Hi,
When I turn on my pc I get a response C:\windows\ordcsp.dll.
I have run Malware anti-virus and all is good then I run Avira Anti-virus
and I get a response of 2 virus's .
- TR/crypt.ZPACK.gen
- RBIT/Krap.B.56228
I click on "Repair All" then restart my computer but this does not get rid of them.
Also my CD drive is not responsing .
Please help a novice computer user.
EDSYS Windox XP
Hello molly39 and welcome to WhatTheTech. Please follow these guidelines while we work on your PC:
Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
Please do not run any scans or install/uninstall any applications without being directed to do so.
Please follow my instructions carefully and in the order they are posted.
Any underlined text in my posts indicates a clickable link.
You should print any instructions I give you for ease of use and reference.
If you have any questions at all, please stop and ask before proceeding.
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
—————————————————
Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and post it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[external image: Posted Image]
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[external image: Posted Image]
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
🖼Click to load external image (Posted Image) Open Notepad Go to Start> All Programs> Accessories> Notepad ( this will only work with Notepad ) and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above http://
http://forums.whatthetech.com/index.php?showtopic=113428&pid=670066
Collect::
c:\windows\system32\drivers\jgazpik.sys
c:\windows\system32\drivers\kknsi.sys
c:\windows\Smakexino.dat
c:\windows\Ilituritucivire.bin
c:\documents and settings\LocalService\Application Data\qcopjv.dat
c:\windows\system32\config\systemprofile\Application Data\qcopjv.dat
c:\documents and settings\NetworkService\Application Data\qcopjv.dat
Driver::
jgazpik
kknsi
Registry::
[-HKLM\~\startupfolder\C:^Documents and Settings^Jeff^Start Menu^Programs^Startup^syspck32.exe]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Uzewe]
RegLock::
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
Save this as CFScript to your desktop.
Then drag the CFScript into ComboFix.exe as you see in the screenshot below.
[external image: Posted Image]
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.
Java™ 6 Update 13 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts. If it does not, let me know.
Once the install is complete…
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
On the General tab, under Temporary Internet Files, click the Settings button.
Next, click on the Delete Files button
There are two options in the window to clear the cache - Leave BOTH Checked
Applications and Applets
Trace and Log Files
Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
If an update is found, it will download and install the latest version.
The program will close to update and reopen.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
Once the update is complete, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, adware, dialers, and other riskware
Archives
E-mail databases
Click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View report… at the bottom.
Click the Save report… button.
Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
🖼Click to load external image (Posted Image) Go HERE to scan for any other out of date and/or vulnerable applications on your computer and follow the instructions given for updating them.
Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK: Combofix /Uninstall
Hi,
Thank you. I have run Malwares + Avira Anti Virus and all is good.
My CD Drive ( D) is still not working . Would the virus's have caused
damaged to the CD drive ??
Molly
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