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Spyware / Malware / Virus Removal

Slow PC, AVG "Disappeared"

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi all.

Just trying to sort a chum's PC. He was complaining about generally slow startup (up to 25 mins and no, it isn't a 286 running Vista).

He also reckons AVG has disappeared. He installed Avira, which seems to be working, but I don't know enough about it to be sure.

I can see C:/Program Files/AVG/AVG8 and C:/Program Files/AVG/AVG8, both of which have files in them.

I tried the AVG uninstaller, which is supposed to nuke everything AVG on a PC, but it didn't seem to find these folders. I gave me a long log file with lots of stuff it claimed it couldn't find. Odd, that.

I tried the PC a few times and it doesn't sem to take overly long booting up, allowing for all the carp** that has ben installed, so I don't think there's alt wrong,but I will happily accept guidance from someone with a bit more nonce than I have. :blush:

Many thanks in advance.

John
Post #2
Hi

Please do the following:



Please download MBRCheck.exe to your desktop.
  • Be sure to disable your security programs
  • Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
  • A window will open on your desktop
  • if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
  • If nothing unusual is found just press Enter
  • A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
  • Please post the contents of that file.



NEXT


Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.



NEXT


Download GMER Rootkit Scanner from here to your desktop. It will be a randomly named executable.
  • Double click the exe file.
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO, then use the following settings for a more complete scan.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #3
Hi Catbyte and thanks for stopping by.

All diagnostics successfully downloaded and ran UK.

Results:

MBR

MBRCheck, version 1.2.3
© 2010, AD

Command-line:
Windows Version: Windows XP Home Edition
Windows Information: Service Pack 3 (build 2600)
Logical Drives Mask: 0x0000000c

Kernel Drivers (total 137):
0x804D7000 \WINDOWS\system32\ntoskrnl.exe
0x806EE000 \WINDOWS\system32\hal.dll
0xF7AEF000 \WINDOWS\system32\KDCOM.DLL
0xF79FF000 \WINDOWS\system32\BOOTVID.dll
0xF75A0000 ACPI.sys
0xF7AF1000 \WINDOWS\system32\DRIVERS\WMILIB.SYS
0xF758F000 pci.sys
0xF75EF000 isapnp.sys
0xF75FF000 ohci1394.sys
0xF760F000 \WINDOWS\system32\DRIVERS\1394BUS.SYS
0xF7A03000 compbatt.sys
0xF7A07000 \WINDOWS\system32\DRIVERS\BATTC.SYS
0xF7BB7000 PCIIde.sys
0xF786F000 \WINDOWS\System32\Drivers\PCIIDEX.SYS
0xF7AF3000 intelide.sys
0xF7571000 pcmcia.sys
0xF761F000 MountMgr.sys
0xF7552000 ftdisk.sys
0xF7A0B000 ACPIEC.sys
0xF7BB8000 \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
0xF7877000 PartMgr.sys
0xF762F000 VolSnap.sys
0xF753A000 atapi.sys
0xF763F000 disk.sys
0xF764F000 \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
0xF751A000 fltmgr.sys
0xF7508000 sr.sys
0xF765F000 PxHelp20.sys
0xF74F1000 KSecDD.sys
0xF74DE000 WudfPf.sys
0xF7451000 Ntfs.sys
0xF7424000 NDIS.sys
0xF766F000 Serial.sys
0xF740A000 Mup.sys
0xF6B78000 \SystemRoot\system32\DRIVERS\intelppm.sys
0xF7AAB000 \SystemRoot\system32\DRIVERS\CmBatt.sys
0xF6A6A000 \SystemRoot\system32\DRIVERS\ialmnt5.sys
0xF6A56000 \SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
0xF791F000 \SystemRoot\system32\DRIVERS\usbuhci.sys
0xF6A32000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0xF7927000 \SystemRoot\system32\DRIVERS\usbehci.sys
0xF6A20000 \SystemRoot\system32\DRIVERS\Rtlnicxp.sys
0xF6710000 \SystemRoot\system32\DRIVERS\w29n51.sys
0xF6B68000 \SystemRoot\system32\DRIVERS\nic1394.sys
0xF66FB000 \SystemRoot\system32\drivers\tifm21.sys
0xF66E7000 \SystemRoot\system32\DRIVERS\sdbus.sys
0xF6B58000 \SystemRoot\system32\DRIVERS\i8042prt.sys
0xF792F000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0xF66B9000 \SystemRoot\system32\DRIVERS\SynTP.sys
0xF7B15000 \SystemRoot\system32\DRIVERS\USBD.SYS
0xF7937000 \SystemRoot\system32\DRIVERS\mouclass.sys
0xF6B48000 \SystemRoot\system32\DRIVERS\imapi.sys
0xF6B38000 \SystemRoot\System32\Drivers\AFS2K.SYS
0xF7AAF000 \SystemRoot\system32\drivers\pfc.sys
0xF793F000 \SystemRoot\system32\drivers\iviaspi.sys
0xF6B28000 \SystemRoot\system32\DRIVERS\cdrom.sys
0xF6B18000 \SystemRoot\system32\DRIVERS\redbook.sys
0xF6696000 \SystemRoot\system32\DRIVERS\ks.sys
0xF6652000 \SystemRoot\system32\drivers\camchal.sys
0xF660A000 \SystemRoot\system32\drivers\camcaud.sys
0xF65E6000 \SystemRoot\system32\drivers\portcls.sys
0xF768F000 \SystemRoot\system32\drivers\drmk.sys
0xF65B5000 \SystemRoot\system32\DRIVERS\HSFHWICH.sys
0xF64B6000 \SystemRoot\system32\DRIVERS\HSF_DP.sys
0xF640E000 \SystemRoot\system32\DRIVERS\HSF_CNXT.sys
0xF7947000 \SystemRoot\System32\Drivers\Modem.SYS
0xF7AB7000 \SystemRoot\system32\DRIVERS\wmiacpi.sys
0xF7D0A000 \SystemRoot\system32\DRIVERS\audstub.sys
0xF7B17000 \SystemRoot\System32\Drivers\RootMdm.sys
0xF769F000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0xF7ABB000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0xF63F7000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0xF76AF000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0xF76BF000 \SystemRoot\system32\DRIVERS\raspptp.sys
0xF794F000 \SystemRoot\system32\DRIVERS\TDI.SYS
0xF63E6000 \SystemRoot\system32\DRIVERS\psched.sys
0xF76CF000 \SystemRoot\system32\DRIVERS\msgpc.sys
0xF7967000 \SystemRoot\system32\DRIVERS\ptilink.sys
0xF796F000 \SystemRoot\system32\DRIVERS\raspti.sys
0xF7977000 \SystemRoot\system32\DRIVERS\RimSerial.sys
0xF76DF000 \SystemRoot\system32\DRIVERS\termdd.sys
0xF7B19000 \SystemRoot\system32\DRIVERS\swenum.sys
0xF6360000 \SystemRoot\system32\DRIVERS\update.sys
0xF7ACF000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0xF634C000 \SystemRoot\system32\DRIVERS\vodafone_K3805-z_dc_enum.sys
0xF76EF000 \SystemRoot\system32\DRIVERS\WDFLDR.SYS
0xF62DB000 \SystemRoot\System32\Drivers\wdf01000.sys
0xF76FF000 \SystemRoot\System32\Drivers\NDProxy.SYS
0xF771F000 \SystemRoot\system32\DRIVERS\usbhub.sys
0xF7B1F000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
0xF7C48000 \SystemRoot\System32\Drivers\Null.SYS
0xF7B21000 \SystemRoot\System32\Drivers\Beep.SYS
0xF7997000 \SystemRoot\System32\drivers\vga.sys
0xF7B23000 \SystemRoot\System32\Drivers\mnmdd.SYS
0xF7B25000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0xF799F000 \SystemRoot\System32\Drivers\Msfs.SYS
0xF79A7000 \SystemRoot\System32\Drivers\Npfs.SYS
0xF73C4000 \SystemRoot\system32\DRIVERS\rasacd.sys
0xEE1CB000 \SystemRoot\system32\DRIVERS\ipsec.sys
0xEE172000 \SystemRoot\system32\DRIVERS\tcpip.sys
0xEE14A000 \SystemRoot\system32\DRIVERS\netbt.sys
0xF73BC000 \SystemRoot\System32\drivers\ws2ifsl.sys
0xEE128000 \SystemRoot\System32\drivers\afd.sys
0xF774F000 \SystemRoot\system32\DRIVERS\netbios.sys
0xF79AF000 \SystemRoot\system32\DRIVERS\ssmdrv.sys
0xEE0FD000 \SystemRoot\system32\DRIVERS\rdbss.sys
0xEE065000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0xF775F000 \SystemRoot\System32\Drivers\Fips.SYS
0xEE03F000 \SystemRoot\system32\DRIVERS\ipnat.sys
0xF776F000 \SystemRoot\system32\DRIVERS\wanarp.sys
0xF777F000 \SystemRoot\system32\DRIVERS\arp1394.sys
0xF7B27000 \??\C:\WINDOWS\system32\drivers\EABFiltr.sys
0xEDF7D000 \SystemRoot\system32\DRIVERS\avipbb.sys
0xF7B2D000 \??\C:\Program Files\Avira\AntiVir Desktop\avgio.sys
0xF77EF000 \SystemRoot\System32\Drivers\Cdfs.SYS
0xEDF65000 \SystemRoot\System32\Drivers\dump_atapi.sys
0xF7B37000 \SystemRoot\System32\Drivers\dump_WMILIB.SYS
0xBF800000 \SystemRoot\System32\win32k.sys
0xF63CE000 \SystemRoot\System32\drivers\Dxapi.sys
0xF79CF000 \SystemRoot\System32\watchdog.sys
0xBF000000 \SystemRoot\System32\drivers\dxg.sys
0xF7C67000 \SystemRoot\System32\drivers\dxgthk.sys
0xBF020000 \SystemRoot\System32\ialmdnt5.dll
0xBF012000 \SystemRoot\System32\ialmrnt5.dll
0xBF040000 \SystemRoot\System32\ialmdev5.DLL
0xBF064000 \SystemRoot\System32\ialmdd5.DLL
0xBFFA0000 \SystemRoot\System32\ATMFD.DLL
0xEDE10000 \SystemRoot\system32\DRIVERS\avgntflt.sys
0xEDDF0000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0xEDB63000 \SystemRoot\system32\DRIVERS\mrxdav.sys
0xEDA86000 \SystemRoot\system32\drivers\wdmaud.sys
0xEDD20000 \SystemRoot\system32\drivers\sysaudio.sys
0xED730000 \SystemRoot\system32\DRIVERS\mdmxsdk.sys
0xED5A1000 \SystemRoot\system32\DRIVERS\srv.sys
0xED305000 \??\C:\WINDOWS\system32\Drivers\uphcleanhlp.sys
0xED088000 \SystemRoot\System32\Drivers\HTTP.sys
0x7C900000 \WINDOWS\system32\ntdll.dll

Processes (total 47):
0 System Idle Process
4 System
596 C:\WINDOWS\system32\smss.exe
664 csrss.exe
688 C:\WINDOWS\system32\winlogon.exe
732 C:\WINDOWS\system32\services.exe
744 C:\WINDOWS\system32\lsass.exe
908 C:\WINDOWS\system32\svchost.exe
968 svchost.exe
1008 C:\WINDOWS\system32\svchost.exe
1040 C:\WINDOWS\system32\svchost.exe
1192 svchost.exe
1368 svchost.exe
1376 C:\WINDOWS\explorer.exe
1592 C:\WINDOWS\system32\spoolsv.exe
1640 C:\Program Files\Avira\AntiVir Desktop\sched.exe
1684 svchost.exe
212 C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
236 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
252 C:\WINDOWS\system32\igfxtray.exe
300 C:\WINDOWS\system32\hkcmd.exe
324 C:\Program Files\QuickTime\QTTask.exe
332 C:\Program Files\HPQ\Quick Launch Buttons\eabservr.exe
392 C:\Program Files\Java\jre6\bin\jusched.exe
404 C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd2.exe
428 C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
436 C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
460 C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
496 C:\Program Files\TomTom HOME 2\HOMERunner.exe
512 C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe
524 C:\WINDOWS\system32\ctfmon.exe
636 C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
780 C:\Program Files\Avira\AntiVir Desktop\avguard.exe
1056 C:\WINDOWS\system32\svchost.exe
776 C:\Program Files\Java\jre6\bin\jqs.exe
1244 C:\WINDOWS\system32\svchost.exe
1232 C:\WINDOWS\system32\svchost.exe
2032 C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
2556 C:\WINDOWS\system32\svchost.exe
2592 C:\Program Files\UPHClean\uphclean.exe
2660 C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
2780 C:\WINDOWS\system32\wuauclt.exe
2112 alg.exe
3592 C:\WINDOWS\system32\svchost.exe
1356 C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqste08.exe
2436 C:\Program Files\Avira\AntiVir Desktop\avcenter.exe
2612 C:\Documents and Settings\Derek Budden\Desktop\MBRCheck.exe

\\.\C: –> \\.\PhysicalDrive0 at offset 0x00000000`00007e00 (NTFS)

PhysicalDrive0 Model Number: ST960821A, Rev: 3.02

Size Device Name MBR Status
——————————————–
55 GB \\.\PhysicalDrive0 Windows XP MBR code detected
SHA1: DA38B874B7713D1B51CBC449F4EF809B0DEC644A


Done!


DDS


DDS (Ver_10-03-17.01) - NTFSx86
Run by [removed] at 21:37:01.32 on 05/08/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.478.211 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: AntiVir Desktop *On-access scanning disabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Avira\AntiVir Desktop\avcenter.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Derek Budden\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D6E0B119-DCF2-4CD6-8DFB-7CFF1B70F7FF} - hxxps://bis.eu.blackberry.com/html/web/client_tools/TOImport.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\derekb~1\applic~1\mozilla\firefox\profiles\4w8csc86.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\documents and settings\derek budden\application data\mozilla\firefox\profiles\4w8csc86.default\extensions\[removed]\components\AlotXpcom.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

—- FIREFOX POLICIES —-
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2010-4-10 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2010-4-10 135336]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2010-4-10 267432]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2010-4-10 60936]
R2 VMCService;Vodafone Mobile Connect Service;c:\program files\vodafone\vodafone mobile connect\bin\VMCService.exe [2010-3-15 9216]
R3 vodafone_K3805-z_dc_enum;Vodafone K3805-z DC Enumerator (ZTE);c:\windows\system32\drivers\vodafone_K3805-z_dc_enum.sys [2010-3-1 80000]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-11-15 135664]
S3 BTCOMM;BTCOMM;c:\windows\system32\drivers\btcomm.sys –> c:\windows\system32\drivers\Btcomm.sys [?]
S3 BTKRNBDG;Bluetooth COM Bridge;c:\windows\system32\drivers\btkrnbdg.sys –> c:\windows\system32\drivers\btkrnbdg.sys [?]
S3 vodafone_K3805-z_cdc_acm;Vodafone K3805-z CDC-ACM driver (ZTE);c:\windows\system32\drivers\vodafone_K3805-z_cdc_acm.sys [2010-3-1 86016]
S3 vodafone_K3805-z_cdc_ecm;vodafone_K3805-z_cdc_ecm;c:\windows\system32\drivers\vodafone_K3805-z_cdc_ecm.sys [2010-3-1 50304]
S3 vodafone_K3805-z_cpo;Vodafone K3805-z Install;c:\windows\system32\drivers\vodafone_K3805-z_cpo.sys [2010-3-1 9728]

=============== Created Last 30 ================

2010-08-01 23:15:55 718104 -c–a-w- C:\avgremover.exe
2010-07-20 20:34:13 744448 -c—-w- c:\windows\system32\dllcache\helpsvc.exe

==================== Find3M ====================

2010-06-30 22:05:33 0 —ha-w- c:\windows\system32\drivers\Msft_Kernel_vodafone_K3805-z_cdc_ecm_01009.Wdf
2010-06-30 22:05:16 0 —ha-w- c:\windows\system32\drivers\Msft_Kernel_vodafone_K3805-z_cdc_acm_01009.Wdf
2010-06-30 22:04:05 0 —ha-w- c:\windows\system32\drivers\Msft_Kernel_vodafone_K3805-z_dc_enum_01009.Wdf
2010-06-30 22:04:03 0 —ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01009_Coinstaller_Critical.Wdf
2008-09-04 12:11:00 32768 –sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090420080905\index.dat

============= FINISH: 21:38:20.93 ===============


The file: ATTACH is - er - attached, as is the GMER output file

Thanks John
.

Attachments:

Post #4
Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Post #5 last edited
Hi CatByte Downloaded Combofix OK, and disabled Avira. When I tried torun Combofix, it complained that AVG was running. The thing is, I was told AVG had "disappeared" off this machine, which is why the guy installed Avira. Certainly there's no AVG desktop manager window icon to invoke. There's no Start menu Icon and there's no entry in add/remove programs There's no entry I can see in msconfg what looks like an AVG startup command. I downloaded and ran the AVG uninstaller again, just to be as sure as I could that I'd nuked AVG then restarted the machine. but guess what? COmbofix still complains AVG is still running. I tried installing the latest AVG, with the intention of uninstalling it as soon as I had the opportunity, but AVG refused to complete the install, saying it had encountered an error. (now, there's a surprise) I didn't risk allowing Combofix to run with AVG active, given the dire warnings about possible damage, so I'm now a tad stumped. :scratch:
Post #7
Well, I ran Combofix, which produced the attached file. When Combofix finished running, it had popped up a blank Notepad window called Log.txt and said the file log.txt didn't exist and should it create it. If I can find it I'll attach it in the next post.

Attachments:

Post #8 last edited
OK, here's the mysterious log file. Pretty well academic interest only as it's empty. It was in: C:\Documents and Settings\(name deleted)\Local Settings\temp
Post #9
Hi,

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

SecCenter::
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …

[external image: Posted Image]
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT

Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT

[external image: Posted Image]
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 21 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 21 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u21 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

**Vista/Win7 users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    [external image: Posted Image]
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
Post #11
Hi Please delete the AVG Installer icon from the desktop (right click > delete it) C:\Documents and Settings\Derek Budden\Desktop\avg_free_stb_all_9_115_cnet.exe How is the computer running now? Any outstanding issues?
Post #12
Hi CatByte. We look to be home and dry now. Boot up time is reasonable, bearing in mind the amount of crud the guy is running. One of the worst culprits was the Blackberry desktop. Give me my Palm Handspring any day! Simple, lightweight and straightforward software that simply works without getting in the way (ends rant). I did have some significant issues reinstalling AVG - but that turned out to be a problem with the AVG install not being properly implemented and the need to use a fix from AVG. Thanks for all your help; it's appreciated. John
Post #13
Hi

Just some housekeeping to do now then

Please do the following:

You can delete the MBRCheck, DDS and GMER logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.



[external image: Posted Image]
If there are any logs/tools remaining > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them     Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

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