the 'Scheduled Tasks' folder

2010-11-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.yahoo.com
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
Trusted Zone: se-2011-download.com
Trusted Zone: se-2011-payment.com
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
Trusted Zone: se-2011-download.com
Trusted Zone: se-2011-payment.com
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Kwula - c:\windows\t50ENM2.dll
HKLM-Run-Jxugolifasufoli - c:\windows\asutacokuvo.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-26 18:20
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_____ rev.02.0 -> Harddisk0\DR0 -> \Device\Scsi\ahcix861

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x89BA8446]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x89bae504]; MOV EAX, [0x89bae580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x89657558]
3 CLASSPNP[0xBA108FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\00000076[0x89BBF920]
5 ACPI[0xB9F7F620] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x89BBFA38]
\Driver\ahcix86[0x89BDA8A0] -> IRP_MJ_CREATE -> 0x89BA8446
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Scsi\ahcix861Port0Path0Target0Lun0 -> \??\SCSI#Disk&Ven_WDC&Prod_WD1600BEKT-60&Rev_02.0#4&29fc4c67&0&000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(752)
c:\windows\system32\WININET.dll
c:\windows\system32\Ati2evxx.dll
c:\windows\system32\atiadlxx.dll

- - - - - - - > 'lsass.exe'(812)
c:\windows\system32\WININET.dll

- - - - - - - > 'explorer.exe'(3332)
c:\windows\system32\WININET.dll
c:\windows\system32\IEFRAME.dll
c:\progra~1\COMMON~1\MICROS~1\WEBCOM~1\10\OWC10.DLL
c:\progra~1\COMMON~1\MICROS~1\WEBCOM~1\11\OWC11.DLL
c:\windows\system32\mshtml.dll
c:\windows\IME\SPGRMR.DLL
c:\program files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\program files\idt\wdm\STacSV.exe
c:\program files\LSI SoftModem\agrsmsvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Canon\IJPLM\IJPLMSVC.EXE
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\progra~1\Yahoo!\Messenger\ymsgr_tray.exe
.
**************************************************************************
.
Completion time: 2010-11-26 18:23:38 - machine was rebooted
ComboFix-quarantined-files.txt 2010-11-26 23:23
ComboFix2.txt 2010-11-25 23:58

Pre-Run: 142,780,112,896 bytes free
Post-Run: 142,783,275,008 bytes free

- - End Of File - - 2A80B62F910AD0CE90B77B946385E92B
Running from: c:\docume~1\Parent\LOCALS~1\Temp\vfnbt3i4.tmp\ComboFix.exe
You still don't have combofix running from your Desktop.
There are files that need to be fixed but until you get combofix on your DESKTOP, I can't do anything.

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