What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Closed] bkmoseley - Malware Help

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1 last edited
Posts split from self-help topic, then merged - jp

I am trying to get google search results back to normal. It suddenly began to return a blank search results page. below is my hijackthis log. Any help would be appreciated:


Logfile of HijackThis v1.99.1
Scan saved at 12:52:36 PM, on 2/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\Ati2evxx.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\Ati2evxx.exe
E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
E:\Program Files\Alwil Software\Avast4\ashServ.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\LEXBCES.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\system32\LEXPPS.EXE
E:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
E:\WINDOWS\system32\cisvc.exe
E:\WINDOWS\eHome\ehRecvr.exe
E:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Foxy-1.3.0\foxy.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\Common Files\LightScribe\LSSrvc.exe
E:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\SearchIndexer.exe
E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
E:\Program Files\Alwil Software\Avast4\ashWebSv.exe
E:\WINDOWS\system32\dllhost.exe
E:\WINDOWS\system32\cidaemon.exe
E:\WINDOWS\system32\cidaemon.exe
E:\WINDOWS\ehome\ehtray.exe
E:\WINDOWS\stsystra.exe
E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
E:\Program Files\Microsoft IntelliPoint\ipoint.exe
E:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
E:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
E:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
E:\Program Files\Common Files\Java\Java Update\jusched.exe
E:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
E:\WINDOWS\system32\RunDll32.exe
E:\WINDOWS\system32\ctfmon.exe
E:\WINDOWS\eHome\ehmsas.exe
E:\Program Files\WordWeb\wweb32.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HijackThis\HijackThis.exe
E:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\Program Files\MSN\Toolbar\3.0.1203.0\msntask.exe
E:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://shell.windows.com/fileassoc/0409/xm…dir.asp?Ext=tib
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = intranet
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - E:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - E:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - E:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O4 - HKLM\..\Run: [ehTray] E:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [avast!] E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [IntelliPoint] "E:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Seagate Scheduler2 Service] "E:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [DiscWizardMonitor.exe] E:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] E:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ContentTransferWMDetector.exe] E:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "E:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [CM108Sound] RunDll32 CM108.cpl,CMICtrlWnd
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [WordWeb] "E:\Program Files\WordWeb\wweb32.exe" -startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://E:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - E:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - E:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O9 - Extra button: (no name) - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1254111210125
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0…oUploader55.cab
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - E:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - E:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - E:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - E:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - E:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Foxy: Filtering HTTP Proxy (foxy) - Unknown owner - C:\Program Files\Foxy-1.3.0\foxy.exe" "–config=C:\Program Files\Foxy-1.3.0\foxy.cfg (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - E:\Program Files\Google\Update\GoogleUpdate.exe" /svc (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - E:\Program Files\Java\jre6\bin\jqs.exe" -service -config "E:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - E:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - E:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NMIndexingService - Unknown owner - E:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Seagate Scheduler2 Service (SgtSch2Svc) - Seagate - E:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe



This is a copy of the malware log:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/23/2010 1:44:38 PM
mbam-log-2010-02-23 (13-44-38).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 173797
Time elapsed: 27 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{1d4db7d3-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Post #2
Hello and welcome to WTT.

I need to take a closer look at your system. Please do the following …

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
    • This is THE Mirror
  • Save it to your desktop.
  • Double click on the [external image: Posted Image] icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under "Extra Registry" please check "Use Safelist" and also check "LOP Check" and "Purity Check" as pictured.[external image: Posted Image]
  • Copy and Paste the following code into the [external image: Posted Image] textbox. Do not include the word "Code"

    netsvcs
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%ALLUSERSPROFILE%\Application Data\*.
%ALLUSERSPROFILE%\Application Data\*.exe /s
%APPDATA%\*.
%APPDATA%\*.exe /s
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
/md5stop
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
CREATERESTOREPOINT
  • Push [external image: Posted Image]
  • A report will open. Copy and Paste that report in your next reply.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <– Will be opened
    • Extra.txt <– Will be minimized

Download and Run GMER

We will use GMER to scan for rootkits. This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.


  • Close any and all open programs, as this process may crash your computer.
  • Double click [external image: Posted Image] or [external image: Posted Image] on your desktop.
  • When you have done this, close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program. Right-click and select Run As Administrator… if you are using Vista
  • Allow the gmer.sys driver to load if asked.

    If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system… Click NO.

  • In the right panel, you will see several boxes that have been checked. Please UNCHECK the following:
    • Sections
    • Registry
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show all (Don't miss this one!)
  • Click on [external image: Posted Image] and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push [external image: Posted Image] and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

If GMER doesn't work in Normal Mode try running it in Safe Mode

Note: Do Not run any program while GMER is running
*Note*: Rootkit scans often produce false positives. Do NOT take any actions on "<— ROOKIT" entries

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI