[Resolved] VX2.Look2Me

Questions:

Are you doing anything in particular when Windows Explorer is freezing? Are you still experiencing the issue of Internet Explorer freezing up on you?



NEXT:




Running OTS Fix
Start OTS Copy/Paste the information inside the codebox below into the panel where it says "Paste fix here" and then click the Run Fix button.

[Kill All Processes]
[Unregister Dlls]
[Win32 Services - Safe List]
YN -> (CLTNetCnService) Symantec Lic NetConnect service [Auto | Stopped] -> 
[Registry - Safe List]
< Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-1713085100-2583350799-4195904723-1003\] > -> HKEY_USERS\S-1-5-21-1713085100-2583350799-4195904723-1003\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\"{472734EA-242A-422B-ADF8-83D1E48CC825}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Downloaded Program Files > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\
YN -> {E2883E8F-472F-4FB0-9522-AC9BF37916A7} [HKLM] -> http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab [Reg Error: Key error.]
[Reboot]

The fix should only take a very short time. When the fix is completed a message box will popup either telling you that it is finished, or that a reboot is needed to complete the fix. If the fix is complete, click the Ok button and Notepad will open with a log of actions taken during the fix. Post that log back here in your next reply.

If a reboot is required, click the "Yes" button to reboot the machine. After the reboot, OTS will finish moving any files that could not be moved during the fix and NotePad will open with the final results at that time. Post that log back here in your next reply.



NEXT:




Java Outdated
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  
• Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 18. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
• Click the "Download" button to the right.
• Select the Windows platform from the drop-down menu.
• Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.

• Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and AppletsTrace and Log Files
• Click OK on Delete Temporary Files Window
  
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Window
• Click OK to leave the Java Control Panel.

NEXT:



Update FireFox
While in Firefox go to the Help menu.
Locate Check for Updates.
Allow Firefox to install the latest update. Which is 3.6



NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. An answer to the questions that I asked you above.
3. The log that was produced after running the OTS fix.
4. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.

1. N/A. 2. Nothing in particular when Windows Explorer stops working. It only takes about 10 seconds to restart it. I'll just be trying to access the start menu, or right clicking something, and it'll take a long time "thinking" and if I click on it again it'll give me an error message that it's stopped responding. Internet Explorer doesn't crash too often, it happens maybe once a day. It'll just restart the program. 3. All Processes Killed [Win32 Services - Safe List] Service CLTNetCnService stopped successfully! [Registry - Safe List] Registry value HKEY_USERS\S-1-5-21-1713085100-2583350799-4195904723-1003\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{472734EA-242A-422B-ADF8-83D1E48CC825} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422B-ADF8-83D1E48CC825}\ not found. Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7} C:\Windows\Downloaded Program Files\gp.inf not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found. < End of fix log > OTS by OldTimer - Version 3.1.26.0 fix logfile created on 03142010_160741 4. Same!

Not a Malware Issues

At this stage your machine looks to be clean of malware, so the problems you are experiencing are not likely to be malware related. I think the best and fastest solution for you is to post on a PC troubleshooting forum like the Microsoft Windows forum. They specialize in handling problems like this so you are certain to get expert assistance and a speedy resolution is very likely. You will want to make sure that you include a link to this thread here so that they can see what we have done.



We still have some work to complete before I have you post Windows forum.



NEXT:



Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy

• Go to Start > Control Panel > Add/Remove Programs
• Remove ALL instances of Adobe Reader
• Re-boot your computer as required.
• Once ALL versions of Adobe Reader have been uninstalled, visit: <> and download the latest version of Adobe Reader

Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.



NEXT:



OTS Clean-Up

• Make sure you have an Internet Connection.
• Double-click OTS.exe to run it. (Vista users, please right click on OTS.exe and select "Run as an Administrator")
• Click on the CleanUp! button
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTS to reach the Internet, please allow the application to do so.
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You should be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

NEXT:



Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which may be infected anyway).

To turn off Windows Vista System Restore:

1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
9. When you have finished, restart the computer and follow the instructions in the next section to turn on System Restore.


To turn on Windows Vista System Restore:

1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Place a checkmark in the box for any drive you wish to enable System Restore on
7. Click OK



NEXT:


Please visit the Microsoft Windows Update site using Internet Explorer. This will check to make sure that you have all of the latest security updates available for your computer. If any updates are found make sure you install them so that your system is patched.



NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===

Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them then consider a password keeper, to keep all your passwords safe.
  
• Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
• SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  
• SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
• MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox and IE
• Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
  secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
  blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
  
  • If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
    
    • NoScript - for blocking ads and other potential website attacks
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security–What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.


I'm sorry that I could not be of more help to you, and I wish you the best of luck with solving your computer problems. If you have any questions or require any other assistance please let me know.


Please respond one last time so we can consider the thread resolved and close it, thank-you.

Thank you so very much for your help, SweetTech! I really appreciate it.

You are more than welcome. Best of Luck. SweetTech.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.