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Spyware / Malware / Virus Removal

rootkit.dropper help

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi guys im new here a friend from norton comunity send me here for help i have this problem with my pc he told me to put that name on title ! My norton keep popping every 10 secs a window saying that a attack was bocked . I ran malwarebytes i have the log if u need this .. i have yhe screens from norton if u need that too . THANKS ..
Post #2
Hello and welcome to WhatTheTech. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please follow my instructions carefully and in the order they are posted.
  • Any underlined text in my posts indicates a clickable link.
  • You should print any instructions I give you for ease of use and reference.
  • If you have any questions at all, please stop and ask before proceeding.
🖼Click to load external image (Posted Image) Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
🖼Click to load external image (Posted Image) Please download Rootkit Unhooker and save it on your desktop.
  • Disable your security programs
  • Double click RKUnhookerLE.exe to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code, Files, and Code Hooks
  • Uncheck the rest, then click OK
  • When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  • Wait till the scanner has finished then go File > Save Report
  • Save the report somewhere you can find it. Click Close
  • Copy the entire contents of the report and paste it in your next reply.
Note - You may get this warning it is ok, just ignore it:

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Please include the following in your next post:
  • DDS and Attach.txt logs
  • Rootkit Unhooker log
Post #3
I think i did it right !

DS (Ver_10-03-17.01) - NTFSx86
Run by [removed] at 12:42:53.90 on Tue 09/07/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.470 [GMT -4:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\202fbh.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Glary Utilities\memdefrag.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Logitech\Logitech Vid\Vid.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Ashampoo\Ashampoo UnInstaller 4\UIWatcher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Orbitdownloader\orbitdm.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Orbitdownloader\orbitnet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
I:\PC SOFTS\VIRUS , MALWARE TOLLS ALL\REMOVING A ROOTKIT\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.att.net/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uInternet Connection Wizard,ShellNext = hxxp://victoryland/
uInternet Settings,ProxyOverride = localhost;*.local
BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.2.0.12\IPSBHO.DLL
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No File
BHO: {9030D464-4C02-4ABF-8ECC-5164760863C6} - No File
BHO: {C333CF63-767F-4831-94AC-E683D962C63C} - No File
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
uRun: [AnyDVD] c:\program files\slysoft\anydvd\AnyDVDtray.exe
uRun: [Glary Memory Optimizer] "c:\program files\glary utilities\memdefrag.exe" /autostart
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRun: [Logitech Vid] "c:\program files\logitech\logitech vid\Vid.exe" -bootmode
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [UIWatcher] c:\program files\ashampoo\ashampoo uninstaller 4\UIWatcher.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [] "c:\program files\internet explorer\IEXPLORE.EXE" http://www.symantec.com/techsupp/servlet/P…000097.000001cd
mRun: [BellSouthAlertManager.exe] "c:\program files\bellsouth\alert manager\BellSouthAlertManager.exe"
mRun: [type32] "c:\program files\microsoft intellitype pro\type32.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\point32.exe"
mRun: [KBD] "c:\hp\kbd\KBD.EXE"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HelpCenter4.1] "c:\program files\bellsouth\helpcenter40b\bin\sprtcmd.exe" /P HelpCenter4.1
mRun: [NeroFilterCheck] "c:\program files\common files\ahead\lib\NeroCheck.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [High Definition Audio Property Page Shortcut] "c:\windows\system32\HDAudPropShortcut.exe"
mRun: [SoundMan] "c:\windows\SOUNDMAN.EXE"
mRun: [AlcWzrd] "c:\windows\ALCWZRD.EXE"
mRun: [UserFaultCheck] "%systemroot%\system32\dumprep" 0 -u
mRun: [AppleSyncNotifier] "c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] "c:\program files\common files\adobe\switchboard\SwitchBoard.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
mExplorerRun: [a5x3tq] c:\docume~1\hp_owner\locals~1\temp\202fbh.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\orbit.lnk - c:\program files\orbitdownloader\orbitdm.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: NoViewOnDrive = 0 (0x0)
IE: &Download by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/204
IE: Add To HP Organize… - c:\progra~1\hewlet~1\hporga~1\bin/module.main/favorites\ie_add_to.html
IE: Do&wnload selected by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/202
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} - hxxp://support.f-secure.com/ols/fscax.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/0/5/7/05796dde-b2ba-4eef-8da4-f99c7e0c9b92/LegitCheckControl.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} - hxxp://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxp://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} - hxxp://rd1.surfernetwork.com/surferplugin.ocx
DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} - hxxp://www.blackberry.com/devicesoftware/AxLoader.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.mail.live.com/mail/w1/resources/MSNPUpld.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase2895.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1156780015750
DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} - hxxp://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - hxxp://theonlyonetano.spaces.live.com/PhotoUpload/MsnPUpld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} - hxxp://u3.sandisk.com/download/apps/LPInstaller.CAB
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30155.www3.hp.com/ediags/hpfix/aio/en/qdiagh.cab?326
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://chat.msn.com/controls/msnchat45.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxsrvc.dll
Notify: WB - c:\program files\stardock\object desktop\mycolors\fastload.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_owner\applic~1\mozilla\firefox\profiles\6mmlx87p.default\
FF - prefs.js: browser.startup.homepage - hxxp://search.orbitdownloader.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\real\realplayer\browserrecord\firefox\ext\components\nprpffbrowserrecordext.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-9-5 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-9-5 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100810.004\BHDrvx86.sys [2010-8-10 692272]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-9-5 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-9-5 116784]
R2 BCMNTIO;BCMNTIO;c:\progra~1\checkit\diagno~1\BCMNTIO.sys [2005-11-27 3744]
R2 MAPMEM;MAPMEM;c:\progra~1\checkit\diagno~1\MAPMEM.sys [2005-11-27 3904]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.2.0.12\ccsvchst.exe [2010-9-5 126392]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-9-6 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100906.001\IDSXpx86.sys [2010-9-6 331640]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-9-6 38224]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100906.024\NAVENG.SYS [2010-9-6 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100906.024\NAVEX15.SYS [2010-9-6 1362608]
S2 gupdate1c9ccd196abd1e6;Google Update Service (gupdate1c9ccd196abd1e6);c:\program files\google\update\GoogleUpdate.exe [2009-5-4 133104]
S3 PortlUSB;PortlUSB;c:\windows\system32\drivers\ROC.sys [2004-6-24 7552]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S4 Fipwsr;Fipwsr; [x]

=============== Created Last 30 ================

2010-09-06 19:17:19 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-06 19:17:17 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-09-06 19:17:17 0 d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-09-06 01:42:43 0 d—–w- c:\docume~1\hp_owner\applic~1\OCP Software
2010-09-05 03:04:39 60808 —-a-w- c:\windows\system32\S32EVNT1.DLL
2010-09-05 03:04:38 805 —-a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-09-05 03:04:38 7443 —-a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-09-05 03:04:38 124976 —-a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-09-05 03:04:38 0 d—–w- c:\program files\Symantec
2010-09-05 03:03:24 0 d—–w- c:\program files\Norton 360
2010-09-04 23:00:16 0 d—–w- c:\program files\NortonInstaller
2010-09-04 19:23:20 0 dc-h–w- c:\windows\ie8
2010-09-04 14:52:25 0 dc-h–w- c:\docume~1\alluse~1\applic~1\{6AA53D5D-4235-46F9-BAB3-3C1AF08F4C1A}
2010-09-01 15:48:38 1966134 —-a-w- c:\windows\Diamond_1024.bmp
2010-08-17 16:32:35 45 —-a-w- C:\TEST.XML
2010-08-14 00:10:52 42288 —-a-w- c:\windows\system32\wbsys.dll
2010-08-14 00:10:51 58672 —-a-w- c:\windows\system32\wbload.dll
2010-08-10 18:48:52 281 –sha-w- C:\BOOT.BKK
2010-08-10 15:28:09 0 d—–w- C:\Archivos de programa
2010-08-10 03:31:33 2359350 —-a-w- c:\windows\Midnight_1024_768.bmp
2010-08-10 03:30:49 0 d—–w- c:\program files\common files\Stardock
2010-08-10 03:29:43 0 d—–w- c:\docume~1\hp_owner\applic~1\Stardock
2010-08-10 03:29:26 0 dc-h–w- c:\docume~1\alluse~1\applic~1\{62902F53-D725-44F9-B385-979CC0E00E8A}
2010-08-10 03:29:16 0 d—–w- c:\program files\Stardock
2010-08-10 03:29:16 0 d—–w- c:\docume~1\alluse~1\applic~1\Stardock
2010-08-09 22:30:31 0 d—–w- c:\program files\TGTSoft
2010-08-09 21:31:53 39776 —-a-w- c:\windows\system32\DfSdkBt64.exe
2010-08-09 21:31:53 33632 —-a-w- c:\windows\system32\DfSdkBt.exe
2010-08-09 20:28:51 0 d—–w- c:\program files\%usersprofile%
2010-08-09 18:58:08 0 d—–w- c:\docume~1\hp_owner\applic~1\Ashampoo
2010-08-09 18:56:41 0 d—–w- c:\docume~1\alluse~1\applic~1\ashampoo
2010-08-09 18:54:47 0 d—–w- c:\program files\Ashampoo
2010-08-09 18:49:53 215144 —-a-r- c:\windows\patchw32.dll
2010-08-09 18:45:53 215144 —-a-r- c:\windows\pw32a.dll
2010-08-09 18:35:31 128104 —-a-w- c:\windows\system32\drivers\WimFltr.sys

==================== Find3M ====================

2010-09-06 21:11:56 0 —-a-w- c:\windows\system32\drivers\lvuvc.hs
2010-09-06 21:11:50 0 —-a-w- c:\windows\system32\drivers\logiflt.iad
2010-06-30 12:31:35 149504 —-a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22:03 916480 —-a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44:04 1851904 —-a-w- c:\windows\system32\win32k.sys
2010-06-17 14:03:00 80384 —-a-w- c:\windows\system32\iccvid.dll
2010-06-14 07:41:45 1172480 —-a-w- c:\windows\system32\msxml3.dll
2004-10-01 20:00:16 40960 —-a-w- c:\program files\Uninstall_CDS.exe
2005-02-20 18:34:50 0 –sha-w- c:\windows\sminst\HPCD.SYS
2008-05-13 05:32:48 32768 –sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051320080514\index.dat

============= FINISH: 12:45:08.35 ===============

Attachments:

Post #4
🖼Click to load external image (Posted Image) P2P - I see you have P2P software (DNA & Orbit) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to malware infections. Please see this post for more information. I recommend that you uninstall these now. You can do so via Control Panel >> Add or Remove Programs. If you choose to keep these applications, please do not use them until our fixes at WTT are complete.

🖼Click to load external image (Posted Image) You are infected with a Rootkit. I recommend that you limit your online activity until we have your system clean and change all your passwords from a different, clean computer.

🖼Click to load external image (Posted Image) Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please include the following in your next post:
  • ComboFix log
Post #5
Ok i just run the combofix , it didn't prompt nothing about recovery console ! About the orbit i use that one to download from xda devl .. like new icons , splash screens , thats all ……. and u say something like DNA what is that ?????? Now the Norton is not working its telling me the is some kind of error i have to unisntall and reinstall … Why is that ?? There goes the log

Attachments:

Post #6
How is it running now? DNA is part of BitTorrent. I'm not sure what happened with Norton - uninstall it, but don't reinstall it until you finish this set of instructions:

🖼Click to load external image (Posted Image) Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.
  • Go to this page.
  • Scroll down to where it says "Java Platform, Standard Edition."
  • Click the "Download JRE" button to the right.
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and AppletsTrace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.
🖼Click to load external image (Posted Image) Run JavaRa to completely remove your old, unsecure Java applications:

Please download JavaRa (Copyright © 2008 RaProducts.org) and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English or the appropriate language…and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. I don't need to see it unless you have a problem or question.
🖼Click to load external image (Posted Image) You have this program installed, Malwarebytes' Anti-Malware (MBAM). Please update it and run a scan.

Open MBAM
  • Click the Update tab
  • Click Check for Updates
  • If an update is found, it will download and install the latest version.
  • The program will close to update and reopen.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

🖼Click to load external image (Posted Image) Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
  • Once the update is complete, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, adware, dialers, and other riskware
    • Archives
    • E-mail databases
  • Click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View report… at the bottom.
  • Click the Save report… button.
  • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
🖼Click to load external image (Posted Image) Reinstall Norton 360.

Please include the following in your next post:
  • MBAM log
  • Kaspersky log
Post #8
Your logs look good! How is the computer running?

All I have left for you to do are another update and some very important cleanup:

🖼Click to load external image (Posted Image) Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.

🖼Click to load external image (Posted Image) Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Delete the following tools along with any other logs you saved from our work:
  • DDS
  • Rootkit Unhooker
🖼Click to load external image (Posted Image) Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Avoid using P2P programs. Refer back to my earlier post for more information.
  • Consider running in a limited user account. See this post for more information.
  • Please carefully review the information in the Security - Best Practices and Prevention forum located HERE
Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!
Post #9
Hello … so far is running good , i don't see the norton windows poping out no more … I REALLY APRECIATE WHAT U DID FOR ME .. THE TIME U TOOK TO HELP ME .. IS NICE TO SEE PEOPLE LIKE U AROUND ………. I WILL LIKE TO LEARN ALL THAT . I found the DNA that u say and deleted , i dont know why i have it ….. AND AGAIN THANK U ………… SORRY ABOUT MY ENGLISH … SEE YA AROUND ……

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