Computer Slow even locks up. DDS attached.

Hi

Please do the following:

• Right click the Start button and sekect Explore
  
• Right-click on the c:\ drive and select Properties
  
• Click on the Tools tab in the Properties window.
  
• Under the Error-Checking section click the Check Now button.
  
• If you have User Account Controls enabled, a window will pop up asking permission to continue. Click Continue
  
• Check the boxes beside Automatically fix file system errors and Scan for and attempt recovery of bad sectors, then click Start
  
• Chkdsk will not run while your computer is in use, therefore it will request you to schedule Chkdsk.
  
• Select Schedule Check Disk so it will run the next time you boot your computer before Windows is actually loaded.
  
• Reboot your computer to allow Chkdsk to run.

Hi, I see that you have posted something but I cannot see what it is. Am I missing something?

Yes, there are instructions there to run chkdsk I will send them to you via PM as well I'm not sure why you are not seeing what has been posted, that's unusual.

I just ran the chkdsk. My computer has rebooted. I'm ready for the next instruction.

did it change anything or is your partition table still appearing smaller than it should?

Nothing has changed. I still only have 38 GB available.

My GB has returned to normal. HP Health Check said there was unallocated space and asked if I wanted to repair it. I said yes and it's now repaired and restored. Now we can go back to fixing the MRB or whatever was ailing my laptop.

OK

that's great,

let's do another check see if it was repaired by your repair install or if it still needs fixing

please run the MBRCheck as we did initially to check the status,

I'll give you the full instructions again

• Be sure to disable your security programs
• Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
• A window will open on your desktop
• if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
• If nothing unusual is found just press Enter
• A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
• Please post the contents of that file.

MBRCheck, version 1.1.1 © 2010, AD \\.\C: –> \\.\PhysicalDrive0 \\.\E: –> \\.\PhysicalDrive0 Size Device Name MBR Status ——————————————– 298 GB \\.\PhysicalDrive0 Unknown MBR code Found non-standard or infected MBR. Enter 'Y' and hit ENTER for more options, or 'N' to exit: Done! Press ENTER to exit…

Hi

the MBRCheck program has since been updated to name the infection in the MBR if detected,

so please can you delete the copy of MBRCheck that you have and download a fresh copy and run the diagnostic scan again:

MBRCheck.exe

I had to use the System Recovery disks again to totally reformat my hard drive again. When it rebooted while trying to complete the MRB, Windows would not load.

well, there is certainly something wrong with the MBR if even accessing it causes your computer to crash.

We need to fix it via the recovery environment.

Please do the following:

Verify that you can access the Vista Recovery Environment

To do so, restart your computer and begin tapping the F8 key to enable the Advanced Start menu.

If the option Repair your computer is available, select it.

Select a language, a keyboard or an input method, and then click Next

It will ask for a password > if you have one > enter it now, or just hit OK if you don't have one.

(If Recovery Environment is not preinstalled, you will need to insert your Vista installation dvd and restart, then press any key when prompted to boot from the cd.

At the Install Windows screen, select Repair your computer (image below)

🖼Click to load external image (Posted Image))


In the System Recovery Options dialog box, click Command Prompt

Type bootrec /fixmbr and then press ENTER

You should see "The operation completed successfully"

Type EXIT at the command prompt, then select the RESTART button to reboot your system normally.



We'll try this first and see if that fixes the issue

It's done. There were no known issues. The bootrec /fixmbr completed successfully.

Good,

I hope that resolves the non booting issue, can you restart your computer a couple of times, normally and note any issues there may be.

Let's move forward making sure nothing else remains on your system.


see if MBRCheck will run now as we did initially to give us a status check on the fixed MBR.

Delete the copy of MBRCheck that you have and download an updated one from here

then please do the following:

Please download Malwarebytes' Anti-Malware

• Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected. <– very important
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.





NEXT

**Vista users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.

• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
  
  [external image: Posted Image]
  
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

My laptop has rebooted without error. Here is the post of the updated MBR. MBRCheck, version 1.1.1 © 2010, AD \\.\C: –> \\.\PhysicalDrive0 \\.\D: –> \\.\PhysicalDrive0 Size Device Name MBR Status ——————————————– 298 GB \\.\PhysicalDrive0 Windows 2008 MBR code detected Done! Press ENTER to exit… Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4322 Windows 6.0.6001 Service Pack 1 Internet Explorer 7.0.6001.18000 7/17/2010 7:43:20 PM mbam-log-2010-07-17 (19-43-20).txt Scan type: Quick scan Objects scanned: 128843 Time elapsed: 8 minute(s), 13 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) KASPERSKY ONLINE SCANNER 7.0: scan report Saturday, July 17, 2010 Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Saturday, July 17, 2010 20:31:20 Records in database: 4229195 ——————————————————————————– Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: C:\ D:\ E:\ F:\ G:\ Scan statistics: Objects scanned: 123703 Threats found: 0 Infected objects found: 0 Suspicious objects found: 0 Scan duration: 01:39:26 No threats found. Scanned area is clean. Selected area has been scanned.