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Spyware / Malware / Virus Removal

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Post #1
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:43:41 PM, on 8/17/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\c\My Documents\Downloads\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 4548 bytes
Post #2
Hi rschan

:welcome:

My name is Blottedisk, I'll be happy to assist you with all your malware problems you have on your computer. Solving any malware-related problem may or may not solve other issues you have with your machine. Before we start fixing your computer, there are a few points you need to know:

  • Please don't start a new topic, but reply on this one.
  • If you don't understand something, please ask!
  • If you find any new problems and/or details, please post them!
  • If you are unresponsive to this thread within three days, the thread will be locked due to inactivity. However, if you will be away, let us know and we will be sure to keep the thread open.
  • As I'm still in training at What The Tech, all my posts needs to be checked by an expert first. This may cause a delay, but I will do my best to keep it as short as possible.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. Please do not delete anything unless instructed to.

Remember: absence of symptoms does not mean your computer is clean.

Reply to this topic until I say your computer is clean. Please bear with me, I will post back to you as soon as I can.
Post #3
Hi there


Your HijackThis log looks ok. What problems are you experiencing, if any? Does your computer show any symptom of infection? If so, please describe it.
Next, please follow these steps in order:


Step 1 | Please download RSIT from one of the following mirrors:

This is THE Mirror

——————————————————————–
  • Save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Select "List files/folders created or modified in the last 3 months"
  • Click Continue at the disclaimer screen.
  • When the scan is complete, two text files will open:
    • log.txt <- this one will be maximized
    • info.txt <- this one will be minimized
    • ( Both files will be saved here -> C:\rsit\ )
  • Copy/Paste the contents of both log.txt and info.txt into your next reply please. Use two replies if you prefer.

Step 2 | Please download GMER from one of the following locations and save it to your desktop:

Main Mirror - This version will download a randomly named file (Recommended)
Zipped Mirror - This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

——————————————————————–

  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

[external image: Posted Image]

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system…click NO.
  • Make sure all options are checked except:
    • IAT/EAT
    • Drives/Partition other than Systemdrive, which is typically C:\
    • Show All (This is important, so do not miss it.)

    [external image: Posted Image]
    Click the image to enlarge it

  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save… button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.

– If you encounter any problems, try running GMER in Safe Mode.

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