This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Closed] Random search windows

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Hey all,

I'm doing this from my in-laws computer, and from what I've been told, there are random search windows that are popping up, and the speed of the computer is extremely slow.

If you would please, take a look at the logs, and do what you do best.

Thank you very much for the assistance.

DDS:

DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 12:06:32.12 on Sat 03/27/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.150 [GMT -7:00]

AV: AVG Internet Security *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *enabled* {8decf618-9569-4340-b34a-d78d28969b66}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\imapi.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Cobra\Cobra GPS Updater\Cobra GPS Updater.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Bev\Local Settings\Temporary Internet Files\Content.IE5\60KG8T7T\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
uDefault_Page_URL = hxxp://www.dell4me.com/myway
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: : {4d25f921-b9fe-4682-bf72-8ab8210d6d75} - c:\program files\mywaysa\srchasde\deSrcAs.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\deans\local settings\application data\cyberdefender\cdmyidd.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\deans\local settings\application data\cyberdefender\cdmyidd.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10a.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [mmtask] "c:\program files\musicmatch\musicmatch jukebox\mmtask.exe"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [AVGIDS] "c:\program files\avg\avg8\identityprotection\agent\bin\AVGIDSUI.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1239497647750
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-4-25 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-25 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-5-23 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-25 108552]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-25 297752]
R2 avgfws8;AVG8 Firewall;c:\progra~1\avg\avg8\avgfws8.exe [2009-4-25 1370488]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2009-4-25 29208]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-5 135664]
S2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2009-9-29 13088]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2009-4-25 29208]
S3 Cobra_GPS;%Cobra_GPS.SvcDesc%;c:\windows\system32\drivers\Cobra_GPS.sys [2005-7-4 15305]
S3 VisorUsb;Handspring USB;c:\windows\system32\drivers\VisorUsb.sys [2005-10-30 19968]

=============== Created Last 30 ================

2010-03-27 11:42 –d—– c:\docume~1\bev\applic~1\AVG8
2010-03-25 08:51 230,808 a—-r– c:\windows\cpnprt2.cid
2010-03-25 08:51 230,808 ——– c:\windows\system32\cpnprt2.cid
2010-03-25 08:43 –d—– c:\windows\Cache
2010-03-25 08:43 –d—– c:\program files\Coupons
2010-03-12 07:08 3,244 a——- c:\windows\system32\wbem\Outlook_01cac1ed8f990ca4.mof
2010-03-09 20:05 3,558,912 ——– c:\windows\system32\dllcache\moviemk.exe

==================== Find3M ====================

2010-03-26 15:39 0 a——- c:\windows\system32\drivers\lvuvc.hs
2010-03-26 15:39 0 a——- c:\windows\system32\drivers\logiflt.iad
2009-12-31 09:50 353,792 ——– c:\windows\system32\dllcache\srv.sys
2009-12-31 08:33 70,656 ——– c:\windows\system32\dllcache\ie4uinit.exe
2009-12-31 08:33 13,824 ——– c:\windows\system32\dllcache\ieudinit.exe
2005-11-02 10:31 518 a——- c:\program files\Shortcut to Jasc Software Inc.lnk
2002-09-11 07:26 63,730 a——- c:\program files\viewsonicinstruct_xp.pdf
2008-08-30 10:38 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008083020080831\index.dat

============= FINISH: 12:08:07.71 ===============


GMER:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-03-27 15:52:18
Windows 5.1.2600 Service Pack 3
Running: tg0ninxz.exe; Driver: C:\DOCUME~1\Bev\LOCALS~1\Temp\pxtdapob.sys


—- Devices - GMER 1.0.15 —-

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Cdfs \Cdfs ED44A400

—- Registry - GMER 1.0.15 —-

Reg HKLM\SOFTWARE\Classes\CLSID\{31E3FC97-DFA6-BD2D-E982-A7B9DBD87050}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}
Reg HKLM\SOFTWARE\Classes\CLSID\{31E3FC97-DFA6-BD2D-E982-A7B9DBD87050}\InprocServer32@ C:\Program Files\Common Files\Intuit\QuickBooks\QBCtrUnbillTimeCost.dll
Reg HKLM\SOFTWARE\Classes\CLSID\{31E3FC97-DFA6-BD2D-E982-A7B9DBD87050}\ProgID@ QBCtrUnbillTimeCost10.TimerClass
Reg HKLM\SOFTWARE\Classes\CLSID\{31E3FC97-DFA6-BD2D-E982-A7B9DBD87050}\TypeLib@ {BEBA26F4-7E1C-498E-AE17-2F6D43A3F0EA}
Reg HKLM\SOFTWARE\Classes\CLSID\{31E3FC97-DFA6-BD2D-E982-A7B9DBD87050}\VERSION@ 1.0
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\AuxUserType\2
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\AuxUserType\2@ Video Clip
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\DefaultSet
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\DefaultSet@ AVIFile
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\0
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\0@ Embed Source,1,8,1
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\1
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\1@ 3,1,32,1
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\2
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DataFormats\GetSet\2@ 8,1,1,1
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\DefaultIcon@ mplay32.exe,3
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4}
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4}@
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4}
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4}@
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\InprocHandler32@ ole32.dll
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\Insertable@
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\LocalServer@ mplay32.exe /avi
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\LocalServer32@ mplay32.exe /avi
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\MiscStatus@ 0
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\PersistentHandler@ {098f2470-bae0-11cd-b579-08002b30bfeb}
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\ProgID@ AVIFile
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\0
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\0@ &Play,0,3
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\1
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\1@ &Edit,0,2
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\2
Reg HKLM\SOFTWARE\Classes\CLSID\{77F8D6E9-F0A7-8D50-B905-CAC75B2E221B}\verb\2@ &Open,0,2

—- EOF - GMER 1.0.15 —-

Attachments:

[external image: Posted Image]


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste". .

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI