Please do the following:
On your keyboard press the Windows key + R
By pressing those two keys at the same time this should display the run dialog box.
Once the Run Dialog box appears please copy and paste the following:
C:\Program Files\ESET\log.txt
After you've copied and pasted the above please select OK.
This should display the ESET Online Scanner log.
Once the ESET Online Scanner log is displayed please copy and paste the contents of the file into your next post.
Please do the following:
On your keyboard press the Windows key + R
By pressing those two keys at the same time this should display the run dialog box.
Once the Run Dialog box appears please copy and paste the following:
C:\Program Files\ESET\log.txt
After you've copied and pasted the above please select OK.
This should display the ESET Online Scanner log.
Once the ESET Online Scanner log is displayed please copy and paste the contents of the file into your next post.
When I followed these instructions to cut and paste C:\Program Files\ESET\log.txt I got this error:
"Windows can't find c:\Program. Make sure you typed the name correctly and try again. To search for a file, click the start button and then click search."
I ran the scan and it said that it located 2 things that it suggests to have removed. It has a lot of tabs and when I try to click on them… especially the "logs" tab and it doesn't open up. I'm a bit confused.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CLEANUP button
Say Yes to the prompt and then allow the program to reboot your computer.
Here are some recommendations to help you stay clean.
Clean out your temp files.
Download Attribune's ATF Cleaner and save to your desktop.
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
[external image: Posted Image] Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
Download the latest version of Java Runtime Environment (JRE) 21 and save it to your desktop.
Scroll down to where it says JDK 6 Update 21 (JDK or JRE)
Click the Download JRE button to the right
Select the Windows platform from the dropdown menu.
Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u21 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
Click on the link to download Windows Offline Installation and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.
After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
On the General tab, under Temporary Internet Files, click the Settings button.
Next, click on the Delete Files button
There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
Trace and Log Files
Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Temporary Files Window
Click OK to leave the Java Control Panel.
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
Make sure you are running a FIREWALL.The windows firewall is not sufficient to protect your system. It doesn't monitor outgoing traffic and this is a must. Please read this article 'Safe Computing Practices'. So how did I get infected in the first place.
Preventing Infections in the Future
Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:
Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to asmörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Update Non-Microsoft Programs
It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.
I just want to thank you once again for all of your time and hard work to get my computer running smoothly. I read everything that you posted including the part about gaming sites. I've been trying to tell my son that it's not good to go to these sites and now he can read it from your posts!
I may have another computer in the house that needs to be updated very soon.
I can't thank you enough!!
