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[Resolved] Http tidserv request detected

13 min read

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Post #1
This popup from symantec started a couple days ago. I ran symantec antivirus and malwarebytes this morning. They cleaned up several things but this bug still lingers. Help to purge this pest is greatly appreciated. thanks, tom Here is the DDS log: DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 12:31:43.18 on Sat 05/29/2010 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.959.240 [GMT -5:00] AV: Digital Protection *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9} AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C} FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6} ============== Running Processes =============== C:\WINNT\system32\svchost -k DcomLaunch svchost.exe C:\WINNT\System32\svchost.exe -k netsvcs C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe svchost.exe svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINNT\system32\spoolsv.exe svchost.exe C:\WINNT\Explorer.EXE C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\WINNT\system32\svchost.exe -k hpdevmgmt C:\WINNT\system32\svchost.exe -k HPService C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe C:\WINNT\system32\RUNDLL32.EXE C:\WINNT\System32\svchost.exe -k HPZ12 C:\WINNT\RTHDCPL.EXE C:\Program Files\ACT\ACT for Windows\Act.Outlook.Service.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\WINNT\System32\nvsvc32.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINNT\system32\WDBtnMgr.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\WINNT\System32\svchost.exe -k HPZ12 C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\Messenger\MSMSGS.EXE C:\WINNT\system32\ctfmon.exe C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe C:\Program Files\My Book\WD Backup\uBBMonitor.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\WINNT\System32\svchost.exe -k imgsvc C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe C:\WINNT\system32\SearchIndexer.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe C:\WINNT\system32\SearchProtocolHost.exe C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Owner\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.com/ uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile: {d5233fcd-d258-4903-89b8-fb1568e7413d} - mscoree.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [MSMSGS] "c:\program files\messenger\MSMSGS.EXE" /background uRun: [ctfmon.exe] c:\winnt\system32\ctfmon.exe uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe uRun: [asrkn_pfu.exe] c:\docume~1\owner\locals~1\temp\asrkn_pfu.exe mRun: [Synchronization Manager] mobsync.exe /logon mRun: [NvCplDaemon] RUNDLL32.EXE c:\winnt\system32\NvCpl.dll,NvStartup mRun: [nwiz] nwiz.exe /install mRun: [NvMediaCenter] RUNDLL32.EXE c:\winnt\system32\NvMcTray.dll,NvTaskbarInit mRun: [DriverCD] D:\Run.exe mRun: [RTHDCPL] RTHDCPL.EXE mRun: [SkyTel] SkyTel.EXE mRun: [Alcmtr] ALCMTR.EXE mRun: [Act.Outlook.Service] "c:\program files\act\act for windows\Act.Outlook.Service.exe" mRun: [Act! Preloader] "c:\program files\act\act for windows\ActSage.exe" -preload mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe" mRun: [] mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe" mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe" mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume mRun: [WD Button Manager] WDBtnMgr.exe mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe dRunOnce: [^SetupICWDesktop] c:\program files\internet explorer\connection wizard\icwconn1.exe /desktop dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe StartupFolder: c:\docume~1\owner\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\winnt\installer\{a7091e1d-36a4-47f1-a739-173cc341414f}\Icon3E5562ED7.ico StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wdback~1.lnk - c:\program files\my book\wd backup\uBBMonitor.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1242420077393 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\winnt\system32\mscoree.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\winnt\system32\WPDShServiceObj.dll SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll ============= SERVICES / DRIVERS =============== R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service;c:\program files\microsoft small business\business contact manager\BcmSqlStartupSvc.exe [2009-2-20 30312] R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-8-6 108392] R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-8-6 108392] R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2009-5-27 29262680] R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512] R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-8-6 2440632] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-8 102448] R3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.2\mssql\binn\sqlservr.exe [2009-5-27 29262680] R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100528.021\NAVENG.SYS [2010-5-29 85552] R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100528.021\NAVEX15.SYS [2010-5-29 1347504] S2 gupdate1ca09789f16db62;Google Update Service (gupdate1ca09789f16db62);c:\program files\google\update\GoogleUpdate.exe [2009-7-20 133104] S3 COH_Mon;COH_Mon;c:\winnt\system32\drivers\COH_Mon.sys [2009-3-2 23888] S3 Smcinst;Symantec Auto-upgrade Agent;c:\program files\symantec\symantec endpoint protection\smclu\setup\smcinst.exe –> c:\program files\symantec\symantec endpoint protection\smclu\setup\smcinst.exe [?] S3 usbhub20;USB 2.0 Root Hub Support;c:\winnt\system32\drivers\usbhub20.sys [2009-5-15 49776] S3 vsdatant;vsdatant;c:\winnt\system32\vsdatant.sys [2005-1-26 280344] =============== Created Last 30 ================ 2010-05-23 13:47 –d—– c:\docume~1\owner\applic~1\PGP 2010-05-23 13:47 –d—– c:\docume~1\owner\applic~1\eMachineShop 2010-05-01 11:14 –d—– c:\docume~1\owner\applic~1\Malwarebytes 2010-05-01 11:14 38,224 a——- c:\winnt\system32\drivers\mbamswissarmy.sys 2010-05-01 11:14 20,952 a——- c:\winnt\system32\drivers\mbam.sys 2010-05-01 11:14 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes 2010-05-01 11:14 –d—– c:\program files\Malwarebytes' Anti-Malware 2010-05-01 09:16 147 a——- c:\winnt\system32\PRAGMAsrcr.dat ==================== Find3M ==================== 2010-05-28 06:30 1,682 a–sh— c:\winnt\system32\KGyGaAvL.sys 2010-03-10 01:15 420,352 a——- c:\winnt\system32\vbscript.dll 2010-03-08 11:01 103,784 a——- c:\documents and settings\owner\GoToAssistDownloadHelper.exe 2010-02-28 12:50 249,856 a——- c:\winnt\system32\pdfmona.dll 2010-02-28 12:50 51,716 a——- c:\winnt\system32\pdf995mon.dll 2009-07-09 10:54 3,664,118 a——- c:\documents and settings\owner\shop-script-premium-eng-1.26-070110.zip 2009-05-15 13:44 271 —sh— c:\program files\desktop.ini 2009-05-15 13:44 21,952 —-h— c:\program files\folder.htt 2009-08-06 10:39 88 —shr– c:\winnt\system32\60E4D19853.sys ============= FINISH: 12:33:24.95 ===============
Post #2
Hi,

Please run the following:

[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #3
Hi CatByte, thanks for the fast reponse and help. I've run into a snag. I can run the GMER scan but when I try to save the .txt file the computer locks up and stalls. I shut down, restart, run again but same result, a lock up. I tried this three times. I'll keep trying till it works or I hear form you. thanks again for the help. tom
Post #4
Hi,

Try running this scanner instead, or try GMER in safe mode:



Please download this file, and save it to your Desktop. Once you have downloaded it, save and close all other programs and run it by double-clicking on the file named "RootRepeal.exe".

Once the main window shows up, please click on the "Report" button on the bottom of the window. Next, please click the "Scan" button.

Another window will pop up asking you to select what to include in the scan. Please uncheck everything except for the "Stealth Code" checkbox, and then click OK.

Once the program has finished scanning, the results will appear. Click on the "Save Report" button, and save the report to your desktop.

Finally, please open this report with Notepad, and post it here.
Post #5
Here are the rootrepeal results. Just as a note, the last time I ran GMER it rebooted the computer on its own. Not sure if it is me, but getting to this site is alot quicker now than before the GMER reboot . I appreciate the help. tom ROOTREPEAL © AD, 2007-2010 ================================================== Report Save Time: 2010/05/30 10:55 Program Version: Version 2.0.0.0 Windows Version: Windows XP SP3 ================================================== STEALTH CODE ——————- System 0x85d37aea - Hidden Code System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_CLEANUP] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_CLOSE] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_CREATE] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_CREATE_MAILSLOT] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_CREATE_NAMED_PIPE] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_DEVICE_CHANGE] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_DEVICE_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_DIRECTORY_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_FILE_SYSTEM_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_FLUSH_BUFFERS] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_INTERNAL_DEVICE_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_LOCK_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_POWER] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_QUERY_EA] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_QUERY_INFORMATION] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_QUERY_QUOTA] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_QUERY_SECURITY] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_QUERY_VOLUME_INFORMATION] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_READ] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SCSI] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SET_EA] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SET_INFORMATION] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SET_SECURITY] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SET_VOLUME_INFORMATION] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SHUTDOWN] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_SYSTEM_CONTROL] System 0x85d37d01 - Hidden Code [Driver: , IRP: IRP_MJ_WRITE] System 0xf76a5285 - Modified Entry Point [Driver: i8042prt, Other Val: 0xf76a6194]
Post #6
Hi,

Please do the following:


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Post #7
here is the report, thanks tom

ComboFix 10-05-29.05 - Owner 05/30/2010 15:14:23.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.959.494 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *disabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Owner\GoToAssistDownloadHelper.exe
c:\winnt\system32\PRAGMAsrcr.dat
c:\winnt\Web\default.htt

Infected copy of c:\winnt\system32\drivers\i8042prt.sys was found and disinfected
Restored copy from - Kitty had a snack :P
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Service_IAS


((((((((((((((((((((((((( Files Created from 2010-04-28 to 2010-05-30 )))))))))))))))))))))))))))))))
.

2010-05-28 11:26 . 2010-05-28 11:26 422752 —-a-w- c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2010-05-26 08:12 . 2010-05-26 08:12 503808 —-a-w- c:\documents and settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-150f1095-n\msvcp71.dll
2010-05-26 08:12 . 2010-05-26 08:12 499712 —-a-w- c:\documents and settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-150f1095-n\jmc.dll
2010-05-26 08:12 . 2010-05-26 08:12 348160 —-a-w- c:\documents and settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-150f1095-n\msvcr71.dll
2010-05-23 18:47 . 2010-05-23 18:47 ——– d—–w- c:\documents and settings\Owner\Application Data\PGP
2010-05-23 18:47 . 2010-05-23 18:47 ——– d—–w- c:\documents and settings\Owner\Application Data\eMachineShop
2010-05-18 13:35 . 2010-05-03 21:06 922400 —-a-w- c:\documents and settings\Owner\Application Data\Sun\Java\JRERunOnce.exe
2010-05-01 16:14 . 2010-05-01 16:14 ——– d—–w- c:\documents and settings\Owner\Application Data\Malwarebytes
2010-05-01 16:14 . 2010-05-01 16:14 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-05-01 16:14 . 2010-04-29 20:39 38224 —-a-w- c:\winnt\system32\drivers\mbamswissarmy.sys
2010-05-01 16:14 . 2010-04-29 20:39 20952 —-a-w- c:\winnt\system32\drivers\mbam.sys
2010-05-01 16:14 . 2010-05-01 16:14 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-30 20:27 . 2009-05-19 17:14 1682 –sha-w- c:\winnt\system32\KGyGaAvL.sys
2010-05-30 16:02 . 2010-02-27 01:25 ——– d—–w- c:\documents and settings\Owner\Application Data\HPAppData
2010-05-28 17:41 . 2010-01-19 17:09 2318 —-a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2010\qbbackup.sys
2010-05-23 19:03 . 2009-06-19 14:36 ——– d—–w- c:\program files\eMachineShop
2010-05-18 13:35 . 2009-05-21 14:03 ——– d—–w- c:\program files\Common Files\Java
2010-05-12 06:02 . 2009-05-19 22:13 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-05-06 06:10 . 2010-01-19 16:44 975136 —-a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2010\Components\DownloadQB20\Patch\qbpatch2.exe
2010-05-06 06:10 . 2010-01-19 16:44 44832 —-a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2010\Components\DownloadQB20\Patch\qbpatch.exe
2010-04-20 15:17 . 2009-05-19 17:05 ——– d—–w- c:\documents and settings\All Users\Application Data\FLEXnet
2010-04-14 12:18 . 2010-04-14 12:18 21180296 —-a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Update\US65016901cupd.exe
2010-04-08 00:00 . 2009-07-20 20:25 ——– d—–w- c:\program files\Google
2010-04-06 05:19 . 2010-01-19 16:50 211720 —-a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2010\Components\SyncMgr\OCD\IntuitSyncManagerPatch.exe
2010-04-06 05:19 . 2010-01-19 16:50 1352968 —-a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2010\Components\SyncMgr\OCD\IntuitSyncManager.exe
2010-03-10 06:15 . 2003-03-31 12:00 420352 —-a-w- c:\winnt\system32\vbscript.dll
2009-05-15 18:44 . 2009-05-15 18:44 21952 —h–w- c:\program files\folder.htt
2009-08-06 15:39 . 2009-05-19 17:14 88 –sh–r- c:\winnt\system32\60E4D19853.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-07-20 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Synchronization Manager"="mobsync.exe" [2008-04-14 143360]
"NvCplDaemon"="c:\winnt\System32\NvCpl.dll" [2008-09-18 13574144]
"nwiz"="nwiz.exe" [2008-09-18 1657376]
"NvMediaCenter"="c:\winnt\System32\NvMcTray.dll" [2008-09-18 86016]
"RTHDCPL"="RTHDCPL.EXE" [2007-01-30 16116224]
"SkyTel"="SkyTel.EXE" [2006-05-16 2879488]
"Act.Outlook.Service"="c:\program files\ACT\ACT for Windows\Act.Outlook.Service.exe" [2007-03-28 9728]
"Act! Preloader"="c:\program files\ACT\ACT for Windows\ActSage.exe" [2007-03-28 1015808]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" [2010-04-02 624056]
"RoxioDragToDisc"="c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe" [2006-11-15 1121016]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2009-08-06 115560]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-02-03 233304]
"WD Button Manager"="WDBtnMgr.exe" [2009-12-02 364544]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-03-24 952768]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2010-01-27 1337608]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"^SetupICWDesktop"="c:\program files\Internet Explorer\Connection Wizard\icwconn1.exe" [2008-04-14 214528]
"tscuninstall"="c:\winnt\system32\tscupgrd.exe" [2004-08-04 44544]

c:\documents and settings\Owner\Start Menu\Programs\Startup\
Adobe Gamma.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-3-16 113664]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-10-16 214360]
InterVideo WinCinema Manager.lnk - c:\program files\InterVideo\Common\Bin\WinCinemaMgr.exe [2009-5-19 114688]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2010-3-24 1154848]
VPN Client.lnk - c:\winnt\Installer\{A7091E1D-36A4-47F1-A739-173CC341414F}\Icon3E5562ED7.ico [2009-5-20 6144]
WD Backup Monitor.lnk - c:\program files\My Book\WD Backup\uBBMonitor.exe [2009-12-2 98304]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-764903313-1208633371-1849977318-2202\Scripts\Logon\0\0]
"Script"=\\mmreibc.prv\SysVol\mmreibc.prv\scripts\006Agents.bat

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\ACT\\Act for Windows\\ActSage.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\Smc.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\SNAC.EXE"=
"c:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2010\\QBDBMgrN.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=

R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [5/27/2009 3:27 AM 29262680]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/28/2010 3:00 AM 102448]
S2 gupdate1ca09789f16db62;Google Update Service (gupdate1ca09789f16db62);c:\program files\Google\Update\GoogleUpdate.exe [7/20/2009 3:28 PM 133104]
S3 COH_Mon;COH_Mon;c:\winnt\system32\drivers\COH_Mon.sys [3/2/2009 11:01 AM 23888]
S3 Smcinst;Symantec Auto-upgrade Agent;c:\program files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe –> c:\program files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe [?]
S3 usbhub20;USB 2.0 Root Hub Support;c:\winnt\system32\drivers\usbhub20.sys [5/15/2009 8:36 AM 49776]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2010-05-30 c:\winnt\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-07-20 20:25]

2010-05-30 c:\winnt\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-20 20:27]

2010-05-30 c:\winnt\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-20 20:27]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport; to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
HKLM-Run-DriverCD - D:\Run.exe
SafeBoot-sglfb.sys
SafeBoot-tga.sys
SafeBoot-Symantec Antvirus



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-05-30 15:26
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(2940)
c:\winnt\system32\WININET.dll
c:\program files\Windows Desktop Search\deskbar.dll
c:\program files\Windows Desktop Search\en-us\dbres.dll.mui
c:\program files\Windows Desktop Search\dbres.dll
c:\program files\Windows Desktop Search\wordwheel.dll
c:\program files\Windows Desktop Search\en-us\msnlExtRes.dll.mui
c:\program files\Windows Desktop Search\msnlExtRes.dll
c:\winnt\system32\ieframe.dll
c:\winnt\system32\webcheck.dll
c:\winnt\system32\WPDShServiceObj.dll
c:\program files\Roxio\Drag-to-Disc\Shellex.dll
c:\winnt\system32\DLAAPI_W.DLL
c:\program files\Roxio\Drag-to-Disc\ShellRes.dll
c:\winnt\system32\PortableDeviceTypes.dll
c:\winnt\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\program files\Symantec\Symantec Endpoint Protection\Smc.exe
c:\program files\Common Files\Symantec Shared\ccSvcHst.exe
c:\program files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
c:\program files\Cisco Systems\VPN Client\cvpnd.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\winnt\System32\nvsvc32.exe
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\program files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
c:\winnt\system32\SearchIndexer.exe
c:\program files\Symantec\Symantec Endpoint Protection\SmcGui.exe
c:\program files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe
c:\winnt\system32\RUNDLL32.EXE
c:\winnt\RTHDCPL.EXE
c:\winnt\system32\WDBtnMgr.exe
c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
c:\program files\HP\Digital Imaging\bin\hpqgpc01.exe
.
**************************************************************************
.
Completion time: 2010-05-30 15:32:07 - machine was rebooted
ComboFix-quarantined-files.txt 2010-05-30 20:32

Pre-Run: 91,280,519,168 bytes free
Post-Run: 91,978,637,312 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn /usepmtimer

- - End Of File - - C6E6FFC5AACDC8FD709B4DEA8A18FA50
Post #8
  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




NEXT


Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    [external image: Posted Image]
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
Post #9
malwarebytes log: Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4156 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 5/30/2010 4:43:08 PM mbam-log-2010-05-30 (16-43-08).txt Scan type: Quick scan Objects scanned: 150756 Time elapsed: 5 minute(s), 54 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #11
Hi,

Try this scanner instead:


Go here to run an online scanner from ESET.

  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic and also let me know how things are now.
Post #12
here is the eset log. I need to use the computer to see how it works. ESETSmartInstaller@High as CAB hook log: OnlineScanner.ocx - registred OK # version=7 # iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339) # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=881e6f8d1e635645b82eaab4c5b6bfe5 # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2010-05-31 02:34:16 # local_time=2010-05-30 09:34:16 (-0600, Central Daylight Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=137894 # found=1 # cleaned=0 # scan_time=10092 C:\Qoobox\Quarantine\C\WINNT\system32\Drivers\i8042prt.sys.vir Win32/Olmarik.ZC trojan 00000000000000000000000000000000 I
Post #13
Hi,

please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

[external image: Posted Image]
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 20 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 20 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u20 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

Just some housekeeping to do now, please do the following:


You can delete the DDS and GMER folders from your desktop.


NEXT

Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]


If there are any logs/tools remaining > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them     Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
Post #14
couple questions, when I run Combofix \Uninstall, it takes me to the run combofix.exe screen and runs a scan when I proceed. I stopped the scan, not sure if this is correct. Do I delete Eset. thanks tom
Post #15
Hi, Yes Combofix /uninstall appears at first to be running a scan, but it is just uninstalling all it's files. Yes, you can delete the ESET folder.

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