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Spyware / Malware / Virus Removal

Internet Explorer won't run but Firefox will

24 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16
Removed the toolbar, thanks for the info. IE is running but still unable to access any locations through the saved Favorites. Is that normal with the changes?
Post #17
No that isn't normal Have a look at Tools>Folder Options>File types Scroll way down to URL Internet Shortcut 'Opens With' should be Internet Explorer If not, select Change, then select it from the list of programs. Updating to IE8 will fix it as well (IE8 is much better) Let me know if that resolves it.
Post #18
Won't let me. There are 32 files types that don't have an extension assigned, of that 32, 15 of them are URL files plus the one labeled just Internet Shortcuts.
Post #19 last edited
you looking in My Documents > Tools > Options > file types? what happens when you scroll down to URL Internet shortcut? and choose "Internet explorer"? what does it say in the bottom window? can you press the "change" button? what happens when you do?
Post #20
Actually I was looking through Control Panel > Admin Tools > Tools > Folder Options > File Types I have now gone through My Docs as you stated but have the same results. There is not a type labeled URL Internet Shortcuts There is a type labeled Internet Shortcuts It has a logo next to it which is a blue e over a sheet of paper but then is states NONE next to that for the extension. When highlighting that file type it does not give me the option to change. I can click Advanced which takes me to another window and can "Edit" that file. It shows in each box: Action: Open the application used to perform action rundll32.exe shdocvw.dll,OpenURL %l Use: DDE is checked Application: shdocvw Topic: System
Post #21
oh you haven't scrolled down the window far enough keep scrolling down almost to the end till you find URL in the left window > then Internet shortcuts in the right window in the underneath window it should say Internet explorer
Post #22
Found URL in the left window, the right window states URL file Which I highlight it, it shows the details for the URL extension as opens with Internet Explorer. Which I click change it shows Open With and is highlighted on Shell Doc Object and Control Library. I click on Internet Explorer right above that, click OK and it goes back to Folder Options but does not let me click Apply only close. This does not change IE and when I reopen the Folder Options everything is as it was when I began. None of the changes saved.
Post #24
downloaded to desktop opened and it began extracting files, when finished window opened as iesetup.exe - Entry Point Not Found The procedure entry point SHRegGetValueW could not be located in the dynamic link library SHWAPI.dll
Post #25
Hi,

You only have Service Pack one installed on your PC, that's why the error message.

You should be at service pack 3

(why do you only have SP1?)

The service packs contain very important security patches that you must have installed, or you will get reinfected in no time


Please update to Service Pack 2, then Service Pack 3, then reinstall IE8


please use the following link:


http://support.microsoft.com/kb/322389

follow the download links for SP2 and SP3
Post #26
Sorry for the delay in response I don't believe there have been any Windows Updates on the pc for several years!!! Needless to say, when I tried to update the Service Packs there were issues. Had to run an update for everything and it ended up being very time consuming. Anyway, am updated to SP 3, have downloaded and installed IE8 but now IE8 won't open at all! What do you need from me?
Post #27 last edited
Please post a fresh DDS Log and attach.txt when you say IE8 won't open, what exactly happens? Did it install properly?
Post #28
Everything seemed to install fine, no messages during download or install. I "reinstalled" IE8 after it wouldn't open on initial install, thinking that there may have been an error, but same problem again. When double-click desktop icon for IE8, hour glass pops up for about 15 seconds and then nothing happens. Also tried opening through Start menu but same thing. Updated logs: DDS (Ver_10-03-17.01) - NTFSx86 Run by [removed] at 8:24:47.93 on Sun 07/04/2010 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.558 [GMT -3:00] AV: Norton AntiVirus Online *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\NavNT\vptray.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\EarthLink TotalAccess\Accelerator\PropelAC.exe C:\WINDOWS\System32\hphmon05.exe C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\WINDOWS\BCMSMMSG.exe C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE C:\PROGRA~1\EARTHL~1\TaskPanl.exe svchost.exe C:\PROGRA~1\NavNT\DefWatch.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\FinePixViewer\QuickDCF2.exe C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe C:\Program Files\SpywareGuard\sgmain.exe C:\Program Files\SpywareGuard\sgbhp.exe C:\PROGRA~1\NavNT\rtvscan.exe C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe C:\WINDOWS\System32\tcpsvcs.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Alesia\Desktop\dds.scr ============== Pseudo HJT Report =============== BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll BHO: PnIEBrowserHelperObj Class: {4b5f2e08-6f39-479a-b547-b2026e4c7edf} - c:\program files\earthlink totalaccess\PnEL.dll BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\17.7.0.12\IPSBHO.DLL BHO: ST: {9394ede7-c8b5-483e-8773-474bf36af6e4} - c:\program files\msn apps\st\01.03.0000.1005\en-xu\stmain.dll BHO: MSNToolBandBHO: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn apps\msn toolbar\msn toolbar\01.02.5000.1021\en-us\msntb.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Pop-Up Blocker: {d7f30b62-8269-41af-9539-b2697fa7d77e} - c:\program files\earthlink totalaccess\PnEL.dll TB: MSN: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn apps\msn toolbar\msn toolbar\01.02.5000.1021\en-us\msntb.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [RealPlayer] "c:\program files\real\realplayer\realplay.exe" /RunUPGToolCommandReBoot uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\WCESCOMM.EXE" uRun: [E6TaskPanel] "c:\progra~1\earthl~1\TaskPanl.exe" -winstart mRun: [vptray] c:\progra~1\navnt\vptray.exe mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [Propel Accelerator] c:\program files\earthlink totalaccess\accelerator\PropelAC.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HPHUPD05] c:\program files\hewlett-packard\{45b6180b-dcab-4093-8ee8-6164457517f0}\hphupd05.exe mRun: [HPHmon05] c:\windows\system32\hphmon05.exe mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd.exe" mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe" mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [dla] c:\windows\system32\dla\tfswctrl.exe mRun: [BCMSMMSG] BCMSMMSG.exe mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" StartupFolder: c:\docume~1\alesia\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\exifla~1.lnk - c:\program files\finepixviewer\QuickDCF2.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38119.3245023148 DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab TCP: {1AE1C495-CF33-418E-99B1-4D9BF6FD8EC2} = 12.229.66.3 12.229.66.4 Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll Notify: igfxcui - igfxsrvc.dll Notify: NavLogon - c:\windows\system32\NavLogon.dll SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\alesia\applic~1\mozilla\firefox\profiles\4r33cxks.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome FF - prefs.js: network.proxy.http - localhost FF - prefs.js: network.proxy.http_port - 8080 FF - prefs.js: network.proxy.type - 4 FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\ipsffplgn\components\IPSFFPl.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1107000.00c\symds.sys [2010-7-4 328752] R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1107000.00c\symefa.sys [2010-7-4 173104] R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\bashdefs\20100619.001\BHDrvx86.sys [2010-6-19 691248] R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1107000.00c\cchpx86.sys [2010-7-4 501888] R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1107000.00c\ironx86.sys [2010-7-4 116784] R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\17.7.0.12\ccsvchst.exe [2010-7-4 126392] R2 NAVAPEL;NAVAPEL;c:\program files\navnt\Navapel.sys [2003-5-2 30208] R2 Norton AntiVirus Server;Symantec AntiVirus Client;c:\progra~1\navnt\rtvscan.exe [2003-5-21 610304] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-7-3 102448] R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\ipsdefs\20100702.001\IDSXpx86.sys [2010-7-3 331640] R3 NAVAP;NAVAP;c:\progra~1\navnt\NAVAP.sys [2003-5-2 224256] R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080603.003\NAVENG.sys [2008-6-4 82256] R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080603.003\NAVEX15.sys [2008-6-4 895408] S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232] =============== Created Last 30 ================ 2010-07-04 10:49:25 0 d—–w- c:\docume~1\alesia\applic~1\Tific 2010-07-04 05:08:46 0 dc-h–w- c:\windows\ie8 2010-07-03 11:13:31 805 —-a-w- c:\windows\system32\drivers\SYMEVENT.INF 2010-07-03 11:13:31 7443 —-a-w- c:\windows\system32\drivers\SYMEVENT.CAT 2010-07-03 11:12:37 0 d—–w- c:\windows\system32\drivers\NAV 2010-07-03 11:12:32 0 d—–w- c:\program files\Norton AntiVirus 2010-07-03 10:54:25 0 d—–w- c:\program files\NortonInstaller 2010-07-03 10:54:25 0 d—–w- c:\docume~1\alluse~1\applic~1\NortonInstaller 2010-07-03 02:13:59 0 d—–w- c:\docume~1\alluse~1\applic~1\Norton 2010-07-03 01:40:23 0 d—–w- c:\windows\system32\XPSViewer 2010-07-03 01:39:29 89088 ——w- c:\windows\system32\dllcache\filterpipelineprintproc.dll 2010-07-03 01:39:29 597504 ——w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe 2010-07-03 01:39:29 117760 ——w- c:\windows\system32\prntvpt.dll 2010-07-03 01:39:28 575488 ——w- c:\windows\system32\xpsshhdr.dll 2010-07-03 01:39:28 575488 ——w- c:\windows\system32\dllcache\xpsshhdr.dll 2010-07-03 01:39:28 1676288 ——w- c:\windows\system32\xpssvcs.dll 2010-07-03 01:39:28 1676288 ——w- c:\windows\system32\dllcache\xpssvcs.dll 2010-07-03 01:39:28 0 d—–w- C:\28d2c2388061b8e4a3 2010-07-03 01:07:39 0 d—–w- c:\program files\MSXML 4.0 2010-07-03 01:04:28 0 d-sh–w- c:\documents and settings\alesia\IETldCache 2010-07-03 00:57:37 0 d—–w- c:\windows\ie8updates 2010-07-03 00:53:53 599040 ——w- c:\windows\system32\dllcache\msfeeds.dll 2010-07-03 00:53:53 55296 ——w- c:\windows\system32\dllcache\msfeedsbs.dll 2010-07-03 00:53:52 12800 ——w- c:\windows\system32\dllcache\xpshims.dll 2010-07-03 00:53:51 743424 ——w- c:\windows\system32\dllcache\iedvtool.dll 2010-07-03 00:53:51 247808 ——w- c:\windows\system32\dllcache\ieproxy.dll 2010-07-03 00:53:51 1985536 ——w- c:\windows\system32\dllcache\iertutil.dll 2010-07-03 00:53:48 11076096 ——w- c:\windows\system32\dllcache\ieframe.dll 2010-07-03 00:50:37 41984 ——w- c:\windows\system32\dllcache\iecompat.dll 2010-07-02 22:55:08 1172480 ——w- c:\windows\system32\dllcache\msxml3.dll 2010-07-02 22:54:51 337408 ——w- c:\windows\system32\dllcache\netapi32.dll 2010-07-02 22:54:25 272128 ——w- c:\windows\system32\dllcache\bthport.sys 2010-07-02 22:53:12 353792 ——w- c:\windows\system32\dllcache\srv.sys 2010-07-02 22:49:34 81920 ——w- c:\windows\system32\dllcache\fontsub.dll 2010-07-02 22:49:34 119808 ——w- c:\windows\system32\dllcache\t2embed.dll 2010-07-02 22:49:17 153088 ——w- c:\windows\system32\dllcache\triedit.dll 2010-07-02 22:48:57 3558912 ——w- c:\windows\system32\dllcache\moviemk.exe 2010-07-02 22:47:34 203136 ——w- c:\windows\system32\dllcache\rmcast.sys 2010-07-02 22:47:13 331776 ——w- c:\windows\system32\dllcache\msadce.dll 2010-07-02 22:46:02 455680 ——w- c:\windows\system32\dllcache\mrxsmb.sys 2010-07-02 22:44:06 128512 ——w- c:\windows\system32\dllcache\dhtmled.ocx 2010-07-02 22:44:01 284160 ——w- c:\windows\system32\dllcache\pdh.dll 2010-07-02 22:44:00 35328 ——w- c:\windows\system32\dllcache\sc.exe 2010-07-02 22:43:59 401408 ——w- c:\windows\system32\dllcache\rpcss.dll 2010-07-02 22:43:59 110592 ——w- c:\windows\system32\dllcache\services.exe 2010-07-02 22:43:58 473600 ——w- c:\windows\system32\dllcache\fastprox.dll 2010-07-02 22:43:57 453120 ——w- c:\windows\system32\dllcache\wmiprvsd.dll 2010-07-02 22:43:57 227840 ——w- c:\windows\system32\dllcache\wmiprvse.exe 2010-07-02 22:43:55 714752 ——w- c:\windows\system32\dllcache\ntdll.dll 2010-07-02 22:43:55 617472 ——w- c:\windows\system32\dllcache\advapi32.dll 2010-07-02 22:43:53 2146304 ——w- c:\windows\system32\dllcache\ntkrnlmp.exe 2010-07-02 22:43:50 2189952 ——w- c:\windows\system32\dllcache\ntoskrnl.exe 2010-07-02 22:43:47 2024448 ——w- c:\windows\system32\dllcache\ntkrpamp.exe 2010-07-02 22:38:23 0 d—–w- c:\windows\system32\scripting 2010-07-02 22:38:22 0 d—–w- c:\windows\system32\en 2010-07-02 22:38:22 0 d—–w- c:\windows\l2schemas 2010-07-02 22:35:50 471552 ——w- c:\windows\system32\dllcache\aclayers.dll 2010-07-02 22:32:13 0 d—–w- c:\windows\network diagnostic 2010-07-02 22:15:58 572557 ——w- c:\windows\system32\dllcache\rtuner.wmv 2010-07-02 22:14:59 397312 ——w- c:\windows\system32\mmcex.dll 2010-07-02 21:29:10 2560 ——w- c:\windows\system32\xpsp4res.dll 2010-07-02 21:29:08 1206508 ——w- c:\windows\system32\dllcache\sysmain.sdb 2010-07-02 21:29:06 215552 ——w- c:\windows\system32\dllcache\wordpad.exe 2010-07-02 21:19:46 0 d—–w- c:\windows\system32\wbem\AutoRecover 2010-07-02 20:19:55 0 d—–w- c:\program files\messenger 2010-07-02 20:19:39 0 d—–w- c:\windows\provisioning 2010-07-02 20:19:39 0 d—–w- c:\windows\peernet 2010-07-02 20:18:13 0 d—–w- c:\windows\ServicePackFiles 2010-07-02 20:12:21 0 d—–w- c:\windows\EHome 2010-07-01 22:31:42 1082368 —-a-w- c:\windows\system32\esent.dll 2010-07-01 21:37:54 0 d—–w- c:\docume~1\alesia\applic~1\Auslogics 2010-07-01 21:37:47 0 d—–w- c:\program files\Auslogics 2010-07-01 21:24:56 73728 —-a-w- c:\windows\system32\javacpl.cpl 2010-07-01 21:24:56 411368 —-a-w- c:\windows\system32\deployJava1.dll 2010-07-01 16:17:43 0 d—–w- c:\program files\ESET 2010-06-30 23:00:35 0 d—–w- c:\windows\system32\PreInstall 2010-06-30 23:00:30 26144 —-a-w- c:\windows\system32\spupdsvc.exe 2010-06-30 09:03:03 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2010-06-30 09:03:02 19288 —-a-w- c:\windows\system32\drivers\mbam.sys 2010-06-30 09:03:02 0 d—–w- c:\program files\Malwarebytes' Anti-Malware 2010-06-30 09:03:02 0 d—–w- c:\docume~1\alluse~1\applic~1\Malwarebytes 2010-06-30 01:36:21 98816 —-a-w- c:\windows\sed.exe 2010-06-30 01:36:21 77312 —-a-w- c:\windows\MBR.exe 2010-06-30 01:36:21 256512 —-a-w- c:\windows\PEV.exe 2010-06-30 01:36:21 161792 —-a-w- c:\windows\SWREG.exe 2010-06-25 14:17:12 0 d—–w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan 2010-06-25 14:17:08 0 d—–w- c:\program files\McAfee Security Scan ==================== Find3M ==================== 2010-07-03 12:02:20 60808 —-a-w- c:\windows\system32\S32EVNT1.DLL 2010-07-03 12:02:20 124976 —-a-w- c:\windows\system32\drivers\SYMEVENT.SYS 2010-05-02 05:22:50 1851264 —-a-w- c:\windows\system32\win32k.sys 2010-05-02 05:22:50 1851264 ——w- c:\windows\system32\dllcache\win32k.sys 2010-04-20 05:30:08 285696 —-a-w- c:\windows\system32\atmfd.dll 2010-04-20 05:30:08 285696 ——w- c:\windows\system32\dllcache\atmfd.dll ============= FINISH: 8:26:14.67 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_10-03-17.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume2 Install Date: 2/4/2004 8:46:22 PM System Uptime: 7/4/2010 8:21:00 AM (0 hours ago) Motherboard: Dell Computer Corp. | | 0C2425 Processor: Intel® Pentium® 4 CPU 2.53GHz | Microprocessor | 2525/533mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 74 GiB total, 51.648 GiB free. D: is CDROM () E: is CDROM () ==== Disabled Device Manager Items ============= ==== System Restore Points =================== RP776: 7/2/2010 5:30:28 PM - Installed Windows XP KB890859. RP777: 7/2/2010 5:31:01 PM - Installed Windows XP KB891781. RP778: 7/2/2010 5:31:32 PM - Installed Windows XP KB893066. RP779: 7/2/2010 5:32:13 PM - Installed Windows XP KB893086. RP780: 7/2/2010 5:33:05 PM - Installed Windows XP KB893756. RP781: 7/2/2010 5:33:37 PM - Installed Windows XP KB896358. RP782: 7/2/2010 5:34:10 PM - Installed Windows XP KB896423. RP783: 7/2/2010 5:34:50 PM - Installed Windows XP KB896424. RP784: 7/2/2010 5:35:22 PM - Installed Windows XP KB896428. RP785: 7/2/2010 5:35:54 PM - Installed Windows XP KB899587. RP786: 7/2/2010 5:36:40 PM - Installed Windows XP KB899591. RP787: 7/2/2010 5:37:12 PM - Installed Windows XP KB900725. RP788: 7/2/2010 5:37:56 PM - Installed Windows XP KB901017. RP789: 7/2/2010 5:38:25 PM - Installed Windows XP KB901214. RP790: 7/2/2010 5:38:56 PM - Installed Windows XP KB902400. RP791: 7/2/2010 5:39:29 PM - Installed Windows XP KB905414. RP792: 7/2/2010 5:40:03 PM - Installed Windows XP KB905749. RP793: 7/2/2010 5:40:31 PM - Installed Windows XP KB908519. RP794: 7/2/2010 5:41:00 PM - Installed Windows XP KB908531. RP795: 7/2/2010 5:41:45 PM - Installed Windows XP KB910437. RP796: 7/2/2010 5:42:14 PM - Installed Windows XP KB911280. RP797: 7/2/2010 5:42:43 PM - Installed Windows XP KB911562. RP798: 7/2/2010 5:43:20 PM - Installed Windows XP KB911927. RP799: 7/2/2010 5:43:50 PM - Installed Windows XP KB912919. RP800: 7/2/2010 5:44:26 PM - Installed Windows XP KB913580. RP801: 7/2/2010 5:44:56 PM - Installed Windows XP KB914388. RP802: 7/2/2010 5:45:29 PM - Installed Windows XP KB914389. RP803: 7/2/2010 5:46:06 PM - Installed Windows XP KB917344. RP804: 7/2/2010 5:46:48 PM - Installed Windows XP KB917422. RP805: 7/2/2010 5:47:19 PM - Installed Windows XP KB917953. RP806: 7/2/2010 5:47:49 PM - Installed Windows XP KB919007. RP807: 7/2/2010 5:48:26 PM - Installed Windows XP KB920670. RP808: 7/2/2010 5:48:56 PM - Installed Windows XP KB920683. RP809: 7/2/2010 5:49:28 PM - Installed Windows XP KB920685. RP810: 7/2/2010 5:50:07 PM - Installed Windows XP KB921398. RP811: 7/2/2010 5:50:39 PM - Installed Windows XP KB921883. RP812: 7/2/2010 5:51:13 PM - Installed Windows XP KB922616. RP813: 7/2/2010 5:51:56 PM - Installed Windows XP KB922819. RP814: 7/2/2010 5:52:26 PM - Installed Windows XP KB923191. RP815: 7/2/2010 5:52:58 PM - Installed Windows XP KB923414. RP816: 7/2/2010 5:53:29 PM - Installed Windows XP KB924191. RP817: 7/2/2010 5:54:01 PM - Installed Windows XP KB924496. RP818: 7/2/2010 6:22:46 PM - Software Distribution Service 3.0 RP819: 7/2/2010 6:36:18 PM - Software Distribution Service 3.0 RP820: 7/2/2010 7:18:47 PM - Software Distribution Service 3.0 RP821: 7/2/2010 9:56:22 PM - Installed Windows Internet Explorer 8. RP822: 7/2/2010 9:57:14 PM - Software Distribution Service 3.0 RP823: 7/2/2010 10:06:38 PM - Software Distribution Service 3.0 RP824: 7/2/2010 10:34:45 PM - Software Distribution Service 3.0 RP825: 7/2/2010 11:03:59 PM - Printer Driver Microsoft XPS Document Writer Installed RP826: 7/4/2010 1:34:20 AM - System Checkpoint RP827: 7/4/2010 2:09:38 AM - Installed Windows Internet Explorer 8. ==== Installed Programs ====================== Adobe Flash Player 10 Plugin Adobe Flash Player ActiveX Adobe Reader 9.3.3 ArcSoft PhotoImpression 3.0 Auslogics Disk Defrag Banctec Service Agreement BCM V.92 56K Modem Broadcom Management Programs CK Becky Higgins' Creative Clips Coupon Printer for Windows CouponBar Creative Lettering Combo Cricut DesignStudio Deal Info Dell Networking Guide DigitImg DS21Patch DVD Decrypter (Remove Only) DVD Shrink 3.2 EarthLink Accelerator EarthLink Common EarthLink FastLane EarthLink IM EarthLink MailBox EarthLink MDAC EarthLink Pop-Up Blocker EarthLink Redistributed EarthLink Setup EarthLink TaskPanel EarthLink TotalAccess 2004 EarthLink Update Manager EarthLink Webspace ELNBonus ESET Online Scanner v3 exPressit S.E. 2.2 FinePix Studio FinePixViewer Resource FinePixViewer Ver.5.4 FUJIFILM USB Driver Help and Support Customization Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB981793) HP Memories Disc HP Software Update ImageMixer VCD for FinePix Intel® Extreme Graphics Driver InterActual Player Internet Explorer Default Page Jasc Paint Shop Photo Album Java Auto Updater Java™ 6 Update 20 Lernout & Hauspie TruVoice for Microsoft Agent Lexia Reading LiveUpdate 1.80 (Symantec Corporation) Malwarebytes' Anti-Malware McAfee Security Scan Plus Microsoft .NET Framework 1.1 Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft ActiveSync 3.8 Microsoft Data Access Components KB870669 Microsoft Encarta Encyclopedia Standard 2004 Microsoft Office XP Media Content Microsoft Office XP Professional with FrontPage Microsoft Publisher 2002 Microsoft XML Parser MicroStaff WINASPI NT Modem Helper Move Media Player Mozilla Firefox (2.0.0.20) MSN Toolbar MSSoap MSXML 4.0 SP2 (KB954430) My Photo Adventure My Photo Adventure 2 Nero Suite Norton AntiVirus Photo2DVD Studio Build [removed] Photodex Presenter PhotoShow 2 Photosmart 140,240,7200,7600,7700,7900 Series PowerDVD ProShow Gold PS240 PSShortcuts PSUsage QuickTime RealOne Player Ringling Bros. - Frankie Goes to the Circus Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Shockwave SolSuite Sonic DLA Sonic RecordNow! Sonic Update Manager SpywareBlaster 4.3 SpywareBlocker SpywareGuard v2.2 Symantec AntiVirus Client Uniblue Registry Booster Update for Windows XP (KB955759) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Viewpoint Media Player WebFldrs XP WexTech AnswerWorks Windows Driver Package - FTDI CDM Driver Package (06/27/2007 2.02.04) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 Windows Sasser Worm Removal Tool (KB841720) Windows XP Service Pack 3 ==== Event Viewer Messages From Past Week ======== 7/4/2010 8:21:58 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SRTSP 7/4/2010 8:21:49 AM, error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver. 7/4/2010 8:21:49 AM, error: SRTSP [4] - Error loading virus definitions. 7/4/2010 7:46:11 AM, error: SRTSP [6] - Another version of Symantec real time Anti-Virus driver is already loaded. 7/4/2010 7:46:11 AM, error: Service Control Manager [7000] - The Symantec Real Time Storage Protection service failed to start due to the following error: A device attached to the system is not functioning. 7/3/2010 8:58:08 AM, error: Service Control Manager [7000] - The NAVAP service failed to start due to the following error: Cannot create a file when that file already exists. 7/3/2010 8:58:07 AM, error: NAVAP [2] - Unable to create device object (\Device\NAVAP). 7/3/2010 8:13:41 AM, error: Service Control Manager [7000] - The Symantec Network Dispatch Driver service failed to start due to the following error: A device attached to the system is not functioning. 7/2/2010 9:33:26 AM, error: DCOM [10000] - Unable to start a DCOM Server: {E0B8F398-BB08-4298-87F0-34502693902E}. The error: "%3" Happened while starting this command: "C:\Program Files\Messenger\msmsgs.exe" -Embedding 7/1/2010 10:57:28 PM, error: Service Control Manager [7000] - The wscsvc service failed to start due to the following error: The executable program that this service is configured to run in does not implement the service. ==== End Of File ===========================
Post #29
Hi Please rerun ComboFix allow it to update if it requests to do so post the resultant log (make sure your security programs are disabled)

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