Google Redirect

Hello, I have a brand new dell laptop but I notice when I do a google search or bing search I get redirected to something about google anylitics then nothing but a white page. Sometimes I get redirected to Video Cop website too. My daughter mentioned the same thing was happeing to her computer too! Please help. I just bought this laptop yesterday and I have this problem. I am using Macafee what was on computer. Using windows 7 Home Premium on Dell Inspiron Thanks, Jay

Hi

Please do the following:



Please download MBRCheck.exe to your desktop.

• Be sure to disable your security programs
• Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
• A window will open on your desktop
• if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
• If nothing unusual is found just press Enter
• A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
• Please post the contents of that file.

NEXT


Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.



NEXT


Download GMER Rootkit Scanner from here to your desktop. It will be a randomly named executable.

• Double click the exe file.
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO, then use the following settings for a more complete scan.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and attach it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Hello, Here are the first 2 instructions you gave me. However the GMER Root Scanner does not look like the image you show. All the top selecions on the right are grayed out exepted for Services, registry, files, c:/ , ADS. Is this OK as long as I uncheck the info you descriped?

Yes, that's OK, I see you are running a 64bit machine, that is why

Hello, The GMER scan reported no alterations

Hi

Please do the following:

Please download Malwarebytes' Anti-Malware

• Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected. <– very important
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT

**Vista/Win7 users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.

• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
  
  [external image: Posted Image]
  
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

Hello, Malwarebytes would not update. Error message to contact support. I ran the scan anyhow and attached

how is the Kaspersky scan going?

Just got home from work… Going to scan now…

hello, ran the on-line scan and no threats found….

can you please advise how your computer is running now. are both computers still being redirected?

Do both computers connect via a router?

If so please reset the router:

• This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
• Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
• If you don’t know the router's default password, you can look it up. HERE
• You also need to reconfigure any security settings you had in place prior to the reset.
• You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Now flush the DNS

Please do the following:

• Click the Microsoft Start logo in the bottom left corner of the screen
• Click All Programs
• Click Accessories
• RIGHT-click on Command Prompt
• Select Run As Administrator
• In the command window type the following and then hit enter:
  

  
  ipconfig /flushdns

  
  
• You will see the following confirmation:

Windows IP Configuration
Successfully flushed the DNS Resolver Cache.

Let me try

Ok yes we have a router. I will try this and let you know. It is after 8 pm so not sure how far I will get tonight….I will keep you posted…

OK thanks Are you still being redirected? we may have to clean the other machine at the same time as it may be reinfecting yours via the router