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Spyware / Malware / Virus Removal

[Resolved] Fakeantivirus protector virus? WRL3531

17 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi

You can attach the OTL.txt

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Hi Sweethlm5,

These logs look good. We'll do one more just to check.


*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.



Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions.
  • You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Change the Files of type to Text file (.txt)
  • Set the Save In to Desktop
  • click the Save button.
  • Please post this log in your next reply.
Here are the results for the Kaspersky Log. Looks like everything is ok. Thanks ——————————————————————————– KASPERSKY ONLINE SCANNER 7.0: scan report Monday, March 8, 2010 Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Monday, March 08, 2010 13:03:34 Records in database: 3738427 ——————————————————————————– Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: A:\ C:\ D:\ E:\ Scan statistics: Objects scanned: 75283 Threats found: 0 Infected objects found: 0 Suspicious objects found: 0 Scan duration: 02:19:56 No threats found. Scanned area is clean. Selected area has been scanned.
Hi sweetiehlm5,

Looks good.

If no other problems, we can clean up our tools.

From your desktop, please delete, if present
  • any notepads/logs that we created

Next


Open OTL then click the Clean Up button. You may get prompted by your firewall that OTL wants to contact the internet - allow this. A cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will do some clean up tasks and delete some of the tools you have downloaded plus itself.


I suggest you keep MBAM. Keep MBAM updated and use it regularly.


* Create a new restore point

You must be logged on to an administrator account
  • Go to Start - All Programs - Accessories - System Tools - System Restore.
  • Click Create a restore point, and then click Next.
  • In the text box labeled Restore Point Description, type a name for this restore point
  • click create
* Remove old restore points

  • Go to Start - All Programs - Accessories - system tools.
  • Launch the Disk Cleanup tool and let it run.
  • When it finishes a box with tabs will appear, select the more options tab.
  • On this tab you will find a section for System Restore.
  • If you press the Clean Up button for that section, Windows will delete all restore points except for the most recent one.

Updates and upgrades

You have an older version of Adobe Reader. You can download the current version HERE

You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

Visit their support forum
Foxit Forum

In either case you should uninstall Adobe Reader 8.2.1 first. Be sure to move any PDF documents to another folder first though.


Some Recommendations and prevention tips

Basic security consists of 1 antivirus program, 1 resident antispyware program, 1 on demand antispyware program and a firewall.

For resident antispyware I suggest either

Windows Defender
OR
Winpatrol


You should also use Spyware Blaster to help immunize your computer.

- SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.

OR

A guide to understanding and using the hosts file.

Learn how your Hosts file can protect you and how you can protect it.
Besides the Hosts file information, there are links to a very good updated hosts file, a host file manager. and some programs that can protect your hosts file.
HOSTS

Please read the info on disabling the DNS Client before installing a custom hosts file.


-Secure your Internet Explorer

From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.


- Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis


- Ensure that Automatic Update is turned on so you get all the latest patches.
Click start, control panel, click Security Center.


- Keep your antivirus program updated, as well as any other security programs you have.


-More tips and programs can be found HERE

- You may also want to read this article By Tony Klein
http://www.freedomlist.com/forum/viewtopic.php?t=22879

Take care :adios:

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