I am very much a computer novice so your help would be much appreciated. I regularly update and scan with Avast and Spybot and although the Avast scan is clear, Spybot keeps showing win32.pornpopup. I then select the option to remove it which seems successful. After a few days, however, it returns. I am also having a problem with Windows update which may or may not be related. I keep receiving messages to say that 2 updates have been downloaded and are ready to be installed (KB979909) and (KB982168). I choose the option to install them which is always successful. Within minutes I receive the same message with the same updates again.
Thanks in advance for any help you can give.
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Download GMER Rootkit Scanner from here or here.
Extract the contents of the zipped file to desktop.
Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
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In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
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Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish, so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and clickRemove Selected. <– very important
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
NEXT
Run an on-line scan with Kaspersky
Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.
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Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
Hi
I've used MBAM and pasted the report below. Despite several attempts I cannot complete the Kaspersky scan. The furthest it has run so far is 12%. Any advice about how to finish the scan would be much appreciated.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4196
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
14/06/2010 10:59:14
mbam-log-2010-06-14 (10-59-14).txt
Scan type: Quick scan
Objects scanned: 130224
Time elapsed: 6 minute(s), 51 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Zugo (Adware.Zugo) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
(please don't quote my posts - use the "Add Reply" button)
Go here to run an online scanner from ESET.
Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activeX control to install
Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic and also let me know how things are now.
Hi
I managed to run a complete scan with Kaspersky by uninstalling my anti-virus. I have pasted it below.
KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, June 15, 2010
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Tuesday, June 15, 2010 05:07:00
Records in database: 4278173
——————————————————————————–
Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes
Scan area - My Computer:
A:\
C:\
D:\
E:\
F:\
Scan statistics:
Objects scanned: 60840
Threats found: 2
Infected objects found: 3
Suspicious objects found: 4
Scan duration: 02:40:25
File name / Threat / Threats count
C:\Documents and Settings\Nicholas\Application Data\Thunderbird\Profiles\yeqzrfds.default\Mail\Local Folders\Inbox Infected: Trojan-Spy.HTML.Goldfraud.t 1
C:\Documents and Settings\Nicholas\Application Data\Thunderbird\Profiles\yeqzrfds.default\Mail\Local Folders\Inbox Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Nicholas\Application Data\Thunderbird\Profiles\yeqzrfds.default\Mail\Local Folders\Junk Infected: Trojan-Spy.HTML.Goldfraud.t 1
C:\Documents and Settings\Nicholas\Application Data\Thunderbird\Profiles\yeqzrfds.default\Mail\Local Folders\Junk Suspicious: Trojan-Spy.HTML.Fraud.gen 3
C:\Documents and Settings\Nicholas\Application Data\Thunderbird\Profiles\yeqzrfds.default\Mail\Local Folders\Trash Infected: Trojan-Spy.HTML.Goldfraud.t 1
Selected area has been scanned.
Those items found are in your email - inbox, junk and trash folders, empty the junk folder and empty the trash in, then look through the inbox, delete any emails from people you don't know, any with attachments such as jokes or videos, or any that aren't important.
Now there is just house keeping to do:
Please do the following:
You can delete the DDS and GMER folders from your desktop.
NEXT
Follow these steps to uninstall Combofix
Make sure your security programs are totally disabled.
Click START then RUN
Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
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If there are any logs/tools remaining > right click and delete them.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
Make Internet Explorer more secure
Click Start > Run
Type Inetcpl.cpl & click OK
Click on the Security tab
Click Reset all zones to default level
Make sure the Internet Zone is selected & Click Custom level
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
Next Click OK, then Apply button and then OK to exit the Internet Properties page.
DownloadTFC to your desktop
Close any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.
WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
Greento go
Yellow for caution
Red to stop
WOT has an addon available for both Firefox and IE
Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
~CB