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Spyware / Malware / Virus Removal

[Resolved] Baseline: Think I have a key logger that is avoiding my re

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Post #1 last edited
Hey everyone,

Sorry if I'm doing this horribly, horribly wrong, first time I've been here. I recently have had my WoW account hacked twice. The first time I was hacked I cleared up anything that showed up on my multiple spyware/antivirus programs (IObits, Malawarebytes, and Spybot S&D) and got my WoW account restored. It was not two days later that I had my WoW account hacked again. I never fall for the scams that are prevalent with WoW (don't by gold, go to fake websites, give out account info) but someone keeps getting my passwords. Here is my Hijack This Log (I hope I posted this right). Thank you all for your patience and help.

EDIT: Also, when I run Malawarebytes I continuously get a rootkit.agent infection that "will be deleted on restart" that is never cleaned, and always the same file/folder. Not sure if that is pertinent to my situation or not. The location is C:\Windows\System32\drivers\sbaph.sys .

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:40:05 AM, on 4/19/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Users\SLUGSR~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IObit\IObit Security 360\is360tray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Acer\Empowering Technology\NotificationCenter\Framework.NotificationCenter.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a;…;m=aspire_4730z
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a;…;m=aspire_4730z
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a;…;m=aspire_4730z
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a;…;m=aspire_4730z
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [IObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [vpmeah] RUNDLL32.EXE C:\Users\SLUGSR~1\AppData\Local\Temp\mslwaukm.dll,w
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1150600.exe -Update -1150600 -"Mozilla/5.0_(Windows;_U;_Windows_NT_6.0;_en-US;_rv:1.9.2.3)_Gecko/20100401_Firefox/3.6.3_(.NET_CLR_3.5.30729)" -"https://cms.psu.edu/AngelUploads/Content/LB_2007SPUP_ASTRO_001_005/_assoc/141157FDD1E4493ABB02943A01D80133/u4p01/graphics/feature_images/galaxies-galore/spiral/index.html"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki… - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: dlcx_device - - C:\Windows\system32\dlcxcoms.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Google Desktop Manager 5.7.808.7150 (GoogleDesktopManager-080708-050100) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: Partner Service - Google Inc. - C:\ProgramData\Partner\partner.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 11969 bytes
Post #2
Hello rcs5024 and :welcome:

My name is JonTom.

  • Malware Logs can sometimes take a lot of time to research and interpret.
  • Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation.
  • Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  • Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some instances you may have to disconnect your computer from the Internet.
  • PLEASE NOTE: If you do not reply after 5 days your thread will be closed.

  • Please be aware that I am still in training, and all of my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advice.
  • This may cause a delay in response time, but I will do my best to keep it as short as possible.
  • I will reply back shortly with instructions.
Post #3
Hello JonTom, Thank you for replying to my message and agreeing to work with me to solve any problems I have with my computer. I truly appreciate it, and good luck on the rest of your training :D
Post #4
Hello rcs5024

Thank you for the log.

I truly appreciate it, and good luck on the rest of your training


You are very welcome, and thank you :)

when I run Malawarebytes I continuously get a rootkit.agent infection


Please post the MBAM log that was created (you can find it by opening MBAM and clicking on the "Logs" tab).


I would like to take a closer look at your system. Please work your way through the steps below. If you encounter any difficulties just post back and let me know.


(Note: For Vista Users, please right-click on the tool icons and choose "Run As Administrator" to run the tools).


  • Download and run OTL by Oldtimer


    • Please download OTL by Oldtimer by clicking here and save the file (called OTL.exe) to your desktop.
    • Close all open windows on your computer then Right click on the OTL.exe icon and select "Run as administrator" to run the program.
    • When OTL opens, underneath "Output" (at the top) select "Minimal Output".
    • Check the boxes beside "LOP Check" and "Purity Check".
    • Under Custom Scan paste this in:

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    CREATERESTOREPOINT


    • Click the "Run Scan" button. Do not change any settings unless specifically told to do so. The scan will not take long.

    • When the scan completes, it will open two notepad windows: OTL.Txt and Extras.Txt.
    • Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Please Copy and Paste the contents of both files in your next reply. You may need two posts to fit them both in.

  • Please scan your system with GMER


    [external image: Posted Image]
    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Right click on the GMER.exe and select "Run as Administrator". If asked to allow gmer.sys driver to load, please consent.
    • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

      [external image: Posted Image]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

In your next reply please post the OTL logs and the GMER log.
Post #10
Hello rcs5024

I alerted the fine folks over at bleeping computer.

:thumbup:

Thank you for the logs.

Please work your way through the following steps. If you encounter any problems come back and let me know.

  • Please disable Spybot Teatimer


    • Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.
    • On the left hand side, click "Tools", then click on the "Resident" icon in the list.
    • Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active" box.
    • Click the "System Startup" icon in the List.
    • Uncheck the "TeaTimer" box and "OK" any prompts.
    • If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
    • Exit Spybot S&D when done.

  • Download Combofix and RE-NAME it BEFORE saving


    • Download Combofix from either of the links below. You must rename it to rcsscan.exe before saving it.
    • Save it to your desktop. Change the "save as file type" to "all files".
    • Note: In the event you already have Combofix, delete it, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop.


    • If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".


    Link 1
    Link 2



    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    • Right click on the renamed ComboFix.exe and chose "Run as administrator".
    • Follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt so we can continue cleaning the system.
Post #11
Hello, I ran combofix under the name rcsscan and have the log. However, after running the scan I am unable to open Mozilla or IE, getting a "illegal operation on a file registry key marked for deletion" or something along those lines. I exported the combo log onto a flash drive and now using another computer to send it to you. Here you go!

Attachments:

Post #12
Hello rcs5042

Thank you for the logs.

after running the scan I am unable to open Mozilla or IE, getting a "illegal operation on a file registry key marked for deletion" or something along those lines.

Please try rebooting your computer to see if that resolves the problem. After you have rebooted, please work your way through the following steps:

  • MBAM


    • Please run a Full System Scan with MBAM and post the log created.

  • OTL


    • Perform another OTL scan according to the instructions provided in post number 4.

    Please provide the OTL.txt, Extra.txt and MBAM log in your reply, along with a description of how your system is behaving at the moment.
Post #14
Hello rcs5024

Thank you for the logs. Please work your way through the following steps:


  • Please make all files and folders VISIBLE:


    • Close all programs so that you are on your desktop.
    • Click on the "Windows Orb" and select the Control Panel menu option.
    • When the control panel opens you will either be in Classic View or Control Panel Home view:


    • If you are in Classic View do the following:
    • Double-click on the Folder Options icon.
    • Click on the View tab.
    • Under the "Hidden files and folders" section, select the radio button labeled "Show hidden files and folders".
    • Remove the checkmark from the checkbox labeled "Hide extensions for known file types".
    • Remove the checkmark from the checkbox labeled "Hide protected operating system files".
    • Press the "Apply" button and then the "OK" button.


    • If you are in Control Panel Home view do the following:
    • Click on the Appearance and Personalization link.
    • Click on "Show Hidden Files or Folders".
    • Under the "Hidden files and folders" section, select the radio button labeled "Show hidden files and folders".
    • Remove the checkmark from the checkbox labeled "Hide extensions for known file types".
    • Remove the checkmark from the checkbox labeled "Hide protected operating system files".
    • Press the "Apply" button and then the "OK" button.

    • More detailed notes plus a video tutorial of this procedure can be found here.

  • Please scan the following files


    • Please visit Virus Total by clicking here.
    • Click the Browse button and search for the following file: C:\ProgramData\4T227ly4
    • Click Open.
    • Then click Send File.
    • Please be patient while the file is scanned.
    • If Virus Total tells you that the file has already been scanned, click "reanalyse now".

    • Once the scan results appear, copy and paste them into Notepad and repeat the procedure for the following file(s):

    C:\ProgramData\1040348557

    • Please provide the results from the scans in your next reply.

  • Please download SystemLook by JPShortstuff


    • Please download SystemLook by JPShortstuff by clicking here or here and save the file (called SystemLook.exe) to your desktop.
    • Right click the SystemLook.exe icon and select "Run as Administrator" to run the program.
    • Copy the content of the following codebox into the main textfield:


    :filefind
stu2.exe
userinit.exe


    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    • Note: The log can also be found on your Desktop entitled SystemLook.txt

  • Please update your Java

    • Click on "Windows Orb" (bottom left hand corner of your screen), then on "Computer" and then on the "Uninstall or Change a Program" tab.
    • Uninstall any previous versions of Java that you find.
    • Reboot your computer.
    • Next, download the latest version of Java by clicking here
    • Scroll down the page until you reach "Java Platform, Standard Edition".
    • Underneath this you will see "JDK 6 Update 20 (JDK or JRE)".
    • Beneath this and to the right, you will see a red button marked "Download JRE".
    • Click the "Download JRE" button.
    • Select the platform (Windows, in your case), multi language.
    • Accept the license agreement and click on "Continue".
    • You do not have to register if you do not want to (the registration step is optional).
    • Scroll down and click on the file called jre-6u20-windows-i586.exe located under "Windows Offline Installation".
    • Save the file to your desktop.
    • Do not select Run.
    • Right click on the saved file (jre-6u20-windows-i586.exe) and select "Run as administrator" to install the update.
    • Delete the downloaded installation file after completing the above procedure and reboot your system if not prompted to do so.

    Please provide the VT scan results and the SystemLook scan log in your next reply.

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