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[Resolved] Desktop wallpaper unchangeable

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Greetings,

I cannot change my desktop wallpaper by right click > properties > desktop. I can change the background color but cannot change the jpg. However, I am able to go to a jpg and right click > set as desktop background. I suspect there is a malware or something of the sort that isn't letting me change my wallpaper through normal means.

My computer is performing a little slow and I am worried about faster internet browsing and toggling between windows without cutting down extremely on windows advanced effects.

I have tried Spybot scanning and Malwarebytes' Anti-Malware in order to remove this. I haven't been able to do so. I run frequent scans by symantec anti-virus, ccleaner, spyware blaster, and spybot but nothing has worked.

I am also attaching Attach.txt. Here is my DDS and Gmer:


DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 0:15:44.23 on Mon 04/12/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.970 [GMT 3:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Hotspot Shield\bin\openvpnas.exe
C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
C:\Program Files\Hotspot Shield\bin\hsswd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe


GMER :

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-04-12 00:21:20
Windows 5.1.2600 Service Pack 3
Running: fciocce1.exe; Driver: C:\DOCUME~1\CFPP\LOCALS~1\Temp\uxtdapod.sys


—- System - GMER 1.0.15 —-

SSDT 899B03E0 ZwAlertResumeThread
SSDT 899B04A0 ZwAlertThread
SSDT 89A1EBF8 ZwAllocateVirtualMemory
SSDT 89A46428 ZwConnectPort
SSDT sptd.sys ZwCreateKey [0xB9ECE0B0]
SSDT 899B2410 ZwCreateMutant
SSDT 899B7480 ZwCreateThread
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xA8B9C350]
SSDT sptd.sys ZwEnumerateKey [0xB9ED3A92]
SSDT sptd.sys ZwEnumerateValueKey [0xB9ED3E20]
SSDT 89A1BEC0 ZwFreeVirtualMemory
SSDT 899B4548 ZwImpersonateAnonymousToken
SSDT 89A44F48 ZwImpersonateThread
SSDT 89A38500 ZwMapViewOfSection
SSDT 899B2350 ZwOpenEvent
SSDT sptd.sys ZwOpenKey [0xB9ECE090]
SSDT 899DF6C0 ZwOpenProcessToken
SSDT 89A1A930 ZwOpenThreadToken
SSDT sptd.sys ZwQueryKey [0xB9ED3EF8]
SSDT 899C1D30 ZwQueryValueKey
SSDT 89A2B520 ZwResumeThread
SSDT 89A37C28 ZwSetContextThread
SSDT 89A46858 ZwSetInformationProcess
SSDT 89A3E718 ZwSetInformationThread
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xA8B9C580]
SSDT 899C1CF8 ZwSuspendProcess
SSDT 89A3DAC0 ZwSuspendThread
SSDT 899B25A8 ZwTerminateProcess
SSDT 899E0F90 ZwTerminateThread
SSDT 89A47880 ZwUnmapViewOfSection
SSDT 89A2E700 ZwWriteVirtualMemory

Attachments:

I suspect there is a malware or something of the sort that isn't letting me change my wallpaper through normal means.

I'm not sure you have a Malware issue but we can look.

[external image: Posted Image]


DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.



Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:


XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.




Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
After running combofix.txt, the problem appears to be fixed. I can change the desktop wallpaper normally. Thank you. I will wait for your all clear log and uninstalling combofix.

Here is my combofix.txt log.



ComboFix 10-04-13.02 - CFPP 04/14/2010 3:38.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1461 [GMT 3:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
—- Previous Run ——-
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\OfficeSAS.lnk
C:\restore

.
((((((((((((((((((((((((( Files Created from 2010-03-14 to 2010-04-14 )))))))))))))))))))))))))))))))
.

2010-04-14 00:29 . 2010-04-14 00:29 0 —-a-w- c:\windows\system32\cd.dat
2010-04-13 19:53 . 2010-04-13 19:53 ——– d—–w- c:\program files\Common Files\Skype
2010-04-12 11:02 . 2010-04-12 11:21 ——– d—–w- c:\documents and settings\CFPP\Application Data\Auslogics
2010-04-12 11:02 . 2010-04-12 11:20 ——– d—–w- c:\program files\Auslogics
2010-04-11 11:48 . 2010-04-11 11:48 ——– d—–w- c:\documents and settings\CFPP\Application Data\Malwarebytes
2010-04-11 11:47 . 2010-03-29 21:46 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-11 11:47 . 2010-04-11 11:47 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-04-11 11:47 . 2010-03-29 21:45 20824 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-04-11 11:47 . 2010-04-11 11:47 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-04-11 11:46 . 2010-04-11 11:46 ——– d—–w- c:\program files\ERUNT
2010-04-11 08:39 . 2010-04-11 08:39 208896 —-a-w- c:\documents and settings\CFPP\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u1\HTML\AutoMaintenance\Images.dll
2010-04-11 08:39 . 2010-04-11 08:39 698511 —-a-w- c:\documents and settings\CFPP\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u1\HTML\AutoMaintenance\AutoMaintenance.dll
2010-04-11 08:39 . 2010-04-11 08:39 750223 —-a-w- c:\documents and settings\All Users\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch2\HTML\AutoMaintenance\AutoMaintenance.dll
2010-04-11 08:39 . 2010-04-11 08:39 208896 —-a-w- c:\documents and settings\All Users\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch2\HTML\AutoMaintenance\Images.dll
2010-04-11 08:39 . 2010-04-11 08:39 698511 —-a-w- c:\documents and settings\All Users\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch1\HTML\AutoMaintenance\AutoMaintenance.dll
2010-04-11 08:39 . 2010-04-11 08:39 208896 —-a-w- c:\documents and settings\All Users\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch1\HTML\AutoMaintenance\Images.dll
2010-04-11 08:39 . 2010-04-11 08:39 ——– d–h–w- c:\documents and settings\CFPP\Application Data\GTek
2010-04-11 08:38 . 2010-04-11 08:39 ——– d—–w- c:\documents and settings\All Users\Application Data\Gtek
2010-04-11 08:38 . 2010-04-11 08:38 ——– d—–w- c:\program files\DellAutomatedPCTuneUp
2010-04-11 08:35 . 2010-04-11 08:35 ——– d—–w- c:\documents and settings\CFPP\Local Settings\Application Data\BVRP Software
2010-04-11 08:35 . 2010-04-11 08:36 ——– d—–w- c:\program files\NetWaiting
2010-04-11 08:34 . 2010-04-11 08:35 ——– d—–w- c:\program files\Digital Line Detect
2010-04-11 07:30 . 2010-04-11 07:30 ——– d—–w- c:\documents and settings\All Users\Application Data\TEMP
2010-04-11 07:30 . 2010-04-11 07:33 ——– d—–w- c:\program files\SpywareBlaster
2010-04-11 07:24 . 2010-04-11 07:24 ——– d—–w- c:\program files\Trend Micro
2010-04-09 22:54 . 2010-04-10 10:46 ——– d—–w- c:\documents and settings\CFPP\Local Settings\Application Data\Deployment
2010-04-08 19:42 . 2010-04-08 19:42 ——– d—–w- c:\program files\CCleaner
2010-04-08 10:39 . 2010-04-08 10:39 ——– d—–w- c:\documents and settings\CFPP\Application Data\JAM Software
2010-04-08 10:39 . 2010-04-08 10:39 ——– d—–w- c:\program files\JAM Software
2010-04-06 22:18 . 2010-04-06 22:18 ——– d—–w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2010-04-06 08:04 . 2010-04-13 23:54 ——– d—–w- c:\documents and settings\CFPP\Application Data\vlc
2010-04-05 21:48 . 2010-04-05 21:48 ——– d—–w- c:\documents and settings\CFPP\Application Data\dvdcss
2010-04-05 21:46 . 2010-04-05 21:46 ——– d—–w- c:\documents and settings\All Users\Application Data\CyberLink
2010-03-31 09:34 . 2010-03-31 09:34 ——– d—–w- c:\program files\Common Files\Java
2010-03-31 09:08 . 2010-03-31 09:08 503808 —-a-w- c:\documents and settings\CFPP\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6652cc86-n\msvcp71.dll
2010-03-31 09:08 . 2010-03-31 09:08 499712 —-a-w- c:\documents and settings\CFPP\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6652cc86-n\jmc.dll
2010-03-31 09:08 . 2010-03-31 09:08 348160 —-a-w- c:\documents and settings\CFPP\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6652cc86-n\msvcr71.dll
2010-03-31 09:08 . 2010-03-31 09:08 61440 —-a-w- c:\documents and settings\CFPP\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-6b45d82e-n\decora-sse.dll
2010-03-31 09:08 . 2010-03-31 09:08 12800 —-a-w- c:\documents and settings\CFPP\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-6b45d82e-n\decora-d3d.dll
2010-03-30 15:33 . 2010-03-30 16:10 ——– d—–w- c:\program files\Red Alert 2 Yuri's Revenge
2010-03-30 15:25 . 2010-03-30 15:25 ——– d-sh–w- c:\documents and settings\CFPP\Phone Browser
2010-03-30 13:41 . 2010-03-30 13:41 ——– d—–w- c:\documents and settings\CFPP\Local Settings\Application Data\WMTools Downloaded Files
2010-03-18 10:58 . 2010-03-18 10:58 ——– d—–w- c:\documents and settings\All Users\Application Data\Office Genuine Advantage
2010-03-18 10:58 . 2010-03-18 10:58 ——– d—–w- c:\documents and settings\CFPP\Application Data\Office Genuine Advantage
2010-03-15 05:29 . 2010-03-15 05:29 ——– d—–r- C:\assembly

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-04-14 00:41 . 2009-10-18 16:55 ——– d—–w- c:\program files\Symantec AntiVirus
2010-04-13 21:44 . 2009-11-02 06:15 ——– d—–w- c:\documents and settings\CFPP\Application Data\Skype
2010-04-13 19:53 . 2009-11-02 06:13 ——– d—–r- c:\program files\Skype
2010-04-13 19:43 . 2009-11-02 06:16 ——– d—–w- c:\documents and settings\CFPP\Application Data\skypePM
2010-04-13 11:41 . 2009-10-17 02:14 ——– d—–w- c:\documents and settings\CFPP\Application Data\uTorrent
2010-04-11 08:43 . 2009-10-18 19:23 ——– d—–w- c:\documents and settings\CFPP\Application Data\Yahoo!
2010-04-11 08:35 . 2009-03-04 16:04 ——– d–h–w- c:\program files\InstallShield Installation Information
2010-04-09 23:12 . 2009-03-04 16:06 ——– d—–w- c:\documents and settings\All Users\Application Data\Dell
2010-04-09 23:09 . 2009-03-24 13:53 ——– d—–w- c:\documents and settings\CFPP\Application Data\Dell
2010-04-07 11:51 . 2009-10-15 06:19 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-04-06 06:24 . 2009-03-24 13:52 90032 —-a-w- c:\documents and settings\CFPP\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-03-31 09:06 . 2009-03-04 16:03 ——– d—–w- c:\program files\Java
2010-03-22 05:53 . 2009-11-02 05:56 ——– d—–w- c:\documents and settings\All Users\Application Data\WinZip
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\ThinShims\rpnpshimwmp.dll
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\ThinShims\rpnpshimswf.dll
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\ThinShims\rpnpshimrp.dll
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\ThinShims\rpnpshimqt.dll
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext\Components\nprpffbrowserrecordext.dll
2010-03-14 13:17 . 2010-03-14 13:17 300616 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Common\rpmainbrowserrecordplugin.dll
2010-03-14 13:17 . 2010-03-14 13:17 329312 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
2010-03-14 13:17 . 2010-03-14 13:17 118784 —-a-w- c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchromebrowserrecordhelper.dll
2010-03-14 13:17 . 2009-11-16 19:17 ——– d—–w- c:\program files\Common Files\Real
2010-03-14 13:16 . 2009-11-16 19:17 ——– d—–w- c:\program files\Real
2010-03-14 13:15 . 2010-03-14 13:15 ——– d—–w- c:\program files\Common Files\xing shared
2010-03-14 13:14 . 2006-07-11 23:35 348160 —-a-w- c:\windows\system32\msvcr71.dll
2010-03-14 13:03 . 2009-10-17 02:15 ——– d—–w- c:\program files\uTorrent
2010-03-14 04:25 . 2010-01-06 07:35 ——– d—–w- c:\documents and settings\CFPP\Application Data\Download Manager
2010-03-09 01:28 . 2009-03-04 16:03 411368 —-a-w- c:\windows\system32\deploytk.dll
2010-02-26 03:09 . 2010-02-26 03:09 ——– d—–w- c:\documents and settings\NetworkService\Application Data\Yahoo!
2010-02-25 06:24 . 2008-04-25 16:16 916480 —-a-w- c:\windows\system32\wininet.dll
2010-02-24 20:49 . 2010-02-24 20:49 ——– d—–w- c:\documents and settings\CFPP\Application Data\SWiSH miniMax3
2010-02-24 20:35 . 2010-02-24 20:35 ——– d—–w- c:\program files\SWiSH miniMax3
2010-02-24 20:35 . 2010-02-24 20:35 ——– d—–w- c:\program files\LameACM
2010-02-24 20:35 . 2010-02-24 20:35 ——– d—–w- c:\program files\Common Files\SWiSHzone.com
2010-02-24 14:37 . 2009-12-22 04:12 ——– d—–w- c:\program files\Common Files\Nokia
2010-02-24 14:34 . 2010-02-24 14:34 ——– d—–w- c:\program files\PC Connectivity Solution
2010-01-15 23:39 . 2009-03-04 16:06 75096 —-a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}]
2009-11-04 02:12 556432 —-a-w- c:\progra~1\MI1933~1\Office14\URLREDIR.DLL

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2009-06-04 23:04 1144712 —-a-w- c:\program files\Ask.com\GenericAskToolbar.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}]
2010-01-03 20:12 218160 —-a-w- c:\program files\Hotspot Shield\hssie\HssIE.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2009-06-04 1144712]

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"ModemOnHold"="c:\program files\NetWaiting\netWaiting.exe" [2007-05-10 26144]
"DellAutomatedPCTuneUp"="c:\program files\DellAutomatedPCTuneUp\PTAgnt.exe" [2007-10-11 465136]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-02-21 159744]
"RTHDCPL"="RTHDCPL.EXE" [2008-02-21 16855552]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-09-21 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-09-21 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-09-21 137752]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-12-18 2289664]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2008-02-22 1245184]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-05-29 52840]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2007-10-08 125368]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-11-12 141600]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2009-09-27 83312]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2010-03-14 202256]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2010-4-11 50688]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-27 123904]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^NETGEAR WG111v2 Smart Wizard.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\NETGEAR WG111v2 Smart Wizard.lnk
backup=c:\windows\pss\NETGEAR WG111v2 Smart Wizard.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WDDMStatus.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\WDDMStatus.lnk
backup=c:\windows\pss\WDDMStatus.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WDSmartWare.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\WDSmartWare.lnk
backup=c:\windows\pss\WDSmartWare.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^CFPP^Start Menu^Programs^Startup^Microsoft SharePoint Workspace.lnk]
path=c:\documents and settings\CFPP\Start Menu\Programs\Startup\Microsoft SharePoint Workspace.lnk
backup=c:\windows\pss\Microsoft SharePoint Workspace.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NokiaMServer]
c:\program files\Common Files\Nokia\MPlatform\NokiaMServer [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2009-12-22 06:57 35760 —-a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeCS4ServiceManager]
2008-08-14 12:58 611712 —-a-w- c:\program files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DAEMON Tools]
2006-11-12 10:48 157592 —-a-w- c:\program files\DAEMON Tools\daemon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
2008-08-13 21:04 206064 —-a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
2008-10-25 16:44 31072 —-a-w- c:\program files\Microsoft Office\Office12\GrooveMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Messenger (Yahoo!)]
2009-11-10 20:39 5244216 —-a-w- c:\progra~1\Yahoo!\MESSEN~1\YahooMessenger.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NokiaMusic FastStart]
2009-11-06 21:00 2090272 —-a-w- c:\program files\Nokia\Ovi Player\NokiaOviPlayer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NokiaOviSuite2]
2010-02-05 18:45 385856 —-a-w- c:\program files\Nokia\Nokia Ovi Suite\NokiaOviSuite.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OfficeSyncProcess]
2009-11-04 03:06 649072 —-a-w- c:\program files\Microsoft Office\Office14\MSOSYNC.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Common Files\\Nokia\\Service Layer\\A\\nsl_host_process.exe"=
"c:\\Program Files\\Nokia\\Nokia Software Updater\\nsu_ui_client.exe"=
"c:\\Program Files\\Microsoft Office\\Office14\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office14\\ONENOTE.EXE"=
"c:\\Program Files\\SopCast\\adv\\SopAdver.exe"=
"c:\\Program Files\\SopCast\\SopCast.exe"=
"c:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr.exe"=
"c:\\Program Files\\Common Files\\Adobe\\CS4ServiceManager\\CS4ServiceManager.exe"=
"c:\\Program Files\\Nokia\\Nokia Ovi Suite\\NokiaOviSuite.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5353:TCP"= 5353:TCP:Adobe CSI CS4
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R2 HssWd;Hotspot Shield Monitoring Service;c:\program files\Hotspot Shield\bin\hsswd.exe [1/9/2010 2:42 AM 285744]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe [11/5/2009 4:44 PM 110592]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe [6/16/2009 4:58 PM 20480]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [10/18/2009 8:43 PM 102448]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [3/4/2009 8:51 PM 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [3/4/2009 8:51 PM 43608]
S0 sptd;sptd;c:\windows\system32\drivers\sptd.sys [10/15/2009 9:16 AM 646392]
S3 EraserUtilDrvI3;EraserUtilDrvI3;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI3.sys –> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI3.sys [?]
S3 EraserUtilDrvI9;EraserUtilDrvI9;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI9.sys –> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI9.sys [?]
S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\DRIVERS\ivusb.sys –> c:\windows\system32\DRIVERS\ivusb.sys [?]
S3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [9/26/2009 12:28 PM 4639136]
S3 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [10/8/2007 3:48 AM 116664]
S3 USA19H;USA19H;c:\windows\system32\drivers\USA19H2k.sys [3/24/2009 4:57 PM 704000]
S3 USA19H2KP;Keyspan USB Serial Port Driver;c:\windows\system32\drivers\USA19H2kp.sys [3/24/2009 4:57 PM 24192]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [1/14/2010 10:17 AM 11520]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
vvdsvc REG_MULTI_SZ vvdsvc
.
Contents of the 'Scheduled Tasks' folder

2010-04-08 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

2010-04-14 c:\windows\Tasks\OGALogon.job
- c:\windows\system32\OGAEXEC.exe [2009-08-03 12:07]

2010-04-14 c:\windows\Tasks\RealUpgradeLogonTaskS-1-5-21-1864842960-2535441436-2726737383-1005.job
- c:\program files\Real\RealUpgrade\realupgrade.exe [2010-02-25 02:09]

2010-04-11 c:\windows\Tasks\RealUpgradeScheduledTaskS-1-5-21-1864842960-2535441436-2726737383-1005.job
- c:\program files\Real\RealUpgrade\realupgrade.exe [2010-02-25 02:09]

2010-04-14 c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
- c:\program files\Ask.com\UpdateTask.exe [2009-06-04 23:04]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = local 127.0.0.1
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - /105
IE: {{898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-Nokia FastStart - c:\program files\Nokia\Nokia Music\NokiaMusic.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-04-14 03:44
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(1080)
c:\program files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll
c:\windows\System32\BCMLogon.dll
.
Completion time: 2010-04-14 03:47:49
ComboFix-quarantined-files.txt 2010-04-14 00:47

Pre-Run: 88,312,995,840 bytes free
Post-Run: 88,268,320,768 bytes free

- - End Of File - - D42AFD6417F3BBAE0B677ACB9856F05F
1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
Ask.com

After the above:

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

If you used DeFogger
You must remember to re-enable your Emulation drivers once we are finished, double click DeFogger to run the tool.

  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

Your Emulation drivers are now re-enabled.


To be on the safe side, I would also change all my passwords.



Here's my usual all clean post

Log looks good :D


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
    5. Change the Download signed ActiveX controls to Prompt
    6. Change the Download unsigned ActiveX controls to Disable
    7. Change the Initialize and script ActiveX controls not marked as safe to Disable
    8. Change the Installation of desktop items to Prompt
    9. Change the Launching programs and files in an IFRAME to Prompt
    10. Change the Navigate sub-frames across different domains to Prompt
    11. When all these settings have been made, click on the OK button.
    12. If it prompts you as to whether or not you want to save the settings, press the Yes button.

  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:

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