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Spyware / Malware / Virus Removal

Infected with Malware/Trojans

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi, I believe I've been infected with Malware and trojan viruses that don't allow me to access my internet whenever my anti-virus software (AVG) move it to virus vault. I see alot of other people on this forum have the same problem, can anyone help me? List of some of the virus': Trojan Horse Crypt. ACDC Trojan Horse Generic 19CJAU Trojan Horse Crypt. ACEB Thanks
Post #2
Hello syed516 and welcome to WhatTheTech. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please follow my instructions carefully and in the order they are posted.
  • Any underlined text in my posts indicates a clickable link.
  • You should print any instructions I give you for ease of use and reference.
  • If you have any questions at all, please stop and ask before proceeding.
🖼Click to load external image (Posted Image) Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
🖼Click to load external image (Posted Image) Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.


    [external image: Posted Image]
    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

If you have trouble running GEMR:
  • Make sure that your security software is disabled
  • Uncheck the box next to "Files" this time also
  • If you still can't run it, try in the Safe Mode
Please include the following in your next post:
  • DDS.txt and Attach.txt logs
  • GMER log
Post #3
Hi heres the dds you asked DDS (Ver_10-11-10.01) - NTFSx86 Run by [removed] at 11:12:17.24 on Thu 11/11/2010 Internet Explorer: 8.0.6001.18904 Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1250.36.1033.18.1525.557 [GMT -5:00] AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46} ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Users\cp\AppData\Roaming\Microsoft\Windows\shell.exe C:\Users\cp\AppData\Local\Temp\dwm.exe C:\Program Files\Apoint2K\Apoint.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE C:\Program Files\DivX\DivX Update\DivXUpdate.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Altnet Music Plugin\AMPMDM.exe C:\Windows\System32\p2phost.exe C:\Users\cp\AppData\Local\Google\Update\GoogleUpdate.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe "C:\Users\cp\AppData\Roaming\Microsoft\svchost.exe" C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\igfxsrvc.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe C:\Program Files\Apoint2K\ApMsgFwd.exe C:\Program Files\Apoint2K\Apntex.exe C:\Windows\system32\conime.exe C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe C:\Windows\system32\vssvc.exe C:\Windows\System32\svchost.exe -k swprv C:\Program Files\AVG\AVG9\avgchsvx.exe C:\Program Files\AVG\AVG9\avgrsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\Program Files\AVG\AVG9\avgwdsvc.exe C:\Program Files\AVG\AVG9\avgnsx.exe C:\Program Files\AVG\AVG9\avgemc.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\Program Files\AVG\AVG9\avgtray.exe C:\Windows\system32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\Macromed\Flash\FlashUtil10d.exe C:\Windows\system32\taskeng.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\cp\Downloads\dds.scr C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop uInternet Settings,ProxyOverride = *.local uInternet Settings,ProxyServer = http=127.0.0.1:50370 mURLSearchHooks: H - No File uWinlogon: Shell=explorer.exe,c:\users\cp\appdata\roaming\microsoft\windows\shell.exe uWindows: Load=c:\users\cp\appdata\local\temp\dwm.exe BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background uRun: [ampmdm] c:\program files\altnet music plugin\AMPMDM.exe uRun: [CollaborationHost] c:\windows\system32\p2phost.exe -s uRun: [Google Update] "c:\users\cp\appdata\local\google\update\GoogleUpdate.exe" /c uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe uRun: [svchost] c:\users\cp\appdata\roaming\microsoft\svchost.exe mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide mRun: [Apoint] c:\program files\apoint2k\Apoint.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon mRun: [NPSStartup] mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe mRun: [File Helper] "c:\program files\file helper\2.3.0.2\FileHelper.exe" –start-trayed mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW mRunOnce: [*Restore] c:\windows\system32\rstrui.exe /runonce StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\reader 8.0\reader\reader_sl.exe IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB} IE: {925DAB62-F9AC-4221-806A-057BFB1014AA} IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} - hxxp://www.ooxtv.com/vjocx-en.cab Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll Notify: igfxcui - igfxdev.dll AppInit_DLLs: avgrsstx.dll mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe" ============= SERVICES / DRIVERS =============== R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-12-10 216400] R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-12-10 29584] R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-1 243024] R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-7-15 921952] R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-15 308136] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-4-1 136176] S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-1-20 36608] =============== Created Last 30 ================ 2010-11-11 04:04:22 ——– d—–w- C:\5c286ca3c051d87fabb34e222b 2010-11-11 03:54:03 ——– d—–w- c:\users\cp\appdata\local\PMB Files 2010-11-11 03:52:33 ——– d—–w- c:\progra~2\CanonIJPLM 2010-11-07 20:27:54 114176 —-a-w- c:\users\cp\appdata\roaming\microsoft\windows\shell.exe 2010-11-07 20:25:10 100864 —-a-w- c:\users\cp\appdata\roaming\microsoft\svchost.exe 2010-11-03 02:37:47 ——– d—–w- c:\program files\Microsoft Application Virtualization Client 2010-11-03 02:07:43 ——– d—–w- C:\PerfLogs 2010-11-03 00:50:20 ——– d—–w- C:\d8a6dc64bfcbb7dce1 2010-11-03 00:41:15 ——– d—–w- c:\users\cp\appdata\roaming\TP 2010-10-31 20:41:30 181 —-a-w- c:\users\cp\appdata\roaming\dkfjasdfshd.bat 2010-10-15 07:01:29 ——– d—–w- C:\226acdb74d97d907c29ef1 ==================== Find3M ==================== ============= FINISH: 11:13:38.95 ===============

Attachments:

Post #5
Try this one instead:

🖼Click to load external image (Posted Image) Please download Rootkit Unhooker and save it on your desktop.
  • Disable your security programs
  • Double click RKUnhookerLE.exe to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code, Files, and Code Hooks
  • Uncheck the rest, then click OK
  • When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  • Wait till the scanner has finished then go File > Save Report
  • Save the report somewhere you can find it. Click Close
  • Copy the entire contents of the report and paste it in your next reply.
Note - You may get this warning it is ok, just ignore it:

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Post #7
Syed516:

OK, thanks for trying. Please do this now:

🖼Click to load external image (Posted Image) Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - ComboFix will not run until AVG is uninstalled. This is because AVG falsely detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first. You may do this through Control Panel > Add/Remove Programs or you can use this tool for a more complete removal:

Download AppRemover from here saving it to your desktop.
  • Double click to run AppRemover
  • Follow the prompts to remove AVG
  • Reboot
Once you've removed AVG with this tool please continue with these instructions
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please include the following in your next post:
  • ComboFix log
Post #8
Hey murphy heres the log from combofix



ComboFix 10-11-11.01 - cp 11/11/2010 12:14:52.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1250.36.1033.18.1525.516 [GMT -5:00]
Running from: c:\users\[removed]\Downloads\ComboFix.exe
SP: Windows Defender *enabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\cp\AppData\Local\010112010146115119.xxe
c:\users\cp\AppData\Local\0101120101465198.xxe
c:\users\cp\AppData\Roaming\dkfjasdfshd.bat
c:\users\cp\AppData\Roaming\EurekaLog
c:\users\cp\AppData\Roaming\install
c:\users\cp\AppData\Roaming\Microsoft\stor.cfg
c:\users\cp\AppData\Roaming\Microsoft\svchost.exe
c:\users\cp\AppData\Roaming\Microsoft\Windows\shell.exe

.
((((((((((((((((((((((((( Files Created from 2010-10-11 to 2010-11-11 )))))))))))))))))))))))))))))))
.

2010-11-11 17:26 . 2010-11-11 17:26 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-11-11 17:08 . 2010-11-11 17:10 ——– d—–w- C:\32788R22FWJFW
2010-11-11 04:04 . 2010-11-11 04:12 ——– d—–w- C:\5c286ca3c051d87fabb34e222b
2010-11-11 03:54 . 2010-11-11 17:29 ——– d—–w- c:\users\cp\AppData\Local\PMB Files
2010-11-11 03:52 . 2010-11-11 03:52 ——– d—–w- c:\programdata\CanonIJPLM
2010-11-03 02:37 . 2010-11-05 14:05 ——– d—–w- c:\program files\Microsoft Application Virtualization Client
2010-11-03 02:22 . 2010-11-03 02:22 ——– d—–w- c:\programdata\Office Genuine Advantage
2010-11-03 02:07 . 2010-11-03 02:07 ——– d—–w- C:\PerfLogs
2010-11-03 00:50 . 2010-11-05 13:56 ——– d—–w- C:\d8a6dc64bfcbb7dce1
2010-11-03 00:41 . 2010-11-03 02:39 ——– d—–w- c:\users\cp\AppData\Roaming\TP
2010-10-15 07:01 . 2010-10-15 07:06 ——– d—–w- C:\226acdb74d97d907c29ef1

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-12-09 1232896]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-04-19 484904]
"WindowsWelcomeCenter"="oobefldr.dll" [2006-11-02 2159104]
"MsnMsgr"="c:\program files\MSN Messenger\MsnMsgr.Exe" [2007-09-05 6856704]
"ampmdm"="c:\program files\Altnet Music Plugin\AMPMDM.exe" [2010-03-11 422136]
"CollaborationHost"="c:\windows\system32\p2phost.exe" [2006-11-02 191488]
"Google Update"="c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe" [2010-06-15 136176]
"Pando Media Booster"="c:\program files\Pando Networks\Media Booster\PMB.exe" [2010-09-10 2969496]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2007-07-01 159744]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-06 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-06 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-06 138008]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-06-11 184320]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-03-01 472776]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-10 317128]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2006-10-17 1197648]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2010-06-03 1144104]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe [2006-10-23 40048]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Adobe Reader Synchronizer.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Reader Synchronizer.lnk
backup=c:\windows\pss\Adobe Reader Synchronizer.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ALUAlert]
2007-09-13 02:27 492912 —-a-w- c:\program files\Symantec\LiveUpdate\ALUNOTIFY.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Health Check Scheduler]
2007-03-12 18:54 50696 —-a-w- c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2005-02-17 06:11 49152 —-a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPAdvisor]
2007-03-20 22:23 1773568 —-a-w- c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2009-04-02 20:11 342312 —-a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OM2_Monitor]
2007-05-28 21:59 95800 —-a-w- c:\program files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QPService]
2007-03-29 00:45 176128 —-a-w- c:\program files\HP\QuickPlay\QPService.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-01-05 20:18 413696 —-a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Symantec PIF AlertEng]
2008-01-30 01:38 583048 —-a-w- c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
vvdsvc REG_MULTI_SZ vvdsvc

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-04-19 20:23 452136 —-a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder

2010-09-29 c:\windows\Tasks\File Helper.job
- c:\program files\File Helper\2.2.0.4\FileHelper.exe [2010-03-19 17:58]

2010-11-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-04-02 03:40]

2010-11-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-04-02 03:40]

2010-11-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2736683989-1077094646-2545883737-1000Core.job
- c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe [2010-09-02 20:45]

2010-11-11 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2736683989-1077094646-2545883737-1000UA.job
- c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe [2010-09-02 20:45]

2010-11-11 c:\windows\Tasks\User_Feed_Synchronization-{40F11DEB-DAD9-4B98-86C0-C3FE42B9D1E3}.job
- c:\windows\system32\msfeedssync.exe [2010-03-31 04:54]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
uInternet Settings,ProxyOverride = *.local
uInternet Settings,ProxyServer = http=127.0.0.1:50370
.
- - - - ORPHANS REMOVED - - - -

Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
HKLM-Run-SunJavaUpdateSched - c:\program files\Java\jre6\bin\jusched.exe
HKLM-Run-NPSStartup - (no file)
HKLM-Run-File Helper - c:\program files\File Helper\2.3.0.2\FileHelper.exe
MSConfigStartUp-Gamevance - c:\program files\Gamevance\gamevance32.exe
MSConfigStartUp-Steam - c:\program files\Steam\Steam.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-11 12:29
Windows 6.0.6000 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-11-11 12:32:59
ComboFix-quarantined-files.txt 2010-11-11 17:32

Pre-Run: 47,015,505,920 bytes free
Post-Run: 47,984,254,976 bytes free

- - End Of File - - C0A17314E279FFBB2DD24988625A7578
Post #9
Syed516:

🖼Click to load external image (Posted Image) Open Notepad Go to Start> All Programs> Accessories> Notepad ( this will only work with Notepad ) and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above DDS::

DDS::
uInternet Settings,ProxyOverride = *.local
uInternet Settings,ProxyServer = http=127.0.0.1:50370

Save this as CFScript to your desktop.

Then disable your security programs and drag the CFScript into ComboFix.exe as you see in the screenshot below.

[external image: Posted Image]


This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.

🖼Click to load external image (Posted Image) Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the results.
Please include the following in your next post:
  • ComboFix log
  • MBAM log
Post #10
Hey RpMcMurphy I just ran the scans and here are the logs

ComboFix 10-11-11.01 - cp 11/11/2010 19:24:51.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1250.36.1033.18.1525.863 [GMT -5:00]
Running from: c:\users\[removed]\Downloads\ComboFix.exe
Command switches used :: c:\users\cp\Desktop\CFScript.txt
SP: Windows Defender *enabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-10-12 to 2010-11-12 )))))))))))))))))))))))))))))))
.

2010-11-12 00:35 . 2010-11-12 00:35 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-11-11 04:04 . 2010-11-11 04:12 ——– d—–w- C:\5c286ca3c051d87fabb34e222b
2010-11-11 03:54 . 2010-11-11 17:37 ——– d—–w- c:\users\cp\AppData\Local\PMB Files
2010-11-11 03:52 . 2010-11-11 03:52 ——– d—–w- c:\programdata\CanonIJPLM
2010-11-03 02:37 . 2010-11-05 14:05 ——– d—–w- c:\program files\Microsoft Application Virtualization Client
2010-11-03 02:22 . 2010-11-03 02:22 ——– d—–w- c:\programdata\Office Genuine Advantage
2010-11-03 02:07 . 2010-11-03 02:07 ——– d—–w- C:\PerfLogs
2010-11-03 00:50 . 2010-11-05 13:56 ——– d—–w- C:\d8a6dc64bfcbb7dce1
2010-11-03 00:41 . 2010-11-03 02:39 ——– d—–w- c:\users\cp\AppData\Roaming\TP
2010-10-15 07:01 . 2010-10-15 07:06 ——– d—–w- C:\226acdb74d97d907c29ef1

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-12-09 1232896]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-04-19 484904]
"WindowsWelcomeCenter"="oobefldr.dll" [2006-11-02 2159104]
"MsnMsgr"="c:\program files\MSN Messenger\MsnMsgr.Exe" [2007-09-05 6856704]
"ampmdm"="c:\program files\Altnet Music Plugin\AMPMDM.exe" [2010-03-11 422136]
"CollaborationHost"="c:\windows\system32\p2phost.exe" [2006-11-02 191488]
"Google Update"="c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe" [2010-06-15 136176]
"Pando Media Booster"="c:\program files\Pando Networks\Media Booster\PMB.exe" [2010-09-10 2969496]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2007-07-01 159744]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-06 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-06 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-06 138008]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-06-11 184320]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-03-01 472776]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-10 317128]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2006-10-17 1197648]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2010-06-03 1144104]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe [2006-10-23 40048]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Adobe Reader Synchronizer.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Reader Synchronizer.lnk
backup=c:\windows\pss\Adobe Reader Synchronizer.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ALUAlert]
2007-09-13 02:27 492912 —-a-w- c:\program files\Symantec\LiveUpdate\ALUNOTIFY.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Health Check Scheduler]
2007-03-12 18:54 50696 —-a-w- c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2005-02-17 06:11 49152 —-a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPAdvisor]
2007-03-20 22:23 1773568 —-a-w- c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2009-04-02 20:11 342312 —-a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OM2_Monitor]
2007-05-28 21:59 95800 —-a-w- c:\program files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QPService]
2007-03-29 00:45 176128 —-a-w- c:\program files\HP\QuickPlay\QPService.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-01-05 20:18 413696 —-a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Symantec PIF AlertEng]
2008-01-30 01:38 583048 —-a-w- c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
vvdsvc REG_MULTI_SZ vvdsvc

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-04-19 20:23 452136 —-a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder

2010-09-29 c:\windows\Tasks\File Helper.job
- c:\program files\File Helper\2.2.0.4\FileHelper.exe [2010-03-19 17:58]

2010-11-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-04-02 03:40]

2010-11-12 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-04-02 03:40]

2010-11-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2736683989-1077094646-2545883737-1000Core.job
- c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe [2010-09-02 20:45]

2010-11-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2736683989-1077094646-2545883737-1000UA.job
- c:\users\cp\AppData\Local\Google\Update\GoogleUpdate.exe [2010-09-02 20:45]

2010-11-11 c:\windows\Tasks\User_Feed_Synchronization-{40F11DEB-DAD9-4B98-86C0-C3FE42B9D1E3}.job
- c:\windows\system32\msfeedssync.exe [2010-03-31 04:54]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-11 19:36
Windows 6.0.6000 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'Explorer.exe'(3804)
c:\program files\Hewlett-Packard\HP Advisor\Pillars\Market\MLDeskBand.dll
.
Completion time: 2010-11-11 19:40:00
ComboFix-quarantined-files.txt 2010-11-12 00:39
ComboFix2.txt 2010-11-11 17:32

Pre-Run: 47,695,486,976 bytes free
Post-Run: 47,675,297,792 bytes free

- - End Of File - - 918E5847D2210DA0334B67048B7E7783

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5096

Windows 6.0.6000
Internet Explorer 8.0.6001.18904

11/11/2010 9:31:49 PM
mbam-log-2010-11-11 (21-31-49).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 304373
Time elapsed: 1 hour(s), 41 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\Users\cp\AppData\Roaming\Microsoft\Windows\shell.exe.vir (Backdoor.Gbot) -> Quarantined and deleted successfully.
Post #11
Syed516:

How is your computer running now? Please do this next:

🖼Click to load external image (Posted Image) Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.
  • Go to this page.
  • Scroll down to where it says "Java Platform, Standard Edition."
  • Click the "Download JRE" button to the right.
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and AppletsTrace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.
🖼Click to load external image (Posted Image) Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
  • Once the update is complete, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, adware, dialers, and other riskware
    • Archives
    • E-mail databases
  • Click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View report… at the bottom.
  • Click the Save report… button.
  • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
Please include the following in your next post:
  • Kaspersky log
  • How is your computer running?
Post #12
I've downloaded the updated java however, I can't complete the kaspersky scan. It's saying successful scanning of your computer requires uninterrupted internet. I'm on a lap top, therefore I use a wireless internet could that be the reason why it's not letting me complete the scan? I've also disabled windows defender (the only anti virus program I have on my computer atm) Also, The computer is running smoother, I used to also get google redirects but they seem to have gone away now so it's looking good. Thank you so much for your help, I really appreciate it. Just let me know what I should do next and if theres another alternative way of running the kaspersky scan.
Post #13
Syed516:

It seems that something is wrong with the Kaspersky online scanner - please run this one instead:

🖼Click to load external image (Posted Image) Please run ESET Online Scanner
  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes click the Details tab.
  • Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.
Please include the following in your next post:
  • ESET log
Post #15
Syed516:

OK, let's do this instead:

🖼Click to load external image (Posted Image) Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.

🖼Click to load external image (Posted Image) Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Delete the following tools along with any other logs you saved from our work:
  • DDS
  • GMER
  • Rootkit Unhooker
🖼Click to load external image (Posted Image) Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
🖼Click to load external image (Posted Image) Reinstall an anti-virus program. Choose one, (but no more) reputable AV program. If you need help chosing one, this site has good information. Avast, Avira and Microsoft all offer free AV products.

Once you have chosen and installed an AV, run a full scan and let me know what the resulsts were.

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