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Blue Screen - after virus (&WhattheTech support)

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Post #1
LDTate of WhattheTech's Spyware Forum helped me on a Google Re-direct virus I had. He reviewed logs and asked me to run ComboFix, which I did and he helped with some clean-ups. But I am now getting the Widnows Blue Screen. My system shuts down from time to time and goes to the Blue Screen. I have to reboot each time. I have a an XP system with SP3. LDTate suggested I post on this Forum Also Outlook shuts down without reason during a normal session. I have run the Office Diagnostics which did not find anything. I do not have an XP CD handy to run Windows repair. This problem has gotten worse since WhattheTech's Spyware Forum attempted to help. What can I do now? Please Help.
Post #2
Hello wtmas22, Sorry to hear you're having problems. Can you give me a link to the previous topic? Can you give me the make/model of your machine and a list of any components you have replaced? Can you remember anyone knocking or damaging the machine in the recent past? Have you had any other problems recently? Once I know all that, I can begin to help you. Cheers, Nahumi
Post #3
Here's the link to the previous issue: http://forums.whatthetech.com/index.php?showtopic=114321
Also, it is posted in the Virus, Spyware & Malware Removal Forum (Sept 9, 2010).
The machine is an MicroExpress, an XP model. And no components were changed prior to the problems occuring. The machine has not been knocked over.
As explained and as per the Previous issues (see link), it all started due to a virus. No virus now. But the actions taken and suggested by WhattheTech support, I now get the Blue Screen. And Outlook shuts down by itself. I run a Chkdsk /r - as suggested by LDTate (see link).
ALl Windows update are current.
How do I check if I have a hardware problem? How do I repair Windows if that'ts the issue.
Please help!
Post #4 last edited
Blue Screen is no good sign, and cure may be drastic.
Please first back up all your important data and if it is possible make image file of your OS, application, settings … Unfortunately you haven't made image file before virus attack.
also
give us more details about BSOD message. This tool can help - BlueScreenView to illustrate and make log file.
also
check the Event Viewer to see if there are any warnings or errors
also
Click Start, click Run, type msinfo32.exe in the Open box, and then click OK.
The information that is displayed in System Information is divided into the five categories.
Explore Hardware Resources and click on Conflicts/Sharing.
Lists the identified resource conflicts between Industry Standard Architecture (ISA) devices, and identifies resources that are shared by Peripheral Component Interconnect (PCI) devices. Use this information to help identify hardware conflicts.
Explore Components and click on Problem Devices
Lists devices with problems. Lists each device that is flagged in Device Manager, and displays the corresponding status information.

arTech
Post #5
arTech - Thank you. Here is what I was able to find based on your suggestions from the Event Viewer. These are some of the Error or Warning messages:

(1). FROM EVENT VIEWER - (a) APPLICATION - Some of the Error Messages - some of these same messages are repeated many times:

Event Type: Error
Event Source: nview_info
Event Category: None
Event ID: 1
Date: 9/17/2010
Time: 15:59:00
User: N/A
Computer: MASOUD-58B8EA
Description:
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: NVIEW : StatusClient: shared heap exhausted or damaged
.

———–

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/17/2010
Time: 11:41:36
User: N/A
Computer: MASOUD-58B8EA
Description:
Hanging application OUTLOOK.EXE, version 12.0.6539.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 32 K.EXE 12
0020: 2e 30 2e 36 35 33 39 2e .0.6539.
0028: 35 30 30 30 20 69 6e 20 5000 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00


—-

Event Type: Error
Event Source: nview_info
Event Category: None
Event ID: 1
Date: 9/15/2010
Time: 22:58:34
User: N/A
Computer: MASOUD-58B8EA
Description:
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: NVIEW : StatusClient: shared heap exhausted or damaged
.

================
(2) . FROM EVENT VIEWER - (a) MICROSFT OFFICE SESSION - some messages repeating :

Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 9/16/2010
Time: 17:41:30
User: N/A
Computer: MASOUD-58B8EA
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6539.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4330 seconds with 2220 seconds of active time. This session ended with a crash.
————–
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 9/1/2010
Time: 23:22:03
User: N/A
Computer: MASOUD-58B8EA
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 53 seconds with 0 seconds of active time. This session ended with a crash.
————
Event Type: Warning
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7003
Date: 10/22/2008
Time: 20:10:21
User: N/A
Computer: MASOUD-58B8EA
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session was terminated unexpectedly.


(3) . FROM EVENT VIEWER - (a) SYSTEM- some messages repeating :

Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1000
Date: 9/18/2010
Time: 13:50:24
User: N/A
Computer: MASOUD-58B8EA
Description:
Your computer has lost the lease to its IP address 192.168.0.11 on the Network Card with network address 001217671BF2.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
———-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 9/18/2010
Time: 09:40:55
User: N/A
Computer: MASOUD-58B8EA
Description:
The HID Input Service service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
————–
Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1001
Date: 9/17/2010
Time: 17:42:20
User: N/A
Computer: MASOUD-58B8EA
Description:
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 001217671BF2. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: c7 04 00 00 Ç…
———
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 9/12/2010
Time: 00:41:02
User: N/A
Computer: MASOUD-58B8EA
Description:
The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
A device attached to the system is not functioning.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Post #6
arTech, here's what I found from "System Information" as per your suggestions - Hope this will help in resolving the issues:

(1) Hardware Resources - Conflicts/Sharing

I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 7300 SE/7200 GS

Memory Address 0xF4000000-0xF6FFFFFF Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
Memory Address 0xF4000000-0xF6FFFFFF NVIDIA GeForce 7300 SE/7200 GS

IRQ 23 Intel® ICH9 Family USB Universal Host Controller - 2934
IRQ 23 Intel® ICH9 Family USB2 Enhanced Host Controller - 293A

IRQ 16 Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
IRQ 16 NVIDIA GeForce 7300 SE/7200 GS
IRQ 16 Intel® ICH9 Family USB Universal Host Controller - 2937
IRQ 16 Intel® ICH9 Family PCI Express Root Port 1 - 2940
IRQ 16 Intel® ICH9 Family PCI Express Root Port 5 - 2948
IRQ 16 Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

Memory Address 0xE0000000-0xEFFFFFFF Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
Memory Address 0xE0000000-0xEFFFFFFF NVIDIA GeForce 7300 SE/7200 GS

IRQ 18 Intel® ICH9 Family USB Universal Host Controller - 2939
IRQ 18 Intel® ICH9 Family USB2 Enhanced Host Controller - 293C
IRQ 18 Intel® ICH9 Family USB Universal Host Controller - 2936

IRQ 19 Intel® ICH9 Family PCI Express Root Port 4 - 2946
IRQ 19 Standard Dual Channel PCI IDE Controller
IRQ 19 Intel® ICH9 Family USB Universal Host Controller - 2935
IRQ 19 Intel® ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 7300 SE/7200 GS

I/O Port 0x000003B0-0x000003BB Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 7300 SE/7200 GS

I/O Port 0x00000290-0x0000029F Motherboard resources
I/O Port 0x00000290-0x0000029F Motherboard resources

I/O Port 0x0000C000-0x0000CFFF Intel® ICH9 Family PCI Express Root Port 4 - 2946
I/O Port 0x0000C000-0x0000CFFF Standard Dual Channel PCI IDE Controller

I/O Port 0x0000D000-0x0000DFFF Intel® ICH9 Family PCI Express Root Port 5 - 2948
I/O Port 0x0000D000-0x0000DFFF Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
=================

(2) Components - Problem Devices

Audio Codecs ROOT\MEDIA\MS_MMACM 39
C4500,192.168.0.13 ROOT\IMAGE\0000 This device is disabled.
Legacy Audio Drivers ROOT\MEDIA\MS_MMDRV 39
Legacy Video Capture Devices ROOT\MEDIA\MS_MMVCD 39
Media Control Devices ROOT\MEDIA\MS_MMMCI 39
Photosmart C4500 series ROOT\MULTIFUNCTION\0000 This device is disabled.
Video Codecs ROOT\MEDIA\MS_MMVID 39
Post #7 last edited
I see two possible problems.
First questions.
1. Do you have antivirus program integrated in Outlook as “spamkiller”?
2. Do you use some multimedia external device(s)?
3. These are recently events and one from Date: 10/22/2008?
Please answer and note the information about BlueScreen.
Meantime
1. run sfc /scannow command as LDTate said. Know you haven't Windows Cd. See Topic Slow Windows response time by Rappy and instruction by rshaffer61 in Post#10.
2. start Outlook in safe mode - Run type outlook.exe /safe. This loads Outlook without many of the customization files and add-ins loaded.
3. for most issues that involve Internet connectivity, start by using the Network Diagnostics tool to identify the source of the issue. To use Network Diagnostics, follow these steps:
  • Click Start, and then click Help and Support.
  • Click the link to Use Tools to view your computer information and diagnose problems, and then click Network Diagnostics in the list on the left.
  • Click Set scanning options. Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Default Gateways, and Internet Protocol Address must be checked. Others might be checked.
  • When you click Scan your system, Network Diagnostics gathers configuration information and performs automated troubleshooting of the network connection.
  • When the process is completed, look for any items that are marked "FAILED" in red, expand those categories, and then view the additional details about what the testing showed.
Save report.
4. remove unused drivers and devices. Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show hidden devices. Use instruction from Microsoft Device Manager does not display devices that are not connected to the Windows XP-based computer. Now that you have created this entry, when you open Device Manager, you can click on View and then select Show hidden devices from the menu. You can identify the hidden devices by their grayed-out icons and uninstall all unused drivers and devices.

arTech
Post #8
arTech 1. Do you have antivirus program integrated in Outlook as “spamkiller”? ANSWER: I am running Avast Pro, SoyBot Resident and Ad=Aware. I am not sure what you mean by spamkiller? 2. Do you use some multimedia external device(s)? ANSWER: what is that? I have a TV Tuner but do not use it. I have a Wireless adapter (Linksys) that connects me to my home Linskys Roputer. Please let me know. I am now working on the rest pf your suggestions. Thank you.
Post #9 last edited
1. "spamkiller" or Anti spam software filters and prevents spam and junk email. Avast Pro doesn't support antispam option, but has adjustable mail system shields(?). With this option latter.

You have 3 real-time anti spyware protection programs - to mach. Avast Pro is antivirus and anti-spyware engine. Enough.
Please Remove Resident Spybot, because can interfere with other software and with Avast and with Ad Aware. After that you can use Spybot Search & Destroy on demand.
Ad Aware - will see latter.

2. TV Tuner is a kind of external multimedia device, with USB connection. If you dont't use tuner any more, uninstall drivers or appropriate software?

arTech
Post #10
arTech - thank you again. The System is getting worse. But I was able to get the BluseScreenView report. See below & the attached PDF file. Did you need anything else from BluseScreenView? Crash List Created by using BlueScreenView Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version Mini092010-03.dmp 9/20/2010 12:31:57 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb6039cb4 0xb60399b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini092010-03.dmp 2 15 2600 Mini092010-02.dmp 9/20/2010 11:33:56 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb6169cb4 0xb61699b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini092010-02.dmp 2 15 2600 Mini092010-01.dmp 9/20/2010 11:02:12 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb610ecb4 0xb610e9b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini092010-01.dmp 2 15 2600 Mini091910-01.dmp 9/19/2010 19:45:06 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xa1ba3cb4 0xa1ba39b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini091910-01.dmp 2 15 2600 Mini091510-01.dmp 9/15/2010 03:40:46 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xa4635cb4 0xa46359b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini091510-01.dmp 2 15 2600 Mini091410-01.dmp 9/14/2010 16:33:48 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb45d5cb4 0xb45d59b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini091410-01.dmp 2 15 2600 Mini091010-01.dmp 9/10/2010 13:01:39 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb3a65cb4 0xb3a659b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini091010-01.dmp 2 15 2600 Mini090610-01.dmp 9/6/2010 01:16:52 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xa886bcb4 0xa886b9b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini090610-01.dmp 2 15 2600 Mini090510-04.dmp 9/5/2010 00:16:01 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini090510-04.dmp 2 15 2600 Mini090510-01.dmp 9/5/2010 00:13:42 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini090510-01.dmp 2 15 2600 Mini090310-03.dmp 9/3/2010 12:28:01 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb6583cb4 0xb65839b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini090310-03.dmp 2 15 2600 Mini090310-02.dmp 9/3/2010 12:13:43 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb8cf7cb4 0xb8cf79b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini090310-02.dmp 2 15 2600 Mini090310-01.dmp 9/3/2010 11:42:15 UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80042000 0x00000000 0x00000000 ntoskrnl.exe ntoskrnl.exe+64bca NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636) 32-bit C:\WINDOWS\Minidump\Mini090310-01.dmp 2 15 2600 Mini090210-01.dmp 9/2/2010 13:36:06 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804e8396 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini090210-01.dmp 2 15 2600 Mini090110-01.dmp 9/1/2010 00:16:14 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini090110-01.dmp 2 15 2600 Mini083110-03.dmp 8/31/2010 17:27:09 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb8fc8cb4 0xb8fc89b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini083110-03.dmp 2 15 2600 Mini083110-02.dmp 8/31/2010 17:13:36 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb6477cb4 0xb64779b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini083110-02.dmp 2 15 2600 Mini083110-01.dmp 8/31/2010 17:11:29 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x003c105e 0xb53e7cb4 0xb53e79b0 rt2500usb.sys rt2500usb.sys+bafa Sample Driver for Ralink 802.11g Wireless USB Adapters Ralink 802.11g Wireless USB Adapters Ralink Technology Inc. 2.00.02.0000 32-bit C:\WINDOWS\Minidump\Mini083110-01.dmp 2 15 2600 Mini070510-01.dmp 7/5/2010 18:10:18 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini070510-01.dmp 2 15 2600 Mini063010-01.dmp 6/30/2010 10:16:29 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini063010-01.dmp 2 15 2600 Mini062110-01.dmp 6/21/2010 19:14:20 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini062110-01.dmp 2 15 2600 Mini061910-02.dmp 6/19/2010 00:21:29 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini061910-02.dmp 2 15 2600 Mini061910-01.dmp 6/19/2010 00:16:05 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini061910-01.dmp 2 15 2600 Mini052610-01.dmp 5/26/2010 16:06:18 IRQL_NOT_LESS_OR_EQUAL 0x1000000a 0x00000000 0x0000001c 0x00000001 0x804fa0a3 NDIS.sys NDIS.sys+5d9 NDIS 5.1 wrapper driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852) 32-bit C:\WINDOWS\Minidump\Mini052610-01.dmp 2 15 2600 Mini031910-01.dmp 3/19/2010 10:51:57 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x80637534 0xb0af6abc 0x00000000 ntoskrnl.exe ntoskrnl.exe+160534 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636) 32-bit C:\WINDOWS\Minidump\Mini031910-01.dmp 2 15 2600 Mini101909-01.dmp 10/19/2009 10:30:48 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x8063741d 0xb4d53abc 0x00000000 ntoskrnl.exe ntoskrnl.exe+16041d NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636) 32-bit C:\WINDOWS\Minidump\Mini101909-01.dmp 2 15 2600

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Post #11 last edited
BluseScreenView is done good job. Obviously we have problem with driver of your Wireless Adapter.
It is late now and we continue tomorrow.
Do you have problem in Safe mode without network?
Are there any red or yellow flags in Device Manager?

arTech
Post #12
arTech - The Device Manager show Question marks in 6 of 7 items listed under "Sound, video and game controllers" Attached is an image and below is a print out of what it shows: Selected Resource Report - Page: 1 ******************** SYSTEM DEVICE CLASS ******************** Class: Sound, video and game controllers Device: Realtek High Definition Audio No resources used. Device Drivers: *DISABLED DEVICE* Class: Sound, video and game controllers Device: Audio Codecs No resources used. Device Drivers: *DISABLED DEVICE* Class: Sound, video and game controllers Device: Legacy Audio Drivers No resources used. Device Drivers: *DISABLED DEVICE* Class: Sound, video and game controllers Device: Media Control Devices No resources used. Device Drivers: *DISABLED DEVICE* Class: Sound, video and game controllers Device: Legacy Video Capture Devices No resources used. Device Drivers: *DISABLED DEVICE* Class: Sound, video and game controllers Device: Video Codecs No resources used. Device Drivers: Class: Sound, video and game controllers Device: Microsoft Kernel System Audio Device No resources used. Device Drivers: Class: Sound, video and game controllers Device: Microsoft Kernel Wave Audio Mixer No resources used. Device Drivers: Class: Sound, video and game controllers Device: Microsoft WINMM WDM Audio Compatibility Driver No resources used. Device Drivers:
Post #14
You surprise me any time. Problems: network, multimedia and other drivers, Outlook,…. and blue screen.
Do you can to watch movie on your PC? Do you use HP Photosmart C4500 printer, and TV tuner? You have installed unused and failed drivers. They can interfere with other drivers.

This is a point when we have to clean PC and uninstall drivers and programs.
Again - make image file of your system files! See Topic Thinking about backup?, now is the time by Ztruker. Use free Macrium Reflect. If we accidentally delete something wrong we will can restore that all.

Device manager
Right click and try to update all drivers with yellow mark.
Uninstall Photosmart C4500 driver as Problem Device.
Remove unused drivers and devices. Item 4, my Post #7.

to be continued

arTech
Post #15
arTech - My system works intermittently - but goes into the blue screeen often. It works enough for me to make some corrctions. I have not back-up up the system as I do not have an external drive yet. DEVICE MANAGER: - I followed your instructions on Post #7 and worked on Device Manager for hidden devices. See the attached 2 pdf files. As seen in dM-2.pdf, both the item "C4500, 192.168.0.13" under "Imaging Devices" and Photosmart C4500 series" under "Malfuntion adapters" had a RED "x" on them. So I corrected the item in device manager. I am using a HP Photosmart C4599 multifunction printer. - Also, see the Yellow question marks listed in dM-2.pdf. I un-installed all items, except the "Video Controller (VGA Compatible)" – see "After-DM2.pdf" for the final result. Should I also un-install "Video Controller (VGA Compatible)"? - In "After-DM2.pdf", see the "Logitech Driver Interface". I have a Logitech wirelss mouse (MX Revolution) for which I updated the software about 3 months ago. Should I re-install the software AND un-install this item in Device Manager?? Note the "After-DM2.pdf" as the current state of my system. What else shoudl I do with the Device Manager? I will now do the Network Diagnostics you had recommended in Post #7 and will run sfc /scannow if I can. I want to thank you again. I know that we are far from being done. What else do I need to do now?

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