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Spyware / Malware / Virus Removal

[Resolved] computer infected

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hello, I have a friend's computer here that is infected. I can't access the internet and am unable to install or run MBAM, even after renaming it. Your help is greatly appreciated, Thank you, mike
Post #2
Hello 111mike and welcome to WhatTheTech. I’ll be happy to look over your log and help you with your issues. It will be very helpful if you follow these guidelines:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please follow my instructions carefully and in the order they are posted.
  • Any underlined text in my posts indicates a clickable link.
  • You should print any instruction I give you for ease of use and reference.
  • If you have any questions at all, please stop and ask before proceeding.
Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advise.This may cause a delay, but I will do my best to keep it as short as possible.

I will post back shortly with instructions.
Post #3
111mike,

Sorry for the delay. Let's give this a try. If you are not able to complete any of the steps, move on to the next.

🖼Click to load external image (Posted Image) Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

🖼Click to load external image (Posted Image) Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
🖼Click to load external image (Posted Image) Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
🖼Click to load external image (Posted Image) Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Please include the following in your next post:
  • exeHelper log
  • MBAM log
  • DDS and Attach.txt logs
  • GMER log
Post #4
Here ye be,

MBam wouldn't run. I hope Gmer was finished.

thanks,

exeHelper by Raktor
Build 20091220
Run at 12:49:24 on 02/14/10
Now searching…
Checking for numerical processes…
Checking for sysguard processes…
Checking for bad processes…
Checking for bad files…
Checking for bad registry entries…
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values…
Resetting policies…
–Finished–




DDS (Ver_09-12-01.01) - NTFSx86
Run by [removed] at 12:51:31.43 on Sun 02/14/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.446.169 [GMT -8:00]

FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\av.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wltray.exe
C:\Documents and Settings\Compaq_Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride =
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\compaq_owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [PCDrProfiler]
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [Broadcom Wireless Manager] c:\windows\system32\wltray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director7/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} - hxxp://zone.msn.com/bingame/chnz/default/mjolauncher.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs:
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli

============= SERVICES / DRIVERS ===============

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-1-25 486280]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 sprtlisten;SupportSoft Listener Service;c:\program files\common files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-25 135664]
S2 McDetect.exe;McAfee WSC Integration;c:\program files\mcafee.com\agent\mcdetect.exe –> c:\program files\mcafee.com\agent\mcdetect.exe [?]
S2 McTskshd.exe;McAfee Task Scheduler;c:\progra~1\mcafee.com\agent\mctskshd.exe –> c:\progra~1\mcafee.com\agent\mctskshd.exe [?]
S2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service –> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S3 mcupdmgr.exe;McAfee SecurityCenter Update Manager;c:\progra~1\mcafee.com\agent\mcupdmgr.exe –> c:\progra~1\mcafee.com\agent\mcupdmgr.exe [?]
S3 NdisWDM;Dynex Wireless G USB Network Adapter Service;c:\windows\system32\drivers\NdisWDM.sys [2008-9-9 198528]

=============== Created Last 30 ================

2010-01-26 02:20:54 1238408 —-a-w- c:\windows\system32\zpeng25.dll
2010-01-26 02:20:52 422437 —-a-w- c:\windows\system32\vsconfig.xml
2010-01-24 18:27:07 21504 —-a-w- c:\windows\system32\hidserv.dll
2010-01-24 18:27:07 21504 —-a-w- c:\windows\system32\dllcache\hidserv.dll
2010-01-24 18:26:50 14848 —-a-w- c:\windows\system32\drivers\kbdhid.sys
2010-01-24 18:26:50 14848 —-a-w- c:\windows\system32\dllcache\kbdhid.sys
2010-01-24 18:26:21 31616 —-a-w- c:\windows\system32\drivers\usbccgp.sys
2010-01-24 18:26:21 31616 —-a-w- c:\windows\system32\dllcache\usbccgp.sys
2010-01-24 05:56:48 32592 —-a-w- c:\windows\system32\msonpmon.dll
2010-01-24 05:51:55 0 d—–w- c:\windows\SHELLNEW
2010-01-23 22:50:51 12160 —-a-w- c:\windows\system32\drivers\mouhid.sys
2010-01-23 22:50:51 12160 —-a-w- c:\windows\system32\dllcache\mouhid.sys
2010-01-23 22:49:47 9600 —-a-w- c:\windows\system32\drivers\hidusb.sys
2010-01-23 22:49:47 9600 —-a-w- c:\windows\system32\dllcache\hidusb.sys

==================== Find3M ====================

2010-02-11 22:45:31 4212 —ha-w- c:\windows\system32\zllictbl.dat
2010-01-26 02:13:55 1474832 —-a-w- c:\windows\system32\drivers\sfi.dat
2010-01-03 22:30:34 11510 —-a-w- c:\docume~1\compaq~1\applic~1\wklnhst.dat
2008-09-12 01:35:22 32768 –sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091120080912\index.dat
2008-09-18 03:42:12 32768 –sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091720080918\index.dat

============= FINISH: 12:51:58.40 ===============




GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-14 13:34:25
Windows 5.1.2600 Service Pack 2
Running: gmer.exe; Driver: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\kftyqfow.sys


—- System - GMER 1.0.15 —-

SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwConnectPort [0xF1B84630]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwCreateFile [0xF1B7DD80]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwCreateKey [0xF1BA2070]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwCreatePort [0xF1B84E40]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwCreateWaitablePort [0xF1B84FB0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwDeleteFile [0xF1B7EC60]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwDeleteKey [0xF1BA3780]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwDeleteValueKey [0xF1BA3160]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwLoadKey [0xF1BA4080]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwLoadKey2 [0xF1BA42B0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwOpenFile [0xF1B7E750]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwRenameKey [0xF1BA5430]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwReplaceKey [0xF1BA4A40]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwRequestWaitReplyPort [0xF1B84180]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwRestoreKey [0xF1BA50D0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwSetInformationFile [0xF1B7F080]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwSetSecurityObject [0xF1BA58E0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD) ZwSetValueKey [0xF1BA2970]

—- Devices - GMER 1.0.15 —-

AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)

Device \Driver\Tcpip \Device\Ip vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)
Device \Driver\Tcpip \Device\Tcp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)
Device \Driver\Tcpip \Device\Udp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)
Device \Driver\Tcpip \Device\RawIp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)
Device \Driver\Tcpip \Device\IPMULTICAST vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)

AttachedDevice \FileSystem\Fastfat \Fat bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)

—- EOF - GMER 1.0.15 —-

Attachments:

Post #5
111mike,

🖼Click to load external image (Posted Image) Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please include the following in your next post:
  • ComboFix log
Post #6
Here you go,


ComboFix 10-02-12.01 - Compaq_Owner 02/15/2010 14:55:38.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.446.159 [GMT -8:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Compaq_Owner\Local Settings\Application Data\av.exe
c:\documents and settings\Compaq_Owner\Local Settings\Temporary Internet Files\0mpM1aMx.jpg
c:\documents and settings\Compaq_Owner\Local Settings\Temporary Internet Files\5la08Abm3.jpg
c:\documents and settings\Compaq_Owner\Local Settings\Temporary Internet Files\aMaLy.jpg
c:\documents and settings\Compaq_Owner\Local Settings\Temporary Internet Files\YoM4Xy8.jpg
C:\LOG.TXT
c:\recycler\S-1-5-21-1073784688-2959234363-1786228294-1009
c:\recycler\S-1-5-21-1697849268-237260021-285423700-1009
c:\windows\Downloaded Program Files\popcaploader.dll
c:\windows\Downloaded Program Files\popcaploader.inf
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-01-15 to 2010-02-15 )))))))))))))))))))))))))))))))
.

2010-01-26 03:32 . 2010-01-26 03:32 ——– d—–w- c:\documents and settings\NetworkService\Local Settings\Application Data\Google
2010-01-26 03:27 . 2010-01-26 03:27 ——– d—–w- c:\documents and settings\LocalService\Local Settings\Application Data\Google
2010-01-26 02:21 . 2009-11-22 23:42 69000 —-a-w- c:\windows\system32\zlcomm.dll
2010-01-26 02:21 . 2009-11-22 23:42 103816 —-a-w- c:\windows\system32\zlcommdb.dll
2010-01-26 02:20 . 2009-11-22 23:42 1238408 —-a-w- c:\windows\system32\zpeng25.dll
2010-01-24 22:19 . 2010-01-28 00:25 ——– d—–w- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Temp
2010-01-24 22:18 . 2010-01-24 22:19 ——– d—–w- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Deployment
2010-01-24 20:20 . 2010-01-24 20:20 ——– d—–w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-01-24 18:27 . 2004-08-04 08:56 21504 —-a-w- c:\windows\system32\hidserv.dll
2010-01-24 18:27 . 2004-08-04 08:56 21504 —-a-w- c:\windows\system32\dllcache\hidserv.dll
2010-01-24 18:26 . 2004-08-04 06:58 14848 —-a-w- c:\windows\system32\drivers\kbdhid.sys
2010-01-24 18:26 . 2004-08-04 06:58 14848 —-a-w- c:\windows\system32\dllcache\kbdhid.sys
2010-01-24 18:26 . 2004-08-04 07:08 31616 —-a-w- c:\windows\system32\drivers\usbccgp.sys
2010-01-24 18:26 . 2004-08-04 07:08 31616 —-a-w- c:\windows\system32\dllcache\usbccgp.sys
2010-01-24 05:56 . 2006-10-27 03:56 33104 —-a-w- c:\windows\system32\Spool\prtprocs\w32x86\msonpppr.dll
2010-01-24 05:56 . 2006-10-27 03:56 32592 —-a-w- c:\windows\system32\msonpmon.dll
2010-01-24 05:54 . 2010-01-24 05:54 ——– d—–w- c:\program files\Microsoft.NET
2010-01-24 05:51 . 2010-01-24 05:52 ——– d—–w- c:\windows\SHELLNEW
2010-01-24 05:51 . 2010-01-24 05:51 ——– d—–w- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Microsoft Help
2010-01-24 05:50 . 2010-01-24 05:57 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-01-24 05:50 . 2010-01-24 05:50 ——– d—–r- C:\MSOCache
2010-01-24 01:09 . 2010-01-24 01:09 ——– d—–w- c:\documents and settings\Compaq_Owner\Application Data\Yahoo!
2010-01-23 22:50 . 2001-08-17 21:48 12160 —-a-w- c:\windows\system32\drivers\mouhid.sys
2010-01-23 22:50 . 2001-08-17 21:48 12160 —-a-w- c:\windows\system32\dllcache\mouhid.sys
2010-01-23 22:49 . 2001-08-17 22:02 9600 —-a-w- c:\windows\system32\drivers\hidusb.sys
2010-01-23 22:49 . 2001-08-17 22:02 9600 —-a-w- c:\windows\system32\dllcache\hidusb.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-14 20:51 . 2010-02-15 22:47 1634816 —-a-w- c:\windows\Internet Logs\xDB2.tmp
2010-02-14 20:51 . 2010-02-15 22:47 617472 —-a-w- c:\windows\Internet Logs\xDB1.tmp
2010-02-14 20:44 . 2010-01-27 00:17 7196699 —-a-w- c:\windows\Internet Logs\tvDebug.Zip
2010-02-11 22:45 . 2009-06-07 05:54 4212 —ha-w- c:\windows\system32\zllictbl.dat
2010-02-11 18:53 . 2010-02-11 18:57 1630720 —-a-w- c:\windows\Internet Logs\xDB6.tmp
2010-02-10 19:44 . 2007-12-23 23:59 ——– d—–w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-01-26 03:27 . 2005-08-08 23:05 ——– d—–w- c:\program files\Google
2010-01-26 02:14 . 2008-09-12 03:19 ——– d—–w- c:\program files\COMODO
2010-01-26 02:13 . 2009-06-11 03:36 1474832 —-a-w- c:\windows\system32\drivers\sfi.dat
2010-01-24 22:18 . 2006-02-15 03:45 46192 —-a-w- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-01-24 05:55 . 2005-08-08 22:44 ——– d—–w- c:\program files\Microsoft Works
2010-01-24 01:08 . 2006-02-19 04:49 ——– d—–w- c:\program files\Yahoo!
2010-01-24 00:34 . 2007-12-23 23:58 ——– d—–w- c:\program files\Spybot - Search & Destroy
2010-01-03 22:30 . 2006-02-12 23:09 11510 —-a-w- c:\documents and settings\Compaq_Owner\Application Data\wklnhst.dat
2009-11-23 17:33 . 2009-11-23 17:28 152576 —-a-w- c:\documents and settings\Compaq_Owner\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
2009-11-23 17:33 . 2009-11-23 17:28 79488 —-a-w- c:\documents and settings\Compaq_Owner\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Google Update"="c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2010-01-24 135664]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-01-26 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [2005-05-11 253952]
"HP Software Update"="c:\program files\HP\HP Software Update\HPwuSchd2.exe" [2005-02-17 49152]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2005-08-08 180269]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2004-03-04 172032]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]
"Broadcom Wireless Manager"="c:\windows\system32\wltray.exe" [2007-06-14 1282048]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2009-11-22 1037192]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-08-08 98304]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Compaq Connections\\5577497\\Program\\Compaq Connections.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

R2 sprtlisten;SupportSoft Listener Service;c:\program files\Common Files\supportsoft\bin\sprtlisten.exe [1/8/2008 11:02 AM 1213728]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/25/2010 7:27 PM 135664]
S3 NdisWDM;Dynex Wireless G USB Network Adapter Service;c:\windows\system32\drivers\NdisWDM.sys [9/9/2008 5:54 PM 198528]
.
Contents of the 'Scheduled Tasks' folder

2010-02-15 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-02-12 22:54]

2010-02-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-26 03:27]

2010-02-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-26 03:27]

2010-02-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1157138965-3435557069-191181050-1009Core.job
- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-01-24 22:19]

2010-02-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1157138965-3435557069-191181050-1009UA.job
- c:\documents and settings\Compaq_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-01-24 22:19]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride =
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-PCDrProfiler - (no file)
Notify-dimsntfy - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-15 15:03
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_USERS\S-1-5-21-1157138965-3435557069-191181050-1009\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:43,16,9a,15,fe,7f,db,eb,d7,22,3f,6f,13,4b,ac,fa,25,76,2e,d0,cb,97,17,
0c,f2,0b,cb,b7,6b,ee,b6,0a,b3,ee,f4,22,0f,39,97,a9,a4,0f,1d,00,ed,9d,b7,a0,\
"??"=hex:20,30,ea,ab,8a,bb,2a,8a,4e,88,ba,2f,a4,f9,4b,15
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(548)
c:\windows\system32\Ati2evxx.dll
c:\windows\System32\BCMLogon.dll

- - - - - - - > 'explorer.exe'(3400)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\System32\wltrysvc.exe
c:\windows\System32\bcmwltry.exe
c:\program files\Lavasoft\Ad-Aware\aawservice.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Canon\CAL\CALMAIN.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2010-02-15 15:09:47 - machine was rebooted
ComboFix-quarantined-files.txt 2010-02-15 23:09

Pre-Run: 57,909,420,032 bytes free
Post-Run: 58,187,448,320 bytes free

- - End Of File - - 96E88D1F4E23A9DAFB8664B6A017F022
Post #7
111mike,

Good job; we made some progress there. Now run these two scans so I know we have everything:

🖼Click to load external image (Posted Image) Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
🖼Click to load external image (Posted Image) Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
  • Once the update is complete, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, adware, dialers, and other riskware
    • Archives
    • E-mail databases
  • Click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View report… at the bottom.
  • Click the Save report… button.

    [external image: Posted Image]

  • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
Please include the following in your next post:
  • MBAM log
  • Kaspersky log
  • Let me know how the PC is running
Post #8
Kaspersky's not available, as per their message: "The current Kaspersky Online Scanner is unavailable - we apologize for the inconvenience. While you are waiting for the improved Online Scanner, why not try…" Malwarebytes' Anti-Malware 1.44 Database version: 3743 Windows 5.1.2600 Service Pack 2 Internet Explorer 7.0.5730.13 2/15/2010 5:09:19 PM mbam-log-2010-02-15 (17-09-19).txt Scan type: Full Scan (C:\|) Objects scanned: 178720 Time elapsed: 40 minute(s), 43 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 2 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 4 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\Qoobox\Quarantine\C\Documents and Settings\Compaq_Owner\Local Settings\Application Data\av.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\Qoobox\Quarantine\C\WINDOWS\Downloaded Program Files\popcaploader.dll.vir (Adware.PopCap) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{A2578CBA-012A-4EE9-9E3D-27D3F494A2B6}\RP594\A0075480.dll (Adware.PopCap) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{A2578CBA-012A-4EE9-9E3D-27D3F494A2B6}\RP607\A0076746.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Post #12 last edited
Let's try this instead:

🖼Click to load external image (Posted Image) Please run Eset Online Scanner
  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes click the Details tab.
  • Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.
Post #13
there's no "details" tab. However, no threats were found. Other than that, computer seems to be running fine. No more pop-ups, internet now works fine.
Post #14
111mike,

Good job, your logs look clean. Now we have some important housekeeping and cleanup to do though:

🖼Click to load external image (Posted Image) Install an anti-virus program. I don't see any anti-virus software running on your computer. Choose one, (but no more) reputable AV program. If you need help chosing one, this site has good information. Avast, AVG, Avira and Microsoft all offer free AV products.

🖼Click to load external image (Posted Image) You need to update your Java application and clean out the old versions:
  • Go to http://java.com/en/
  • Click on Do I have Java? It’s near the center of the page.
  • Follow the instructions to download and install the latest version of Java.
  • Please download JavaRa from http://raproducts.org/click/click.php?id=1 to your desktop and unzip it to its own folder by double clicking the file you downloaded, then select extract all files.
  • Open the newly created JavaRa folder and run JavaRa by right clicking on it and selecting Run as administrator.
  • Pick the language of your choice and click Select.
  • Click Remove Older Versions.
  • Accept any prompts by clicking Yes or OK.
  • There is no need to save or post the log file that is produced.
  • Alternatively, you could uninstall all the older versions of Java through Start ->Control Panel -> Programs -> Uninstall a program, (JavaRa is more thorough however).
🖼Click to load external image (Posted Image) Now, let’s update your operating system:
  • Click Start -> All Programs -> Windows Update or go to This site
  • In the left pane, click on Check for Updates
  • Download and install all updates labeled Critical, Important or Recommended.
  • Repeat these steps until no more Critical, Important or Recommended updates appear.
  • In the left pane, click on Change Settings. Choose Install updates automatically and pick a time that works for you. Also check the box in the Recommended updates section.
🖼Click to load external image (Posted Image) Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.

Go HERE to scan for any other out of date and/or vulnerable applications on your computer and follow the instructions given for updating them.

🖼Click to load external image (Posted Image) Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens:
    Combofix /Uninstall
🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.
🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application current and updated. Also, hang on to MBAM. Scan with them at least weekly.
  • Consider running in a limited user account. See this post for more information.
  • Please carefully review the information in our Security - Best Practices and Prevention forum located HERE
Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!

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