I have been running the Malware Bytes program and every time I runa scan it comes up with the same infections:
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\System32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
I remove them, but they come right back and they aren't allowing me to update my computer automatically or manually.
I am a computer novice and would gladly appreciate any advice or help.
Thank you.
Harriett
Please ensure you read this guide carefully first.
Please continue as follows:
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
Remember to re-enable them afterwards.
Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please include the following reports for further review, and so we may continue cleansing the system:
C:\ComboFix.txt
New dds log.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu
select
Advanced Mode
On the left hand side, click on Tools
Then click on the Resident icon in the list
Uncheck
Resident TeaTimer and OK any prompts.
Restart your computer
Open notepad and copy/paste the text in the quotebox below into it:
Driver::
e9e97ebf
File::
c:\windows\system32\drivers\e9e97ebf.sys
DDS::
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
Save this as
CFScript
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.
[external image: Posted Image]
Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
Uninstall old Adobe Reader versions and get the latest one with updates (9.3 and updates 9.3.2 & 9.3.3 & 9.3.4) here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version…
Updating Java:
Download the latest version of Java Runtime Environment (JRE) 6 Update 21.
Click the Download
button to the right.
Select Windows on platform combobox and check the box that says: Accept License Agreement. Click continue.
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.
Under Main choose: Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.
Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.
