cd/dvd player not working

\ not sure what happened!! Can play cd’s but when I try to play a dvd it oens to a file folder which contains 3 files…and audio, a jacket and a video…the audio one is empty the jacket one has 3mpg files it itt and the video one has a whole bunch of files in it… I’ve tried everything..including a system restore.. checking my device manager which is okay it shows a Philips dvd rw sdvd8820 no issues~!! my media is wmp…on a dell inspiron 6000 running xp Tried autoplay wizard These are my results this is the result message i copied AutoFix [V5.2.3790.67] Time [2010-01-20 14:40:50] Microsoft Windows Version [5.1 (Service Pack 3) <2600>] Test [The Shell Hardware Detection service is running.] - Instance [N/A]: Result [AutoStart Setting]: OK Result [The Shell Hardware Detection service is running.]: OK Test [Policies] - Instance [D:\, Drive Type: 0]: Result [HKCU\…\Policies!NoDrives]: OK {Absent} Result [HKCU\…\Policies!NoDriveAutorun]: OK {Absent} Result [HKCU\…\Policies!NoDriveTypeAutorun]: OK {Present} Result [HKLM\…\Policies!NoDrives]: OK {Absent} Result [HKLM\…\Policies!NoDriveAutorun]: OK {Absent} Result [HKLM\…\Policies!NoDriveTypeAutorun]: OK {Absent} Result [Driver level policies]: OK { HKLM\…\Services\cdrom!Autorun (Present) HKLM\…\Services\cdrom\Parameters!Autorun (Absent) HKLM\System\CCS\Enum\…!AlwaysEnable (Absent)

The most common issue when some disks work and others don't is that the head is dirty, such a drive has 2 heads, one for CD and one for DVD, hence playing CD and not DVD, but the fact you can play some DVDs makes this questionable in this case, but it may be the early stages of it therefore only affecting some disks currently, to that end it can't hurt to buy a lens cleaner, many supermarkets do them these days, it comes in the form of a disk with some brushes on one side, run this a few times and see if it helps. Now not sure where you found that wizard, can't find it in mine lol, I was going to compare the results to see if it showed anything, but I have never seen a report like that before so have no idea about it's info, at least clearly anyway, so to that end we can try reinstalling the drive to see if that can reset any possible hardware issue. So go into your device manager, expand the drive section, right click on it and select uninstall, once it's complete it will probably ask for a reboot, if not do it anyway, then when it loads you will get the hardware found wizard come up, allow this to auto install the drive again, the hope is this will reset any hardware issue, but dirty lens is the most common cause in my experience, hope this helps.

thanks for ur reply..i tried to uninstall…rebooted…still the same….will get that cleaner next…this is the wizzard i was hoping would have helped me
Autoplay Repair Wizard
http://www.microsoft.com/downloads/details…;DisplayLang=en

this is the message i get from wmp Windows media player cannot play this dvd Because there is a problem with digital copy protection between your dvd drive, decoder and video card..try installing an updatetd driver for your video card my dvd is legitimate..i bought it a while back..my windows is genuine…i just don't know anymore…help!!!

Well I ran the test and got slightly different results to you, for starters it's suggested to have AutoPlay turned off, it is a common cause of getting infections when inserting infected media, the other difference I saw was your drive is not recognised (0 = Unknown), mine is picked up as Drive 5 (5 = RAM Disk), but not sure if this has any bearing or not, here is my scan for comparison, I will log off shortly and run it again to see what it shows then:-

AutoFix [V5.2.3790.67]
Time [2010-01-29 22:25:26]
Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\…\Policies!NoDrives]: OK {Absent}
Result [HKCU\…\Policies!NoDriveAutorun]: Problems {Present}
Result [HKCU\…\Policies!NoDriveTypeAutorun]: Problems {Present}
>> Repair << [HKCU\…\Policies!NoDriveAutorun]
Step: Resetting policy HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer!NoDriveAutorun to 0xFFFFFFEF.
Result: This AutoPlay setting was successfully fixed.
>> Repair << [HKCU\…\Policies!NoDriveTypeAutorun]
Step: Resetting policy HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer!NoDriveTypeAutorun to 0x00000004.
Result: This AutoPlay setting was successfully fixed.

>> Required action: The user must log off and log on again

Now a couple of questions, has this disk played without issue prior to this ?
Had you done\changed ANYTHING prior to this happening ? this includes windows updates etc.
Have you tried a different media player to check if it's a compatibility thing ? I suggest VLC as it plays pretty much anything you throw at it.
See if any of this shows anything.

*edit
OK rebooted a couple of more times and scans, and rather than post the entire log, I will add the bits that vary from yours:-

Result [HKLM\…\Policies!NoDriveTypeAutorun]: OK {Present}

This occurs in the 1st part of the test.
And the end of the test is slightly different as well:-

Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
>> Repair << [Autoplay V2 Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

So I'm not convinced about there being a technical configuration issue being behind this, more a hardware failure or compatibility issue, when you try the suggestion and answer the questions there may be another thing to check out, but if this worked previously I'm not sure it will make a difference, but see how you go with all this.

thanks again for your input…. i've used this laptop for my workout videos' before…it has been reformatted but i'm pretty sure it worked fine afterwards updates..yes..there have been a few…and yes i have tried other media formats vlc beeing one of them ..

Well it can't hurt to check that you have the required codecs for this disk, you can use GSpot (not the sexual term), or Sherlock the Codec Detective, run them, tell them where the disk is, then see if they say you have the codec required or not, my fear is that because the drive\system refuse to see the disk this may not work, but it's worth a try, and try getting and running the cleaner disk, it may take several cycles, no guarantee it will work, but can't hurt to try, see how this goes.

thanks again for ur input…ur as persistant as i am…lol…tried the gspot…results…status ready…174 codecs loaded!! arghhh huh?!

I haven't used that very often as it's only at a time like this you need it to check something out, but what your looking for is not a list of what you have, your looking for any reference to a missing codec (listed in red IIRC), possibly on the right, if it's all green then you have the codec(s) you need for that disk, which basically points the finger back at a hardware failure again, have you tried the lens cleaner yet ? Also another very quick test, if you have access to another drive simply swap them round for a test, if the film plays you have confirmation of a drive gone bad.

i have tried the cleaning..to no avail….not sure how to read the codecs report…but it says no codecs missing!!!! i can borrow an external cd//dvd player from someone and try that out..is that what u mean.?? codecs Codec Reporting Utility Output Text ———————————– Date and Time: 01-Feb-2010 09:33:46 System Information —————— Operating System = Microsoft ® Windows XP Professional (5.01.2600) CPU Descriptor = Intel® Pentium® M processor 1.70GHz CPU Clock Speed = 877 Mhz. Total Memory = 1015 Mb. DirectX Version = 9.0c WMI Version = 2600.0000 ACM Version = 5.00.0 Video Codecs ———— AVI Decompressor FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 AVI Draw FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 Cinepak Codec by Radius FileVersion = 1.10.0.11 CompanyName = Radius Inc. FileDescription = Cinepak® Codec InternalName = iccvid LegalCopyright = Copyright © 1992-1995 Radius Inc., All Rights Reserved OriginalFileName = iccvid.drv ProductName = Cinepak for Windows 32 ProductVersion = 1.10.0.0 CyberLink Video/SP Decoder (PDVD7DX) FileVersion = 6.0.3402 CompanyName = CyberLink Corp. FileDescription = CyberLink Video/SP Filter InternalName = CLVSD.AX LegalCopyright = Copyright © CyberLink Corp. 1997-2002 OriginalFileName = CLVSD.AX ProductName = CyberLink PowerDVD ProductVersion = 6.0.3402 DirectVobSub (auto-loading version) FileVersion = 2, 39, 5, 2 CompanyName = Gabest FileDescription = VobSub & TextSub filter for DirectShow/VirtualDub/Avisynth InternalName = VSFilter LegalCopyright = Copyright © 2001-2009 Gabest et. al. OriginalFileName = VSFilter.DLL ProductName = VSFilter ProductVersion = 2, 39, 5, 2 DV Splitter FileVersion = 6.05.2600.5512 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Qdv.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Qdv.dll ProductName = ProductVersion = 6.05.2600.5512 DV Video Decoder FileVersion = 6.05.2600.5512 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Qdv.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Qdv.dll ProductName = ProductVersion = 6.05.2600.5512 DV Video Encoder FileVersion = 6.05.2600.5512 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Qdv.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Qdv.dll ProductName = ProductVersion = 6.05.2600.5512 ffdshow Video Decoder FileVersion = 1.0.6.2524 CompanyName = FileDescription = DirectShow and VFW video and audio decoding/encoding/processing filter InternalName = ffdshow LegalCopyright = Copyright © 2002-2008 OriginalFileName = ffdshow.ax ProductName = ffdshow ProductVersion = 1.0.6.2524 ffdshow video encoder FileVersion = 1.0.6.2524 CompanyName = FileDescription = DirectShow and VFW video and audio decoding/encoding/processing filter InternalName = ffdshow LegalCopyright = Copyright © 2002-2008 OriginalFileName = ffdshow.ax ProductName = ffdshow ProductVersion = 1.0.6.2524 Indeo® video 4.4 Decompression Filter FileVersion = 4.51.16.03 CompanyName = Intel Corporation FileDescription = Intel Indeo® Video 4.5 InternalName = ir41_32.ax LegalCopyright = Copyright© Intel Corporation 1994-1998 OriginalFileName = ir41_32.ax ProductName = Intel Indeo® Video 4.5 ProductVersion = 4.51.16.03 Indeo® video 5.10 FileVersion = R.5.10.15.2.55 CompanyName = Intel Corporation FileDescription = Intel Indeo® video 5.10 InternalName = ir50_32.dll LegalCopyright = Copyright © 1994-1998 Intel Corp. OriginalFileName = ir50_32.dll ProductName = Intel Indeo® video 5.10 ProductVersion = R.5.10.15.2.55 Indeo® video 5.10 Compression Filter FileVersion = R.5.10.15.2.55 CompanyName = Intel Corporation FileDescription = Intel Indeo® video 5.10 InternalName = ir50_32.dll LegalCopyright = Copyright © 1994-1998 Intel Corp. OriginalFileName = ir50_32.dll ProductName = Intel Indeo® video 5.10 ProductVersion = R.5.10.15.2.55 Indeo® video 5.10 Decompression Filter FileVersion = R.5.10.15.2.55 CompanyName = Intel Corporation FileDescription = Intel Indeo® video 5.10 InternalName = ir50_32.dll LegalCopyright = Copyright © 1994-1998 Intel Corp. OriginalFileName = ir50_32.dll ProductName = Intel Indeo® video 5.10 ProductVersion = R.5.10.15.2.55 Intel 4:2:0 Video V2.50 FileVersion = 5.1.2600.5512 CompanyName = Microsoft Corporation FileDescription = Microsoft H.263 ICM Driver InternalName = msh263 LegalCopyright = Copyright © Intel Corp. and Microsoft Corporation 1995-1999 OriginalFileName = msh263.drv ProductName = Windows® NetMeeting® ProductVersion = 3.01 Intel Indeo® Video R3.2 FileVersion = 3.24.0015.0003 CompanyName = Intel® Corporation FileDescription = InternalName = ir32_32.dll LegalCopyright = Copyright Intel Corporation 1992-1995 OriginalFileName = ProductName = ProductVersion = Version 3.24.15.03 Intel Indeo® Video 4.5 FileVersion = 4.51.16.03 CompanyName = Intel Corporation FileDescription = Intel Indeo® Video 4.5 InternalName = ir41_32.ax LegalCopyright = Copyright© Intel Corporation 1994-1998 OriginalFileName = ir41_32.ax ProductName = Intel Indeo® Video 4.5 ProductVersion = 4.51.16.03 Intel IYUV codec FileVersion = 5.1.2600.5512 (xpsp.080413-2108) CompanyName = Microsoft Corporation FileDescription = Intel Indeo® Video YUV Codec InternalName = iyuv_32.dll LegalCopyright = Copyright Intel Corporation 1992-1997 OriginalFileName = iyuv_32.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 5.1.2600.5512 Microsoft H.261 Video Codec FileVersion = 5.1.2600.5512 CompanyName = Microsoft Corporation FileDescription = Microsoft H.261 ICM Driver InternalName = msh261 LegalCopyright = Copyright © Intel Corp. and Microsoft Corporation 1995-1999 OriginalFileName = msh261.drv ProductName = Windows® NetMeeting® ProductVersion = 3.01 Microsoft H.263 Video Codec FileVersion = 5.1.2600.5512 CompanyName = Microsoft Corporation FileDescription = Microsoft H.263 ICM Driver InternalName = msh263 LegalCopyright = Copyright © Intel Corp. and Microsoft Corporation 1995-1999 OriginalFileName = msh263.drv ProductName = Windows® NetMeeting® ProductVersion = 3.01 Microsoft MPEG-4 Video Codec V1 FileVersion = 4.1.00.3920 CompanyName = Microsoft Corporation FileDescription = Microsoft MPEG-4 Video Codec InternalName = mpg4c32 LegalCopyright = Copyright © Microsoft Corp. 1996-1999 OriginalFileName = mpg4c32 ProductName = Microsoft MPEG-4 Video Codec ProductVersion = 4.1.00.3920 Microsoft MPEG-4 Video Codec V2 FileVersion = 4.1.00.3920 CompanyName = Microsoft Corporation FileDescription = Microsoft MPEG-4 Video Codec InternalName = mpg4c32 LegalCopyright = Copyright © Microsoft Corp. 1996-1999 OriginalFileName = mpg4c32 ProductName = Microsoft MPEG-4 Video Codec ProductVersion = 4.1.00.3920 Microsoft MPEG-4 Video Decompressor FileVersion = 8.00.00.4487 CompanyName = Microsoft Corporation FileDescription = Microsoft MPEG-4 Video Decompressor InternalName = mpg4ds32.ax LegalCopyright = Copyright © Microsoft Corp. 1996 - 2001 OriginalFileName = mpg4ds32.ax ProductName = Microsoft MPEG-4 Video Decompressor ProductVersion = 8.00.00.4487 Microsoft RLE FileVersion = 5.1.2600.5512 (xpsp.080413-0845) CompanyName = Microsoft Corporation FileDescription = Microsoft RLE Compressor InternalName = msrle32.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = msrle32.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 5.1.2600.5512 Microsoft Screen Video Decompressor FileVersion = 8.00.00.4487 CompanyName = Microsoft Corporation FileDescription = Microsoft Screen Video Decompressor InternalName = mss1.ax LegalCopyright = Copyright © Microsoft Corp. 1999 - 2001 OriginalFileName = mss1.ax ProductName = Microsoft Screen Video Decompressor ProductVersion = 8.00.00.4487 Microsoft Video 1 FileVersion = 5.1.2600.0 (xpclient.010817-1148) CompanyName = Microsoft Corporation FileDescription = Microsoft Video 1 Compressor InternalName = msvidc32.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = msvidc32.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 5.1.2600.0 MJPEG Compressor FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 MJPEG Decompressor FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 MPEG Video Decoder FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 Mpeg4 Decoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media MPEG-4 Video Decoder InternalName = mpg4dmod.dll LegalCopyright = © Microsoft Corporation. All rights reserved. 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OriginalFileName = mp4sdmod.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 MSScreen 9 encoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Screen Encoder InternalName = wmvsencd.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmvsencd.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 QT Decompressor FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 RealVideo Decoder FileVersion = 1, 0, 1, 2 CompanyName = Gabest FileDescription = RealMedia Splitter InternalName = RealMedia Splitter LegalCopyright = Copyright © 2003-2007 OriginalFileName = RealMediaSplitter.ax ProductName = RealMedia Splitter ProductVersion = 1, 0, 1, 2 UScreenCapture FileVersion = 5.0.0.160 CompanyName = Unreal Streaming Technologies Group. FileDescription = DirectShow media source. InternalName = UScreenCapture LegalCopyright = Copyright © 2003-2004 by Unreal Streaming Technologies Group OriginalFileName = UScreenCapture.ax ProductName = UMediaServer ProductVersion = 5.0.0.160 VBI Surface Allocator FileVersion = 5.3.2600.5512 (xpsp.080413-0845) CompanyName = Microsoft Corporation FileDescription = VBI Surface Allocator Filter InternalName = VBISURF.AX LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = VBISURF.AX ProductName = Microsoft® Windows® Operating System ProductVersion = 5.3.2600.5512 Video Port Manager FileVersion = 6.05.2600.5822 CompanyName = Microsoft Corporation FileDescription = DirectShow Runtime. InternalName = Quartz.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = Quartz.dll ProductName = ProductVersion = 6.05.2600.5822 Windows Media Video Decoder FileVersion = 8.00.00.4487 CompanyName = Microsoft Corporation FileDescription = Windows Media Video Decoder InternalName = wmvds32.ax LegalCopyright = Copyright © Microsoft Corp. 1996-2001 OriginalFileName = wmvds32.ax ProductName = Windows Media Video Decoder ProductVersion = 8.00.00.4487 Windows Media Video Decoder FileVersion = 8.0.0.4000 CompanyName = Microsoft Corporation FileDescription = Windows Media Video Decoder V8 InternalName = wmv8ds32.ax LegalCopyright = Copyright © Microsoft Corp. 1996-2001 OriginalFileName = wmv8ds32.ax ProductName = Windows Media Video Decoder V8 ProductVersion = 8.0.0.4000 WMV Screen decoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Screen Decoder InternalName = wmvsdecd.dll LegalCopyright = © Microsoft Corporation. All rights reserved. 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InternalName = QCap.dll LegalCopyright = Copyright © 1992-2001 Microsoft Corp. OriginalFileName = QCap.dll ProductName = ProductVersion = 6.05.2600.5512 Windows Media Audio Decoder FileVersion = 8.00.00.4487 CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Decoder InternalName = msadds32.ax LegalCopyright = Copyright © Microsoft Corp. 1999-2001 OriginalFileName = msadds32.ax ProductName = Windows Media Audio Decoder ProductVersion = 8.00.00.4487 Windows Media Audio V1 FileVersion = 8.00.00.4502 CompanyName = Microsoft Corporation FileDescription = Windows Media Audio InternalName = msaud32 LegalCopyright = Copyright © Microsoft Corp. 1999-2001 OriginalFileName = msaud32 ProductName = Windows Media Audio ProductVersion = 8.00.00.4502 Windows Media Audio V2 FileVersion = 8.00.00.4502 CompanyName = Microsoft Corporation FileDescription = Windows Media Audio InternalName = msaud32 LegalCopyright = Copyright © Microsoft Corp. 1999-2001 OriginalFileName = msaud32 ProductName = Windows Media Audio ProductVersion = 8.00.00.4502 WM Speech Encoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Voice Encoder InternalName = wmspdmoe.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmspdmoe.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 WMA Voice Decoder DMO FileVersion = 11.0.5721.5263 (WMP_11.090401-1606) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Voice Decoder InternalName = wmspdmod.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmspdmod.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5263 WMA Voice Encoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Voice Encoder InternalName = wmspdmoe.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmspdmoe.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 WMAPro over S/PDIF DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Decoder InternalName = wmadmod.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmadmod.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 WMAudio Decoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio Decoder InternalName = wmadmod.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmadmod.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 WMAudio Encoder DMO FileVersion = 11.0.5721.5145 (WMP_11.061018-2006) CompanyName = Microsoft Corporation FileDescription = Windows Media Audio 10 Encoder/Transcoder InternalName = wmadmoe.dll LegalCopyright = © Microsoft Corporation. All rights reserved. OriginalFileName = wmadmoe.dll ProductName = Microsoft® Windows® Operating System ProductVersion = 11.0.5721.5145 Broken Codecs ————- [No codecs were found broken.] going to go see about getting an external to hook up to this….i have to get it going ….

this is the message i get from wmp


Windows media player cannot play this dvd
Because there is a problem with digital copy protection between your dvd drive, decoder and video card..try installing an updatetd driver for your video card

my dvd is legitimate..i bought it a while back..my windows is genuine…i just don't know anymore…help!!!

I had this error once on XP, it was because i had set something set wrong in my nVidia control panel (as i have an nVidia card)

unfortunately, i can't remember what was wrong. In the mean time, make sure you have the little checkbox in WMP ticked (the one that says "Download Codecs Automatically"), it's in Options > Player tab

Hope this helps

Duey

make sure you have the little checkbox in WMP ticked (the one that says "Download Codecs Automatically"), it's in Options > Player tab

Hope this helps

Duey

There is a big risk with having that option checked, codecs are often used as a medium to infect unsuspecting users, so if you were to download a media file, it may be clean to scan so you think it's a safe file to play, but when you play the file it asks for a codec to play properly, and thats when you get caught out, with that option selected it will automatically download the infected codec and bang, your infected, it is far safer to manually get the codec then you know and can scan it prior to use.
The safest way is to turn OFF that option, then get a media player that has all the codecs you need, VLC will play pretty much anything you throw at it, but there is always the odd file that may not want to play nice, a lot of people always say to use the K-Lite Mega Codec Pack which contains everything you need, personally I don't like it, it uses the old style players, but it is a very comprehensive pack that should take care of anything you have.


Then if you've run the lens cleaner several times it sounds like it's too dirty for the cleaner to handle, to that end an external player is fine, all we want to see is if your system can play that disk, if that disk runs OK in another drive that you can connect to your system then it shows your original drive as being the problem, as best as one can tell anyway, the good news is the drives are so cheap these days it's not going to cost the earth, so if you can attach an external drive that would be a great help in seeing whats going on.
Now if the disk plays in the other drive then the original drive is the weak link, if it still wont play then see if it plays on another system, just to check the disk itself, hopefully this will show something thats the weak link.

make sure you have the little checkbox in WMP ticked (the one that says "Download Codecs Automatically"), it's in Options > Player tab

Hope this helps

Duey

There is a big risk with having that option checked, codecs are often used as a medium to infect unsuspecting users

Oops, sorry, i did't realise there was such a big risk with that little checkbox.

Mine is now UNchecked…

Thanks for the info.

NP, I used to do exactly as you had done before I saw\heard this myself, it's all about passing on what we pick up as we go along, then everyone can learn new tricks etc as the knowledge grows.

8210guy…i got it going….but i still don't get it k know how i said when i put my dvd in…it opens up to those three file folders!!! well i went into the third folder the one called video_ts and it has a bunch of stuff in right (wish i could stick a picture in here) but anyhow the very first icon in that file folder is an icon of a wmp that is also video_ts, when i click on this one…it runs!!!! i'm sooo confused….glad it's working..but..how come?