[Resolved] Crime: Slow Internet

So everytime I turn my PC on my mom and dad can't do anything on the internet. I started suspecting I could have a vírus. The same said my dad and claimed he was gonna format my PC. I told him to wait cause I was gonna try to fix it. So here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:15:39, on 11-02-2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Ficheiros comuns\BitDefender\BitDefender Update Service\livesrv.exe
C:\Programas\BitDefender\BitDefender 2010\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\acs.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Programas\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Programas\MultiMedia Keyboard\IIMAIN.Exe
C:\Programas\Java\jre6\bin\jusched.exe
C:\Programas\BitDefender\BitDefender 2010\bdagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Windows Live\Messenger\MsnMsgr.Exe
C:\Programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programas\Skype\Phone\Skype.exe
C:\Programas\Pando Networks\Media Booster\PMB.exe
C:\Programas\108Mbps Wireless LAN Adapter\WLANPRO.exe
C:\Programas\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Programas\Windows Desktop Search\WindowsSearch.exe
C:\Programas\Nettalk6\Nettalk.exe
C:\Programas\Mozilla Firefox\firefox.exe
C:\Programas\Java\jre6\bin\jqs.exe
C:\Programas\BitDefender\BitDefender 2010\seccenter.exe
C:\Programas\McAfee\SiteAdvisor\McSACore.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programas\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
c:\Programas\Ficheiros comuns\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
c:\Programas\Ficheiros comuns\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Programas\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Programas\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Programas\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.plusnetwork.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Programas\Ficheiros comuns\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Programas\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Programa Auxiliar de Início de Sessão do Windows Live ID - {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\Programas\Ficheiros comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Programas\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programas\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Programas\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Programas\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Programas\BitDefender\BitDefender 2010\IEToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Programas\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HDAudDeck] C:\Programas\VIA\VIAudioi\HDADeck\HDeck.exe 1
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Programas\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Programas\Ficheiros comuns\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Programas\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [CordlessCombo] C:\Programas\MultiMedia Keyboard\IIMAIN.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Programas\BitDefender\BitDefender 2010\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Programas\BitDefender\BitDefender 2010\bdagent.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programas\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Programas\Ficheiros comuns\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programas\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] "C:\Programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Skype] "C:\Programas\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Pando Media Booster] C:\Programas\Pando Networks\Media Booster\PMB.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Serviço de rede')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Nettalk.lnk = C:\Programas\Nettalk6\Nettalk.exe
O4 - Global Startup: 108Mbps Wireless LAN Adapter Configuration Utility.lnk = ?
O4 - Global Startup: McAfee Security Scan.lnk = ?
O4 - Global Startup: Reg.lnk = ?
O4 - Global Startup: Windows Search.lnk = C:\Programas\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Publicar em Blogue - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Publicar no Blogue no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.4.8.cab
O16 - DPF: {9BEEA7FF-FF76-403C-B124-86D9835435F0} (GameChu Login Control) - http://file.gamechu.jp/dl/download/sessionctrl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.37.10/ttinst.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS…er.cab56986.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FICHEI~1\Skype\SKYPE4~1.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Programas\Ficheiros comuns\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Programas\Ficheiros comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Serviço Google Update (gupdate) (gupdate) - Google Inc. - C:\Programas\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programas\Java\jre6\bin\jqs.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Programas\Ficheiros comuns\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: LVSrvLauncher - Labtec Inc. - C:\Programas\Ficheiros comuns\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Programas\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Programas\BitDefender\BitDefender 2010\vsserv.exe

–
End of file - 11594 bytes

I wont be always able to answer especially now that im going in vacations so you know. If I dont answer in 3 days im on vacation (school intrerruption yay!)

[external image: Posted Image]

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.

Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.

We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache

Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
[external image: Posted Image]
When the scan is complete, click OK, then Show Results to view the results.
[external image: Posted Image]
Then click Remove Selected .
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Also please describe how your computer behaves at the moment.

Please don't attach the scans / logs, use "copy/paste". .

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