Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:54:39 AM, on 10/30/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18975)
Boot mode: Normal
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
[external image: Posted Image]
Please download GMER from one of the following locations, and save it to your desktop:
Main Mirror This version will download a randomly named file (Recommended)
Zip Mirror This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
Extract the contents of the zipped file to desktop (applicable only to Zip mirror) .
Double click [external image: Posted Image] or [external image: Posted Image] on your desktop.
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO. [external image: Posted Image]
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Download OTL to your Desktop
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click on Minimal Output at the top
Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
Double click inside the Custom Scan box at the bottom
A window will appear saying "Click Ok to load a custom scan from a file or Cancel to cancel"
Click the Ok button and navigate to the file scan.txt which we just saved to your desktop
Select scan.txt and click Open. Writing will now appear under the Custom Scan box
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
OTL Extras logfile created on: 11/3/2010 8:10:52 AM - Run 1
OTL by OldTimer - Version 3.2.17.2 Folder = C:\Users\mom\Downloads
64bit-Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18975)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
4.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 25.00% Memory free
8.00 Gb Paging File | 4.00 Gb Available in Paging File | 44.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 450.69 Gb Total Space | 302.00 Gb Free Space | 67.01% Space Free | Partition Type: NTFS
Drive D: | 15.00 Gb Total Space | 4.75 Gb Free Space | 31.69% Space Free | Partition Type: NTFS
Drive K: | 465.65 Gb Total Space | 431.12 Gb Free Space | 92.59% Space Free | Partition Type: FAT32
Computer Name: BIG-COMPUTER | User Name: mom | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
========== HKEY_LOCAL_MACHINE Uninstall List ==========
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{04733561-F8BB-3350-54F3-C2DA19128DCC}" = ATI Catalyst Install Manager
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{26A24AE4-039D-4CA4-87B4-2F86416013FF}" = Java™ 6 Update 13 (64-bit)
"{33EB1061-ABF1-4470-A540-32E97A610536}" = Apple Mobile Device Support
"{5F02C14D-A630-4771-8409-0BA89FCCA8D6}" = iTunes
"{838F7AB2-5DFE-60B3-1030-43ACC3454CD2}" = ccc-utility64
"{8AB5E15C-BDCB-7A93-9DBF-19C2DF39D0C7}" = ccc-utility64
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9F560BEB-021F-43AC-825F-AA60442D8DE4}" = 64 Bit HP CIO Components Installer
"{B22C19AE-6A67-4f28-B541-5AE72FB17A25}" = HP Photosmart All-In-One Software 9.0
"{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}" = Bonjour
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F6CB42B9-F033-4152-8813-FF11DA8E6A78}" = Dell Dock
"Creative OA002" = Monitor Webcam Driver (1.01.02.0804)
"HP Imaging Device Functions" = HP Imaging Device Functions 9.0
"HP Photosmart Essential" = HP Photosmart Essential 2.01
"HP Solution Center & Imaging Support Tools" = HP Solution Center 9.0
"HPExtendedCapabilities" = HP Customer Participation Program 9.0
"HPOCR" = HP OCR Software 9.0
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"PROSet" = Intel® Network Connections Drivers
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{001E7FB6-BB6B-4ED0-BEDC-B5404ED96D4E}" = DocProc
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{020D8396-D6D9-4B53-A9A1-83C47E2E27AA}" = Windows Live Call
"{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}" = Microsoft Visual C++ 2005 Redistributable
"{053C30EA-D4C6-47A0-8537-8D231D9BE873}" = DELL0703
"{055EE59D-217B-43A7-ABFF-507B966405D8}" = ATI Catalyst Control Center
"{08E81ABD-79F7-49C2-881F-FD6CB0975693}" = Roxio Creator Data
"{09760D42-E223-42AD-8C3E-55B47D0DDAC3}" = Roxio Creator DE
"{0AAA9C97-74D4-47CE-B089-0B147EF3553C}" = Windows Live Messenger
"{0DB1C665-97DD-F405-1D03-60ED1DA95510}" = Catalyst Control Center Graphics Previews Vista
"{0DFB3DE8-65B9-44FF-AA0A-3BECC5A2BFD1}" = Adobe Flash Player 10 Plugin
"{0ED7EE95-6A97-47AA-AD73-152C08A15B04}" = Dell DataSafe Local Backup
"{105CA5BB-9F30-149D-1AD4-144040CB3C1B}" = Catalyst Control Center Localization Spanish
"{1088F929-91D9-4FD5-8AE8-E9593CD47CD7}" = Nancy Drew: Ransom of the Seven Ships
"{10E1E87C-656C-4D08-86D6-5443D28583BE}" = TrayApp
"{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}" = Dell DataSafe Online
"{13F00518-807A-4B3A-83B0-A7CD90F3A398}" = MarketResearch
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1753255A-0AEB-4220-8C75-607B73F0C133}" = Copy
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}" = Roxio Creator Tools
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216013FF}" = Java™ 6 Update 20
"{29521505-F489-4822-ADFA-32C6DEE4F114}" = TurboTax 2008 WinPerUserEducation
"{29FA38B4-0AE4-4D0D-8A51-6165BB990BB0}" = WebReg
"{2B4C7E1E-E446-4740-ADB5-9842E742EE8A}" = Windows Live Toolbar
"{2BEF1AF7-845D-78AE-D826-A87E8CDB0E7F}" = CCC Help Chinese Standard
"{2F28B3C9-2C89-4206-8B33-8ADC9577C49B}" = Scan
"{2FF34494-2AD7-4210-8DCA-1EB5D39EF736}" = Program
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{35C03C04-3F1F-42C2-A989-A757EE691F65}" = McAfee VirusScan Enterprise
"{360EDFB0-EAA2-012B-AD16-000000000000}" = TurboTax 2009 wcaiper
"{3881DB80-EAA2-012B-ADAE-000000000000}" = TurboTax 2009 WinPerFedFormset
"{38975F50-EAA2-012B-ADB4-000000000000}" = TurboTax 2009 WinPerReleaseEngine
"{38A34630-EAA2-012B-ADB6-000000000000}" = TurboTax 2009 WinPerTaxSupport
"{3AC785C0-EAA2-012B-AE3B-000000000000}" = TurboTax 2009 wneiper
"{3B0F52AC-EF5C-4831-B221-06C782E41280}" = Quicken 2008
"{3C36015E-F0F6-43D7-58ED-F4210D355CF9}" = Catalyst Control Center Localization Turkish
"{3C5A81D0-EAA2-012B-AE9F-000000000000}" = TurboTax 2009 wrapper
"{3FE799B6-6493-AD47-A5FA-F3FE144C7EF0}" = Catalyst Control Center HydraVision Full
"{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD
"{44033AD6-17D0-3611-1D73-2791646B0892}" = CCC Help Portuguese
"{44CDBD1B-89FB-4E02-8319-2A4C550F664A}" = RTC Client API v1.2
"{47244975-454F-770B-79C1-0A705F17AA68}" = Catalyst Control Center Localization Chinese Standard
"{487B0B9B-DCD4-440D-89A0-A6EDE1A545A3}" = HPSSupply
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}" = Junk Mail filter update
"{4C4759BE-2BA4-2DA7-58F6-E5188062E6EB}" = CCC Help French
"{4D125AFC-0817-C6AC-B225-3C4E6EDB696D}" = CCC Help Japanese
"{505DF7A3-88D5-4DD6-9AD5-C98C2ED0CEC4}" = Windows Live Sign-in Assistant
"{543E938C-BDC4-4933-A612-01293996845F}" = UnloadSupport
"{57D57F9A-0CED-61D0-B3C6-75A874CB9F4D}" = Skins
"{58F58158-8DFE-31DA-AC1F-7E5D89A0F74F}" = Google Talk Plugin
"{5E0322C6-8CA9-A4BD-E9DC-CC8D8E7CB99E}" = Catalyst Control Center Graphics Previews Common
"{5F06BE49-28E6-771F-A57A-7AC8C97F38E1}" = Catalyst Control Center Core Implementation
"{60E5FF66-3F28-148C-8EE0-CE623C26233D}" = Catalyst Control Center Localization Portuguese
"{63C1109E-D977-49ED-BCE3-D00D0BF187D6}" = Windows Live Mail
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{672BEEF8-6C95-8F97-74D4-BDF37412437B}" = CCC Help Spanish
"{67635FB6-2F63-4FFB-830B-D4C01597EBA4}" = Microsoft Office Suite Activation Assistant
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6A92E5C5-0578-443D-91F3-92ECE5F2CAE2}" = Windows Live Writer
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}" = Roxio Creator Audio
"{746F3251-0E32-08E4-D18F-43794D57588D}" = Catalyst Control Center Localization Italian
"{7570F1CA-016D-46AC-B586-CD74645EFB52}" = TurboTax 2008 WinPerFedFormset
"{75C89AB1-F888-6B0B-6BB4-A06ED4BDDFC0}" = Catalyst Control Center Graphics Full Existing
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{797EE0CA-8165-405C-B5CE-F11EC20F1BB0}" = Microsoft VC9 runtime libraries
"{7C7088C6-6347-150C-AEF4-A3190FF2F5AA}" = Catalyst Control Center Localization Hungarian
"{7CF7894B-D52C-F9E5-2ABF-DB6756CE21AC}" = CCC Help Turkish
"{7D21905A-5DB7-2F4C-4E97-80F352D2C3A9}" = Catalyst Control Center Graphics Previews Vista
"{7D564241-C246-4C34-A7E5-918C7D4E892D}" = BlackBerry Desktop Software 4.2.1
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{7EDFEE8E-F4F2-CB4E-618B-846D4A95CAC8}" = CCC Help Chinese Traditional
"{8214D5AF-8BA8-3551-A859-5EBDBD30D2FA}" = Catalyst Control Center Core Implementation
"{824D3839-DAA1-4315-A822-7AE3E620E528}" = VideoToolkit01
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{8380D40E-291B-144A-554F-4877F4B439DB}" = Catalyst Control Center InstallProxy
"{8389382B-53BA-4A87-8854-91E3D80A5AC7}" = HP Photosmart Essential2.01
"{85693740-CB33-8E46-D05A-22EEAC2C14C3}" = Catalyst Control Center Graphics Full New
"{8587A68A-BF5F-9492-228C-FACFDBA1A4F4}" = CCC Help Hungarian
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{88214092-836F-4E22-A5AC-569AC9EE6A0F}" = TurboTax 2008 WinPerReleaseEngine
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A0D9C6B-ACB8-738E-2D1A-B437E2CF36B6}" = Catalyst Control Center Graphics Full Existing
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8B6E99D9-A66F-4C89-84D7-5EEE4B2B9CF0}" = Monitor Webcam
"{8C6027FD-53DC-446D-BB75-CACD7028A134}" = HP Update
"{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}" = Choice Guard
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{91120000-0019-0000-0000-0000000FF1CE}" = Microsoft Office Publisher 2007
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91130409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Basic Edition 2003
"{91155C7C-3404-C96D-78DA-E1D6AF73F6DA}" = Catalyst Control Center Graphics Full New
"{93F54611-2701-454e-94AB-623F458D9E6B}" = DeviceDiscovery
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{981029E0-7FC9-4CF3-AB39-6F133621921A}" = Skype Toolbars
"{98177940-C048-4831-A279-F3888B1E2C7F}" = InstallMgr
"{9BD9026D-C3C6-0C40-9FD2-DD95A24CDEB2}" = Catalyst Control Center Localization French
"{9C9CEB9D-53FD-49A7-85D2-FE674F72F24E}" = Microsoft Search Enhancement Pack
"{9E5A03E3-6246-4920-9630-0527D5DA9B07}" = AnswerWorks 5.0 English Runtime
"{A036E231-5A03-4d63-94F6-7864CC77EC48}" = PS_AIO_ProductContext
"{A0422738-2E4A-B01F-D19E-ED0379A3C3CC}" = CCC Help English
"{A8AC89BA-D8CB-4372-9743-1C54D23286B0}" = MSN Toolbar
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9668246-FB70-4103-A1E3-66C9BC2EFB49}" = Dell DataSafe Local Backup - Support Software
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.0
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{ACE0BCCF-27A6-C275-0318-651F6388882F}" = CCC Help German
"{AEA07F97-9088-497c-8821-0F36BD5DC251}" = HPProductAssistant
"{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}" = AIO_Scan
"{B040FEFE-B45F-4e30-B3C6-035F53F544A9}" = c4200_Help
"{B1DB1AD8-C07E-4052-81A1-D2930232BA70}" = TurboTax 2008 wrapper
"{B23726CF-68BF-41A6-A4EB-72F12F87FE05}" = TurboTax 2008 WinPerTaxSupport
"{B471481F-8743-85EF-B551-45ED91BEEE76}" = Catalyst Control Center Graphics Previews Common
"{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}" = Roxio Creator Copy
"{B6EF6DCE-078E-4952-A7FA-352A9C349EB0}" = MSN Toolbar
"{B7148D71-0A8F-4501-96B4-4E1CC67F874E}" = Microsoft Default Manager
"{B935C985-A17F-484B-8470-09E4FC27DC26}" = Dell-eBay
"{B9F3A6E6-9C77-4535-9ED9-B16C1EBDFEC2}" = C4200
"{BCD6CD1A-0DBE-412E-9F25-3B500D1E6BA1}" = SolutionCenter
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}" = The Sims™ 3
"{C4124E95-5061-4776-8D5D-E3D931C778E1}" = Microsoft VC9 runtime libraries
"{C4B556FF-ABE6-8FBE-EF7A-909F72492DA8}" = CCC Help Korean
"{C874DC88-F5E2-D566-2880-22A2FDA0C69C}" = CCC Help English
"{CA06B6B3-A775-50D6-3031-53C40A5202A6}" = Catalyst Control Center Localization Chinese Traditional
"{D0338BF1-DD06-8565-48A1-C8F3F991B959}" = Catalyst Control Center Localization Japanese
"{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}" = Destination Component
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.2
"{D259350E-936C-C6C0-5FDF-B6B4B95731ED}" = Catalyst Control Center Graphics Light
"{D3B1C799-CB73-42DE-BA0F-2344793A095C}" = Catalyst Control Center - Branding
"{D719E8F1-6931-40b4-AC0B-5FE2C097F995}" = C4200_doccd
"{D81230AD-71DF-CFCB-CD05-52CFF26F8634}" = Catalyst Control Center Localization Korean
"{D9D754A1-EAC5-406C-A28B-C49B1E846711}" = Windows Live Essentials
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}" = AnswerWorks 5.0 English Runtime
"{E2662C24-B31E-4349-A084-32EB76E8B760}" = BufferChm
"{E39A3770-3DDE-404c-B91F-3522947874A3}" = PS_AIO_Software_min
"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center (Support Software)
"{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
"{E4A185BB-8E95-6FA7-2637-C9E4768DE2C3}" = ccc-core-static
"{E5F1AAA6-C0C8-326C-CAD2-B413CE1F5512}" = Catalyst Control Center Localization German
"{E62FFFA6-DCBC-189B-443E-D10A44901385}" = CCC Help Italian
"{E6D9BC25-0DBC-4368-8E4A-7DEE80661CD9}" = TurboTax 2008 WinPerProgramHelp
"{E96A2C11-1139-7A34-C529-4D21832A34F6}" = Catalyst Control Center Graphics Light
"{E9C18EBD-85BE-47D0-AA73-3FEDCC976B04}" = Toolbox
"{EB900AF8-CC61-4E15-871B-98D1EA3E8025}" = QuickTime
"{ED439A64-F018-4DD4-8BA5-328D85AB09AB}" = Roxio Creator DE
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F226C1DA-66D7-4ABC-86B5-3F978A660EBF}" = AOL Mail and AIM Gadget
"{F66A31D9-7831-4FBA-BA02-C411C0047CC5}" = Dell Remote Access
"{F69E83CF-B440-43F8-89E6-6EA80712109B}" = Windows Live Communications Platform
"{F72E2DDC-3DB8-4190-A21D-63883D955FE7}" = PSSWCORE
"{F73A5B18-EB75-4B2C-B32D-9457576E2417}" = Windows Live Photo Gallery
"{FA4FA322-5C90-4d2b-A019-9E588273DED5}" = PS_AIO_Software
"{FD8D8B04-BEAD-4A55-AA1D-62D2373E7DEA}" = Status
"{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}" = Windows Live Sync
"Adobe AIR" = Adobe AIR
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"AOL Toolbar for Firefox" = AOL Toolbar for Firefox
"AOL Uninstaller" = AOL Uninstaller (Choose which Products to Remove)
"BlackBerry_{7D564241-C246-4C34-A7E5-918C7D4E892D}" = BlackBerry Desktop Software 4.2.1
"Carbonite Setup Lite" = Carbonite Online Backup Setup
"CCleaner" = CCleaner
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Dell Video Chat" = Dell Video Chat
"Dell Webcam Central" = Dell Webcam Central
"EKS Sherlock 5.0" = EKS Sherlock 5.0
"Google Chrome" = Google Chrome
"GoToAssist" = GoToAssist 8.0.0.514
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"LimeWire" = LimeWire 5.5.14
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Mozilla Firefox (3.6.2)" = Mozilla Firefox (3.6.2)
"Office8.0" = Microsoft Office 97, Professional Edition
"PUBLISHERR" = Microsoft Office Publisher 2007
"ShapeCollage" = Shape Collage
"SoftwareUpdUtility" = Download Updater (AOL LLC)
"TurboTax 2008" = TurboTax 2008
"TurboTax 2009" = TurboTax 2009
"ViewpointMediaPlayer" = Viewpoint Media Player
"Walmart MP3 Music Downloads" = Walmart MP3 Music Downloads
"WildTangent dell Master Uninstall" = WildTangent Games
"WinLiveSuite_Wave3" = Windows Live Essentials
"Yahoo! Companion" = Yahoo! Toolbar
"Yahoo! Software Update" = Yahoo! Software Update
========== HKEY_CURRENT_USER Uninstall List ==========
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:07 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:08 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/3/2010 2:04:56 AM | Computer Name = Big-Computer | Source = Application Hang | ID = 1002
Description = The program SETUP.EXE version 12.0.4518.1014 stopped interacting with
Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 8a74 Start Time: 01cb7b1a3d9d5b80 Termination Time: 4
Error - 11/3/2010 2:06:22 AM | Computer Name = Big-Computer | Source = Application Hang | ID = 1002
Description = The program WINWORD.EXE version 12.0.4518.1014 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 8930 Start Time: 01cb7b1a2562f700 Termination Time: 2
Error - 11/3/2010 3:14:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/3/2010 3:17:27 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
[ Dell Events ]
Error - 9/26/2010 2:38:47 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 9/26/2010 2:38:47 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 1:55:48 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 1:55:49 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 3:31:07 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
[ System Events ]
Error - 11/3/2010 1:10:01 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:21:03 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:32:08 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:42:05 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:52:34 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:02:46 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:13:30 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:24:35 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:35:37 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 3:17:12 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
< End of report >
OTL Extras logfile created on: 11/3/2010 8:10:52 AM - Run 1
OTL by OldTimer - Version 3.2.17.2 Folder = C:\Users\mom\Downloads
64bit-Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18975)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
4.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 25.00% Memory free
8.00 Gb Paging File | 4.00 Gb Available in Paging File | 44.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 450.69 Gb Total Space | 302.00 Gb Free Space | 67.01% Space Free | Partition Type: NTFS
Drive D: | 15.00 Gb Total Space | 4.75 Gb Free Space | 31.69% Space Free | Partition Type: NTFS
Drive K: | 465.65 Gb Total Space | 431.12 Gb Free Space | 92.59% Space Free | Partition Type: FAT32
Computer Name: BIG-COMPUTER | User Name: mom | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
========== HKEY_LOCAL_MACHINE Uninstall List ==========
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{04733561-F8BB-3350-54F3-C2DA19128DCC}" = ATI Catalyst Install Manager
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{26A24AE4-039D-4CA4-87B4-2F86416013FF}" = Java™ 6 Update 13 (64-bit)
"{33EB1061-ABF1-4470-A540-32E97A610536}" = Apple Mobile Device Support
"{5F02C14D-A630-4771-8409-0BA89FCCA8D6}" = iTunes
"{838F7AB2-5DFE-60B3-1030-43ACC3454CD2}" = ccc-utility64
"{8AB5E15C-BDCB-7A93-9DBF-19C2DF39D0C7}" = ccc-utility64
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9F560BEB-021F-43AC-825F-AA60442D8DE4}" = 64 Bit HP CIO Components Installer
"{B22C19AE-6A67-4f28-B541-5AE72FB17A25}" = HP Photosmart All-In-One Software 9.0
"{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}" = Bonjour
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F6CB42B9-F033-4152-8813-FF11DA8E6A78}" = Dell Dock
"Creative OA002" = Monitor Webcam Driver (1.01.02.0804)
"HP Imaging Device Functions" = HP Imaging Device Functions 9.0
"HP Photosmart Essential" = HP Photosmart Essential 2.01
"HP Solution Center & Imaging Support Tools" = HP Solution Center 9.0
"HPExtendedCapabilities" = HP Customer Participation Program 9.0
"HPOCR" = HP OCR Software 9.0
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"PROSet" = Intel® Network Connections Drivers
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{001E7FB6-BB6B-4ED0-BEDC-B5404ED96D4E}" = DocProc
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{020D8396-D6D9-4B53-A9A1-83C47E2E27AA}" = Windows Live Call
"{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}" = Microsoft Visual C++ 2005 Redistributable
"{053C30EA-D4C6-47A0-8537-8D231D9BE873}" = DELL0703
"{055EE59D-217B-43A7-ABFF-507B966405D8}" = ATI Catalyst Control Center
"{08E81ABD-79F7-49C2-881F-FD6CB0975693}" = Roxio Creator Data
"{09760D42-E223-42AD-8C3E-55B47D0DDAC3}" = Roxio Creator DE
"{0AAA9C97-74D4-47CE-B089-0B147EF3553C}" = Windows Live Messenger
"{0DB1C665-97DD-F405-1D03-60ED1DA95510}" = Catalyst Control Center Graphics Previews Vista
"{0DFB3DE8-65B9-44FF-AA0A-3BECC5A2BFD1}" = Adobe Flash Player 10 Plugin
"{0ED7EE95-6A97-47AA-AD73-152C08A15B04}" = Dell DataSafe Local Backup
"{105CA5BB-9F30-149D-1AD4-144040CB3C1B}" = Catalyst Control Center Localization Spanish
"{1088F929-91D9-4FD5-8AE8-E9593CD47CD7}" = Nancy Drew: Ransom of the Seven Ships
"{10E1E87C-656C-4D08-86D6-5443D28583BE}" = TrayApp
"{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}" = Dell DataSafe Online
"{13F00518-807A-4B3A-83B0-A7CD90F3A398}" = MarketResearch
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1753255A-0AEB-4220-8C75-607B73F0C133}" = Copy
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}" = Roxio Creator Tools
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216013FF}" = Java™ 6 Update 20
"{29521505-F489-4822-ADFA-32C6DEE4F114}" = TurboTax 2008 WinPerUserEducation
"{29FA38B4-0AE4-4D0D-8A51-6165BB990BB0}" = WebReg
"{2B4C7E1E-E446-4740-ADB5-9842E742EE8A}" = Windows Live Toolbar
"{2BEF1AF7-845D-78AE-D826-A87E8CDB0E7F}" = CCC Help Chinese Standard
"{2F28B3C9-2C89-4206-8B33-8ADC9577C49B}" = Scan
"{2FF34494-2AD7-4210-8DCA-1EB5D39EF736}" = Program
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{35C03C04-3F1F-42C2-A989-A757EE691F65}" = McAfee VirusScan Enterprise
"{360EDFB0-EAA2-012B-AD16-000000000000}" = TurboTax 2009 wcaiper
"{3881DB80-EAA2-012B-ADAE-000000000000}" = TurboTax 2009 WinPerFedFormset
"{38975F50-EAA2-012B-ADB4-000000000000}" = TurboTax 2009 WinPerReleaseEngine
"{38A34630-EAA2-012B-ADB6-000000000000}" = TurboTax 2009 WinPerTaxSupport
"{3AC785C0-EAA2-012B-AE3B-000000000000}" = TurboTax 2009 wneiper
"{3B0F52AC-EF5C-4831-B221-06C782E41280}" = Quicken 2008
"{3C36015E-F0F6-43D7-58ED-F4210D355CF9}" = Catalyst Control Center Localization Turkish
"{3C5A81D0-EAA2-012B-AE9F-000000000000}" = TurboTax 2009 wrapper
"{3FE799B6-6493-AD47-A5FA-F3FE144C7EF0}" = Catalyst Control Center HydraVision Full
"{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD
"{44033AD6-17D0-3611-1D73-2791646B0892}" = CCC Help Portuguese
"{44CDBD1B-89FB-4E02-8319-2A4C550F664A}" = RTC Client API v1.2
"{47244975-454F-770B-79C1-0A705F17AA68}" = Catalyst Control Center Localization Chinese Standard
"{487B0B9B-DCD4-440D-89A0-A6EDE1A545A3}" = HPSSupply
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}" = Junk Mail filter update
"{4C4759BE-2BA4-2DA7-58F6-E5188062E6EB}" = CCC Help French
"{4D125AFC-0817-C6AC-B225-3C4E6EDB696D}" = CCC Help Japanese
"{505DF7A3-88D5-4DD6-9AD5-C98C2ED0CEC4}" = Windows Live Sign-in Assistant
"{543E938C-BDC4-4933-A612-01293996845F}" = UnloadSupport
"{57D57F9A-0CED-61D0-B3C6-75A874CB9F4D}" = Skins
"{58F58158-8DFE-31DA-AC1F-7E5D89A0F74F}" = Google Talk Plugin
"{5E0322C6-8CA9-A4BD-E9DC-CC8D8E7CB99E}" = Catalyst Control Center Graphics Previews Common
"{5F06BE49-28E6-771F-A57A-7AC8C97F38E1}" = Catalyst Control Center Core Implementation
"{60E5FF66-3F28-148C-8EE0-CE623C26233D}" = Catalyst Control Center Localization Portuguese
"{63C1109E-D977-49ED-BCE3-D00D0BF187D6}" = Windows Live Mail
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{672BEEF8-6C95-8F97-74D4-BDF37412437B}" = CCC Help Spanish
"{67635FB6-2F63-4FFB-830B-D4C01597EBA4}" = Microsoft Office Suite Activation Assistant
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6A92E5C5-0578-443D-91F3-92ECE5F2CAE2}" = Windows Live Writer
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}" = Roxio Creator Audio
"{746F3251-0E32-08E4-D18F-43794D57588D}" = Catalyst Control Center Localization Italian
"{7570F1CA-016D-46AC-B586-CD74645EFB52}" = TurboTax 2008 WinPerFedFormset
"{75C89AB1-F888-6B0B-6BB4-A06ED4BDDFC0}" = Catalyst Control Center Graphics Full Existing
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{797EE0CA-8165-405C-B5CE-F11EC20F1BB0}" = Microsoft VC9 runtime libraries
"{7C7088C6-6347-150C-AEF4-A3190FF2F5AA}" = Catalyst Control Center Localization Hungarian
"{7CF7894B-D52C-F9E5-2ABF-DB6756CE21AC}" = CCC Help Turkish
"{7D21905A-5DB7-2F4C-4E97-80F352D2C3A9}" = Catalyst Control Center Graphics Previews Vista
"{7D564241-C246-4C34-A7E5-918C7D4E892D}" = BlackBerry Desktop Software 4.2.1
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{7EDFEE8E-F4F2-CB4E-618B-846D4A95CAC8}" = CCC Help Chinese Traditional
"{8214D5AF-8BA8-3551-A859-5EBDBD30D2FA}" = Catalyst Control Center Core Implementation
"{824D3839-DAA1-4315-A822-7AE3E620E528}" = VideoToolkit01
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{8380D40E-291B-144A-554F-4877F4B439DB}" = Catalyst Control Center InstallProxy
"{8389382B-53BA-4A87-8854-91E3D80A5AC7}" = HP Photosmart Essential2.01
"{85693740-CB33-8E46-D05A-22EEAC2C14C3}" = Catalyst Control Center Graphics Full New
"{8587A68A-BF5F-9492-228C-FACFDBA1A4F4}" = CCC Help Hungarian
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{88214092-836F-4E22-A5AC-569AC9EE6A0F}" = TurboTax 2008 WinPerReleaseEngine
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A0D9C6B-ACB8-738E-2D1A-B437E2CF36B6}" = Catalyst Control Center Graphics Full Existing
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8B6E99D9-A66F-4C89-84D7-5EEE4B2B9CF0}" = Monitor Webcam
"{8C6027FD-53DC-446D-BB75-CACD7028A134}" = HP Update
"{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}" = Choice Guard
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{91120000-0019-0000-0000-0000000FF1CE}" = Microsoft Office Publisher 2007
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91130409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Basic Edition 2003
"{91155C7C-3404-C96D-78DA-E1D6AF73F6DA}" = Catalyst Control Center Graphics Full New
"{93F54611-2701-454e-94AB-623F458D9E6B}" = DeviceDiscovery
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{981029E0-7FC9-4CF3-AB39-6F133621921A}" = Skype Toolbars
"{98177940-C048-4831-A279-F3888B1E2C7F}" = InstallMgr
"{9BD9026D-C3C6-0C40-9FD2-DD95A24CDEB2}" = Catalyst Control Center Localization French
"{9C9CEB9D-53FD-49A7-85D2-FE674F72F24E}" = Microsoft Search Enhancement Pack
"{9E5A03E3-6246-4920-9630-0527D5DA9B07}" = AnswerWorks 5.0 English Runtime
"{A036E231-5A03-4d63-94F6-7864CC77EC48}" = PS_AIO_ProductContext
"{A0422738-2E4A-B01F-D19E-ED0379A3C3CC}" = CCC Help English
"{A8AC89BA-D8CB-4372-9743-1C54D23286B0}" = MSN Toolbar
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9668246-FB70-4103-A1E3-66C9BC2EFB49}" = Dell DataSafe Local Backup - Support Software
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.0
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{ACE0BCCF-27A6-C275-0318-651F6388882F}" = CCC Help German
"{AEA07F97-9088-497c-8821-0F36BD5DC251}" = HPProductAssistant
"{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}" = AIO_Scan
"{B040FEFE-B45F-4e30-B3C6-035F53F544A9}" = c4200_Help
"{B1DB1AD8-C07E-4052-81A1-D2930232BA70}" = TurboTax 2008 wrapper
"{B23726CF-68BF-41A6-A4EB-72F12F87FE05}" = TurboTax 2008 WinPerTaxSupport
"{B471481F-8743-85EF-B551-45ED91BEEE76}" = Catalyst Control Center Graphics Previews Common
"{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}" = Roxio Creator Copy
"{B6EF6DCE-078E-4952-A7FA-352A9C349EB0}" = MSN Toolbar
"{B7148D71-0A8F-4501-96B4-4E1CC67F874E}" = Microsoft Default Manager
"{B935C985-A17F-484B-8470-09E4FC27DC26}" = Dell-eBay
"{B9F3A6E6-9C77-4535-9ED9-B16C1EBDFEC2}" = C4200
"{BCD6CD1A-0DBE-412E-9F25-3B500D1E6BA1}" = SolutionCenter
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}" = The Sims™ 3
"{C4124E95-5061-4776-8D5D-E3D931C778E1}" = Microsoft VC9 runtime libraries
"{C4B556FF-ABE6-8FBE-EF7A-909F72492DA8}" = CCC Help Korean
"{C874DC88-F5E2-D566-2880-22A2FDA0C69C}" = CCC Help English
"{CA06B6B3-A775-50D6-3031-53C40A5202A6}" = Catalyst Control Center Localization Chinese Traditional
"{D0338BF1-DD06-8565-48A1-C8F3F991B959}" = Catalyst Control Center Localization Japanese
"{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}" = Destination Component
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.2
"{D259350E-936C-C6C0-5FDF-B6B4B95731ED}" = Catalyst Control Center Graphics Light
"{D3B1C799-CB73-42DE-BA0F-2344793A095C}" = Catalyst Control Center - Branding
"{D719E8F1-6931-40b4-AC0B-5FE2C097F995}" = C4200_doccd
"{D81230AD-71DF-CFCB-CD05-52CFF26F8634}" = Catalyst Control Center Localization Korean
"{D9D754A1-EAC5-406C-A28B-C49B1E846711}" = Windows Live Essentials
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}" = AnswerWorks 5.0 English Runtime
"{E2662C24-B31E-4349-A084-32EB76E8B760}" = BufferChm
"{E39A3770-3DDE-404c-B91F-3522947874A3}" = PS_AIO_Software_min
"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center (Support Software)
"{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
"{E4A185BB-8E95-6FA7-2637-C9E4768DE2C3}" = ccc-core-static
"{E5F1AAA6-C0C8-326C-CAD2-B413CE1F5512}" = Catalyst Control Center Localization German
"{E62FFFA6-DCBC-189B-443E-D10A44901385}" = CCC Help Italian
"{E6D9BC25-0DBC-4368-8E4A-7DEE80661CD9}" = TurboTax 2008 WinPerProgramHelp
"{E96A2C11-1139-7A34-C529-4D21832A34F6}" = Catalyst Control Center Graphics Light
"{E9C18EBD-85BE-47D0-AA73-3FEDCC976B04}" = Toolbox
"{EB900AF8-CC61-4E15-871B-98D1EA3E8025}" = QuickTime
"{ED439A64-F018-4DD4-8BA5-328D85AB09AB}" = Roxio Creator DE
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F226C1DA-66D7-4ABC-86B5-3F978A660EBF}" = AOL Mail and AIM Gadget
"{F66A31D9-7831-4FBA-BA02-C411C0047CC5}" = Dell Remote Access
"{F69E83CF-B440-43F8-89E6-6EA80712109B}" = Windows Live Communications Platform
"{F72E2DDC-3DB8-4190-A21D-63883D955FE7}" = PSSWCORE
"{F73A5B18-EB75-4B2C-B32D-9457576E2417}" = Windows Live Photo Gallery
"{FA4FA322-5C90-4d2b-A019-9E588273DED5}" = PS_AIO_Software
"{FD8D8B04-BEAD-4A55-AA1D-62D2373E7DEA}" = Status
"{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}" = Windows Live Sync
"Adobe AIR" = Adobe AIR
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"AOL Toolbar for Firefox" = AOL Toolbar for Firefox
"AOL Uninstaller" = AOL Uninstaller (Choose which Products to Remove)
"BlackBerry_{7D564241-C246-4C34-A7E5-918C7D4E892D}" = BlackBerry Desktop Software 4.2.1
"Carbonite Setup Lite" = Carbonite Online Backup Setup
"CCleaner" = CCleaner
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Dell Video Chat" = Dell Video Chat
"Dell Webcam Central" = Dell Webcam Central
"EKS Sherlock 5.0" = EKS Sherlock 5.0
"Google Chrome" = Google Chrome
"GoToAssist" = GoToAssist 8.0.0.514
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"LimeWire" = LimeWire 5.5.14
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Mozilla Firefox (3.6.2)" = Mozilla Firefox (3.6.2)
"Office8.0" = Microsoft Office 97, Professional Edition
"PUBLISHERR" = Microsoft Office Publisher 2007
"ShapeCollage" = Shape Collage
"SoftwareUpdUtility" = Download Updater (AOL LLC)
"TurboTax 2008" = TurboTax 2008
"TurboTax 2009" = TurboTax 2009
"ViewpointMediaPlayer" = Viewpoint Media Player
"Walmart MP3 Music Downloads" = Walmart MP3 Music Downloads
"WildTangent dell Master Uninstall" = WildTangent Games
"WinLiveSuite_Wave3" = Windows Live Essentials
"Yahoo! Companion" = Yahoo! Toolbar
"Yahoo! Software Update" = Yahoo! Software Update
========== HKEY_CURRENT_USER Uninstall List ==========
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:07 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/2/2010 8:17:08 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/3/2010 2:04:56 AM | Computer Name = Big-Computer | Source = Application Hang | ID = 1002
Description = The program SETUP.EXE version 12.0.4518.1014 stopped interacting with
Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 8a74 Start Time: 01cb7b1a3d9d5b80 Termination Time: 4
Error - 11/3/2010 2:06:22 AM | Computer Name = Big-Computer | Source = Application Hang | ID = 1002
Description = The program WINWORD.EXE version 12.0.4518.1014 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 8930 Start Time: 01cb7b1a2562f700 Termination Time: 2
Error - 11/3/2010 3:14:06 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
Error - 11/3/2010 3:17:27 PM | Computer Name = Big-Computer | Source = Microsoft-Windows-CAPI2 | ID = 131083
Description =
[ Dell Events ]
Error - 9/26/2010 2:38:47 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 9/26/2010 2:38:47 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 1:55:48 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 1:55:49 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
Error - 10/3/2010 3:31:07 PM | Computer Name = Big-Computer | Source = DataSafe | ID = 17
Description = The process was interrupted before completion.
[ System Events ]
Error - 11/3/2010 1:10:01 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:21:03 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:32:08 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:42:05 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 1:52:34 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:02:46 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:13:30 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:24:35 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 2:35:37 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
Error - 11/3/2010 3:17:12 PM | Computer Name = Big-Computer | Source = netbt | ID = 4321
Description = The name "JAN-PC :0" could not be registered on the interface
with IP address 192.168.0.100. The computer with the IP address 192.168.0.101 did
not allow the name to be claimed by this computer.
OTL logfile created on: 11/3/2010 8:10:52 AM - Run 1
OTL by OldTimer - Version 3.2.17.2 Folder = C:\Users\mom\Downloads
64bit-Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18975)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
4.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 25.00% Memory free
8.00 Gb Paging File | 4.00 Gb Available in Paging File | 44.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 450.69 Gb Total Space | 302.00 Gb Free Space | 67.01% Space Free | Partition Type: NTFS
Drive D: | 15.00 Gb Total Space | 4.75 Gb Free Space | 31.69% Space Free | Partition Type: NTFS
Drive K: | 465.65 Gb Total Space | 431.12 Gb Free Space | 92.59% Space Free | Partition Type: FAT32
Computer Name: BIG-COMPUTER | User Name: mom | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
MOD - C:\Users\mom\Downloads\OTL.exe (OldTimer Tools)
MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\comctl32.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\msshsq.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\msi.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\duser.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\sfc_os.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\IconCodecService.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\sfc.dll (Microsoft Corporation)
MOD - C:\Windows\SysWOW64\msiltcfg.dll (Microsoft Corporation)