What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] Browser Hijack

17 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 12:32:31.39 on Sat 03/06/2010 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.389 [GMT -6:00] AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} ============== Running Processes =============== C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe c:\Program Files\Microsoft Security Essentials\MsMpEng.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\stsystra.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Microsoft Security Essentials\msseces.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Skype\Phone\Skype.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\OpenOffice.org 3\program\soffice.exe C:\Program Files\OpenOffice.org 3\program\soffice.bin C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Skype\Plugin Manager\skypePM.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\Documents and Settings\Shaughnessy\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://m.www.yahoo.com/ uInternet Settings,ProxyOverride = *.local BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [Skype] "c:\program files\skype\\phone\Skype.exe" /nosplash /minimized uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [ehTray] c:\windows\ehome\ehtray.exe mRun: [SigmatelSysTrayApp] stsystra.exe mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe" mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey StartupFolder: c:\docume~1\shaugh~1\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE StartupFolder: c:\docume~1\shaugh~1\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\shaugh~1\applic~1\mozilla\firefox\profiles\a1h6040u.default\ FF - plugin: c:\documents and settings\shaughnessy\local settings\application data\yahoo!\browserplus\2.4.21\plugins\npybrowserplus_2.4.21.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} —- FIREFOX POLICIES —- c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false); c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200); c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true); c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true); c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true); c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess"); c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120); c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3); c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true); c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1); c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1); c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true); c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0); c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072); c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true); c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35"); c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json"); ============= SERVICES / DRIVERS =============== R3 SMCWGU(SMC);SMCWUSB-G 802.11g Wireless USB 2.0 Adapter(SMC);c:\windows\system32\drivers\SMCWGU.sys [2009-7-12 408064] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-9-20 133104] S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-8-23 38224] =============== Created Last 30 ================ 2010-02-26 12:43 181,632 ——– c:\windows\system32\MpSigStub.exe 2010-02-26 12:37 –d—– c:\program files\Microsoft Security Essentials 2010-02-26 12:26 –d—– C:\6a4456d644f2d8847fa1af ==================== Find3M ==================== 2010-01-07 16:07 38,224 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2010-01-07 16:07 19,160 a——- c:\windows\system32\drivers\mbam.sys 2010-01-06 18:15 97,970 a——- c:\windows\Publix Preschool Pals Uninstaller.exe 2009-12-21 13:14 916,480 ——– c:\windows\system32\wininet.dll 2009-12-17 17:14 411,368 a——- c:\windows\system32\deploytk.dll 2009-12-16 12:43 343,040 a——- c:\windows\system32\mspaint.exe 2009-12-14 01:08 33,280 a——- c:\windows\system32\csrsrv.dll 2009-12-08 13:26 2,145,280 ——– c:\windows\system32\ntoskrnl.exe 2009-12-08 12:43 2,023,936 ——– c:\windows\system32\ntkrnlpa.exe 2009-08-23 17:57 245,760 a–sh— c:\windows\system32\config\systemprofile\ietldcache\index.dat 2009-08-23 17:57 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009082320090824\index.dat ============= FINISH: 12:33:13.74 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-06-26.01) Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 7/12/2009 3:52:03 PM System Uptime: 3/4/2010 3:45:09 PM (45 hours ago) Motherboard: Dell Inc. | | 0FJ030 Processor: Intel® Pentium® D CPU 2.80GHz | Microprocessor | 2793/800mhz ==== Disk Partitions ========================= A: is Removable C: is FIXED (NTFS) - 228 GiB total, 209.817 GiB free. D: is CDROM () ==== Disabled Device Manager Items ============= Class GUID: TI Technologies Inc. Description: RADEON X300 SE 128MB HyperMemory Secondary Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_06031002&REV_00\4&1A646D2D&0&0108 Manufacturer: ATI Technologies Inc. Name: RADEON X300 SE 128MB HyperMemory Secondary PNP Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_06031002&REV_00\4&1A646D2D&0&0108 Service: ati2mtag Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318} Description: Ethernet Controller Device ID: PCI\VEN_8086&DEV_109A&SUBSYS_01D11028&REV_01\4&22443A69&0&00E5 Manufacturer: Name: Ethernet Controller PNP Device ID: PCI\VEN_8086&DEV_109A&SUBSYS_01D11028&REV_01\4&22443A69&0&00E5 Service: Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318} Description: PCI Simple Communications Controller Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&5855BE9&0&28F0 Manufacturer: Name: PCI Simple Communications Controller PNP Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&5855BE9&0&28F0 Service: ==== System Restore Points =================== RP188: 12/6/2009 12:59:57 PM - System Checkpoint RP189: 12/7/2009 1:37:03 PM - System Checkpoint RP190: 12/8/2009 7:53:06 PM - System Checkpoint RP191: 12/9/2009 9:13:39 AM - Avg8 Update RP192: 12/10/2009 7:43:27 AM - Software Distribution Service 3.0 RP193: 12/11/2009 8:02:52 AM - System Checkpoint RP194: 12/12/2009 10:51:32 AM - System Checkpoint RP195: 12/13/2009 9:55:15 AM - Avg8 Update RP196: 12/13/2009 9:56:10 AM - Avg8 Update RP197: 12/14/2009 10:19:06 AM - System Checkpoint RP198: 12/15/2009 11:25:09 AM - System Checkpoint RP199: 12/16/2009 2:57:50 PM - Installed OpenOffice.org 3.1 RP200: 12/17/2009 3:15:46 PM - System Checkpoint RP201: 12/18/2009 4:22:34 PM - System Checkpoint RP202: 12/19/2009 5:36:42 PM - System Checkpoint RP203: 12/20/2009 3:00:19 AM - Software Distribution Service 3.0 RP204: 12/21/2009 5:04:24 AM - System Checkpoint RP205: 12/21/2009 9:50:49 AM - Avg8 Update RP206: 12/22/2009 10:41:42 AM - System Checkpoint RP207: 12/23/2009 6:05:42 PM - System Checkpoint RP208: 12/24/2009 6:52:24 PM - System Checkpoint RP209: 12/25/2009 8:52:24 PM - System Checkpoint RP210: 12/26/2009 6:22:11 PM - Removed AVG Free 8.5 RP211: 12/26/2009 6:45:20 PM - Removed AVG Free 8.5 RP212: 12/27/2009 3:02:43 PM - OTL Restore Point RP213: 12/27/2009 8:17:02 PM - Installed WOT for Internet Explorer RP214: 12/28/2009 8:07:33 AM - Avg8 Update RP215: 12/29/2009 12:02:18 PM - System Checkpoint RP216: 12/30/2009 12:41:52 PM - System Checkpoint RP217: 12/31/2009 1:02:46 PM - System Checkpoint RP218: 1/2/2010 10:38:57 AM - System Checkpoint RP219: 1/3/2010 12:41:00 PM - System Checkpoint RP220: 1/4/2010 8:41:53 AM - Avg8 Update RP221: 1/5/2010 12:26:07 PM - System Checkpoint RP222: 1/6/2010 2:33:49 PM - System Checkpoint RP223: 1/7/2010 2:34:51 PM - System Checkpoint RP224: 1/8/2010 3:01:22 PM - System Checkpoint RP225: 1/9/2010 3:46:34 PM - System Checkpoint RP226: 1/11/2010 5:51:35 AM - System Checkpoint RP227: 1/12/2010 8:19:06 AM - System Checkpoint RP228: 1/13/2010 3:00:14 AM - Software Distribution Service 3.0 RP229: 1/14/2010 1:56:30 PM - System Checkpoint RP230: 1/15/2010 3:17:28 PM - System Checkpoint RP231: 1/17/2010 8:52:42 AM - System Checkpoint RP232: 1/18/2010 9:19:34 AM - System Checkpoint RP233: 1/19/2010 10:42:06 AM - System Checkpoint RP234: 1/20/2010 3:00:14 AM - Software Distribution Service 3.0 RP235: 1/21/2010 3:01:57 AM - System Checkpoint RP236: 1/22/2010 3:00:16 AM - Software Distribution Service 3.0 RP237: 1/23/2010 3:21:39 AM - System Checkpoint RP238: 1/24/2010 3:45:42 AM - System Checkpoint RP239: 1/25/2010 4:33:42 AM - System Checkpoint RP240: 1/26/2010 5:45:43 AM - System Checkpoint RP241: 1/27/2010 6:33:43 AM - System Checkpoint RP242: 1/28/2010 11:36:08 AM - System Checkpoint RP243: 1/29/2010 1:12:43 PM - System Checkpoint RP244: 1/30/2010 1:15:53 PM - System Checkpoint RP245: 2/2/2010 9:33:52 AM - Avg8 Update RP246: 2/3/2010 10:49:53 AM - System Checkpoint RP247: 2/4/2010 12:23:21 PM - System Checkpoint RP248: 2/5/2010 2:26:17 PM - System Checkpoint RP249: 2/6/2010 2:35:44 PM - System Checkpoint RP250: 2/7/2010 4:02:49 PM - System Checkpoint RP251: 2/8/2010 4:51:22 PM - System Checkpoint RP252: 2/9/2010 5:03:20 PM - System Checkpoint RP253: 2/10/2010 3:00:15 AM - Software Distribution Service 3.0 RP254: 2/11/2010 3:24:46 AM - System Checkpoint RP255: 2/12/2010 3:48:47 AM - System Checkpoint RP256: 2/13/2010 6:26:31 AM - System Checkpoint RP257: 2/14/2010 7:36:48 AM - System Checkpoint RP258: 2/15/2010 8:24:50 AM - System Checkpoint RP259: 2/16/2010 10:52:51 AM - System Checkpoint RP260: 2/17/2010 8:14:57 PM - System Checkpoint RP261: 2/18/2010 8:24:18 PM - System Checkpoint RP262: 2/19/2010 9:24:17 PM - System Checkpoint RP263: 2/20/2010 9:25:35 PM - System Checkpoint RP264: 2/21/2010 10:35:34 PM - System Checkpoint RP265: 2/22/2010 11:00:19 PM - System Checkpoint RP266: 2/23/2010 11:59:36 PM - System Checkpoint RP267: 2/24/2010 3:00:18 AM - Software Distribution Service 3.0 RP268: 2/24/2010 8:43:20 PM - Installed Java™ 6 Update 18 RP269: 2/25/2010 9:30:47 PM - System Checkpoint RP270: 2/26/2010 12:31:45 PM - Removed AVG Free 8.5 RP271: 2/26/2010 12:33:22 PM - Installed AVG Free 8.5 RP272: 2/26/2010 12:43:45 PM - Software Distribution Service 3.0 RP273: 2/27/2010 12:43:29 PM - Software Distribution Service 3.0 RP274: 2/28/2010 1:41:17 AM - Software Distribution Service 3.0 RP275: 2/28/2010 12:43:29 PM - Software Distribution Service 3.0 RP276: 3/1/2010 12:43:24 PM - Software Distribution Service 3.0 RP277: 3/2/2010 12:43:27 PM - Software Distribution Service 3.0 RP278: 3/3/2010 12:43:25 PM - Software Distribution Service 3.0 RP279: 3/4/2010 12:43:43 PM - System Checkpoint RP280: 3/4/2010 3:56:40 PM - Software Distribution Service 3.0 RP281: 3/5/2010 3:51:39 PM - Software Distribution Service 3.0 ==== Installed Programs ====================== Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.3 Apple Application Support Apple Mobile Device Support Apple Software Update ATI - Software Uninstall Utility ATI Control Panel ATI Display Driver AVS Update Manager 1.0 AVS Video Converter 6 AVS4YOU Software Navigator 1.3 Bonjour Citrix Presentation Server Client Compatibility Pack for the 2007 Office system EPSON Printer Software ERUNT 1.1j Google Chrome Google Earth Google Toolbar for Internet Explorer Google Update Helper High Definition Audio Driver Package - KB835221 HijackThis 2.0.2 Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) iTunes Java Auto Updater Java™ 6 Update 18 KeePass Password Safe 1.17 Malwarebytes' Anti-Malware Microsoft .NET Framework 1.0 Hotfix (KB953295) Microsoft Antimalware Microsoft Application Error Reporting Microsoft Office Excel Viewer 2003 Microsoft Office Word Viewer 2003 Microsoft Security Essentials Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable MobileMe Control Panel Mozilla Firefox (3.5.2) OpenOffice.org 3.1 Publix Preschool Pals QuickTime Safari Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972260) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978706) SigmaTel Audio Skype web features Skype™ 4.1 Update for Windows Internet Explorer 8 (KB972636) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) WebFldrs XP Windows Internet Explorer 8 Windows XP Media Center Edition 2005 KB973768 Windows XP Service Pack 3 WOT for Internet Explorer Yahoo! BrowserPlus ==== End Of File ===========================
Post #2
Hi,

Please run the following program, please advise in detail the symptoms that you are experiencing:


Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.


    [external image: Posted Image]
    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #4
Try running it in safe mode and uncheck the box beside "files" as well. Make sure all other programs are closed and your security programs are disabled.
Post #5
So the prob is whenever we search on google, the webpage we click on is redirected to an ad page…file too big so I attached it in a zipped folder
Post #6
Hi,

Please do the following:

Go to Start > Run > type in Cmd > OK

a command window will open

copy/paste the following text inside the quote box into the command window:

net user HelpAssistant>%temp%\temp0
start notepad %temp%\temp0
exit
cls



a Notepad will pop open


please post the contents of the notepad in your next reply
Post #7
User name HelpAssistant Full Name Remote Desktop Help Assistant Account Comment Account for Providing Remote Assistance User's comment Country code 000 (System Default) Account active No Account expires Never Password last set 7/12/2009 2:46 PM Password expires Never Password changeable 7/12/2009 2:46 PM Password required Yes User may change password No Workstations allowed All Logon script User profile Home directory Last logon Never Logon hours allowed All Local Group Memberships Global Group memberships *None The command completed successfully.
Post #8
Hi,

Please do the following:


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Post #9
ComboFix 10-03-07.02 - Shaughnessy 03/07/2010 15:36:55.4.2 - x86 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.464 [GMT -6:00] Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} . ((((((((((((((((((((((((( Files Created from 2010-02-07 to 2010-03-07 ))))))))))))))))))))))))))))))) . 2010-02-26 18:43 . 2010-02-24 15:16 181632 ——w- c:\windows\system32\MpSigStub.exe 2010-02-26 18:37 . 2010-02-26 18:37 ——– d—–w- c:\program files\Microsoft Security Essentials 2010-02-26 18:26 . 2010-02-26 18:33 ——– d—–w- C:\6a4456d644f2d8847fa1af 2010-02-25 02:44 . 2010-02-25 02:44 ——– d—–w- c:\program files\Common Files\Java 2010-02-25 02:44 . 2010-02-25 02:44 503808 —-a-w- c:\documents and settings\Shaughnessy\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67106650-n\msvcp71.dll 2010-02-25 02:44 . 2010-02-25 02:44 499712 —-a-w- c:\documents and settings\Shaughnessy\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67106650-n\jmc.dll 2010-02-25 02:44 . 2010-02-25 02:44 348160 —-a-w- c:\documents and settings\Shaughnessy\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67106650-n\msvcr71.dll 2010-02-25 02:44 . 2010-02-25 02:44 61440 —-a-w- c:\documents and settings\Shaughnessy\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-6235ba4d-n\decora-sse.dll 2010-02-25 02:44 . 2010-02-25 02:44 12800 —-a-w- c:\documents and settings\Shaughnessy\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-6235ba4d-n\decora-d3d.dll . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2010-03-07 21:19 . 2009-09-05 15:24 ——– d—–w- c:\documents and settings\Shaughnessy\Application Data\Skype 2010-03-07 16:02 . 2009-09-05 15:27 ——– d—–w- c:\documents and settings\Shaughnessy\Application Data\skypePM 2010-02-26 18:38 . 2009-07-12 21:27 21944 —-a-w- c:\documents and settings\Shaughnessy\Local Settings\Application Data\GDIPFONTCACHEV1.DAT 2010-02-26 18:32 . 2009-07-12 21:24 ——– d—–w- c:\documents and settings\All Users\Application Data\avg8 2010-02-25 02:44 . 2009-12-05 18:30 ——– d—–w- c:\program files\Java 2010-02-24 01:30 . 2009-08-23 14:56 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware 2010-02-24 01:30 . 2009-12-27 07:11 5115824 —-a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe 2010-02-22 23:47 . 2009-12-05 22:09 ——– d—–w- c:\program files\PokerStars 2010-01-30 04:21 . 2009-06-12 21:55 ——– d—–w- c:\program files\Google 2010-01-23 22:54 . 2009-06-20 15:44 ——– d—–w- c:\program files\Common Files\Adobe 2010-01-23 16:17 . 2009-06-24 02:01 ——– d—–w- c:\documents and settings\Shaughnessy\Application Data\Apple Computer 2010-01-22 09:17 . 2009-08-01 15:04 ——– d—–w- c:\program files\Microsoft Silverlight 2010-01-07 22:07 . 2009-08-23 14:56 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2010-01-07 22:07 . 2009-08-23 14:56 19160 —-a-w- c:\windows\system32\drivers\mbam.sys 2010-01-07 00:15 . 2010-01-07 00:15 97970 —-a-w- c:\windows\Publix Preschool Pals Uninstaller.exe 2010-01-07 00:15 . 2010-01-07 00:14 ——– d—–w- c:\program files\Publix Preschool Pals 2009-12-31 16:50 . 2004-08-10 12:00 353792 —-a-w- c:\windows\system32\drivers\srv.sys 2009-12-30 18:09 . 2009-12-30 18:09 79144 —-a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.2.25\SetupAdmin.exe 2009-12-30 17:58 . 2009-12-30 17:58 79144 —-a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\Safari 5.31.21.10\SetupAdmin.exe 2009-12-21 19:14 . 2004-08-10 12:00 916480 ——w- c:\windows\system32\wininet.dll 2009-12-17 23:14 . 2009-12-05 18:30 411368 —-a-w- c:\windows\system32\deploytk.dll 2009-12-16 21:04 . 2009-12-16 21:04 1 —-a-w- c:\documents and settings\Shaughnessy\Application Data\OpenOffice.org\3\user\uno_packages\cache\stamp.sys 2009-12-16 18:43 . 2009-07-12 20:43 343040 —-a-w- c:\windows\system32\mspaint.exe 2009-12-14 07:08 . 2004-08-10 12:00 33280 —-a-w- c:\windows\system32\csrsrv.dll 2009-12-08 19:26 . 2004-08-10 12:00 2145280 ——w- c:\windows\system32\ntoskrnl.exe 2009-12-08 18:43 . 2004-08-03 22:59 2023936 ——w- c:\windows\system32\ntkrnlpa.exe . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-06-12 39408] "Skype"="c:\program files\Skype\\Phone\Skype.exe" [2009-10-09 25623336] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392] "SigmatelSysTrayApp"="stsystra.exe" [2005-03-22 339968] "ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2006-02-10 344064] "AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-08-13 177440] "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-01-11 246504] "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792] "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-11-12 141600] "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760] "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672] "MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-01-29 1095872] c:\documents and settings\Shaughnessy\Start Menu\Programs\Startup\ ERUNT AutoBackup.lnk - c:\program files\ERUNT\AUTOBACK.EXE [2005-10-20 38912] OpenOffice.org 3.1.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2009-8-18 384000] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc] @="Service" [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "c:\\Program Files\\Bonjour\\mDNSResponder.exe"= "%windir%\\Network Diagnostic\\xpnetdiag.exe"= "c:\\Program Files\\Messenger\\msmsgs.exe"= "c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"= "c:\\Program Files\\Java\\jre6\\bin\\java.exe"= "c:\\Program Files\\iTunes\\iTunes.exe"= "c:\\Program Files\\Skype\\Phone\\Skype.exe"= R3 SMCWGU(SMC);SMCWUSB-G 802.11g Wireless USB 2.0 Adapter(SMC);c:\windows\system32\drivers\SMCWGU.sys [7/12/2009 2:57 PM 408064] S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [9/20/2009 9:08 AM 133104] S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [8/23/2009 8:56 AM 38224] . Contents of the 'Scheduled Tasks' folder 2010-03-03 c:\windows\Tasks\AppleSoftwareUpdate.job - c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34] 2010-03-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2009-09-20 15:08] 2010-03-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2009-09-20 15:08] 2010-03-07 c:\windows\Tasks\MP Scheduled Scan.job - c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2009-12-10 00:02] . . ——- Supplementary Scan ——- . uStart Page = hxxp://m.www.yahoo.com/ uInternet Settings,ProxyOverride = *.local IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html FF - ProfilePath - c:\documents and settings\Shaughnessy\Application Data\Mozilla\Firefox\Profiles\a1h6040u.default\ FF - plugin: c:\program files\Google\Google Earth\plugin\npgeplugin.dll . ************************************************************************** scanning hidden processes … scanning hidden autostart entries … scanning hidden files … scan completed successfully hidden files: ************************************************************************** . ——————— DLLs Loaded Under Running Processes ——————— - - - - - - - > 'explorer.exe'(1120) c:\windows\system32\WININET.dll c:\windows\system32\ieframe.dll c:\windows\system32\webcheck.dll c:\windows\system32\mshtml.dll c:\windows\system32\msls31.dll . Completion time: 2010-03-07 15:42:27 ComboFix-quarantined-files.txt 2010-03-07 21:42 Pre-Run: 225,484,746,752 bytes free Post-Run: 225,609,048,064 bytes free - - End Of File - - B901B231A99B5B78409B3795C583C3BF
Post #10 last edited
Hi,

Please do the following:

Go into FireFox: > Tools > Add-ons > list out all your extensions and plugins that you have installed

NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




NEXT


Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    [external image: Posted Image]
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply


In your next reply please include
  • Add-ons list
  • MBAM Log
  • Kaspersky report
Post #11
Adobe acrobat Browser Plus from Yahoo) v2.5.1 Google earth plugn Google update itunes application detector Java deployment toolkit [removed] Java deployment toolkit [removed] Java platform SE 6 U18 Mozilla defaultplugin quicktime plug in 7.6.5 shckwave flash silverlite plugin Extensions: Java quick startr 1.0 we dont us firefox, should i get rid of it?
Post #12
No, not necessarily, it's always good to have an alternate browser in case the other becomes inoperable: Please continue with the other steps:
Post #13
Malwarebytes' Anti-Malware 1.44 Database version: 3834 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 3/7/2010 4:53:03 PM mbam-log-2010-03-07 (16-53-03).txt Scan type: Quick Scan Objects scanned: 123708 Time elapsed: 4 minute(s), 37 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #14
——————————————————————————– KASPERSKY ONLINE SCANNER 7.0: scan report Sunday, March 7, 2010 Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Sunday, March 07, 2010 17:06:29 Records in database: 3730576 ——————————————————————————– Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: A:\ C:\ D:\ Scan statistics: Objects scanned: 53457 Threats found: 2 Infected objects found: 3 Suspicious objects found: 0 Scan duration: 01:34:23 File name / Threat / Threats count C:\System Volume Information\_restore{E2BBF59D-6916-4B59-AC9B-DCEDF82B6570}\RP209\A0025453.new Infected: Trojan.Win32.FraudPack.rdo 1 C:\System Volume Information\_restore{E2BBF59D-6916-4B59-AC9B-DCEDF82B6570}\RP211\A0026700.new Infected: Trojan.Win32.FraudPack.rdo 1 C:\System Volume Information\_restore{E2BBF59D-6916-4B59-AC9B-DCEDF82B6570}\RP265\A0033890.exe Infected: Trojan-Ransom.Win32.DigiPog.ep 1 Selected area has been scanned.
Post #15
Hi,

Those are in old system restore points which we will clean up shortly,

please do the following:

Please download HostsXpert
  • Unzip HostsXpert to it's own folder in a convenient place such as C:\HostsXpert
  • Run: HostsXpert.exe
  • Click: Restore MS Hosts File
  • Click: Replace
  • Click: OK
  • Click: Make ReadOnly
  • Close HostsXpert.

Note: If a custom Hosts file was in place, you will have to run those programs again to reset detections.
If needed Tutorial


NEXT

  • Go to Start > Control Panel, and choose Network Connections.
  • Right click on your default connection, usually Local Area Connection for cable and DSL or Dial-up Connection if you are using Dial-up, and choose Properties.
  • Click the Networking tab
  • Double-click on the Internet Protocol (TCP/IP) item.
  • Write down the settings in case you should need to change them back.
  • Select the radio button that says "Obtain DNS servers automatically".
  • Click OK twice to get out of the properties screen and restart your computer.
  • If not prompted to reboot go ahead and reboot manually.
CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address, then you may proceed.



  • Now go to Start > Run > type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns (note the space between “..g /f…” it needs to be there)
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.


NEXT

In I.E.
  • Check internet options settings.
  • Tools > Internet Options > Connections
  • LAN settings
  • Choose "automatically detect settings"
  • uncheck both proxy settings boxes

In FireFox
  • Click on Advanced -> Network -> Setttings…
  • the No Proxy option should be selected


NEXT

Please advise how your computer in running now and if there are any outstanding issues.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI