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Spyware / Malware / Virus Removal

[Resolved] was where I should not have been......

21 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #17
Please make sure you include the following items in your next post: 1. Any comments or questions you may have that you'd like for me to answer in my next post to you. 2. The log that was produced after running the ComboFix scan. 3. The log that was produced after running the updated MalwareBytes' Anti-Malware scan. 4. The log that was produced after running the ESET Online Virus Scanner. 5. The log that was produced after running the OTL scan. 6. An update on how your computer is currently running. It would be helpful if you could answer each question in the order asked, as well as numbering your answers. Good morning, This is the first of 6 emails with everything you asked for……. #1 I have no questions or comments for you at this time.
Post #18
#2 This is the results produced after running the ComboFix scan with the added codes:

ComboFix 10-05-29.05 - lopez 05/30/2010 18:50:12.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2046.1343 [GMT -4:00]
Running from: c:\users\[removed]\Desktop\New Folder\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-04-28 to 2010-05-30 )))))))))))))))))))))))))))))))
.

2010-05-30 22:56 . 2010-05-30 22:56 ——– d—–w- c:\users\lopez\AppData\Local\temp
2010-05-30 22:56 . 2010-05-30 22:56 ——– d—–w- c:\users\Public\AppData\Local\temp
2010-05-30 22:56 . 2010-05-30 22:56 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-05-30 21:59 . 2010-05-30 22:09 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-05-30 20:53 . 2010-05-30 20:53 ——– d—–w- C:\_OTL
2010-05-30 15:39 . 2010-05-30 15:39 ——– d—–w- c:\users\lopez\AppData\Roaming\licenses
2010-05-29 14:15 . 2010-05-29 14:15 ——– d—–w- c:\users\lopez\AppData\Roaming\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
2010-05-29 14:00 . 2010-05-29 14:00 86016 —-a-w- c:\programdata\NOS\Adobe_Downloads\arh.exe
2010-05-29 14:00 . 2010-05-29 14:25 ——– d—–w- c:\programdata\NOS
2010-05-29 00:18 . 2010-05-29 00:18 63488 —-a-w- c:\users\lopez\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll
2010-05-29 00:18 . 2010-05-29 00:18 52224 —-a-w- c:\users\lopez\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll
2010-05-29 00:18 . 2010-05-29 00:18 117760 —-a-w- c:\users\lopez\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL
2010-05-29 00:18 . 2010-05-29 00:18 ——– d—–w- c:\users\lopez\AppData\Roaming\SUPERAntiSpyware.com
2010-05-27 03:58 . 2010-05-27 03:58 411368 —-a-w- c:\windows\system32\deployJava1.dll
2010-05-26 11:10 . 2010-05-26 11:10 ——– d—–w- c:\program files\Microsoft
2010-05-26 11:06 . 2010-04-23 14:13 2048 —-a-w- c:\windows\system32\tzres.dll
2010-05-25 02:21 . 2010-05-25 02:21 500848 —-a-w- c:\programdata\Google\Google Toolbar\Update\gtb5100.tmp.exe
2010-05-19 00:40 . 2010-05-19 00:40 ——– d—–w- c:\windows\Sun
2010-05-14 04:01 . 2010-05-14 04:01 690952 —-a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2010-05-12 08:40 . 2010-01-29 15:40 738816 —-a-w- c:\windows\system32\inetcomm.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-30 22:10 . 2010-01-19 11:01 237464 —-a-w- c:\programdata\nvModes.dat
2010-05-30 05:30 . 2009-02-16 16:30 ——– d—–w- c:\program files\LogMeIn
2010-05-29 14:03 . 2008-02-06 16:38 ——– d—–w- c:\program files\Common Files\Adobe
2010-05-29 11:43 . 2010-04-24 17:11 ——– d—–w- c:\programdata\Radialpoint
2010-05-27 04:01 . 2007-11-30 07:41 ——– d—–w- c:\program files\Common Files\Java
2010-05-27 03:58 . 2007-11-30 07:41 ——– d—–w- c:\program files\Java
2010-05-24 10:54 . 2007-10-26 15:48 188 —-a-w- c:\users\lopez\AppData\Roaming\wklnhst.dat
2010-05-21 18:14 . 2009-10-03 01:15 221568 ——w- c:\windows\system32\MpSigStub.exe
2010-05-18 23:33 . 2010-03-10 13:40 ——– d—–w- c:\program files\AOL 9.5
2010-05-18 20:00 . 2008-01-31 14:13 ——– d—–w- c:\program files\Spybot - Search & Destroy
2010-05-18 19:59 . 2008-01-31 14:13 ——– d—–w- c:\programdata\Spybot - Search & Destroy
2010-05-12 18:04 . 2008-01-30 16:18 ——– d—–w- c:\program files\Lavasoft
2010-05-12 08:46 . 2006-11-02 11:18 ——– d—–w- c:\program files\Windows Mail
2010-05-10 19:49 . 2010-01-09 20:36 ——– d—–w- c:\users\lopez\AppData\Roaming\uTorrent
2010-04-26 03:53 . 2007-10-07 15:50 ——– d—–w- c:\programdata\Roxio
2010-04-26 02:59 . 2010-01-27 07:04 18816 —-a-w- c:\windows\system32\drivers\dvd43llh.sys
2010-04-26 02:59 . 2010-01-27 07:04 ——– d—–w- c:\program files\dvd43
2010-04-26 02:23 . 2010-02-15 07:25 ——– d—–w- c:\programdata\vsosdk
2010-04-26 02:12 . 2010-01-23 21:20 ——– d—–w- c:\users\lopez\AppData\Roaming\Vso
2010-04-26 02:12 . 2010-01-23 21:20 47360 —-a-w- c:\users\lopez\AppData\Roaming\pcouffin.sys
2010-04-26 02:12 . 2010-01-23 21:20 47360 —-a-w- c:\users\lopez\AppData\Roaming\pcouffin.sys
2010-04-26 02:12 . 2010-04-26 02:12 ——– d—–w- c:\program files\DVDFab 7
2010-04-24 17:18 . 2010-04-24 17:10 ——– d—–w- c:\program files\verizon_broad
2010-04-24 17:13 . 2010-04-24 17:01 ——– d—–w- c:\program files\Verizon
2010-04-24 17:11 . 2010-04-24 17:11 ——– d—–w- c:\users\lopez\AppData\Roaming\Verizon
2010-04-24 17:11 . 2010-04-24 17:11 ——– d—–w- c:\programdata\Verizon
2010-04-24 17:10 . 2010-04-24 17:10 ——– d—–w- c:\programdata\Motive
2010-04-24 17:10 . 2010-04-24 17:10 ——– d—–w- c:\program files\Verizon Broadband Firefox Toolbar
2010-04-24 16:57 . 2010-04-24 16:57 ——– d—–w- c:\program files\Common Files\SupportSoft
2010-03-26 14:33 . 2010-04-14 08:07 1496064 —-a-w- c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
2010-03-26 14:33 . 2010-04-14 08:07 43008 —-a-w- c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
2010-03-26 14:33 . 2010-04-14 08:07 339456 —-a-w- c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff2.dll
2010-03-26 14:32 . 2010-04-14 08:07 346112 —-a-w- c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff3.dll
2007-02-21 19:49 . 2007-02-21 19:49 8192 –sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((( SnapShot@2010-05-30_21.29.46 )))))))))))))))))))))))))))))))))))))))))
.
+ 2007-10-07 04:32 . 2010-05-30 22:11 54810 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
- 2007-10-07 04:32 . 2010-05-30 21:06 54810 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2006-11-02 13:05 . 2010-05-30 22:11 61796 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
+ 2007-10-07 01:52 . 2010-05-30 22:11 16044 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-133864866-1641341959-3483749277-1000_UserData.bin
- 2008-01-08 13:36 . 2010-05-30 21:13 32768 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2008-01-08 13:36 . 2010-05-30 22:09 32768 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2008-01-08 13:36 . 2010-05-30 21:13 81920 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-01-08 13:36 . 2010-05-30 22:09 81920 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2008-01-08 13:36 . 2010-05-30 21:13 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2008-01-08 13:36 . 2010-05-30 22:09 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2009-10-22 19:33 . 2010-05-30 21:04 16384 c:\windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2009-10-22 19:33 . 2010-05-30 22:09 16384 c:\windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2009-10-22 19:33 . 2010-05-30 21:04 32768 c:\windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2009-10-22 19:33 . 2010-05-30 22:09 32768 c:\windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2009-10-22 19:33 . 2010-05-30 21:04 16384 c:\windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2009-10-22 19:33 . 2010-05-30 22:09 16384 c:\windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2010-05-30 21:04 . 2010-05-30 21:04 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2010-05-30 22:09 . 2010-05-30 22:09 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2010-05-30 22:09 . 2010-05-30 22:09 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2010-05-30 21:04 . 2010-05-30 21:04 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"Uniblue ProcessQuickLink 2"="c:\program files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe" [2008-04-02 655640]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-17 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2006-11-05 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"LVCOMSX"="c:\windows\system32\LVCOMSX.EXE" [2005-12-09 225280]
"MMTray"="c:\progra~1\MUSICM~1\MUSICM~2\mm_tray.exe" [2005-05-03 135168]
"LogitechCommunicationsManager"="c:\program files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [2007-10-25 563984]
"LogitechQuickCamRibbon"="c:\program files\Logitech\QuickCam\Quickcam.exe" [2007-10-25 2178832]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2008-07-24 63048]
"HostManager"="c:\program files\Common Files\AOL\1268228417\ee\AOLSoftware.exe" [2009-07-20 41264]
"VerizonServicepoint.exe"="c:\program files\Verizon\VSP\VerizonServicepoint.exe" [2009-11-18 4269296]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dvd43]
2009-10-23 23:34 827904 —-a-w- c:\program files\dvd43\DVD43_Tray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\uTorrent]
2010-01-09 20:38 289584 —-a-w- c:\program files\uTorrent\uTorrent.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(B):0c,17,b6,68,8c,33,ca,01

R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-05 135664]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2008-07-24 12856]
S2 ServicepointService;ServicepointService;c:\program files\Verizon\VSP\ServicepointService.exe [2009-11-18 668912]
S3 VST_DPV;VST_DPV;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2006-11-02 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\DRIVERS\VSTBS23.SYS [2006-11-02 251904]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2010-05-30 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-05 00:42]

2010-05-30 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-05 00:42]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.google.com
IE: E&xport; to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_57E73FA0B01DF7F6.dll/cmsidewiki.html
Trusted Zone: metacafe.com\www
FF - ProfilePath - c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie;=UTF-8&oe;=UTF-8&q;=
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls;=org.mozilla:en-US:official
FF - component: c:\users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\Microsoft\Office Live\npOLW.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdjvu.dll
FF - plugin: c:\program files\Verizon\VSP\nprpspa.dll
FF - plugin: c:\program files\Virtual Earth 3D\npVE3D.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
FF - user.js: yahoo.homepage.dontask - truec:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr
ef", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-05-30 18:56
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-05-30 19:00:44
ComboFix-quarantined-files.txt 2010-05-30 23:00
ComboFix2.txt 2010-05-30 21:33

Pre-Run: 173,031,358,464 bytes free
Post-Run: 172,995,444,736 bytes free

- - End Of File - - 44BC1E8BFB96BDB7CF24F9304198B418
Post #19
#3 This is the results of the updated Malwarebytes Anti-Malwarebyte scan Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4157 Windows 6.0.6002 Service Pack 2 Internet Explorer 8.0.6001.18372 5/30/2010 7:13:01 PM mbam-log-2010-05-30 (19-13-01).txt Scan type: Quick scan Objects scanned: 123583 Time elapsed: 4 minute(s), 19 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #20
#4 This is the results of the ESET Online Virus scan: C:\Windows\System32\ctfmonnbj.exe a variant of Win32/BHO.NOU trojan
Post #21
#5 This is the results of the OTL scan:

OTL logfile created on: 5/31/2010 12:16:25 AM - Run 2
OTL by OldTimer - Version 3.2.5.1 Folder = C:\Users\lopez\Desktop\New Folder
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18372)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 50.00% Memory free
4.00 Gb Paging File | 3.00 Gb Available in Paging File | 79.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.79 Gb Total Space | 160.59 Gb Free Space | 72.08% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.18 Gb Free Space | 51.76% Space Free | Partition Type: NTFS
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: LOPEZ-PC
Current User Name: lopez
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Minimal

========== Processes (SafeList) ==========

PRC - C:\Users\lopez\Desktop\New Folder\OTL.exe (OldTimer Tools)
PRC - C:\Program Files\Verizon\VSP\ServicepointService.exe (Radialpoint Inc.)
PRC - C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe (Radialpoint Inc.)
PRC - C:\Program Files\Verizon\VSP\VerizonServicepoint.exe (Verizon)
PRC - C:\Program Files\LogMeIn\x86\ramaint.exe (LogMeIn, Inc.)
PRC - C:\Program Files\LogMeIn\x86\LMIGuardian.exe (LogMeIn, Inc.)
PRC - C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE (Microsoft Corporation)
PRC - C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVCM.EXE (Microsoft Corporation)
PRC - C:\Windows\explorer.exe (Microsoft Corporation)
PRC - C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
PRC - C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc.)
PRC - C:\Program Files\LogMeIn\x86\LogMeIn.exe (LogMeIn, Inc.)
PRC - C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe (Uniblue)
PRC - C:\Program Files\Logitech\QuickCam\Quickcam.exe ()
PRC - C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe ()
PRC - C:\Program Files\Common Files\LogiShrd\LQCVFX\COCIManager.exe (Logitech Inc.)
PRC - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe (Logitech Inc.)
PRC - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe (Sonic Solutions)
PRC - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe (Sonic Solutions)
PRC - C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (Macrovision Corporation)
PRC - C:\Windows\System32\LVCOMSX.EXE (Logitech Inc.)
PRC - C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe (Musicmatch, Inc.)


========== Modules (SafeList) ==========

MOD - C:\Users\lopez\Desktop\New Folder\OTL.exe (OldTimer Tools)
MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\comctl32.dll (Microsoft Corporation)
MOD - C:\Windows\System32\msscript.ocx (Microsoft Corporation)
Post #23
Hello,

It seems like a big chunk of the OTL scan you posted is missing. Could you please try posting it again.

Please do the following:

Go Start > Run and copy/paste the following single-line command into the Run box and click OK:

cmd /c del /f/a/q "C:\Windows\System32\ctfmonnbj.exe"


Security Check
Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Post #24
Good morning, Here is that copy of the OTL scan results again;

#5 OTL scan results;
OTL logfile created on: 5/31/2010 12:16:25 AM - Run 2
OTL by OldTimer - Version 3.2.5.1 Folder = C:\Users\lopez\Desktop\New Folder
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18372)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 50.00% Memory free
4.00 Gb Paging File | 3.00 Gb Available in Paging File | 79.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.79 Gb Total Space | 160.59 Gb Free Space | 72.08% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.18 Gb Free Space | 51.76% Space Free | Partition Type: NTFS
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: LOPEZ-PC
Current User Name: lopez
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Minimal

========== Processes (SafeList) ==========

PRC - C:\Users\lopez\Desktop\New Folder\OTL.exe (OldTimer Tools)
PRC - C:\Program Files\Verizon\VSP\ServicepointService.exe (Radialpoint Inc.)
PRC - C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe (Radialpoint Inc.)
PRC - C:\Program Files\Verizon\VSP\VerizonServicepoint.exe (Verizon)
PRC - C:\Program Files\LogMeIn\x86\ramaint.exe (LogMeIn, Inc.)
PRC - C:\Program Files\LogMeIn\x86\LMIGuardian.exe (LogMeIn, Inc.)
PRC - C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE (Microsoft Corporation)
PRC - C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVCM.EXE (Microsoft Corporation)
PRC - C:\Windows\explorer.exe (Microsoft Corporation)
PRC - C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
PRC - C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc.)
PRC - C:\Program Files\LogMeIn\x86\LogMeIn.exe (LogMeIn, Inc.)
PRC - C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe (Uniblue)
PRC - C:\Program Files\Logitech\QuickCam\Quickcam.exe ()
PRC - C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe ()
PRC - C:\Program Files\Common Files\LogiShrd\LQCVFX\COCIManager.exe (Logitech Inc.)
PRC - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe (Logitech Inc.)
PRC - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe (Sonic Solutions)
PRC - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe (Sonic Solutions)
PRC - C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (Macrovision Corporation)
PRC - C:\Windows\System32\LVCOMSX.EXE (Logitech Inc.)
PRC - C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe (Musicmatch, Inc.)


========== Modules (SafeList) ==========

MOD - C:\Users\lopez\Desktop\New Folder\OTL.exe (OldTimer Tools)
MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\comctl32.dll (Microsoft Corporation)
MOD - C:\Windows\System32\msscript.ocx (Microsoft Corporation)


========== Win32 Services (SafeList) ==========

SRV - (ServicepointService) – C:\Program Files\Verizon\VSP\ServicepointService.exe (Radialpoint Inc.)
SRV - (LMIMaint) – C:\Program Files\LogMeIn\x86\RaMaint.exe (LogMeIn, Inc.)
SRV - (FontCache) – C:\Windows\System32\FntCache.dll (Microsoft Corporation)
SRV - (wlidsvc) – C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE (Microsoft Corporation)
SRV - (LogMeIn) – C:\Program Files\LogMeIn\x86\LogMeIn.exe (LogMeIn, Inc.)
SRV - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (LVSrvLauncher) – C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe (Logitech Inc.)
SRV - (LVPrcSrv) – C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe (Logitech Inc.)
SRV - (LVCOMSer) – C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe (Logitech Inc.)
SRV - (GoToAssist) – C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe (Citrix Online, a division of Citrix Systems, Inc.)
SRV - (AOL ACS) – C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (AOL LLC)
SRV - (IDriverT) – C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe (Macrovision Corporation)


========== Driver Services (SafeList) ==========

DRV - (catchme) – File not found
DRV - (dvd43llh) – C:\Windows\System32\drivers\dvd43llh.sys (RIF)
DRV - (nvlddmkm) – C:\Windows\System32\drivers\nvlddmkm.sys (NVIDIA Corporation)
DRV - (LMIRfsClientNP) – C:\Windows\System32\LMIRfsClientNP.dll (LogMeIn, Inc.)
DRV - (usbaudio) USB Audio Driver (WDM) – C:\Windows\System32\drivers\USBAUDIO.sys (Microsoft Corporation)
DRV - (winusb) – C:\Windows\System32\drivers\winusb.sys (Microsoft Corporation)
DRV - (LMIInfo) – C:\Program Files\LogMeIn\x86\rainfo.sys (LogMeIn, Inc.)
DRV - (LMIRfsDriver) – C:\Windows\System32\drivers\LMIRfsDriver.sys (LogMeIn, Inc.)
DRV - (LVcKap) – C:\Windows\System32\drivers\Lvckap.sys (Logitech Inc.)
DRV - (LVUSBSta) – C:\Windows\System32\drivers\LVUSBSta.sys (Logitech Inc.)
DRV - (LVPr2Mon) – C:\Windows\System32\drivers\LVPr2Mon.sys ()
DRV - (LVMVDrv) – C:\Windows\System32\drivers\LVMVdrv.sys (Logitech Inc.)
DRV - (nvstor32) – C:\Windows\system32\DRIVERS\nvstor32.sys (NVIDIA Corporation)
DRV - (viaide) – C:\Windows\system32\drivers\viaide.sys (VIA Technologies, Inc.)
DRV - (cmdide) – C:\Windows\system32\drivers\cmdide.sys (CMD Technology, Inc.)
DRV - (aliide) – C:\Windows\system32\drivers\aliide.sys (Acer Laboratories Inc.)
DRV - (DRVNDDM) – C:\Windows\System32\drivers\DRVNDDM.SYS (Roxio)
DRV - (DLARTL_M) – C:\Windows\System32\drivers\DLARTL_M.SYS (Roxio)
DRV - (DLACDBHM) – C:\Windows\System32\drivers\DLACDBHM.SYS (Roxio)
DRV - (nvstor) – C:\Windows\system32\drivers\nvstor.sys (NVIDIA Corporation)
DRV - (nvraid) NVIDIA nForce™ – C:\Windows\system32\drivers\nvraid.sys (NVIDIA Corporation)
DRV - (wanatw) WAN Miniport (ATW) – C:\Windows\System32\drivers\wanatw4.sys (America Online, Inc.)
DRV - (ql2300) – C:\Windows\system32\drivers\ql2300.sys (QLogic Corporation)
DRV - (adp94xx) – C:\Windows\system32\drivers\adp94xx.sys (Adaptec, Inc.)
DRV - (elxstor) – C:\Windows\system32\drivers\elxstor.sys (Emulex)
DRV - (adpahci) – C:\Windows\system32\drivers\adpahci.sys (Adaptec, Inc.)
DRV - (uliahci) – C:\Windows\system32\drivers\uliahci.sys (ULi Electronics Inc.)
DRV - (iaStorV) – C:\Windows\system32\drivers\iastorv.sys (Intel Corporation)
DRV - (adpu320) – C:\Windows\system32\drivers\adpu320.sys (Adaptec, Inc.)
DRV - (ulsata2) – C:\Windows\system32\drivers\ulsata2.sys (Promise Technology, Inc.)
DRV - (vsmraid) – C:\Windows\system32\drivers\vsmraid.sys (VIA Technologies Inc.,Ltd)
DRV - (ql40xx) – C:\Windows\system32\drivers\ql40xx.sys (QLogic Corporation)
DRV - (UlSata) – C:\Windows\system32\drivers\ulsata.sys (Promise Technology, Inc.)
DRV - (adpu160m) – C:\Windows\system32\drivers\adpu160m.sys (Adaptec, Inc.)
DRV - (nfrd960) – C:\Windows\system32\drivers\nfrd960.sys (IBM Corporation)
DRV - (iirsp) – C:\Windows\system32\drivers\iirsp.sys (Intel Corp./ICP vortex GmbH)
DRV - (SiSRaid4) – C:\Windows\system32\drivers\sisraid4.sys (Silicon Integrated Systems)
DRV - (aic78xx) – C:\Windows\system32\drivers\djsvs.sys (Adaptec, Inc.)
DRV - (arcsas) – C:\Windows\system32\drivers\arcsas.sys (Adaptec, Inc.)
DRV - (LSI_SCSI) – C:\Windows\system32\drivers\lsi_scsi.sys (LSI Logic)
DRV - (SiSRaid2) – C:\Windows\system32\drivers\sisraid2.sys (Silicon Integrated Systems Corp.)
DRV - (HpCISSs) – C:\Windows\system32\drivers\hpcisss.sys (Hewlett-Packard Company)
DRV - (arc) – C:\Windows\system32\drivers\arc.sys (Adaptec, Inc.)
DRV - (iteraid) – C:\Windows\system32\drivers\iteraid.sys (Integrated Technology Express, Inc.)
DRV - (iteatapi) – C:\Windows\system32\drivers\iteatapi.sys (Integrated Technology Express, Inc.)
DRV - (LSI_SAS) – C:\Windows\system32\drivers\lsi_sas.sys (LSI Logic)
DRV - (Symc8xx) – C:\Windows\system32\drivers\symc8xx.sys (LSI Logic)
DRV - (LSI_FC) – C:\Windows\system32\drivers\lsi_fc.sys (LSI Logic)
DRV - (Sym_u3) – C:\Windows\system32\drivers\sym_u3.sys (LSI Logic)
DRV - (Mraid35x) – C:\Windows\system32\drivers\mraid35x.sys (LSI Logic Corporation)
DRV - (Sym_hi) – C:\Windows\system32\drivers\sym_hi.sys (LSI Logic)
DRV - (megasas) – C:\Windows\system32\drivers\megasas.sys (LSI Logic Corporation)
DRV - (Brserid) Brother MFC Serial Port Interface Driver (WDM) – C:\Windows\system32\drivers\brserid.sys (Brother Industries Ltd.)
DRV - (BrUsbSer) – C:\Windows\system32\drivers\brusbser.sys (Brother Industries Ltd.)
DRV - (BrFiltUp) – C:\Windows\system32\drivers\brfiltup.sys (Brother Industries, Ltd.)
DRV - (BrFiltLo) – C:\Windows\system32\drivers\brfiltlo.sys (Brother Industries, Ltd.)
DRV - (BrSerWdm) – C:\Windows\system32\drivers\brserwdm.sys (Brother Industries Ltd.)
DRV - (BrUsbMdm) – C:\Windows\system32\drivers\brusbmdm.sys (Brother Industries Ltd.)
DRV - (VSTHWBS2) – C:\Windows\System32\drivers\VSTBS23.SYS (Conexant Systems, Inc.)
DRV - (VST_DPV) – C:\Windows\System32\drivers\VSTDPV3.SYS (Conexant Systems, Inc.)
DRV - (winachsf) – C:\Windows\System32\drivers\VSTCNXT3.SYS (Conexant Systems, Inc.)
DRV - (ntrigdigi) – C:\Windows\system32\drivers\ntrigdigi.sys (N-trig Innovative Technologies)
DRV - (E1G60) Intel® – C:\Windows\System32\drivers\E1G60I32.sys (Intel Corporation)
DRV - (bcm4sbxp) – C:\Windows\System32\drivers\bcm4sbxp.sys (Broadcom Corporation)
DRV - (DLADResM) – C:\Windows\System32\DLA\DLADResM.SYS (Roxio)
DRV - (DLAUDFAM) – C:\Windows\System32\DLA\DLAUDFAM.SYS (Roxio)
DRV - (DLABMFSM) – C:\Windows\System32\DLA\DLABMFSM.SYS (Roxio)
DRV - (DLAUDF_M) – C:\Windows\System32\DLA\DLAUDF_M.SYS (Roxio)
DRV - (DLAOPIOM) – C:\Windows\System32\DLA\DLAOPIOM.SYS (Roxio)
DRV - (DLABOIOM) – C:\Windows\System32\DLA\DLABOIOM.SYS (Roxio)
DRV - (DLAPoolM) – C:\Windows\System32\DLA\DLAPoolM.SYS (Roxio)
DRV - (DLAIFS_M) – C:\Windows\System32\DLA\DLAIFS_M.SYS (Roxio)
DRV - (DRVMCDB) – C:\Windows\System32\Drivers\DRVMCDB.SYS (Sonic Solutions)
DRV - (LVPrcMon) – C:\Windows\System32\drivers\LVPrcMon.sys ()
DRV - (LVUVC) Logitech QuickCam Pro 5000(UVC) – C:\Windows\System32\drivers\lvuvc.sys (Logitech Inc.)
DRV - (lvpopflt) – C:\Windows\System32\drivers\lvpopflt.sys (Logitech Inc.)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Secondary_Page_URL = [Binary data over 100 bytes]
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = [Binary data over 100 bytes]
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.defaultenginename: "Google"
FF - prefs.js..browser.search.defaulturl: "http://www.google.com/search?lr=&ie;=UTF-8&oe;=UTF-8&q;="
FF - prefs.js..browser.startup.homepage: "http://en-US.start3.mozilla.com/firefox?client=firefox-a&rls;=org.mozilla:en-US:official"
FF - prefs.js..extensions.enabledItems: {3d7eb24f-2740-49df-8937-200b1cc08f8a}:1.5.13
FF - prefs.js..extensions.enabledItems: [removed]:4.0.0
FF - prefs.js..extensions.enabledItems: {FBFB7597-9E32-46b4-A500-8B6B0412777F}:0.9
FF - prefs.js..extensions.enabledItems: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.7.3
FF - prefs.js..extensions.enabledItems: {3DD07E5D-2ADF-42ea-972E-2998FA5CE45A}:5.1.0.11
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20


FF - HKLM\software\mozilla\Mozilla Firefox 3.6.3\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2010/05/19 21:31:44 | 000,000,000 | —D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.6.3\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2010/05/29 10:25:36 | 000,000,000 | —D | M]

[2008/11/18 14:29:41 | 000,000,000 | —D | M] – C:\Users\lopez\AppData\Roaming\Mozilla\Extensions
[2010/05/30 16:17:06 | 000,000,000 | —D | M] – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions
[2010/04/27 13:58:48 | 000,000,000 | —D | M] (Microsoft .NET Framework Assistant) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2010/04/14 04:07:26 | 000,000,000 | —D | M] (Google Toolbar for Firefox) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
[2010/03/17 12:20:30 | 000,000,000 | —D | M] (Flashblock) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3d7eb24f-2740-49df-8937-200b1cc08f8a}
[2010/04/24 13:10:20 | 000,000,000 | —D | M] (Verizon Broadband Toolbar) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{3DD07E5D-2ADF-42ea-972E-2998FA5CE45A}
[2010/04/16 01:08:49 | 000,000,000 | —D | M] (DownloadHelper) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
[2010/01/12 11:19:08 | 000,000,000 | —D | M] (Zoom toolbar) – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\{FBFB7597-9E32-46b4-A500-8B6B0412777F}
[2009/10/03 11:02:17 | 000,000,000 | —D | M] – C:\Users\lopez\AppData\Roaming\Mozilla\Firefox\Profiles\5cje9a75.default\extensions\[removed]
[2010/05/26 23:58:38 | 000,000,000 | —D | M] – C:\Program Files\Mozilla Firefox\extensions
[2010/05/26 23:58:38 | 000,000,000 | —D | M] (Java Console) – C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
[2010/05/26 23:58:27 | 000,411,368 | —- | M] (Sun Microsystems, Inc.) – C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll
[2009/04/29 01:36:46 | 001,654,784 | —- | M] (LizardTech) – C:\Program Files\Mozilla Firefox\plugins\npdjvu.dll

O1 HOSTS File: ([2010/05/30 17:29:28 | 000,000,027 | —- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O4 - HKLM..\Run: [HostManager] C:\Program Files\Common Files\aol\1268228417\ee\aolsoftware.exe (AOL LLC)
O4 - HKLM..\Run: [ISUSPM Startup] C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe (Macrovision Corporation)
O4 - HKLM..\Run: [ISUSScheduler] C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (Macrovision Corporation)
O4 - HKLM..\Run: [LogitechCommunicationsManager] C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe ()
O4 - HKLM..\Run: [LogitechQuickCamRibbon] C:\Program Files\Logitech\QuickCam\Quickcam.exe ()
O4 - HKLM..\Run: [LogMeIn GUI] C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc.)
O4 - HKLM..\Run: [LVCOMSX] C:\Windows\System32\LVCOMSX.EXE (Logitech Inc.)
O4 - HKLM..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe (Musicmatch, Inc.)
O4 - HKLM..\Run: [RoxWatchTray] C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe (Sonic Solutions)
O4 - HKLM..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\VSP\VerizonServicepoint.exe (Verizon)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
O4 - HKCU..\Run: [Uniblue ProcessQuickLink 2] C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe (Uniblue)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\control panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\control panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O8 - Extra context menu item: Google Sidewiki… - C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_57E73FA0B01DF7F6.dll (Google Inc.)
O15 - HKCU\..Trusted Domains: aol.com ([objects] * is out of zone range - 5)
O15 - HKCU\..Trusted Domains: metacafe.com ([www] https in Trusted sites)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flash…t/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab (MessengerStatsClient Class)
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_05)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_20)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Users\lopez\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O24 - Desktop BackupWallPaper: C:\Users\lopez\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 17:43:36 | 000,000,024 | —- | M] () - C:\autoexec.bat – [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37 - HKLM\…com [@ = ComFile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*

NetSvcs: FastUserSwitchingCompatibility - File not found
NetSvcs: Ias - C:\Windows\System32\ias [2008/05/22 21:59:22 | 000,000,000 | —D | M]
NetSvcs: Nla - File not found
NetSvcs: Ntmssvc - File not found
NetSvcs: NWCWorkstation - File not found
NetSvcs: Nwsapagent - File not found
NetSvcs: SRService - File not found
NetSvcs: Wmi - C:\Windows\System32\wmi.dll (Microsoft Corporation)
NetSvcs: WmdmPmSp - File not found
NetSvcs: LogonHours - File not found
NetSvcs: PCAudit - File not found
NetSvcs: helpsvc - File not found
NetSvcs: uploadmgr - File not found

CREATERESTOREPOINT
Restore point Set: OTL Restore Point

========== Files/Folders - Created Within 30 Days ==========

[2010/05/30 19:22:31 | 000,000,000 | —D | C] – C:\Program Files\ESET
[2010/05/30 19:00:53 | 000,000,000 | —D | C] – C:\Windows\temp
[2010/05/30 19:00:53 | 000,000,000 | —D | C] – C:\Users\lopez\AppData\Local\temp
[2010/05/30 18:59:57 | 000,000,000 | -HSD | C] – C:\$RECYCLE.BIN
[2010/05/30 18:49:12 | 000,031,232 | —- | C] (NirSoft) – C:\Windows\NIRCMD.exe
[2010/05/30 18:48:53 | 000,212,480 | —- | C] (SteelWerX) – C:\Windows\SWXCACLS.exe
[2010/05/30 17:19:45 | 000,161,792 | —- | C] (SteelWerX) – C:\Windows\SWREG.exe
[2010/05/30 17:19:45 | 000,136,704 | —- | C] (SteelWerX) – C:\Windows\SWSC.exe
[2010/05/30 17:19:35 | 000,000,000 | —D | C] – C:\Windows\ERDNT
[2010/05/30 17:16:07 | 000,000,000 | —D | C] – C:\Qoobox
[2010/05/30 16:53:09 | 000,000,000 | —D | C] – C:\_OTL
[2010/05/30 11:39:59 | 000,000,000 | —D | C] – C:\Users\lopez\AppData\Roaming\licenses
[2010/05/29 10:15:14 | 000,000,000 | —D | C] – C:\Users\lopez\AppData\Roaming\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
[2010/05/29 10:00:01 | 000,000,000 | —D | C] – C:\ProgramData\NOS
[2010/05/28 20:18:11 | 000,000,000 | —D | C] – C:\Users\lopez\AppData\Roaming\SUPERAntiSpyware.com
[2010/05/26 23:58:36 | 000,411,368 | —- | C] (Sun Microsystems, Inc.) – C:\Windows\System32\deployJava1.dll
[2010/05/26 07:10:58 | 000,000,000 | —D | C] – C:\Program Files\Microsoft
[2010/05/26 07:06:17 | 000,002,048 | —- | C] (Microsoft Corporation) – C:\Windows\System32\tzres.dll
[2010/05/18 20:40:07 | 000,000,000 | —D | C] – C:\Windows\Sun

========== Files - Modified Within 30 Days ==========

[2010/05/31 00:15:03 | 003,407,872 | -HS- | M] () – C:\Users\lopez\NTUSER.DAT
[2010/05/31 00:09:36 | 000,003,664 | -H– | M] () – C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2010/05/31 00:09:36 | 000,003,664 | -H– | M] () – C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2010/05/30 23:58:00 | 000,000,886 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2010/05/30 22:58:00 | 000,000,882 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2010/05/30 19:20:10 | 002,672,312 | —- | M] () – C:\Users\lopez\Desktop\esetsmartinstaller_enu.exe
[2010/05/30 18:56:55 | 000,000,215 | —- | M] () – C:\Windows\system.ini
[2010/05/30 18:10:15 | 000,237,464 | —- | M] () – C:\ProgramData\nvModes.dat
[2010/05/30 18:10:14 | 000,237,464 | —- | M] () – C:\ProgramData\nvModes.001
[2010/05/30 18:09:39 | 000,000,006 | -H– | M] () – C:\Windows\tasks\SA.DAT
[2010/05/30 18:09:34 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2010/05/30 18:09:32 | 2145,902,592 | -HS- | M] () – C:\hiberfil.sys
[2010/05/30 18:08:57 | 000,524,288 | -HS- | M] () – C:\Users\lopez\NTUSER.DAT{3a539871-6a70-11db-887c-d362bd253390}.TMContainer00000000000000000002.regtrans-ms
[2010/05/30 18:08:57 | 000,065,536 | -HS- | M] () – C:\Users\lopez\NTUSER.DAT{3a539871-6a70-11db-887c-d362bd253390}.TM.blf
[2010/05/30 18:08:55 | 003,031,015 | -H– | M] () – C:\Users\lopez\AppData\Local\IconCache.db
[2010/05/30 17:29:28 | 000,000,027 | —- | M] () – C:\Windows\System32\drivers\etc\hosts
[2010/05/29 10:03:45 | 000,001,847 | —- | M] () – C:\Users\Public\Desktop\Adobe Reader 9.lnk
[2010/05/26 23:58:26 | 000,411,368 | —- | M] (Sun Microsystems, Inc.) – C:\Windows\System32\deployJava1.dll
[2010/05/26 23:58:26 | 000,153,376 | —- | M] (Sun Microsystems, Inc.) – C:\Windows\System32\javaws.exe
[2010/05/26 23:58:26 | 000,145,184 | —- | M] (Sun Microsystems, Inc.) – C:\Windows\System32\javaw.exe
[2010/05/26 23:58:26 | 000,145,184 | —- | M] (Sun Microsystems, Inc.) – C:\Windows\System32\java.exe
[2010/05/24 06:54:46 | 000,011,264 | —- | M] () – C:\Users\lopez\Documents\elec..xlr
[2010/05/24 06:54:46 | 000,000,188 | —- | M] () – C:\Users\lopez\AppData\Roaming\wklnhst.dat
[2010/05/23 06:16:58 | 000,000,258 | RHS- | M] () – C:\ProgramData\ntuser.pol
[2010/05/22 23:18:37 | 000,000,368 | —- | M] () – C:\Windows\win.ini
[2010/05/21 14:14:28 | 000,221,568 | —- | M] (Microsoft Corporation) – C:\Windows\System32\MpSigStub.exe
[2010/05/19 21:31:45 | 000,001,684 | —- | M] () – C:\Users\Public\Desktop\Mozilla Firefox.lnk
[2010/05/18 15:19:45 | 000,070,144 | —- | M] () – C:\Users\lopez\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini

========== Files Created - No Company Name ==========

[2010/05/30 19:20:09 | 002,672,312 | —- | C] () – C:\Users\lopez\Desktop\esetsmartinstaller_enu.exe
[2010/05/30 17:19:45 | 000,256,512 | —- | C] () – C:\Windows\PEV.exe
[2010/05/30 17:19:45 | 000,098,816 | —- | C] () – C:\Windows\sed.exe
[2010/05/30 17:19:45 | 000,080,412 | —- | C] () – C:\Windows\grep.exe
[2010/05/30 17:19:45 | 000,077,312 | —- | C] () – C:\Windows\MBR.exe
[2010/05/30 17:19:45 | 000,068,096 | —- | C] () – C:\Windows\zip.exe
[2010/05/29 10:03:45 | 000,001,847 | —- | C] () – C:\Users\Public\Desktop\Adobe Reader 9.lnk
[2010/05/23 06:16:58 | 000,000,258 | RHS- | C] () – C:\ProgramData\ntuser.pol
[2010/05/19 21:31:45 | 000,001,684 | —- | C] () – C:\Users\Public\Desktop\Mozilla Firefox.lnk
[2009/09/11 03:06:13 | 000,117,248 | —- | C] () – C:\Windows\System32\EhStorAuthn.dll
[2009/08/03 16:07:42 | 000,403,816 | —- | C] () – C:\Windows\System32\OGACheckControl.dll
[2009/06/03 23:46:01 | 000,000,376 | —- | C] () – C:\Windows\ODBC.INI
[2007/11/22 05:07:59 | 000,013,126 | —- | C] () – C:\Windows\System32\lvcoinst.ini
[2007/11/22 05:06:15 | 000,000,719 | R— | C] () – C:\Windows\System32\InstExec.ini
[2007/11/15 23:28:46 | 000,000,097 | —- | C] () – C:\Windows\System32\PICSDK.ini
[2007/10/20 02:49:05 | 000,000,023 | —- | C] () – C:\Windows\EPSONC84.ini
[2007/10/11 19:59:24 | 000,025,624 | —- | C] () – C:\Windows\System32\drivers\LVPr2Mon.sys
[2007/10/07 12:23:15 | 000,056,056 | —- | C] () – C:\Windows\System32\DLAAPI_W.DLL
[2007/10/07 11:52:06 | 000,000,228 | —- | C] () – C:\Windows\wininit.ini
[2006/11/29 15:08:27 | 000,000,000 | —- | C] () – C:\Windows\System32\px.ini
[2006/11/02 08:35:32 | 000,005,632 | —- | C] () – C:\Windows\System32\sysprepMCE.dll
[2006/11/02 03:40:29 | 000,013,750 | —- | C] () – C:\Windows\System32\pacerprf.ini
[2006/09/21 02:02:32 | 000,520,192 | —- | C] () – C:\Windows\System32\CddbPlaylist2Roxio.dll
[2006/09/21 02:02:32 | 000,204,800 | —- | C] () – C:\Windows\System32\CddbFileTaggerRoxio.dll
[2005/12/09 16:37:42 | 000,016,768 | —- | C] () – C:\Windows\System32\drivers\LVPrcMon.sys
[2003/01/07 15:05:08 | 000,002,695 | —- | C] () – C:\Windows\System32\OUTLPERF.INI

========== Custom Scans ==========


< >

< %SYSTEMDRIVE%\*.* >
[2009/02/16 12:30:46 | 000,001,024 | —- | M] () – C:\.rnd
[2006/09/18 17:43:36 | 000,000,024 | —- | M] () – C:\autoexec.bat
[2009/04/11 02:36:36 | 000,333,257 | RHS- | M] () – C:\bootmgr
[2010/05/30 19:00:48 | 000,016,704 | —- | M] () – C:\ComboFix.txt
[2006/09/18 17:43:37 | 000,000,010 | —- | M] () – C:\config.sys
[2010/05/30 18:09:32 | 2145,902,592 | -HS- | M] () – C:\hiberfil.sys
[2008/02/01 20:11:47 | 000,002,418 | —- | M] () – C:\Installer.log
[2007/12/07 07:54:07 | 000,000,000 | RHS- | M] () – C:\IO.SYS
[2007/12/07 07:54:07 | 000,000,000 | RHS- | M] () – C:\MSDOS.SYS
[2010/04/24 13:09:45 | 000,000,549 | —- | M] () – C:\NTDClient.log
[2010/05/30 18:09:30 | 2459,705,344 | -HS- | M] () – C:\pagefile.sys

< %systemroot%\*. /mp /s >

< %systemroot%\system32\*.dll /lockedfiles >
[2009/04/11 02:27:47 | 000,241,128 | —- | M] (Microsoft Corporation) Unable to obtain MD5 – C:\Windows\System32\rsaenh.dll
[2009/04/11 02:28:23 | 000,228,352 | —- | M] (Microsoft Corporation) Unable to obtain MD5 – C:\Windows\System32\SLC.dll

< %systemroot%\Tasks\*.job /lockedfiles >

< %systemroot%\System32\config\*.sav >
[2006/11/02 06:34:05 | 000,008,192 | —- | M] () – C:\Windows\System32\config\COMPONENTS.SAV
[2006/11/02 06:34:05 | 000,020,480 | —- | M] () – C:\Windows\System32\config\DEFAULT.SAV
[2006/11/02 06:34:05 | 000,008,192 | —- | M] () – C:\Windows\System32\config\SECURITY.SAV
[2006/11/02 06:34:08 | 010,133,504 | —- | M] () – C:\Windows\System32\config\SOFTWARE.SAV
[2006/11/02 06:34:08 | 001,826,816 | —- | M] () – C:\Windows\System32\config\SYSTEM.SAV

< %systemroot%\system32\drivers\*.sys /180 >
[2010/04/25 22:59:53 | 000,018,816 | —- | M] (RIF) – C:\Windows\System32\drivers\dvd43llh.sys
[2010/02/20 16:53:34 | 000,411,648 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\http.sys
[2010/02/23 07:10:13 | 000,106,496 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\mrxsmb.sys
[2010/02/23 07:10:19 | 000,212,992 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\mrxsmb10.sys
[2010/02/23 07:10:13 | 000,079,360 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\mrxsmb20.sys
[2010/01/12 13:03:34 | 011,586,280 | —- | M] (NVIDIA Corporation) – C:\Windows\System32\drivers\nvlddmkm.sys
[2010/01/23 17:20:44 | 000,047,360 | —- | M] (VSO Software) – C:\Windows\System32\drivers\pcouffin.sys
[2009/12/11 07:43:30 | 000,302,080 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\srv.sys
[2009/12/11 07:43:11 | 000,098,816 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\srvnet.sys
[2010/02/18 10:07:16 | 000,904,576 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\tcpip.sys
[2009/12/08 13:26:18 | 000,030,720 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\tcpipreg.sys
[2010/02/18 07:28:13 | 000,025,088 | —- | M] (Microsoft Corporation) – C:\Windows\System32\drivers\tunnel.sys

========== Alternate Data Streams ==========

@Alternate Data Stream - 76 bytes -> C:\Users\lopez\Documents\plug-ins & installs:Roxio EMC Stream
@Alternate Data Stream - 76 bytes -> C:\Users\lopez\Documents\Maria:Roxio EMC Stream
@Alternate Data Stream - 109 bytes -> C:\ProgramData\TEMP:DFC5A2B2
< End of report >
Post #25
Here are the results of the check-up.txt scan;

Results of screen317's Security Check version 0.99.4
Windows Vista Service Pack 2 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
ESET Online Scanner v3
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
Microsoft Security Essentialy successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
HijackThis 2.0.2
Java™ 6 Update 20
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.0.45.2
Adobe Reader 9.3
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
````````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````
Post #26
Hello,

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it in your next reply.


NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen [external image: Posted Image] on your desktop.
  • Copy and Paste the following code into the [external image: Posted Image] textbox. Do not include the word "Code"

    :Services
:OTL
DRV - (catchme) – File not found
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\control panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\restrictions present
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\control panel present
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flash…t/ultrashim.cab (Reg Error: Key error.)
O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
[2010/05/30 19:20:10 | 002,672,312 | —- | M] () – C:\Users\lopez\Desktop\esetsmartinstaller_enu.exe


:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[start explorer]
[Reboot]
  • Push [external image: Posted Image]
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click [external image: Posted Image].
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

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