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Please work your way through the following steps:
- Clean out your temporary files
- Please download ATF Cleaner by Atribune by clicking here and save the file (called ATF-Cleaner.exe) to your desktop.
- Run the program by double clicking the ATF-Cleaner.exe icon located on your desktop.
- Check the boxes to the left of the following:
- Windows Temp
- Current User Temp
- All Users Temp
- Temporary Internet Files
- Java Cache
- The rest are optional. If you want to remove everything check the "Select All" box.
- Click on "Empty Selected" to begin cleaning.
- Once the "Done Cleaning" message appears, click OK.
- If you use Firefox, Click on the Firefox tab and repeat the above process.
- When you have finished cleaning, click on the "Exit" button in the main menu.
- MalwareBytes AntiMalware:
- I can see that you have MBAM installed.
- Double click on your MalwareBytes AntiMalware icon to launch the program.
- Click on the "Update" tab and then on "Check for Updates".
- The program will now install the latest Malware definition files.
- Once complete, click on the "Scanner" tab, select "Perform full scan"and then click on "Scan".
- Once the program has scanned your computer, a log file will be created in Notepad.
- Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
- If the scan detects any Malware-related objects, make sure that everything is checked, and click "Remove Selected" <– Very Important.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart your computer.
- The log is automatically saved by MBAM and can be viewed by clicking the "Logs" tab.
- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart your computer, please do so immediately.
- Come back here to this thread and Paste the log in your next reply.
- Please update your Java
- Click on "Start", then on "Control Panel".
- Go to "Add or Remove Programs" and uninstall any previous versions of Java that you find (J2SE Runtime Environment 5.0 Update 5).
- Reboot your computer.
- Next, download the latest version of Java by clicking here
- Scroll down the page until you reach "Java Platform Standard Edition".
- Beneath this and to the right, you will see a link marked "Download JRE".
- Click the "Download JRE" button.
- Select the platform (Windows, in your case), multi language.
- Accept the license agreement and click on "Continue".
- You do not have to register if you do not want to (the registration step is optional).
- Scroll down and click on the file called jre-6u21-windows-i586.exe located under "Windows Offline Installation".
- Save the file to your desktop.
- Do not select Run.
- Double click on the saved file (jre-6u21-windows-i586.exe) to install the update.
- Delete the downloaded installation file after completing the above procedure and reboot your system if not prompted to do so.
- Please perform the following scan:
- This is a very deep scan that can take many hours. In some instances you may need to let it run overnight. Please be patient.
- It is recommended that you disable your onboard antivirus program and antispyware programs while performing scans to eliminate software conflicts and to speed up scan time.
- DO NOT surf the net while your resident protection is disabled!
- Once the scan is finished remember to re-enable your resident antivirus protection along with whatever antispyware applications you use.
- Click on the Accept button and install any components it needs.
- The program will install and then begin downloading the latest definition files.
- After the files have been downloaded on the left side of the page in the Scan section select My Computer.
- This will start the program and scan your system.
- The scan will take a while, so be patient and let it run (at times it may appear to stall).
- Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Once the scan is complete, click on View scan report. To obtain the report:
- Click on: Save Report As
- Next, in the Save as prompt, Save in area, select: Desktop
- In the File name area, use KScan, or something similar In Save as type, click the drop arrow and select:Text file [*.txt]
- Then, click: Save
- Please post the Kaspersky Online Scanner Report in your reply.
- If you need help performing the above steps, an animated tutorial can be found here.
Please post the MBAM log and the Kaspersky log in your next reply.
Also, please describe how your machine is behaving now.
