no internet explorer

well internet explorer will not load acts like caught in a virus loop was warned about a bad virus on top of 2 trojans found would like to get help on this so i can wipe the virus off myself instead of taking it in

Hello greywolf281 and welcome to WhatTheTech. Please follow these guidelines while we work on your PC:

• Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
• Please do not run any scans or install/uninstall any applications without being directed to do so.
• Any underlined text in my posts indicates a clickable link.
• If you have any questions at all, please stop and ask before proceeding.

🖼Click to load external image (Posted Image) Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.pif

• Disable any script blocking protection (How to Disable your Security Programs)
• Double click DDS icon to run the tool (may take up to 3 minutes to run)
• When done, DDS.txt will open.
• After a few moments, attach.txt will open in a second window.
• Save both reports to your desktop.

—————————————————

• Post the contents of the DDS.txt report in your next reply
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

🖼Click to load external image (Posted Image) Download GMER Rootkit Scanner from here to your desktop.

• Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  
  [external image: Posted Image]
  Click the image to enlarge it
  
  
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

If you have trouble running GEMR:

• Make sure that your security software is disabled
• Uncheck the box next to "Files" this time also
• If you still can't run it, try in the Safe Mode

Please include the following in your next post:

• DDS.txt and Attach.txt logs
• GMER log

📎DDS.txt 📎Attach.txt

greywolf281:

🖼Click to load external image (Posted Image) Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

——————————————————————–
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
——————————————————————–

Double click on ComboFix.exe & follow the prompts.

• If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
• When finished, it will produce a report for you.

.
Please include the following in your next post:

• ComboFix log

greywolf281:

🖼Click to load external image (Posted Image) Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform Quick Scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please post the results.

🖼Click to load external image (Posted Image) Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.

3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.

• Once the update is complete, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, adware, dialers, and other riskware
  • Archives
  • E-mail databases
• Click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View report… at the bottom.
• Click the Save report… button.
• Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply

Please include the following in your next post:

• MBAM log
• Kaspersky log

kaspersky says comp not compatible for down load

greywolf281:

Try this one instead:

🖼Click to load external image (Posted Image) Please run ESET Online Scanner

• Place a check mark in the box YES, I accept the Terms Of Use
• Click the Start button.
• Now click the Install button.
• Click Start. The scanner engine will initialize and update.
• Do Not place a check mark in the box beside Remove found threats.
• Click the Scan button. The scan will now run, please be patient.
• When the scan finishes click the Details tab.
• Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.

Please include the following in your next post:

• ESET log
• How is the computer now?

greywolf281:

How is your computer running now?

🖼Click to load external image (Posted Image) P2P - I see you have used P2P software (uTorrent, BTDNA, BitTorrent, Limewire) on your machine in the past. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to malware infections. Please see this post for more information.

🖼Click to load external image (Posted Image) Open Notepad Go to Start> All Programs> Accessories> Notepad ( this will only work with Notepad ) and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above File::

File::
C:\Users\Admin\Documents\LimeWire\Saved\sweet quick joey small.mp3
C:\Users\Admin\Documents\LimeWire\Saved\The Yardbirds - Pretty girls.mp3
C:\Users\Admin\Documents\LimeWire\Saved\The Youngbloods - Get together.mp3
C:\Users\Admin\Music\shared\Andy Kim - Baby I love you.mp3
C:\Users\Admin\Music\shared\New Christy Minstrels - We Need a Little Christmas.mp3
C:\Users\Admin\Music\shared\rare earth one world.mp3
C:\Users\Admin\Music\shared\Searchers - Goodbye my love.mp3
C:\Users\Admin\Music\shared\Staple Singers - If You're Ready.mp3
C:\Users\Admin\Music\shared\Staple Singers - Respect Yourself.mp3
C:\Users\Admin\Music\shared\Tower of Power - Come on with it.mp3

Save this as CFScript to your desktop.

Then disable your security programs and drag the CFScript into ComboFix.exe as you see in the screenshot below.

[external image: Posted Image]


This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.

Please include the following in your next post:

• ComboFix log
• How is the computer now?

i don't see the combofix.exe. where is it located? no icon shows.

It looks like you didn't save it to your desktop as you were instructed. It is here instead: c:\users\Admin\Downloads\ComboFix.exe

Please move it to your desktop and continue.

📎combofix_log_2.txt computer runs good but i.e still runs in loop should i remove and reinstall?