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Hi, I sat down at my computer and noticed a "new" toolbar had placed itself prominently in my browser window. My wife believe that one of my kids downloaded it. Anyway, using the toolbars won uninstall program is worthless. AVG detects no issues and neither does Malwarebytes, but a different program said that there was alot of spyware embeded. Maybe a realted issue? is that I cannot download several of the windows updates. The memory usage is higher than I recall…I'd like to be safe and then buy a good shield. Thank you for your help in advance. Attached is file requested and here is the DDS file: DDS (Ver_10-03-17.01) - NTFSX64 Run by [removed] at 1:15:52.40 on Thu 06/24/2010 Internet Explorer: 8.0.7600.16385 Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.4095.1340 [GMT -4:00] SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9} ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Program Files (x86)\AVG\AVG9\avgchsva.exe C:\Program Files (x86)\AVG\AVG9\avgrsa.exe C:\Windows\system32\lsm.exe C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\system32\atiesrxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe C:\Windows\SysWOW64\PSIService.exe C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files (x86)\AVG\AVG9\avgnsa.exe C:\Program Files (x86)\AVG\AVG9\avgemc.exe C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe C:\Windows\system32\atieclxx.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files (x86)\Ashampoo\Ashampoo UnInstaller 3\UIWatcher.exe C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\QuickTime\qttask.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin C:\Program Files (x86)\AVG\AVG9\avgtray.exe C:\Program Files (x86)\Yahoo!\Messenger\ymsgr_tray.exe C:\Windows\system32\WUDFHost.exe C:\Users\user\AppData\Roaming\mjusbsp\magicJack.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Windows\SysWow64\Macromed\Flash\FlashUtil10e.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe c:\program files\windows defender\MpCmdRun.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PYFX8589\dds[1].scr C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uStart Page = hxxp://www.ebay.com/ uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html mLocal Page = c:\windows\syswow64\blank.htm uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files (x86)\ask.com\GenericAskToolbar.dll BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files (x86)\avg\avg9\avgssie.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files (x86)\spybot - search & destroy\SDHelper.dll BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Search-results Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files (x86)\ask.com\GenericAskToolbar.dll TB: Search-results Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files (x86)\ask.com\GenericAskToolbar.dll uRun: [cdloader] "c:\users\user\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK uRun: [Messenger (Yahoo!)] "c:\progra~2\yahoo!\messenger\YahooMessenger.exe" -quiet uRun: [Search Protection] c:\program files (x86)\yahoo!\search protection\SearchProtection.exe uRun: [StartUp This] "c:\program files (x86)\laplink\pcmover\LaunchSt.exe" uRun: [UIWatcher] c:\program files (x86)\ashampoo\ashampoo uninstaller 3\UIWatcher.exe uRun: [SpybotSD TeaTimer] c:\program files (x86)\spybot - search & destroy\TeaTimer.exe uRun: [AROReminder] c:\program files (x86)\advanced registry optimizer\ARO.exe -rem uRunOnce: [FlashPlayerUpdate] c:\windows\syswow64\macromed\flash\FlashUtil10e.exe mRun: [UVS12 Preload] c:\program files (x86)\corel\corel videostudio 12\uvPL.exe mRun: [QuickTime Task] "c:\program files (x86)\quicktime\qttask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [AVG9_TRAY] c:\progra~2\avg\avg9\avgtray.exe StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\memturbo.lnk - c:\program files (x86)\memturbo 4\MemTurbo.exe StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files (x86)\openoffice.org 3\program\quickstart.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0) mPolicies-explorer: NoResolveTrack = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\syswow64\msjava.dll IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files (x86)\spybot - search & destroy\SDHelper.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14-windows-i586.cab DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: {BCE045C3-B9B9-40E9-AE06-665877EA1A90} = 67.90.152.122,67.107.71.186 Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files (x86)\avg\avg9\avgpp.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - %SystemRoot%\system32\wpdshserviceobj.dll mASetup: <{12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - c:\windows\syswow64\ieudinit.exe BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files (x86)\avg\avg9\avgssiea.dll BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll BHO-X64: Windows Live Family Safety Browser Helper - No File TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File AppInit_DLLs-X64: avgrssta.dll IFEO-X64: Your Image File Name Here without a path - ntsd -d ================= FIREFOX =================== FF - ProfilePath - c:\users\user\appdata\roaming\mozilla\firefox\profiles\5fcf805o.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p= FF - prefs.js: browser.search.selectedEngine - Surf Canyon FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p= FF - prefs.js: network.proxy.http - 127.0.0.1 FF - prefs.js: network.proxy.http_port - 7212 FF - prefs.js: network.proxy.type - 4 FF - plugin: c:\program files (x86)\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll FF - plugin: c:\program files (x86)\java\j2re1.4.1\bin\NPJPI141.dll FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} —- FIREFOX POLICIES —- FF - user.js: yahoo.homepage.dontask - truec:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5); c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("html5.enable", false); c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr ef", true); c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", ""); c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false); c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false); c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true); c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600); c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com"); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20); c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20); ============= SERVICES / DRIVERS =============== R1 AvgLdx64;AVG Free AVI Loader Driver x64;c:\windows\system32\drivers\avgldx64.sys [2010-6-15 269320] R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;c:\windows\system32\drivers\avgmfx64.sys [2010-6-15 35536] R1 AvgTdiA;AVG Free Network Redirector x64;c:\windows\system32\drivers\avgtdia.sys [2010-6-15 317520] R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-8-18 203264] R2 avg9emc;AVG Free E-mail Scanner;c:\program files (x86)\avg\avg9\avgemc.exe [2010-6-15 916760] R2 avg9wd;AVG Free WatchDog;c:\program files (x86)\avg\avg9\avgwdsvc.exe [2010-6-15 308064] R2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\spybot - search & destroy\SDWinSec.exe [2010-6-19 1153368] R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt64win7.sys [2009-6-10 187392] S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-5-22 61288] S3 fsssvc;Windows Live Family Safety Service;c:\program files (x86)\windows live\family safety\fsssvc.exe [2010-4-28 704872] S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136] S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-4-20 1255736] =============== Created Last 30 ================ 2010-06-23 07:00:55 99176 —-a-w- c:\windows\syswow64\PresentationHostProxy.dll 2010-06-23 07:00:55 49472 —-a-w- c:\windows\syswow64\netfxperf.dll 2010-06-23 07:00:55 48960 —-a-w- c:\windows\system32\netfxperf.dll 2010-06-23 07:00:55 444752 —-a-w- c:\windows\system32\mscoree.dll 2010-06-23 07:00:55 320352 —-a-w- c:\windows\system32\PresentationHost.exe 2010-06-23 07:00:55 297808 —-a-w- c:\windows\syswow64\mscoree.dll 2010-06-23 07:00:55 295264 —-a-w- c:\windows\syswow64\PresentationHost.exe 2010-06-23 07:00:55 1942856 —-a-w- c:\windows\system32\dfshim.dll 2010-06-23 07:00:55 1130824 —-a-w- c:\windows\syswow64\dfshim.dll 2010-06-23 07:00:55 109912 —-a-w- c:\windows\system32\PresentationHostProxy.dll 2010-06-22 17:56:42 1736608 —-a-w- c:\windows\system32\ntdll.dll 2010-06-22 17:56:42 1289528 —-a-w- c:\windows\syswow64\ntdll.dll 2010-06-22 17:56:20 961024 —-a-w- c:\windows\system32\CPFilters.dll 2010-06-22 17:56:20 641536 —-a-w- c:\windows\syswow64\CPFilters.dll 2010-06-22 17:56:20 552960 —-a-w- c:\windows\system32\msdri.dll 2010-06-22 17:56:20 288256 —-a-w- c:\windows\system32\MSNP.ax 2010-06-22 17:56:20 258560 —-a-w- c:\windows\system32\mpg2splt.ax 2010-06-22 17:56:20 204288 —-a-w- c:\windows\syswow64\MSNP.ax 2010-06-22 17:56:20 199680 —-a-w- c:\windows\syswow64\mpg2splt.ax 2010-06-20 03:50:04 14 —-a-w- c:\windows\ASSE.dat 2010-06-20 03:46:12 0 d—–w- c:\program files (x86)\AdWare SpyWare SE 2010-06-20 03:36:25 0 d—–w- c:\users\user\appdata\roaming\Sammsoft 2010-06-20 03:36:17 0 d—–w- c:\program files (x86)\MemTurbo 4 2010-06-20 03:35:46 0 d—–w- c:\program files (x86)\Advanced Registry Optimizer 2010-06-19 05:07:37 0 d—–w- c:\programdata\Spybot - Search & Destroy 2010-06-19 05:07:37 0 d—–w- c:\program files (x86)\Spybot - Search & Destroy 2010-06-15 11:08:49 0 d–h–w- C:\$AVG 2010-06-15 06:06:08 12976 —-a-w- c:\windows\system32\avgrssta.dll 2010-06-15 06:06:06 317520 —-a-w- c:\windows\system32\drivers\avgtdia.sys 2010-06-15 06:06:01 269320 —-a-w- c:\windows\system32\drivers\avgldx64.sys 2010-06-15 06:05:59 35536 —-a-w- c:\windows\system32\drivers\avgmfx64.sys 2010-06-15 06:05:59 0 d—–w- c:\windows\system32\drivers\Avg 2010-06-15 06:04:02 0 d—–w- c:\program files (x86)\AVG 2010-06-15 06:03:51 0 d—–w- c:\programdata\avg9 2010-05-27 01:37:32 0 d—–w- c:\windows\syswow64\custom matrices 2010-05-27 01:37:32 0 d—–w- c:\windows\system32\C2MP 2010-05-27 01:37:29 0 d—–w- c:\windows\syswow64\QuickTime 2010-05-27 01:37:29 0 d—–w- c:\windows\syswow64\C2MP 2010-05-26 03:14:49 2048 —-a-w- c:\windows\syswow64\tzres.dll 2010-05-26 03:14:49 2048 —-a-w- c:\windows\system32\tzres.dll ==================== Find3M ==================== 2010-05-27 07:24:13 34304 —-a-w- c:\windows\syswow64\atmlib.dll 2010-05-27 06:34:09 46080 —-a-w- c:\windows\system32\atmlib.dll 2010-05-27 04:11:32 366080 —-a-w- c:\windows\system32\atmfd.dll 2010-05-27 03:49:37 293888 —-a-w- c:\windows\syswow64\atmfd.dll 2010-05-21 18:14:28 270208 ——w- c:\windows\system32\MpSigStub.exe 2010-05-21 05:52:30 1192960 —-a-w- c:\windows\system32\wininet.dll 2010-05-21 05:18:06 977920 —-a-w- c:\windows\syswow64\wininet.dll 2010-05-21 05:14:50 48128 —-a-w- c:\windows\syswow64\jsproxy.dll 2010-05-06 12:42:05 1225216 —-a-w- c:\windows\syswow64\urlmon.dll 2010-05-06 12:41:55 606208 —-a-w- c:\windows\syswow64\mstime.dll 2010-05-06 12:41:53 64512 —-a-w- c:\windows\syswow64\msfeedsbs.dll 2010-05-06 12:41:53 5970944 —-a-w- c:\windows\syswow64\mshtml.dll 2010-05-06 12:41:49 381440 —-a-w- c:\windows\syswow64\iedkcs32.dll 2010-05-06 12:41:49 10984448 —-a-w- c:\windows\syswow64\ieframe.dll 2010-05-01 15:07:05 3122176 —-a-w- c:\windows\system32\win32k.sys 2010-04-29 19:39:28 24664 —-a-w- c:\windows\system32\drivers\mbam.sys 2010-04-28 12:57:50 61288 —-a-w- c:\windows\system32\drivers\fssfltr.sys 2010-04-20 00:57:31 72080 —-a-w- c:\users\user\g2mdlhlpx.exe 2010-04-17 04:04:40 306032 —-a-w- c:\windows\WLXPGSS.SCR 2009-07-14 05:37:38 31548 —-a-w- c:\windows\inf\perflib\0409\perfd.dat 2009-07-14 05:37:38 31548 —-a-w- c:\windows\inf\perflib\0409\perfc.dat 2009-07-14 05:37:38 291294 —-a-w- c:\windows\inf\perflib\0409\perfi.dat 2009-07-14 05:37:38 291294 —-a-w- c:\windows\inf\perflib\0409\perfh.dat 2009-07-14 04:54:24 174 –sha-w- c:\program files\desktop.ini 2009-07-14 04:54:24 174 –sha-w- c:\program files (x86)\desktop.ini 2009-07-14 01:00:34 291294 —-a-w- c:\windows\inf\perflib\0000\perfi.dat 2009-07-14 01:00:34 291294 —-a-w- c:\windows\inf\perflib\0000\perfh.dat 2009-07-14 01:00:32 31548 —-a-w- c:\windows\inf\perflib\0000\perfd.dat 2009-07-14 01:00:32 31548 —-a-w- c:\windows\inf\perflib\0000\perfc.dat 2009-07-02 03:21:18 200 —-a-w- c:\program files (x86)\INSTALL.LOG 2008-08-16 16:50:08 28336456 —-a-w- c:\program files (x86)\UVS11.5PatchEng.exe 2008-08-16 16:42:19 144572944 —-a-w- c:\program files (x86)\uleadvideostudio11plus.exe 2009-06-10 20:44:08 9633792 –sha-r- c:\windows\fonts\StaticCache.dat 2010-03-05 14:51:52 245760 –sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat 2010-02-24 11:20:58 245760 –sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat 2009-07-14 04:55:03 16384 –sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\index.dat 2009-07-14 04:55:03 32768 –sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat 2009-07-14 04:55:03 16384 –sha-w- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\cookies\index.dat 2009-07-14 01:39:53 398848 –sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe 2009-07-14 01:14:45 396800 –sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe ============= FINISH: 1:16:32.70 ===============

Attachments:

Hello and :welcome:

I will be helping you on removing malwares on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the

following:
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Do not install/uninstall anything on your computer unless advised.
  • Do not run any other scanning tools other than those instructed for you to use.
  • Follow the instructions on the order they are given.
  • Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer.
  • If you are being helped regarding this problem on another forum please advice us so that we can close this thread.
  • If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within

    48 hours then the topic will be closed.
  • And lastly, if you have any questions, please ask before proceeding with any of the advised fixes.

_________________________________________________


You will need to right click and choose "Run as Administrator" to run the tools we will use.


I see Windows Defender running on your computer. Are you still using it?

You have two anti virus running on your computer, Spyabot and Windows Defender. Running more than one anti spyware at the same time does not only slow down your computer but provides less protection than they are programmed to do, due to the fact that they will be conflicting with each other rather than providing sufficient protection for your computer. Please uninstall one of your anti spyware before proceeding with any of the fixes.

–Next–

You are also using a registry cleaner (Advanced Registry Optimizer). Registry cleaners may help your computer run faster but most often it does not. Messing around with the registry can cause your pc to bog down and become useless. I suggest you uninstall it. If you wish to keep then please don't run it while we are cleaning up your computer.

Here are some discussions regarding this:
http://forums.whatthetech.com/Regcleaner_t…272#entry418272
http://billpstudios.blogspot.com/2007/04/d…ry-cleaner.html

–Next–

Please go to VirSCAN
  • Click on Browse.
  • On the File Upload window, copy/paste the text below into the File name box:
    c:\users\user\g2mdlhlpx.exe
  • Click Upload. Allow the file to be scanned. If it says already scanned – click Reanalyze Now
Repeat the procedure with the following files:
c:\program files (x86)\UVS11.5PatchEng.exe
c:\program files (x86)\uleadvideostudio11plus.exe


Please post the results in your next reply.

–Next–

While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent our tools from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your log is clean.
  • Open Spybot Search & Destroy.
  • In the Mode menu click Advanced mode if not already selected.
  • Choose Yes at the Warning prompt.
  • Expand the Tools menu.
  • Click Resident.
  • Uncheck the Resident TeaTimer (Protection of overall system settings) active. box.
  • In the File menu click Exit to exit Spybot Search & Destroy.
  • Reboot your computer.
    (When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup.)

–Next–

Try running the following:
[external image: Posted Image]
Download the GMER Rootkit Scanner. Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
  • Right click GMER.exe then choose "Run as Administrator" to run the tool.
    [external image: Posted Image]
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan…click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
      [external image: Posted Image]
      Click the image to enlarge it
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
  • Save the log where you can easily find it, such as your desktop.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Please copy and paste the report into your Post.

To post in your next reply:
1. VirSCAN log.
2. GMER log.
the files would not load for the scanner, they were too large - both were too large I did everything else… the results from the gmer are attached, no registery mods were found
Hi, I don't see any uploaded files. Open the logs in notepad then copy/paste the contents here. No need to attach the files. We'll deal with these two later: c:\program files (x86)\UVS11.5PatchEng.exe c:\program files (x86)\uleadvideostudio11plus.exe
when I run the gmer it tells me that there are no registry changes, then I save it and there is nothing in the file that I save…
Hi,

Download Rooter.exe to your desktop
  • Then right click Rooter.exe then choose "Run as Administrator" to run the tool.
  • Click on the Scan button. Wait for the scan to finish.
  • A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt. Post that here.

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